HearingtheAdvocateType"I can'thearyou."Animals/KidsCrying in theBackground KarenCustomer"I'm atwork.""I don'thave acameraphone."Hold TimeOver 5Minutes"I'm on thetoilet. CanI call youback?"What isRapport?Being aRichardEatingOn ACall"Yourprocessisn't veryeasy!"SassyAdvocates"Can youcall meback?"Missingthe "WHYCarvana"Sound of theheadsetcomingdownNot AnAuthorizedUser"I alreadyuploadedthat."Verifyingthe PhoneNumberTradeEnrichmentMissedVerificationSellingTheirParentsCarCryptKeeperNextCustomerwas NOTtheir mom"I can't findan accountwith thatphonenumber."'UM""I don'thave anaccount."Hold TimeOver 10MinutesNoNotesAwkwardSilence(1+minute)HearingtheAdvocateType"I can'thearyou."Animals/KidsCrying in theBackground KarenCustomer"I'm atwork.""I don'thave acameraphone."Hold TimeOver 5Minutes"I'm on thetoilet. CanI call youback?"What isRapport?Being aRichardEatingOn ACall"Yourprocessisn't veryeasy!"SassyAdvocates"Can youcall meback?"Missingthe "WHYCarvana"Sound of theheadsetcomingdownNot AnAuthorizedUser"I alreadyuploadedthat."Verifyingthe PhoneNumberTradeEnrichmentMissedVerificationSellingTheirParentsCarCryptKeeperNextCustomerwas NOTtheir mom"I can't findan accountwith thatphonenumber."'UM""I don'thave anaccount."Hold TimeOver 10MinutesNoNotesAwkwardSilence(1+minute)

QA Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Hearing the Advocate Type
  2. "I can't hear you."
  3. Animals/Kids Crying in the Background
  4. Karen Customer
  5. "I'm at work."
  6. "I don't have a camera phone."
  7. Hold Time Over 5 Minutes
  8. "I'm on the toilet. Can I call you back?"
  9. What is Rapport?
  10. Being a Richard
  11. Eating On A Call
  12. "Your process isn't very easy!"
  13. Sassy Advocates
  14. "Can you call me back?"
  15. Missing the "WHY Carvana"
  16. Sound of the headset coming down
  17. Not An Authorized User
  18. "I already uploaded that."
  19. Verifying the Phone Number
  20. Trade Enrichment
  21. Missed Verification
  22. Selling Their Parents Car
  23. Crypt Keeper
  24. Next Customer was NOT their mom
  25. "I can't find an account with that phone number."
  26. 'UM"
  27. "I don't have an account."
  28. Hold Time Over 10 Minutes
  29. No Notes
  30. Awkward Silence (1+ minute)