Member orProviderConnectHelpUpdateCOBTherapyBenefitRequestAppealStatusCallRequestto see iffaxreceivedReferralsUsedSatisfactionQuestion onevery callTransferredto ClinicalReferredto CareNavigatorProgramProvidedElectronicPayer IDCaller withthe samename asyouCompleted5 returnedinquiriesALOCbenefitrequestContactSupAssistMisdirectedCallCallerputs youon holdClaimsCallMemberCallCorrectedClaimCallTelehealthBenefitRequestProviderCallPend forEligibilitycheckRequestsInterpreterCaller'snamestarts with"B"Member orProviderConnectHelpUpdateCOBTherapyBenefitRequestAppealStatusCallRequestto see iffaxreceivedReferralsUsedSatisfactionQuestion onevery callTransferredto ClinicalReferredto CareNavigatorProgramProvidedElectronicPayer IDCaller withthe samename asyouCompleted5 returnedinquiriesALOCbenefitrequestContactSupAssistMisdirectedCallCallerputs youon holdClaimsCallMemberCallCorrectedClaimCallTelehealthBenefitRequestProviderCallPend forEligibilitycheckRequestsInterpreterCaller'snamestarts with"B"

CS Week 2021: The Heart of Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Member or Provider Connect Help
  2. Update COB
  3. Therapy Benefit Request
  4. Appeal Status Call
  5. Request to see if fax received
  6. Referrals
  7. Used Satisfaction Question on every call
  8. Transferred to Clinical
  9. Referred to Care Navigator Program
  10. Provided Electronic Payer ID
  11. Caller with the same name as you
  12. Completed 5 returned inquiries
  13. ALOC benefit request
  14. Contact Sup Assist
  15. Misdirected Call
  16. Caller puts you on hold
  17. Claims Call
  18. Member Call
  19. Corrected Claim Call
  20. Telehealth Benefit Request
  21. Provider Call
  22. Pend for Eligibility check
  23. Requests Interpreter
  24. Caller's name starts with "B"