(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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deliver value beyond banking conversation
complete a "show me" moment with 10 clients this week
greet 5 regular clients by name
track 5 client connect per day
present value program tool to 15 clients per week
review the in the moment advice experience page
ask for immediate feed back of service received with you to 3 different client
recognize 3 team member for providing great client experience
warm hand off to one RBC partner
Free!
ask "other than your visit today, please tell me how all of your banking is going?"
use client's name through out interaction
thank a client for their business with RBC
Position 5 NPS surveys per day
proactively provide 1 additional advice to 5 clients
