"I already uploaded that." "I can't hear you." "I'm at work." "I don't have a camera phone." Sassy Advocates "I don't have an account." Being a Richard Trade Enrichment Verifying the Phone Number Eating On A Call Sound of the headset coming down Missing the "WHY Carvana" Animals/Kids Crying in the Background Next Customer was NOT their mom "I can't find an account with that phone number." Awkward Silence (1+ minute) Hearing the Advocate Type Karen Customer Hold Time Over 5 Minutes No Notes "Can you call me back?" What is Rapport? "I'm on the toilet. Can I call you back?" Not An Authorized User 'UM" Hold Time Over 10 Minutes Selling Their Parents Car Missed Verification "Your process isn't very easy!" Crypt Keeper "I already uploaded that." "I can't hear you." "I'm at work." "I don't have a camera phone." Sassy Advocates "I don't have an account." Being a Richard Trade Enrichment Verifying the Phone Number Eating On A Call Sound of the headset coming down Missing the "WHY Carvana" Animals/Kids Crying in the Background Next Customer was NOT their mom "I can't find an account with that phone number." Awkward Silence (1+ minute) Hearing the Advocate Type Karen Customer Hold Time Over 5 Minutes No Notes "Can you call me back?" What is Rapport? "I'm on the toilet. Can I call you back?" Not An Authorized User 'UM" Hold Time Over 10 Minutes Selling Their Parents Car Missed Verification "Your process isn't very easy!" Crypt Keeper
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
"I already uploaded that."
"I can't hear you."
"I'm at work."
"I don't have a camera phone."
Sassy Advocates
"I don't have an account."
Being a Richard
Trade Enrichment
Verifying the Phone Number
Eating On A Call
Sound of the headset coming down
Missing the "WHY Carvana"
Animals/Kids Crying in the Background
Next Customer was NOT their mom
"I can't find an account with that phone number."
Awkward Silence (1+ minute)
Hearing the Advocate Type
Karen Customer
Hold Time Over 5 Minutes
No Notes
"Can you call me back?"
What is Rapport?
"I'm on the toilet. Can I call you back?"
Not An Authorized User
'UM"
Hold Time Over 10 Minutes
Selling Their Parents Car
Missed Verification
"Your process isn't very easy!"
Crypt Keeper