CS Week 2021: The Heart of Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Telehealth Benefit Request
2. Appeal Status Call
3. Provider Call
4. Transferred to Clinical
5. Caller with the same name as you
6. Pend for Eligibility check
7. Provided Electronic Payer ID
8. Caller puts you on hold
9. Referrals
10. Contact Sup Assist
11. Member or Provider Connect Help
12. Referred to Care Navigator Program
13. Caller's name starts with "B"
14. Member Call
15. Misdirected Call
16. ALOC benefit request
17. Corrected Claim Call
18. Claims Call
19. Request to see if fax received
20. Update COB
21. Therapy Benefit Request
22. Used Satisfaction Question on every call
23. Requests Interpreter
24. Completed 5 returned inquiries