Hold TimeOver 5Minutes"I can't findan accountwith thatphonenumber."Missingthe "WHYCarvana""I don'thave acameraphone."EatingOn ACall"Yourprocessisn't veryeasy!"CryptKeeperSellingTheirParentsCarBeing aRichardAnimals/KidsCrying in theBackground SassyAdvocatesSound of theheadsetcomingdownNot AnAuthorizedUser"I'm on thetoilet. CanI call youback?"KarenCustomerNoNotes"Can youcall meback?"NextCustomerwas NOTtheir momTradeEnrichmentHearingtheAdvocateType"I alreadyuploadedthat."'UM""I can'thearyou.""I don'thave anaccount."AwkwardSilence(1+minute)MissedVerificationVerifyingthe PhoneNumberHold TimeOver 10MinutesWhat isRapport?"I'm atwork."Hold TimeOver 5Minutes"I can't findan accountwith thatphonenumber."Missingthe "WHYCarvana""I don'thave acameraphone."EatingOn ACall"Yourprocessisn't veryeasy!"CryptKeeperSellingTheirParentsCarBeing aRichardAnimals/KidsCrying in theBackground SassyAdvocatesSound of theheadsetcomingdownNot AnAuthorizedUser"I'm on thetoilet. CanI call youback?"KarenCustomerNoNotes"Can youcall meback?"NextCustomerwas NOTtheir momTradeEnrichmentHearingtheAdvocateType"I alreadyuploadedthat."'UM""I can'thearyou.""I don'thave anaccount."AwkwardSilence(1+minute)MissedVerificationVerifyingthe PhoneNumberHold TimeOver 10MinutesWhat isRapport?"I'm atwork."

QA Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Hold Time Over 5 Minutes
  2. "I can't find an account with that phone number."
  3. Missing the "WHY Carvana"
  4. "I don't have a camera phone."
  5. Eating On A Call
  6. "Your process isn't very easy!"
  7. Crypt Keeper
  8. Selling Their Parents Car
  9. Being a Richard
  10. Animals/Kids Crying in the Background
  11. Sassy Advocates
  12. Sound of the headset coming down
  13. Not An Authorized User
  14. "I'm on the toilet. Can I call you back?"
  15. Karen Customer
  16. No Notes
  17. "Can you call me back?"
  18. Next Customer was NOT their mom
  19. Trade Enrichment
  20. Hearing the Advocate Type
  21. "I already uploaded that."
  22. 'UM"
  23. "I can't hear you."
  24. "I don't have an account."
  25. Awkward Silence (1+ minute)
  26. Missed Verification
  27. Verifying the Phone Number
  28. Hold Time Over 10 Minutes
  29. What is Rapport?
  30. "I'm at work."