Channelto GRPThank awitnessfor theirstatementECSSchedulerentalSchedulea TowAttyclaimsettledUSEMOIFw/up w/aspecialist(TL, GRP,tow, photoapp, PIP, etc)1st contactwithin 24hoursINSDSentPROPScard topeerThank aninsd fortheirbusinessCompleteMedicareScreenUSEMOIMDFW/UPCALLChannelto TLEVIPCSent athank youemailChannelthroughPhoto AppTouchPointCallECSUpdate insdon attyinvolvementor suit filed1st contactwithin 24hoursCLMTPhone theNurse - orsent a file forNurseReviewPromotorSurveyChannelto GRPThank awitnessfor theirstatementECSSchedulerentalSchedulea TowAttyclaimsettledUSEMOIFw/up w/aspecialist(TL, GRP,tow, photoapp, PIP, etc)1st contactwithin 24hoursINSDSentPROPScard topeerThank aninsd fortheirbusinessCompleteMedicareScreenUSEMOIMDFW/UPCALLChannelto TLEVIPCSent athank youemailChannelthroughPhoto AppTouchPointCallECSUpdate insdon attyinvolvementor suit filed1st contactwithin 24hoursCLMTPhone theNurse - orsent a file forNurseReviewPromotorSurvey

Customer Service Week 2021 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Channel to GRP
  2. Thank a witness for their statement
  3. ECS
  4. Schedule rental
  5. Schedule a Tow
  6. Atty claim settled
  7. USE MOI
  8. Fw/up w/a specialist (TL, GRP, tow, photo app, PIP, etc)
  9. 1st contact within 24 hours INSD
  10. Sent PROPS card to peer
  11. Thank an insd for their business
  12. Complete Medicare Screen
  13. USE MOI
  14. MD FW/UP CALL
  15. Channel to TLE
  16. VIPC
  17. Sent a thank you email
  18. Channel through Photo App
  19. Touch Point Call
  20. ECS
  21. Update insd on atty involvement or suit filed
  22. 1st contact within 24 hours CLMT
  23. Phone the Nurse - or sent a file for Nurse Review
  24. Promotor Survey