OperationsReadinessPersonableAccountabilityThankAgainEstablishRapportAppreciativeAnswerwith aSmilePremiumServicesSupportiveLeadershipExceptionalTeamMembersSolveWorkingTogethercollaborativeRelateandAffirmCustomerCareCenterUse anAppropriateToneTopNotchQualityComplianceThankandGreetInternalandExternalCustomersExceedExpectationsServicePersonalLinesProcessingFieldOperationsRecognizeCustomerCuesCommercialLinesProcessingUnderstandandAcknowledgeServiceLevelAgreementsIntegratedCustomerServicesFirst CallResolutionOperationsReadinessPersonableAccountabilityThankAgainEstablishRapportAppreciativeAnswerwith aSmilePremiumServicesSupportiveLeadershipExceptionalTeamMembersSolveWorkingTogethercollaborativeRelateandAffirmCustomerCareCenterUse anAppropriateToneTopNotchQualityComplianceThankandGreetInternalandExternalCustomersExceedExpectationsServicePersonalLinesProcessingFieldOperationsRecognizeCustomerCuesCommercialLinesProcessingUnderstandandAcknowledgeServiceLevelAgreementsIntegratedCustomerServicesFirst CallResolution

The Power of Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Operations Readiness
  2. Personable
  3. Accountability
  4. Thank Again
  5. Establish Rapport
  6. Appreciative
  7. Answer with a Smile
  8. Premium Services
  9. Supportive Leadership
  10. Exceptional Team Members
  11. Solve
  12. Working Together
  13. collaborative
  14. Relate and Affirm
  15. Customer Care Center
  16. Use an Appropriate Tone
  17. Top Notch Quality
  18. Compliance
  19. Thank and Greet
  20. Internal and External Customers
  21. Exceed Expectations
  22. Service
  23. Personal Lines Processing
  24. Field Operations
  25. Recognize Customer Cues
  26. Commercial Lines Processing
  27. Understand and Acknowledge
  28. Service Level Agreements
  29. Integrated Customer Services
  30. First Call Resolution