UpdateCOBALOCbenefitrequestTherapyBenefitRequestMember orProviderConnectHelpAppealStatusCallProvidedElectronicPayer IDUsedSatisfactionQuestion onevery callPend forEligibilitycheckMemberCallClaimsCallMisdirectedCallProviderCallCorrectedClaimCallTransferredto ClinicalCaller withthe samename asyouReferredto CareNavigatorProgramCompleted5 returnedinquiriesCallerputs youon holdCaller'snamestarts with"B"ReferralsContactSupAssistTelehealthBenefitRequestRequestsInterpreterRequestto see iffaxreceivedUpdateCOBALOCbenefitrequestTherapyBenefitRequestMember orProviderConnectHelpAppealStatusCallProvidedElectronicPayer IDUsedSatisfactionQuestion onevery callPend forEligibilitycheckMemberCallClaimsCallMisdirectedCallProviderCallCorrectedClaimCallTransferredto ClinicalCaller withthe samename asyouReferredto CareNavigatorProgramCompleted5 returnedinquiriesCallerputs youon holdCaller'snamestarts with"B"ReferralsContactSupAssistTelehealthBenefitRequestRequestsInterpreterRequestto see iffaxreceived

CS Week 2021: The Heart of Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Update COB
  2. ALOC benefit request
  3. Therapy Benefit Request
  4. Member or Provider Connect Help
  5. Appeal Status Call
  6. Provided Electronic Payer ID
  7. Used Satisfaction Question on every call
  8. Pend for Eligibility check
  9. Member Call
  10. Claims Call
  11. Misdirected Call
  12. Provider Call
  13. Corrected Claim Call
  14. Transferred to Clinical
  15. Caller with the same name as you
  16. Referred to Care Navigator Program
  17. Completed 5 returned inquiries
  18. Caller puts you on hold
  19. Caller's name starts with "B"
  20. Referrals
  21. Contact Sup Assist
  22. Telehealth Benefit Request
  23. Requests Interpreter
  24. Request to see if fax received