Thank awitnessfor theirstatement1st contactwithin 24hoursINSDChannelto GRPUSEMOIChannelto TLE1st contactwithin 24hoursCLMTSchedulea TowVIPCUpdate insdon attyinvolvementor suit filedPromotorSurveyAttyclaimsettledSentPROPScard topeerThank aninsd fortheirbusinessTouchPointCallUSEMOIECSPhone theNurse - orsent a file forNurseReviewFw/up w/aspecialist(TL, GRP,tow, photoapp, PIP, etc)Sent athank youemailChannelthroughPhoto AppMDFW/UPCALLCompleteMedicareScreenECSSchedulerentalThank awitnessfor theirstatement1st contactwithin 24hoursINSDChannelto GRPUSEMOIChannelto TLE1st contactwithin 24hoursCLMTSchedulea TowVIPCUpdate insdon attyinvolvementor suit filedPromotorSurveyAttyclaimsettledSentPROPScard topeerThank aninsd fortheirbusinessTouchPointCallUSEMOIECSPhone theNurse - orsent a file forNurseReviewFw/up w/aspecialist(TL, GRP,tow, photoapp, PIP, etc)Sent athank youemailChannelthroughPhoto AppMDFW/UPCALLCompleteMedicareScreenECSSchedulerental

Customer Service Week 2021 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thank a witness for their statement
  2. 1st contact within 24 hours INSD
  3. Channel to GRP
  4. USE MOI
  5. Channel to TLE
  6. 1st contact within 24 hours CLMT
  7. Schedule a Tow
  8. VIPC
  9. Update insd on atty involvement or suit filed
  10. Promotor Survey
  11. Atty claim settled
  12. Sent PROPS card to peer
  13. Thank an insd for their business
  14. Touch Point Call
  15. USE MOI
  16. ECS
  17. Phone the Nurse - or sent a file for Nurse Review
  18. Fw/up w/a specialist (TL, GRP, tow, photo app, PIP, etc)
  19. Sent a thank you email
  20. Channel through Photo App
  21. MD FW/UP CALL
  22. Complete Medicare Screen
  23. ECS
  24. Schedule rental