ChannelthroughPhoto AppSent athank youemailFw/up w/aspecialist(TL, GRP,tow, photoapp, PIP, etc)Thank aninsd fortheirbusinessUSEMOIChannelto GRPVIPCChannelto TLEPhone theNurse - orsent a file forNurseReviewPromotorSurveyUpdate insdon attyinvolvementor suit filedECSAttyclaimsettledSentPROPScard topeerMDFW/UPCALL1st contactwithin 24hoursCLMTSchedulerentalECSTouchPointCallThank awitnessfor theirstatementUSEMOISchedulea TowCompleteMedicareScreen1st contactwithin 24hoursINSDChannelthroughPhoto AppSent athank youemailFw/up w/aspecialist(TL, GRP,tow, photoapp, PIP, etc)Thank aninsd fortheirbusinessUSEMOIChannelto GRPVIPCChannelto TLEPhone theNurse - orsent a file forNurseReviewPromotorSurveyUpdate insdon attyinvolvementor suit filedECSAttyclaimsettledSentPROPScard topeerMDFW/UPCALL1st contactwithin 24hoursCLMTSchedulerentalECSTouchPointCallThank awitnessfor theirstatementUSEMOISchedulea TowCompleteMedicareScreen1st contactwithin 24hoursINSD

Customer Service Week 2021 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Channel through Photo App
  2. Sent a thank you email
  3. Fw/up w/a specialist (TL, GRP, tow, photo app, PIP, etc)
  4. Thank an insd for their business
  5. USE MOI
  6. Channel to GRP
  7. VIPC
  8. Channel to TLE
  9. Phone the Nurse - or sent a file for Nurse Review
  10. Promotor Survey
  11. Update insd on atty involvement or suit filed
  12. ECS
  13. Atty claim settled
  14. Sent PROPS card to peer
  15. MD FW/UP CALL
  16. 1st contact within 24 hours CLMT
  17. Schedule rental
  18. ECS
  19. Touch Point Call
  20. Thank a witness for their statement
  21. USE MOI
  22. Schedule a Tow
  23. Complete Medicare Screen
  24. 1st contact within 24 hours INSD