1st contactwithin 24hoursINSDECSChannelto GRP1st contactwithin 24hoursCLMTChannelthroughPhoto AppUpdate insdon attyinvolvementor suit filedPhone theNurse - orsent a file forNurseReviewVIPCChannelto TLEUSEMOIThank awitnessfor theirstatementCompleteMedicareScreenSent athank youemailMDFW/UPCALLUSEMOIAttyclaimsettledFw/up w/aspecialist(TL, GRP,tow, photoapp, PIP, etc)SchedulerentalSentPROPScard topeerPromotorSurveySchedulea TowThank aninsd fortheirbusinessECSTouchPointCall1st contactwithin 24hoursINSDECSChannelto GRP1st contactwithin 24hoursCLMTChannelthroughPhoto AppUpdate insdon attyinvolvementor suit filedPhone theNurse - orsent a file forNurseReviewVIPCChannelto TLEUSEMOIThank awitnessfor theirstatementCompleteMedicareScreenSent athank youemailMDFW/UPCALLUSEMOIAttyclaimsettledFw/up w/aspecialist(TL, GRP,tow, photoapp, PIP, etc)SchedulerentalSentPROPScard topeerPromotorSurveySchedulea TowThank aninsd fortheirbusinessECSTouchPointCall

Customer Service Week 2021 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 1st contact within 24 hours INSD
  2. ECS
  3. Channel to GRP
  4. 1st contact within 24 hours CLMT
  5. Channel through Photo App
  6. Update insd on atty involvement or suit filed
  7. Phone the Nurse - or sent a file for Nurse Review
  8. VIPC
  9. Channel to TLE
  10. USE MOI
  11. Thank a witness for their statement
  12. Complete Medicare Screen
  13. Sent a thank you email
  14. MD FW/UP CALL
  15. USE MOI
  16. Atty claim settled
  17. Fw/up w/a specialist (TL, GRP, tow, photo app, PIP, etc)
  18. Schedule rental
  19. Sent PROPS card to peer
  20. Promotor Survey
  21. Schedule a Tow
  22. Thank an insd for their business
  23. ECS
  24. Touch Point Call