Customer Service Week 2021 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. 1st contact within 24 hours INSD
2. Promotor Survey
3. Sent a thank you email
4. USE MOI
5. MD FW/UP CALL
6. Channel through Photo App
7. Thank a witness for their statement
8. Complete Medicare Screen
9. Thank an insd for their business
10. 1st contact within 24 hours CLMT
11. Channel to TLE
12. Schedule rental
13. USE MOI
14. Schedule a Tow
15. ECS
16. Touch Point Call
17. Sent PROPS card to peer
18. ECS
19. Atty claim settled
20. Fw/up w/a specialist (TL, GRP, tow, photo app, PIP, etc)
21. Channel to GRP
22. Update insd on atty involvement or suit filed
23. VIPC
24. Phone the Nurse - or sent a file for Nurse Review