Receivean emailfrom acustomerResearchedrates/tariffsOfferedrebates andincentives toa customerReceive atext fromacustomerEmailed orhad a phoneconversationwith acustomerHelp inBackflowcompliance tothe CrossConnectionDepartmentReceivean emailfrom acustomerMeet faceto facewith acustomerAnswereda questionregardingan outageIdentifiedenergy/watersavingopportunity fora customerInteractedwis SASResearchedpowerqualityAnswereda questionregardingbillingReceive acall from acustomerInteractwith adifferentdepartmentDevelop emailcampaigns to getinformation andopportunities toincrease efficiencyReceive acall from acustomerExplainedrate andECA/GCAchangesAnswer apowerqualityquestionprovide inputon rates andcostadjustmentsResearchedURR'sReceive atext fromacustomerInteractwith adifferentdepartmentDevelopeda reportfor acustomerReceivean emailfrom acustomerResearchedrates/tariffsOfferedrebates andincentives toa customerReceive atext fromacustomerEmailed orhad a phoneconversationwith acustomerHelp inBackflowcompliance tothe CrossConnectionDepartmentReceivean emailfrom acustomerMeet faceto facewith acustomerAnswereda questionregardingan outageIdentifiedenergy/watersavingopportunity fora customerInteractedwis SASResearchedpowerqualityAnswereda questionregardingbillingReceive acall from acustomerInteractwith adifferentdepartmentDevelop emailcampaigns to getinformation andopportunities toincrease efficiencyReceive acall from acustomerExplainedrate andECA/GCAchangesAnswer apowerqualityquestionprovide inputon rates andcostadjustmentsResearchedURR'sReceive atext fromacustomerInteractwith adifferentdepartmentDevelopeda reportfor acustomer

CUSTOMER SERVICE WEEK BAM - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
G
3
N
4
I
5
B
6
B
7
O
8
I
9
I
10
G
11
O
12
N
13
B
14
G
15
G
16
B
17
I
18
B
19
I
20
O
21
O
22
G
23
N
24
O
  1. N-Receive an email from a customer
  2. G-Researched rates/tariffs
  3. N-Offered rebates and incentives to a customer
  4. I-Receive a text from a customer
  5. B-Emailed or had a phone conversation with a customer
  6. B-Help in Backflow compliance to the Cross Connection Department
  7. O-Receive an email from a customer
  8. I-Meet face to face with a customer
  9. I-Answered a question regarding an outage
  10. G-Identified energy/water saving opportunity for a customer
  11. O-Interacted wis SAS
  12. N-Researched power quality
  13. B-Answered a question regarding billing
  14. G-Receive a call from a customer
  15. G-Interact with a different department
  16. B-Develop email campaigns to get information and opportunities to increase efficiency
  17. I-Receive a call from a customer
  18. B-Explained rate and ECA/GCA changes
  19. I-Answer a power quality question
  20. O-provide input on rates and cost adjustments
  21. O-Researched URR's
  22. G-Receive a text from a customer
  23. N-Interact with a different department
  24. O-Developed a report for a customer