First CallResolutionCommercialLinesProcessingServiceLevelAgreementsAnswerwith aSmileComplianceThankandGreetCustomerCareCenterEstablishRapportUse anAppropriateToneRecognizeCustomerCuesPremiumServicesPersonableUnderstandandAcknowledgeAppreciativeRelateandAffirmPersonalLinesProcessingWorkingTogetherSolveAccountabilityOperationsReadinessExceptionalTeamMembersFieldOperationsThankAgainIntegratedCustomerServicesSupportiveLeadershipTopNotchQualityServiceExceedExpectationscollaborativeInternalandExternalCustomersFirst CallResolutionCommercialLinesProcessingServiceLevelAgreementsAnswerwith aSmileComplianceThankandGreetCustomerCareCenterEstablishRapportUse anAppropriateToneRecognizeCustomerCuesPremiumServicesPersonableUnderstandandAcknowledgeAppreciativeRelateandAffirmPersonalLinesProcessingWorkingTogetherSolveAccountabilityOperationsReadinessExceptionalTeamMembersFieldOperationsThankAgainIntegratedCustomerServicesSupportiveLeadershipTopNotchQualityServiceExceedExpectationscollaborativeInternalandExternalCustomers

The Power of Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. First Call Resolution
  2. Commercial Lines Processing
  3. Service Level Agreements
  4. Answer with a Smile
  5. Compliance
  6. Thank and Greet
  7. Customer Care Center
  8. Establish Rapport
  9. Use an Appropriate Tone
  10. Recognize Customer Cues
  11. Premium Services
  12. Personable
  13. Understand and Acknowledge
  14. Appreciative
  15. Relate and Affirm
  16. Personal Lines Processing
  17. Working Together
  18. Solve
  19. Accountability
  20. Operations Readiness
  21. Exceptional Team Members
  22. Field Operations
  23. Thank Again
  24. Integrated Customer Services
  25. Supportive Leadership
  26. Top Notch Quality
  27. Service
  28. Exceed Expectations
  29. collaborative
  30. Internal and External Customers