CS Week 2021: The Heart of Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Member or Provider Connect Help
2. Appeal Status Call
3. ALOC benefit request
4. Contact Sup Assist
5. Requests Interpreter
6. Referred to Care Navigator Program
7. Referrals
8. Transferred to Clinical
9. Caller puts you on hold
10. Telehealth Benefit Request
11. Pend for Eligibility check
12. Corrected Claim Call
13. Caller's name starts with "B"
14. Provided Electronic Payer ID
15. Update COB
16. Completed 5 returned inquiries
17. Member Call
18. Provider Call
19. Therapy Benefit Request
20. Misdirected Call
21. Request to see if fax received
22. Claims Call
23. Caller with the same name as you
24. Used Satisfaction Question on every call