Caller'snamestarts with"B"ClaimsCallMisdirectedCallTherapyBenefitRequestRequestsInterpreterALOCbenefitrequestMember orProviderConnectHelpMemberCallAppealStatusCallCompleted5 returnedinquiriesReferralsCallerputs youon holdTransferredto ClinicalUsedSatisfactionQuestion onevery callProviderCallRequestto see iffaxreceivedContactSupAssistUpdateCOBCaller withthe samename asyouReferredto CareNavigatorProgramTelehealthBenefitRequestCorrectedClaimCallProvidedElectronicPayer IDPend forEligibilitycheckCaller'snamestarts with"B"ClaimsCallMisdirectedCallTherapyBenefitRequestRequestsInterpreterALOCbenefitrequestMember orProviderConnectHelpMemberCallAppealStatusCallCompleted5 returnedinquiriesReferralsCallerputs youon holdTransferredto ClinicalUsedSatisfactionQuestion onevery callProviderCallRequestto see iffaxreceivedContactSupAssistUpdateCOBCaller withthe samename asyouReferredto CareNavigatorProgramTelehealthBenefitRequestCorrectedClaimCallProvidedElectronicPayer IDPend forEligibilitycheck

CS Week 2021: The Heart of Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Caller's name starts with "B"
  2. Claims Call
  3. Misdirected Call
  4. Therapy Benefit Request
  5. Requests Interpreter
  6. ALOC benefit request
  7. Member or Provider Connect Help
  8. Member Call
  9. Appeal Status Call
  10. Completed 5 returned inquiries
  11. Referrals
  12. Caller puts you on hold
  13. Transferred to Clinical
  14. Used Satisfaction Question on every call
  15. Provider Call
  16. Request to see if fax received
  17. Contact Sup Assist
  18. Update COB
  19. Caller with the same name as you
  20. Referred to Care Navigator Program
  21. Telehealth Benefit Request
  22. Corrected Claim Call
  23. Provided Electronic Payer ID
  24. Pend for Eligibility check