Use anAppropriateToneOperationsReadinessThankandGreetcollaborativeExceedExpectationsWorkingTogetherAnswerwith aSmileRecognizeCustomerCuesExceptionalTeamMembersRelateandAffirmAccountabilitySupportiveLeadershipThankAgainSolveComplianceUnderstandandAcknowledgeServiceAppreciativeCustomerCareCenterTopNotchQualityInternalandExternalCustomersServiceLevelAgreementsPersonableFieldOperationsPremiumServicesEstablishRapportIntegratedCustomerServicesFirst CallResolutionCommercialLinesProcessingPersonalLinesProcessingUse anAppropriateToneOperationsReadinessThankandGreetcollaborativeExceedExpectationsWorkingTogetherAnswerwith aSmileRecognizeCustomerCuesExceptionalTeamMembersRelateandAffirmAccountabilitySupportiveLeadershipThankAgainSolveComplianceUnderstandandAcknowledgeServiceAppreciativeCustomerCareCenterTopNotchQualityInternalandExternalCustomersServiceLevelAgreementsPersonableFieldOperationsPremiumServicesEstablishRapportIntegratedCustomerServicesFirst CallResolutionCommercialLinesProcessingPersonalLinesProcessing

The Power of Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use an Appropriate Tone
  2. Operations Readiness
  3. Thank and Greet
  4. collaborative
  5. Exceed Expectations
  6. Working Together
  7. Answer with a Smile
  8. Recognize Customer Cues
  9. Exceptional Team Members
  10. Relate and Affirm
  11. Accountability
  12. Supportive Leadership
  13. Thank Again
  14. Solve
  15. Compliance
  16. Understand and Acknowledge
  17. Service
  18. Appreciative
  19. Customer Care Center
  20. Top Notch Quality
  21. Internal and External Customers
  22. Service Level Agreements
  23. Personable
  24. Field Operations
  25. Premium Services
  26. Establish Rapport
  27. Integrated Customer Services
  28. First Call Resolution
  29. Commercial Lines Processing
  30. Personal Lines Processing