(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
warm hand off to one RBC partner
deliver value beyond banking conversation
Free!
present value program tool to 15 clients per week
complete a "show me" moment with 10 clients this week
use client's name through out interaction
ask for immediate feed back of service received with you to 3 different client
ask "other than your visit today, please tell me how all of your banking is going?"
review the in the moment advice experience page
Position 5 NPS surveys per day
greet 5 regular clients by name
thank a client for their business with RBC
proactively provide 1 additional advice to 5 clients
track 5 client connect per day
recognize 3 team member for providing great client experience
