PromotorSurveyAttyclaimsettledChannelto TLEUSEMOIVIPCUpdate insdon attyinvolvementor suit filedECSMDFW/UPCALLSentPROPScard topeerPhone theNurse - orsent a file forNurseReviewSchedulea TowChannelto GRP1st contactwithin 24hoursINSDCompleteMedicareScreenSchedulerentalUSEMOITouchPointCallThank aninsd fortheirbusinessChannelthroughPhoto AppThank awitnessfor theirstatement1st contactwithin 24hoursCLMTECSSent athank youemailFw/up w/aspecialist(TL, GRP,tow, photoapp, PIP, etc)PromotorSurveyAttyclaimsettledChannelto TLEUSEMOIVIPCUpdate insdon attyinvolvementor suit filedECSMDFW/UPCALLSentPROPScard topeerPhone theNurse - orsent a file forNurseReviewSchedulea TowChannelto GRP1st contactwithin 24hoursINSDCompleteMedicareScreenSchedulerentalUSEMOITouchPointCallThank aninsd fortheirbusinessChannelthroughPhoto AppThank awitnessfor theirstatement1st contactwithin 24hoursCLMTECSSent athank youemailFw/up w/aspecialist(TL, GRP,tow, photoapp, PIP, etc)

Customer Service Week 2021 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Promotor Survey
  2. Atty claim settled
  3. Channel to TLE
  4. USE MOI
  5. VIPC
  6. Update insd on atty involvement or suit filed
  7. ECS
  8. MD FW/UP CALL
  9. Sent PROPS card to peer
  10. Phone the Nurse - or sent a file for Nurse Review
  11. Schedule a Tow
  12. Channel to GRP
  13. 1st contact within 24 hours INSD
  14. Complete Medicare Screen
  15. Schedule rental
  16. USE MOI
  17. Touch Point Call
  18. Thank an insd for their business
  19. Channel through Photo App
  20. Thank a witness for their statement
  21. 1st contact within 24 hours CLMT
  22. ECS
  23. Sent a thank you email
  24. Fw/up w/a specialist (TL, GRP, tow, photo app, PIP, etc)