ReviewC&RServiceRequestNewDocumentReceivedFollow upon FailedFaxFollowup withPatientPerformNewEnrollmentReviewTransferredInboundCallFollow uponinsuranceinformationDiagnosiscodeupdatedCloseServiceRequestFollowup withHCPPerformReverificationReviewCoordinateReplacementShipmentVerbalAddressVerifiedFree!Follow uponTherapyStatusPotentialDuplicateMasterPatientPerformIntroCallSelfDisclosureFormFollow up onmanagementreviewAccountManagementReviewC&RServiceRequestNewDocumentReceivedFollow upon FailedFaxFollowup withPatientPerformNewEnrollmentReviewTransferredInboundCallFollow uponinsuranceinformationDiagnosiscodeupdatedCloseServiceRequestFollowup withHCPPerformReverificationReviewCoordinateReplacementShipmentVerbalAddressVerifiedFree!Follow uponTherapyStatusPotentialDuplicateMasterPatientPerformIntroCallSelfDisclosureFormFollow up onmanagementreviewAccountManagement

FA REFRESHER BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Review C&R Service Request
  2. New Document Received
  3. Follow up on Failed Fax
  4. Follow up with Patient
  5. Perform New Enrollment Review
  6. Transferred Inbound Call
  7. Follow up on insurance information
  8. Diagnosis code updated
  9. Close Service Request
  10. Follow up with HCP
  11. Perform Reverification Review
  12. Coordinate Replacement Shipment
  13. Verbal Address Verified
  14. Free!
  15. Follow up on Therapy Status
  16. Potential Duplicate Master Patient
  17. Perform Intro Call
  18. Self Disclosure Form
  19. Follow up on management review
  20. Account Management