Provider Call Misdirected Call Transferred to Clinical ALOC benefit request Telehealth Benefit Request Corrected Claim Call Provided Electronic Payer ID Referred to Care Navigator Program Caller's name starts with "B" Used Satisfaction Question on every call Member Call Appeal Status Call Caller puts you on hold Caller with the same name as you Referrals Request to see if fax received Update COB Therapy Benefit Request Claims Call Member or Provider Connect Help Requests Interpreter Pend for Eligibility check Completed 5 returned inquiries Contact Sup Assist Provider Call Misdirected Call Transferred to Clinical ALOC benefit request Telehealth Benefit Request Corrected Claim Call Provided Electronic Payer ID Referred to Care Navigator Program Caller's name starts with "B" Used Satisfaction Question on every call Member Call Appeal Status Call Caller puts you on hold Caller with the same name as you Referrals Request to see if fax received Update COB Therapy Benefit Request Claims Call Member or Provider Connect Help Requests Interpreter Pend for Eligibility check Completed 5 returned inquiries Contact Sup Assist
(Print)
Provider Call
Misdirected Call
Transferred to Clinical
ALOC benefit request
Telehealth Benefit Request
Corrected Claim Call
Provided Electronic Payer ID
Referred to Care Navigator Program
Caller's name starts with "B"
Used Satisfaction Question on every call
Member Call
Appeal Status Call
Caller puts you on hold
Caller with the same name as you
Referrals
Request to see if fax received
Update COB
Therapy Benefit Request
Claims Call
Member or Provider Connect Help
Requests Interpreter
Pend for Eligibility check
Completed 5 returned inquiries
Contact Sup Assist
