CS Week 2021: The Heart of Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Member Call
2. Appeal Status Call
3. Caller with the same name as you
4. Member or Provider Connect Help
5. Referred to Care Navigator Program
6. Provided Electronic Payer ID
7. Caller's name starts with "B"
8. Misdirected Call
9. Transferred to Clinical
10. ALOC benefit request
11. Request to see if fax received
12. Therapy Benefit Request
13. Contact Sup Assist
14. Requests Interpreter
15. Completed 5 returned inquiries
16. Update COB
17. Pend for Eligibility check
18. Used Satisfaction Question on every call
19. Corrected Claim Call
20. Telehealth Benefit Request
21. Referrals
22. Caller puts you on hold
23. Provider Call
24. Claims Call