EstablishRapportcollaborativePersonalLinesProcessingIntegratedCustomerServicesUse anAppropriateToneAnswerwith aSmileExceedExpectationsAppreciativeRecognizeCustomerCuesCompliancePremiumServicesThankAgainAccountabilityServiceThankandGreetExceptionalTeamMembersFirst CallResolutionTopNotchQualityFieldOperationsSupportiveLeadershipRelateandAffirmWorkingTogetherInternalandExternalCustomersCustomerCareCenterOperationsReadinessCommercialLinesProcessingSolvePersonableUnderstandandAcknowledgeServiceLevelAgreementsEstablishRapportcollaborativePersonalLinesProcessingIntegratedCustomerServicesUse anAppropriateToneAnswerwith aSmileExceedExpectationsAppreciativeRecognizeCustomerCuesCompliancePremiumServicesThankAgainAccountabilityServiceThankandGreetExceptionalTeamMembersFirst CallResolutionTopNotchQualityFieldOperationsSupportiveLeadershipRelateandAffirmWorkingTogetherInternalandExternalCustomersCustomerCareCenterOperationsReadinessCommercialLinesProcessingSolvePersonableUnderstandandAcknowledgeServiceLevelAgreements

The Power of Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Establish Rapport
  2. collaborative
  3. Personal Lines Processing
  4. Integrated Customer Services
  5. Use an Appropriate Tone
  6. Answer with a Smile
  7. Exceed Expectations
  8. Appreciative
  9. Recognize Customer Cues
  10. Compliance
  11. Premium Services
  12. Thank Again
  13. Accountability
  14. Service
  15. Thank and Greet
  16. Exceptional Team Members
  17. First Call Resolution
  18. Top Notch Quality
  19. Field Operations
  20. Supportive Leadership
  21. Relate and Affirm
  22. Working Together
  23. Internal and External Customers
  24. Customer Care Center
  25. Operations Readiness
  26. Commercial Lines Processing
  27. Solve
  28. Personable
  29. Understand and Acknowledge
  30. Service Level Agreements