"Yourprocessisn't veryeasy!"Being aRichardHold TimeOver 5MinutesEatingOn ACall"I'm on thetoilet. CanI call youback?""I don'thave anaccount.""I don'thave acameraphone.""Can youcall meback?"Missingthe "WHYCarvana"TradeEnrichmentNoNotesKarenCustomerSassyAdvocatesCryptKeeper"I alreadyuploadedthat."AwkwardSilence(1+minute)"I can't findan accountwith thatphonenumber."'UM"HearingtheAdvocateTypeAnimals/KidsCrying in theBackground Verifyingthe PhoneNumber"I can'thearyou."MissedVerificationSellingTheirParentsCarSound of theheadsetcomingdown"I'm atwork."Hold TimeOver 10MinutesWhat isRapport?NextCustomerwas NOTtheir momNot AnAuthorizedUser"Yourprocessisn't veryeasy!"Being aRichardHold TimeOver 5MinutesEatingOn ACall"I'm on thetoilet. CanI call youback?""I don'thave anaccount.""I don'thave acameraphone.""Can youcall meback?"Missingthe "WHYCarvana"TradeEnrichmentNoNotesKarenCustomerSassyAdvocatesCryptKeeper"I alreadyuploadedthat."AwkwardSilence(1+minute)"I can't findan accountwith thatphonenumber."'UM"HearingtheAdvocateTypeAnimals/KidsCrying in theBackground Verifyingthe PhoneNumber"I can'thearyou."MissedVerificationSellingTheirParentsCarSound of theheadsetcomingdown"I'm atwork."Hold TimeOver 10MinutesWhat isRapport?NextCustomerwas NOTtheir momNot AnAuthorizedUser

QA Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Your process isn't very easy!"
  2. Being a Richard
  3. Hold Time Over 5 Minutes
  4. Eating On A Call
  5. "I'm on the toilet. Can I call you back?"
  6. "I don't have an account."
  7. "I don't have a camera phone."
  8. "Can you call me back?"
  9. Missing the "WHY Carvana"
  10. Trade Enrichment
  11. No Notes
  12. Karen Customer
  13. Sassy Advocates
  14. Crypt Keeper
  15. "I already uploaded that."
  16. Awkward Silence (1+ minute)
  17. "I can't find an account with that phone number."
  18. 'UM"
  19. Hearing the Advocate Type
  20. Animals/Kids Crying in the Background
  21. Verifying the Phone Number
  22. "I can't hear you."
  23. Missed Verification
  24. Selling Their Parents Car
  25. Sound of the headset coming down
  26. "I'm at work."
  27. Hold Time Over 10 Minutes
  28. What is Rapport?
  29. Next Customer was NOT their mom
  30. Not An Authorized User