UnderstandandAcknowledgeUse anAppropriateToneInternalandExternalCustomersOperationsReadinessThankandGreetSupportiveLeadershipAccountabilityServiceFirst CallResolutionThankAgainTopNotchQualityWorkingTogetherAuthenticationCollaborativeAppreciativeComplianceEstablishRapportAnswerwith aSmilePersonableIntegratedCustomerServicesCommercialLinesProcessingFieldOperationsPremiumServicesRecognizeCustomerCuesPersonalLinesProcessingRelateandAffirmExceptionalTeamMembersCustomerCareCenterExceedExpectationsSolveServiceLevelAgreementsUnderstandandAcknowledgeUse anAppropriateToneInternalandExternalCustomersOperationsReadinessThankandGreetSupportiveLeadershipAccountabilityServiceFirst CallResolutionThankAgainTopNotchQualityWorkingTogetherAuthenticationCollaborativeAppreciativeComplianceEstablishRapportAnswerwith aSmilePersonableIntegratedCustomerServicesCommercialLinesProcessingFieldOperationsPremiumServicesRecognizeCustomerCuesPersonalLinesProcessingRelateandAffirmExceptionalTeamMembersCustomerCareCenterExceedExpectationsSolveServiceLevelAgreements

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Understand and Acknowledge
  2. Use an Appropriate Tone
  3. Internal and External Customers
  4. Operations Readiness
  5. Thank and Greet
  6. Supportive Leadership
  7. Accountability
  8. Service
  9. First Call Resolution
  10. Thank Again
  11. Top Notch Quality
  12. Working Together
  13. Authentication
  14. Collaborative
  15. Appreciative
  16. Compliance
  17. Establish Rapport
  18. Answer with a Smile
  19. Personable
  20. Integrated Customer Services
  21. Commercial Lines Processing
  22. Field Operations
  23. Premium Services
  24. Recognize Customer Cues
  25. Personal Lines Processing
  26. Relate and Affirm
  27. Exceptional Team Members
  28. Customer Care Center
  29. Exceed Expectations
  30. Solve
  31. Service Level Agreements