PerceptionResponseTimeWOWFavoriteClientLoyaltyCSATGoalsDiscoveryCompetencePersonalResponsibilityEmployeeExperienceFriendlyCustomerServiceClosetheLoopCRMPromoterExpectationsTrendsProblem-SolverCommunicationCustomerExperiencePlanningImpressionClientLifetimeValueAttentivenessClientExperienceEmpowerSupportInnovationEase ofDoingBusinessSatisfactionServicePositiveClientFeedbackFollow-UpSurveyListeningMomentsthatMatterStrategyCareClientTestimonialEnhanceRewardConsiderateBrandPromiseKnowledgeableRetentionDisciplineVoice oftheCustomerAdviceAnticipateKindInfluencerGuidanceClientJourneyCXDayRelationshipManagementUnderstandEngageFeedbackInteractionCXPAQualityServiceTouchpointNPSBrandLoyaltySegmentPeer toPeerRecognitionThoroughnessProfessionalMeasureContinuousImprovementClientSentimentAttitudeInspireSuccessPerceptionResponseTimeWOWFavoriteClientLoyaltyCSATGoalsDiscoveryCompetencePersonalResponsibilityEmployeeExperienceFriendlyCustomerServiceClosetheLoopCRMPromoterExpectationsTrendsProblem-SolverCommunicationCustomerExperiencePlanningImpressionClientLifetimeValueAttentivenessClientExperienceEmpowerSupportInnovationEase ofDoingBusinessSatisfactionServicePositiveClientFeedbackFollow-UpSurveyListeningMomentsthatMatterStrategyCareClientTestimonialEnhanceRewardConsiderateBrandPromiseKnowledgeableRetentionDisciplineVoice oftheCustomerAdviceAnticipateKindInfluencerGuidanceClientJourneyCXDayRelationshipManagementUnderstandEngageFeedbackInteractionCXPAQualityServiceTouchpointNPSBrandLoyaltySegmentPeer toPeerRecognitionThoroughnessProfessionalMeasureContinuousImprovementClientSentimentAttitudeInspireSuccess

CX DAY 2021 BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Perception
  2. Response Time
  3. WOW
  4. Favorite Client
  5. Loyalty
  6. CSAT
  7. Goals
  8. Discovery
  9. Competence
  10. Personal Responsibility
  11. Employee Experience
  12. Friendly
  13. Customer Service
  14. Close the Loop
  15. CRM
  16. Promoter
  17. Expectations
  18. Trends
  19. Problem-Solver
  20. Communication
  21. Customer Experience
  22. Planning
  23. Impression
  24. Client Lifetime Value
  25. Attentiveness
  26. Client Experience
  27. Empower
  28. Support
  29. Innovation
  30. Ease of Doing Business
  31. Satisfaction
  32. Service
  33. Positive Client Feedback
  34. Follow-Up
  35. Survey
  36. Listening
  37. Moments that Matter
  38. Strategy
  39. Care
  40. Client Testimonial
  41. Enhance
  42. Reward
  43. Considerate
  44. Brand Promise
  45. Knowledgeable
  46. Retention
  47. Discipline
  48. Voice of the Customer
  49. Advice
  50. Anticipate
  51. Kind
  52. Influencer
  53. Guidance
  54. Client Journey
  55. CX Day
  56. Relationship Management
  57. Understand
  58. Engage
  59. Feedback
  60. Interaction
  61. CXPA
  62. Quality Service
  63. Touchpoint
  64. NPS
  65. Brand Loyalty
  66. Segment
  67. Peer to Peer Recognition
  68. Thoroughness
  69. Professional
  70. Measure
  71. Continuous Improvement
  72. Client Sentiment
  73. Attitude
  74. Inspire
  75. Success