Missingthe "WHYCarvana"SassyAdvocatesWhat isRapport?"I don'thave anaccount.""I'm atwork.""I can't findan accountwith thatphonenumber.""Yourprocessisn't veryeasy!"SellingTheirParentsCarAwkwardSilence(1+minute)MissedVerificationNot AnAuthorizedUserNextCustomerwas NOTtheir mom"Can youcall meback?"CryptKeeperNoNotesKarenCustomer"I alreadyuploadedthat."Hold TimeOver 10Minutes"I'm on thetoilet. CanI call youback?""I don'thave acameraphone."Hold TimeOver 5MinutesVerifyingthe PhoneNumber'UM""I can'thearyou."Sound of theheadsetcomingdownHearingtheAdvocateTypeBeing aRichardEatingOn ACallTradeEnrichmentAnimals/KidsCrying in theBackground Missingthe "WHYCarvana"SassyAdvocatesWhat isRapport?"I don'thave anaccount.""I'm atwork.""I can't findan accountwith thatphonenumber.""Yourprocessisn't veryeasy!"SellingTheirParentsCarAwkwardSilence(1+minute)MissedVerificationNot AnAuthorizedUserNextCustomerwas NOTtheir mom"Can youcall meback?"CryptKeeperNoNotesKarenCustomer"I alreadyuploadedthat."Hold TimeOver 10Minutes"I'm on thetoilet. CanI call youback?""I don'thave acameraphone."Hold TimeOver 5MinutesVerifyingthe PhoneNumber'UM""I can'thearyou."Sound of theheadsetcomingdownHearingtheAdvocateTypeBeing aRichardEatingOn ACallTradeEnrichmentAnimals/KidsCrying in theBackground 

QA Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Missing the "WHY Carvana"
  2. Sassy Advocates
  3. What is Rapport?
  4. "I don't have an account."
  5. "I'm at work."
  6. "I can't find an account with that phone number."
  7. "Your process isn't very easy!"
  8. Selling Their Parents Car
  9. Awkward Silence (1+ minute)
  10. Missed Verification
  11. Not An Authorized User
  12. Next Customer was NOT their mom
  13. "Can you call me back?"
  14. Crypt Keeper
  15. No Notes
  16. Karen Customer
  17. "I already uploaded that."
  18. Hold Time Over 10 Minutes
  19. "I'm on the toilet. Can I call you back?"
  20. "I don't have a camera phone."
  21. Hold Time Over 5 Minutes
  22. Verifying the Phone Number
  23. 'UM"
  24. "I can't hear you."
  25. Sound of the headset coming down
  26. Hearing the Advocate Type
  27. Being a Richard
  28. Eating On A Call
  29. Trade Enrichment
  30. Animals/Kids Crying in the Background