CS Week 2021: The Heart of Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Therapy Benefit Request
2. Member Call
3. Used Satisfaction Question on every call
4. Pend for Eligibility check
5. Appeal Status Call
6. Provided Electronic Payer ID
7. Caller puts you on hold
8. Transferred to Clinical
9. Member or Provider Connect Help
10. ALOC benefit request
11. Contact Sup Assist
12. Corrected Claim Call
13. Misdirected Call
14. Telehealth Benefit Request
15. Update COB
16. Completed 5 returned inquiries
17. Referred to Care Navigator Program
18. Requests Interpreter
19. Caller's name starts with "B"
20. Request to see if fax received
21. Referrals
22. Provider Call
23. Claims Call
24. Caller with the same name as you