OperationsReadinessFirst CallResolutionAccountabilityAppreciativeCommercialLinesProcessingUnderstandandAcknowledgeAnswerwith aSmileExceptionalTeamMembersThankandGreetRelateandAffirmTopNotchQualityInternalandExternalCustomersPersonableRecognizeCustomerCuesCustomerCareCenterIntegratedCustomerServicescollaborativeEstablishRapportUse anAppropriateTonePremiumServicesFieldOperationsThankAgainWorkingTogetherServiceLevelAgreementsCompliancePersonalLinesProcessingExceedExpectationsServiceSupportiveLeadershipSolveOperationsReadinessFirst CallResolutionAccountabilityAppreciativeCommercialLinesProcessingUnderstandandAcknowledgeAnswerwith aSmileExceptionalTeamMembersThankandGreetRelateandAffirmTopNotchQualityInternalandExternalCustomersPersonableRecognizeCustomerCuesCustomerCareCenterIntegratedCustomerServicescollaborativeEstablishRapportUse anAppropriateTonePremiumServicesFieldOperationsThankAgainWorkingTogetherServiceLevelAgreementsCompliancePersonalLinesProcessingExceedExpectationsServiceSupportiveLeadershipSolve

The Power of Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Operations Readiness
  2. First Call Resolution
  3. Accountability
  4. Appreciative
  5. Commercial Lines Processing
  6. Understand and Acknowledge
  7. Answer with a Smile
  8. Exceptional Team Members
  9. Thank and Greet
  10. Relate and Affirm
  11. Top Notch Quality
  12. Internal and External Customers
  13. Personable
  14. Recognize Customer Cues
  15. Customer Care Center
  16. Integrated Customer Services
  17. collaborative
  18. Establish Rapport
  19. Use an Appropriate Tone
  20. Premium Services
  21. Field Operations
  22. Thank Again
  23. Working Together
  24. Service Level Agreements
  25. Compliance
  26. Personal Lines Processing
  27. Exceed Expectations
  28. Service
  29. Supportive Leadership
  30. Solve