Update insdon attyinvolvementor suit filedFw/up w/aspecialist(TL, GRP,tow, photoapp, PIP, etc)USEMOI1st contactwithin 24hoursINSDCompleteMedicareScreenChannelto GRPECSPromotorSurveyPhone theNurse - orsent a file forNurseReviewThank awitnessfor theirstatementAttyclaimsettledSent athank youemailUSEMOIThank aninsd fortheirbusinessSchedulerentalECS1st contactwithin 24hoursCLMTVIPCChannelthroughPhoto AppMDFW/UPCALLChannelto TLESchedulea TowSentPROPScard topeerTouchPointCallUpdate insdon attyinvolvementor suit filedFw/up w/aspecialist(TL, GRP,tow, photoapp, PIP, etc)USEMOI1st contactwithin 24hoursINSDCompleteMedicareScreenChannelto GRPECSPromotorSurveyPhone theNurse - orsent a file forNurseReviewThank awitnessfor theirstatementAttyclaimsettledSent athank youemailUSEMOIThank aninsd fortheirbusinessSchedulerentalECS1st contactwithin 24hoursCLMTVIPCChannelthroughPhoto AppMDFW/UPCALLChannelto TLESchedulea TowSentPROPScard topeerTouchPointCall

Customer Service Week 2021 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Update insd on atty involvement or suit filed
  2. Fw/up w/a specialist (TL, GRP, tow, photo app, PIP, etc)
  3. USE MOI
  4. 1st contact within 24 hours INSD
  5. Complete Medicare Screen
  6. Channel to GRP
  7. ECS
  8. Promotor Survey
  9. Phone the Nurse - or sent a file for Nurse Review
  10. Thank a witness for their statement
  11. Atty claim settled
  12. Sent a thank you email
  13. USE MOI
  14. Thank an insd for their business
  15. Schedule rental
  16. ECS
  17. 1st contact within 24 hours CLMT
  18. VIPC
  19. Channel through Photo App
  20. MD FW/UP CALL
  21. Channel to TLE
  22. Schedule a Tow
  23. Sent PROPS card to peer
  24. Touch Point Call