RelateandAffirmAppreciativeRecognizeCustomerCuesExceedExpectationsEstablishRapportPremiumServicesAccountabilityExceptionalTeamMembersUnderstandandAcknowledgeComplianceServiceLevelAgreementsFieldOperationsSupportiveLeadershipInternalandExternalCustomersAnswerwith aSmileThankAgainWorkingTogetherCustomerCareCentercollaborativeCommercialLinesProcessingTopNotchQualityIntegratedCustomerServicesPersonalLinesProcessingServiceOperationsReadinessSolveThankandGreetUse anAppropriateTonePersonableFirst CallResolutionRelateandAffirmAppreciativeRecognizeCustomerCuesExceedExpectationsEstablishRapportPremiumServicesAccountabilityExceptionalTeamMembersUnderstandandAcknowledgeComplianceServiceLevelAgreementsFieldOperationsSupportiveLeadershipInternalandExternalCustomersAnswerwith aSmileThankAgainWorkingTogetherCustomerCareCentercollaborativeCommercialLinesProcessingTopNotchQualityIntegratedCustomerServicesPersonalLinesProcessingServiceOperationsReadinessSolveThankandGreetUse anAppropriateTonePersonableFirst CallResolution

The Power of Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Relate and Affirm
  2. Appreciative
  3. Recognize Customer Cues
  4. Exceed Expectations
  5. Establish Rapport
  6. Premium Services
  7. Accountability
  8. Exceptional Team Members
  9. Understand and Acknowledge
  10. Compliance
  11. Service Level Agreements
  12. Field Operations
  13. Supportive Leadership
  14. Internal and External Customers
  15. Answer with a Smile
  16. Thank Again
  17. Working Together
  18. Customer Care Center
  19. collaborative
  20. Commercial Lines Processing
  21. Top Notch Quality
  22. Integrated Customer Services
  23. Personal Lines Processing
  24. Service
  25. Operations Readiness
  26. Solve
  27. Thank and Greet
  28. Use an Appropriate Tone
  29. Personable
  30. First Call Resolution