Thank aninsd fortheirbusinessUSEMOISchedulerentalPromotorSurveyECSChannelto GRPUpdate insdon attyinvolvementor suit filedUSEMOISent athank youemailMDFW/UPCALLSentPROPScard topeerFw/up w/aspecialist(TL, GRP,tow, photoapp, PIP, etc)Schedulea Tow1st contactwithin 24hoursCLMT1st contactwithin 24hoursINSDChannelto TLEVIPCTouchPointCallChannelthroughPhoto AppThank awitnessfor theirstatementECSAttyclaimsettledPhone theNurse - orsent a file forNurseReviewCompleteMedicareScreenThank aninsd fortheirbusinessUSEMOISchedulerentalPromotorSurveyECSChannelto GRPUpdate insdon attyinvolvementor suit filedUSEMOISent athank youemailMDFW/UPCALLSentPROPScard topeerFw/up w/aspecialist(TL, GRP,tow, photoapp, PIP, etc)Schedulea Tow1st contactwithin 24hoursCLMT1st contactwithin 24hoursINSDChannelto TLEVIPCTouchPointCallChannelthroughPhoto AppThank awitnessfor theirstatementECSAttyclaimsettledPhone theNurse - orsent a file forNurseReviewCompleteMedicareScreen

Customer Service Week 2021 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thank an insd for their business
  2. USE MOI
  3. Schedule rental
  4. Promotor Survey
  5. ECS
  6. Channel to GRP
  7. Update insd on atty involvement or suit filed
  8. USE MOI
  9. Sent a thank you email
  10. MD FW/UP CALL
  11. Sent PROPS card to peer
  12. Fw/up w/a specialist (TL, GRP, tow, photo app, PIP, etc)
  13. Schedule a Tow
  14. 1st contact within 24 hours CLMT
  15. 1st contact within 24 hours INSD
  16. Channel to TLE
  17. VIPC
  18. Touch Point Call
  19. Channel through Photo App
  20. Thank a witness for their statement
  21. ECS
  22. Atty claim settled
  23. Phone the Nurse - or sent a file for Nurse Review
  24. Complete Medicare Screen