CS Week 2021: The Heart of Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Transferred to Clinical
2. Referred to Care Navigator Program
3. Contact Sup Assist
4. Caller's name starts with "B"
5. Telehealth Benefit Request
6. ALOC benefit request
7. Requests Interpreter
8. Completed 5 returned inquiries
9. Misdirected Call
10. Appeal Status Call
11. Caller puts you on hold
12. Request to see if fax received
13. Provided Electronic Payer ID
14. Pend for Eligibility check
15. Member Call
16. Used Satisfaction Question on every call
17. Referrals
18. Corrected Claim Call
19. Caller with the same name as you
20. Therapy Benefit Request
21. Update COB
22. Provider Call
23. Claims Call
24. Member or Provider Connect Help