PromoterFollow-UpMomentsthatMatterProblem-SolverAttentivenessClientTestimonialBrandLoyaltyThoroughnessSuccessEmpowerFeedbackPerceptionCompetenceBrandPromiseAdviceCRMDiscoveryPeer toPeerRecognitionAnticipateAttitudeClientLifetimeValueCXPAPlanningUnderstandRewardClosetheLoopClientJourneyResponseTimeCommunicationKnowledgeablePositiveClientFeedbackGuidanceCareInspireServiceTouchpointEngageEase ofDoingBusinessClientSentimentInfluencerFriendlyContinuousImprovementEnhancePersonalResponsibilityInnovationVoice oftheCustomerKindEmployeeExperienceFavoriteClientCXDayCustomerExperienceSupportExpectationsStrategyClientExperienceRelationshipManagementSurveyTrendsRetentionWOWCustomerServiceMeasureLoyaltyListeningProfessionalNPSGoalsInteractionCSATSegmentDisciplineConsiderateSatisfactionImpressionQualityServicePromoterFollow-UpMomentsthatMatterProblem-SolverAttentivenessClientTestimonialBrandLoyaltyThoroughnessSuccessEmpowerFeedbackPerceptionCompetenceBrandPromiseAdviceCRMDiscoveryPeer toPeerRecognitionAnticipateAttitudeClientLifetimeValueCXPAPlanningUnderstandRewardClosetheLoopClientJourneyResponseTimeCommunicationKnowledgeablePositiveClientFeedbackGuidanceCareInspireServiceTouchpointEngageEase ofDoingBusinessClientSentimentInfluencerFriendlyContinuousImprovementEnhancePersonalResponsibilityInnovationVoice oftheCustomerKindEmployeeExperienceFavoriteClientCXDayCustomerExperienceSupportExpectationsStrategyClientExperienceRelationshipManagementSurveyTrendsRetentionWOWCustomerServiceMeasureLoyaltyListeningProfessionalNPSGoalsInteractionCSATSegmentDisciplineConsiderateSatisfactionImpressionQualityService

CX DAY 2021 BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Promoter
  2. Follow-Up
  3. Moments that Matter
  4. Problem-Solver
  5. Attentiveness
  6. Client Testimonial
  7. Brand Loyalty
  8. Thoroughness
  9. Success
  10. Empower
  11. Feedback
  12. Perception
  13. Competence
  14. Brand Promise
  15. Advice
  16. CRM
  17. Discovery
  18. Peer to Peer Recognition
  19. Anticipate
  20. Attitude
  21. Client Lifetime Value
  22. CXPA
  23. Planning
  24. Understand
  25. Reward
  26. Close the Loop
  27. Client Journey
  28. Response Time
  29. Communication
  30. Knowledgeable
  31. Positive Client Feedback
  32. Guidance
  33. Care
  34. Inspire
  35. Service
  36. Touchpoint
  37. Engage
  38. Ease of Doing Business
  39. Client Sentiment
  40. Influencer
  41. Friendly
  42. Continuous Improvement
  43. Enhance
  44. Personal Responsibility
  45. Innovation
  46. Voice of the Customer
  47. Kind
  48. Employee Experience
  49. Favorite Client
  50. CX Day
  51. Customer Experience
  52. Support
  53. Expectations
  54. Strategy
  55. Client Experience
  56. Relationship Management
  57. Survey
  58. Trends
  59. Retention
  60. WOW
  61. Customer Service
  62. Measure
  63. Loyalty
  64. Listening
  65. Professional
  66. NPS
  67. Goals
  68. Interaction
  69. CSAT
  70. Segment
  71. Discipline
  72. Considerate
  73. Satisfaction
  74. Impression
  75. Quality Service