ClientLifetimeValueThoroughnessClientSentimentPlanningDiscoveryCareAnticipateDisciplineClientTestimonialEngageClientExperienceCommunicationGuidanceTouchpointEmpowerVoice oftheCustomerEmployeeExperienceFeedbackMomentsthatMatterGoalsKnowledgeableNPSCXPACustomerServiceLoyaltyAttitudeCXDayInteractionPerceptionPersonalResponsibilityAdviceTrendsListeningExpectationsImpressionCSATUnderstandSurveyAttentivenessCRMQualityServiceRelationshipManagementProfessionalFollow-UpSegmentFavoriteClientWOWEnhancePromoterPeer toPeerRecognitionResponseTimeSatisfactionFriendlyClosetheLoopRetentionSuccessCustomerExperienceRewardInspireServiceProblem-SolverContinuousImprovementKindMeasureCompetenceEase ofDoingBusinessConsiderateStrategyPositiveClientFeedbackSupportInnovationClientJourneyBrandLoyaltyInfluencerBrandPromiseClientLifetimeValueThoroughnessClientSentimentPlanningDiscoveryCareAnticipateDisciplineClientTestimonialEngageClientExperienceCommunicationGuidanceTouchpointEmpowerVoice oftheCustomerEmployeeExperienceFeedbackMomentsthatMatterGoalsKnowledgeableNPSCXPACustomerServiceLoyaltyAttitudeCXDayInteractionPerceptionPersonalResponsibilityAdviceTrendsListeningExpectationsImpressionCSATUnderstandSurveyAttentivenessCRMQualityServiceRelationshipManagementProfessionalFollow-UpSegmentFavoriteClientWOWEnhancePromoterPeer toPeerRecognitionResponseTimeSatisfactionFriendlyClosetheLoopRetentionSuccessCustomerExperienceRewardInspireServiceProblem-SolverContinuousImprovementKindMeasureCompetenceEase ofDoingBusinessConsiderateStrategyPositiveClientFeedbackSupportInnovationClientJourneyBrandLoyaltyInfluencerBrandPromise

CX DAY 2021 BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Client Lifetime Value
  2. Thoroughness
  3. Client Sentiment
  4. Planning
  5. Discovery
  6. Care
  7. Anticipate
  8. Discipline
  9. Client Testimonial
  10. Engage
  11. Client Experience
  12. Communication
  13. Guidance
  14. Touchpoint
  15. Empower
  16. Voice of the Customer
  17. Employee Experience
  18. Feedback
  19. Moments that Matter
  20. Goals
  21. Knowledgeable
  22. NPS
  23. CXPA
  24. Customer Service
  25. Loyalty
  26. Attitude
  27. CX Day
  28. Interaction
  29. Perception
  30. Personal Responsibility
  31. Advice
  32. Trends
  33. Listening
  34. Expectations
  35. Impression
  36. CSAT
  37. Understand
  38. Survey
  39. Attentiveness
  40. CRM
  41. Quality Service
  42. Relationship Management
  43. Professional
  44. Follow-Up
  45. Segment
  46. Favorite Client
  47. WOW
  48. Enhance
  49. Promoter
  50. Peer to Peer Recognition
  51. Response Time
  52. Satisfaction
  53. Friendly
  54. Close the Loop
  55. Retention
  56. Success
  57. Customer Experience
  58. Reward
  59. Inspire
  60. Service
  61. Problem-Solver
  62. Continuous Improvement
  63. Kind
  64. Measure
  65. Competence
  66. Ease of Doing Business
  67. Considerate
  68. Strategy
  69. Positive Client Feedback
  70. Support
  71. Innovation
  72. Client Journey
  73. Brand Loyalty
  74. Influencer
  75. Brand Promise