CompleteMedicareScreenAttyclaimsettledSentPROPScard topeerChannelto GRPPromotorSurveyTouchPointCallUSEMOIUSEMOI1st contactwithin 24hoursCLMTThank awitnessfor theirstatementSchedulea TowPhone theNurse - orsent a file forNurseReview1st contactwithin 24hoursINSDMDFW/UPCALLFw/up w/aspecialist(TL, GRP,tow, photoapp, PIP, etc)ECSSent athank youemailECSThank aninsd fortheirbusinessSchedulerentalChannelthroughPhoto AppChannelto TLEUpdate insdon attyinvolvementor suit filedVIPCCompleteMedicareScreenAttyclaimsettledSentPROPScard topeerChannelto GRPPromotorSurveyTouchPointCallUSEMOIUSEMOI1st contactwithin 24hoursCLMTThank awitnessfor theirstatementSchedulea TowPhone theNurse - orsent a file forNurseReview1st contactwithin 24hoursINSDMDFW/UPCALLFw/up w/aspecialist(TL, GRP,tow, photoapp, PIP, etc)ECSSent athank youemailECSThank aninsd fortheirbusinessSchedulerentalChannelthroughPhoto AppChannelto TLEUpdate insdon attyinvolvementor suit filedVIPC

Customer Service Week 2021 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Complete Medicare Screen
  2. Atty claim settled
  3. Sent PROPS card to peer
  4. Channel to GRP
  5. Promotor Survey
  6. Touch Point Call
  7. USE MOI
  8. USE MOI
  9. 1st contact within 24 hours CLMT
  10. Thank a witness for their statement
  11. Schedule a Tow
  12. Phone the Nurse - or sent a file for Nurse Review
  13. 1st contact within 24 hours INSD
  14. MD FW/UP CALL
  15. Fw/up w/a specialist (TL, GRP, tow, photo app, PIP, etc)
  16. ECS
  17. Sent a thank you email
  18. ECS
  19. Thank an insd for their business
  20. Schedule rental
  21. Channel through Photo App
  22. Channel to TLE
  23. Update insd on atty involvement or suit filed
  24. VIPC