EmployeeExperienceAdviceAnticipateFavoriteClientPerceptionFriendlyCustomerExperienceExpectationsClientJourneyClientTestimonialAttentivenessVoice oftheCustomerCRMRetentionDiscoveryBrandPromiseKindRelationshipManagementCustomerServiceFollow-UpCarePersonalResponsibilitySuccessServiceInnovationSatisfactionSegmentUnderstandResponseTimePromoterMomentsthatMatterCompetenceTouchpointInteractionEmpowerImpressionEase ofDoingBusinessCommunicationQualityServiceProblem-SolverConsiderateGuidanceKnowledgeableSurveyDisciplineClientExperienceCSATWOWInspireInfluencerEnhanceCXDayLoyaltyAttitudeClientLifetimeValueTrendsListeningPositiveClientFeedbackThoroughnessEngageClientSentimentClosetheLoopSupportStrategyPlanningNPSFeedbackMeasureRewardPeer toPeerRecognitionProfessionalGoalsCXPABrandLoyaltyContinuousImprovementEmployeeExperienceAdviceAnticipateFavoriteClientPerceptionFriendlyCustomerExperienceExpectationsClientJourneyClientTestimonialAttentivenessVoice oftheCustomerCRMRetentionDiscoveryBrandPromiseKindRelationshipManagementCustomerServiceFollow-UpCarePersonalResponsibilitySuccessServiceInnovationSatisfactionSegmentUnderstandResponseTimePromoterMomentsthatMatterCompetenceTouchpointInteractionEmpowerImpressionEase ofDoingBusinessCommunicationQualityServiceProblem-SolverConsiderateGuidanceKnowledgeableSurveyDisciplineClientExperienceCSATWOWInspireInfluencerEnhanceCXDayLoyaltyAttitudeClientLifetimeValueTrendsListeningPositiveClientFeedbackThoroughnessEngageClientSentimentClosetheLoopSupportStrategyPlanningNPSFeedbackMeasureRewardPeer toPeerRecognitionProfessionalGoalsCXPABrandLoyaltyContinuousImprovement

CX DAY 2021 BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Employee Experience
  2. Advice
  3. Anticipate
  4. Favorite Client
  5. Perception
  6. Friendly
  7. Customer Experience
  8. Expectations
  9. Client Journey
  10. Client Testimonial
  11. Attentiveness
  12. Voice of the Customer
  13. CRM
  14. Retention
  15. Discovery
  16. Brand Promise
  17. Kind
  18. Relationship Management
  19. Customer Service
  20. Follow-Up
  21. Care
  22. Personal Responsibility
  23. Success
  24. Service
  25. Innovation
  26. Satisfaction
  27. Segment
  28. Understand
  29. Response Time
  30. Promoter
  31. Moments that Matter
  32. Competence
  33. Touchpoint
  34. Interaction
  35. Empower
  36. Impression
  37. Ease of Doing Business
  38. Communication
  39. Quality Service
  40. Problem-Solver
  41. Considerate
  42. Guidance
  43. Knowledgeable
  44. Survey
  45. Discipline
  46. Client Experience
  47. CSAT
  48. WOW
  49. Inspire
  50. Influencer
  51. Enhance
  52. CX Day
  53. Loyalty
  54. Attitude
  55. Client Lifetime Value
  56. Trends
  57. Listening
  58. Positive Client Feedback
  59. Thoroughness
  60. Engage
  61. Client Sentiment
  62. Close the Loop
  63. Support
  64. Strategy
  65. Planning
  66. NPS
  67. Feedback
  68. Measure
  69. Reward
  70. Peer to Peer Recognition
  71. Professional
  72. Goals
  73. CXPA
  74. Brand Loyalty
  75. Continuous Improvement