Free!recognize 3team memberfor providinggreat clientexperiencegreet 5regularclients bynamepresentvalueprogram toolto 15 clientsper weekproactivelyprovide 1additionaladvice to 5clientstrack 5clientconnectper dayPosition 5NPSsurveysper dayreview the inthe momentadviceexperiencepagewarm handoff to oneRBCpartnerdeliver valuebeyondbankingconversationask "other thanyour visit today,please tell mehow all of yourbanking isgoing?"ask forimmediate feedback of servicereceived withyou to 3 differentclientuse client'snamethrough outinteractioncomplete a"show me"moment with10 clientsthis weekthank aclient fortheirbusinesswith RBCwarmlywelcomeclient to yourwicketFree!recognize 3team memberfor providinggreat clientexperiencegreet 5regularclients bynamepresentvalueprogram toolto 15 clientsper weekproactivelyprovide 1additionaladvice to 5clientstrack 5clientconnectper dayPosition 5NPSsurveysper dayreview the inthe momentadviceexperiencepagewarm handoff to oneRBCpartnerdeliver valuebeyondbankingconversationask "other thanyour visit today,please tell mehow all of yourbanking isgoing?"ask forimmediate feedback of servicereceived withyou to 3 differentclientuse client'snamethrough outinteractioncomplete a"show me"moment with10 clientsthis weekthank aclient fortheirbusinesswith RBCwarmlywelcomeclient to yourwicket

NPS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Free!
  2. recognize 3 team member for providing great client experience
  3. greet 5 regular clients by name
  4. present value program tool to 15 clients per week
  5. proactively provide 1 additional advice to 5 clients
  6. track 5 client connect per day
  7. Position 5 NPS surveys per day
  8. review the in the moment advice experience page
  9. warm hand off to one RBC partner
  10. deliver value beyond banking conversation
  11. ask "other than your visit today, please tell me how all of your banking is going?"
  12. ask for immediate feed back of service received with you to 3 different client
  13. use client's name through out interaction
  14. complete a "show me" moment with 10 clients this week
  15. thank a client for their business with RBC
  16. warmly welcome client to your wicket