CorrectedClaimCallRequestsInterpreterProviderCallTelehealthBenefitRequestTherapyBenefitRequestMember orProviderConnectHelpContactSupAssistPend forEligibilitycheckRequestto see iffaxreceivedCaller'snamestarts with"B"UsedSatisfactionQuestion onevery callReferredto CareNavigatorProgramALOCbenefitrequestTransferredto ClinicalUpdateCOBReferralsCallerputs youon holdProvidedElectronicPayer IDMemberCallAppealStatusCallCaller withthe samename asyouCompleted5 returnedinquiriesClaimsCallMisdirectedCallCorrectedClaimCallRequestsInterpreterProviderCallTelehealthBenefitRequestTherapyBenefitRequestMember orProviderConnectHelpContactSupAssistPend forEligibilitycheckRequestto see iffaxreceivedCaller'snamestarts with"B"UsedSatisfactionQuestion onevery callReferredto CareNavigatorProgramALOCbenefitrequestTransferredto ClinicalUpdateCOBReferralsCallerputs youon holdProvidedElectronicPayer IDMemberCallAppealStatusCallCaller withthe samename asyouCompleted5 returnedinquiriesClaimsCallMisdirectedCall

CS Week 2021: The Heart of Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Corrected Claim Call
  2. Requests Interpreter
  3. Provider Call
  4. Telehealth Benefit Request
  5. Therapy Benefit Request
  6. Member or Provider Connect Help
  7. Contact Sup Assist
  8. Pend for Eligibility check
  9. Request to see if fax received
  10. Caller's name starts with "B"
  11. Used Satisfaction Question on every call
  12. Referred to Care Navigator Program
  13. ALOC benefit request
  14. Transferred to Clinical
  15. Update COB
  16. Referrals
  17. Caller puts you on hold
  18. Provided Electronic Payer ID
  19. Member Call
  20. Appeal Status Call
  21. Caller with the same name as you
  22. Completed 5 returned inquiries
  23. Claims Call
  24. Misdirected Call