SentPROPScard topeer1st contactwithin 24hoursCLMTChannelto TLESchedulerentalECSPhone theNurse - orsent a file forNurseReview1st contactwithin 24hoursINSDThank awitnessfor theirstatementUpdate insdon attyinvolvementor suit filedUSEMOIUSEMOISent athank youemailECSChannelthroughPhoto AppCompleteMedicareScreenVIPCChannelto GRPSchedulea TowThank aninsd fortheirbusinessAttyclaimsettledMDFW/UPCALLPromotorSurveyFw/up w/aspecialist(TL, GRP,tow, photoapp, PIP, etc)TouchPointCallSentPROPScard topeer1st contactwithin 24hoursCLMTChannelto TLESchedulerentalECSPhone theNurse - orsent a file forNurseReview1st contactwithin 24hoursINSDThank awitnessfor theirstatementUpdate insdon attyinvolvementor suit filedUSEMOIUSEMOISent athank youemailECSChannelthroughPhoto AppCompleteMedicareScreenVIPCChannelto GRPSchedulea TowThank aninsd fortheirbusinessAttyclaimsettledMDFW/UPCALLPromotorSurveyFw/up w/aspecialist(TL, GRP,tow, photoapp, PIP, etc)TouchPointCall

Customer Service Week 2021 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sent PROPS card to peer
  2. 1st contact within 24 hours CLMT
  3. Channel to TLE
  4. Schedule rental
  5. ECS
  6. Phone the Nurse - or sent a file for Nurse Review
  7. 1st contact within 24 hours INSD
  8. Thank a witness for their statement
  9. Update insd on atty involvement or suit filed
  10. USE MOI
  11. USE MOI
  12. Sent a thank you email
  13. ECS
  14. Channel through Photo App
  15. Complete Medicare Screen
  16. VIPC
  17. Channel to GRP
  18. Schedule a Tow
  19. Thank an insd for their business
  20. Atty claim settled
  21. MD FW/UP CALL
  22. Promotor Survey
  23. Fw/up w/a specialist (TL, GRP, tow, photo app, PIP, etc)
  24. Touch Point Call