BrandPromiseQualityServiceImpressionClientLifetimeValuePeer toPeerRecognitionEmpowerCompetenceClientExperienceSupportServiceContinuousImprovementEase ofDoingBusinessDiscoveryConsiderateMomentsthatMatterDisciplineFollow-UpEngageEmployeeExperienceRewardGuidanceFriendlySatisfactionCXPABrandLoyaltyCSATWOWAnticipateEnhanceMeasureLoyaltyClientTestimonialFavoriteClientInspireStrategyTouchpointPositiveClientFeedbackThoroughnessPlanningSuccessVoice oftheCustomerAttitudeClosetheLoopProfessionalUnderstandProblem-SolverSegmentKnowledgeableRetentionInnovationPromoterKindCRMRelationshipManagementCareSurveyCustomerExperienceCommunicationListeningCustomerServiceClientSentimentFeedbackPerceptionExpectationsCXDayResponseTimeClientJourneyTrendsNPSGoalsInteractionPersonalResponsibilityInfluencerAttentivenessAdviceBrandPromiseQualityServiceImpressionClientLifetimeValuePeer toPeerRecognitionEmpowerCompetenceClientExperienceSupportServiceContinuousImprovementEase ofDoingBusinessDiscoveryConsiderateMomentsthatMatterDisciplineFollow-UpEngageEmployeeExperienceRewardGuidanceFriendlySatisfactionCXPABrandLoyaltyCSATWOWAnticipateEnhanceMeasureLoyaltyClientTestimonialFavoriteClientInspireStrategyTouchpointPositiveClientFeedbackThoroughnessPlanningSuccessVoice oftheCustomerAttitudeClosetheLoopProfessionalUnderstandProblem-SolverSegmentKnowledgeableRetentionInnovationPromoterKindCRMRelationshipManagementCareSurveyCustomerExperienceCommunicationListeningCustomerServiceClientSentimentFeedbackPerceptionExpectationsCXDayResponseTimeClientJourneyTrendsNPSGoalsInteractionPersonalResponsibilityInfluencerAttentivenessAdvice

CX DAY 2021 BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Brand Promise
  2. Quality Service
  3. Impression
  4. Client Lifetime Value
  5. Peer to Peer Recognition
  6. Empower
  7. Competence
  8. Client Experience
  9. Support
  10. Service
  11. Continuous Improvement
  12. Ease of Doing Business
  13. Discovery
  14. Considerate
  15. Moments that Matter
  16. Discipline
  17. Follow-Up
  18. Engage
  19. Employee Experience
  20. Reward
  21. Guidance
  22. Friendly
  23. Satisfaction
  24. CXPA
  25. Brand Loyalty
  26. CSAT
  27. WOW
  28. Anticipate
  29. Enhance
  30. Measure
  31. Loyalty
  32. Client Testimonial
  33. Favorite Client
  34. Inspire
  35. Strategy
  36. Touchpoint
  37. Positive Client Feedback
  38. Thoroughness
  39. Planning
  40. Success
  41. Voice of the Customer
  42. Attitude
  43. Close the Loop
  44. Professional
  45. Understand
  46. Problem-Solver
  47. Segment
  48. Knowledgeable
  49. Retention
  50. Innovation
  51. Promoter
  52. Kind
  53. CRM
  54. Relationship Management
  55. Care
  56. Survey
  57. Customer Experience
  58. Communication
  59. Listening
  60. Customer Service
  61. Client Sentiment
  62. Feedback
  63. Perception
  64. Expectations
  65. CX Day
  66. Response Time
  67. Client Journey
  68. Trends
  69. NPS
  70. Goals
  71. Interaction
  72. Personal Responsibility
  73. Influencer
  74. Attentiveness
  75. Advice