Receive atext fromacustomerReceive acall from acustomerReceivean emailfrom acustomerInteractwith adifferentdepartmentInteractwith adifferentdepartmentReceivean emailfrom acustomerMeet faceto facewith acustomerDevelopeda reportfor acustomerHelp inBackflowcompliance tothe CrossConnectionDepartmentResearchedrates/tariffsResearchedURR'sExplainedrate andECA/GCAchangesprovide inputon rates andcostadjustmentsIdentifiedenergy/watersavingopportunity fora customerResearchedpowerqualityDevelop emailcampaigns to getinformation andopportunities toincrease efficiencyAnswereda questionregardingan outageInteractedwis SASReceive acall from acustomerEmailed orhad a phoneconversationwith acustomerReceive atext fromacustomerAnswereda questionregardingbillingAnswer apowerqualityquestionOfferedrebates andincentives toa customerReceive atext fromacustomerReceive acall from acustomerReceivean emailfrom acustomerInteractwith adifferentdepartmentInteractwith adifferentdepartmentReceivean emailfrom acustomerMeet faceto facewith acustomerDevelopeda reportfor acustomerHelp inBackflowcompliance tothe CrossConnectionDepartmentResearchedrates/tariffsResearchedURR'sExplainedrate andECA/GCAchangesprovide inputon rates andcostadjustmentsIdentifiedenergy/watersavingopportunity fora customerResearchedpowerqualityDevelop emailcampaigns to getinformation andopportunities toincrease efficiencyAnswereda questionregardingan outageInteractedwis SASReceive acall from acustomerEmailed orhad a phoneconversationwith acustomerReceive atext fromacustomerAnswereda questionregardingbillingAnswer apowerqualityquestionOfferedrebates andincentives toa customer

CUSTOMER SERVICE WEEK BAM - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
G
3
O
4
N
5
G
6
N
7
I
8
O
9
B
10
G
11
O
12
B
13
O
14
G
15
N
16
B
17
I
18
O
19
I
20
B
21
I
22
B
23
I
24
N
  1. G-Receive a text from a customer
  2. G-Receive a call from a customer
  3. O-Receive an email from a customer
  4. N-Interact with a different department
  5. G-Interact with a different department
  6. N-Receive an email from a customer
  7. I-Meet face to face with a customer
  8. O-Developed a report for a customer
  9. B-Help in Backflow compliance to the Cross Connection Department
  10. G-Researched rates/tariffs
  11. O-Researched URR's
  12. B-Explained rate and ECA/GCA changes
  13. O-provide input on rates and cost adjustments
  14. G-Identified energy/water saving opportunity for a customer
  15. N-Researched power quality
  16. B-Develop email campaigns to get information and opportunities to increase efficiency
  17. I-Answered a question regarding an outage
  18. O-Interacted wis SAS
  19. I-Receive a call from a customer
  20. B-Emailed or had a phone conversation with a customer
  21. I-Receive a text from a customer
  22. B-Answered a question regarding billing
  23. I-Answer a power quality question
  24. N-Offered rebates and incentives to a customer