Answereda questionregardingan outageInteractedwis SASReceive atext fromacustomerIdentifiedenergy/watersavingopportunity fora customerReceivean emailfrom acustomerResearchedURR'sReceive acall from acustomerReceivean emailfrom acustomerInteractwith adifferentdepartmentDevelopeda reportfor acustomerDevelop emailcampaigns to getinformation andopportunities toincrease efficiencyReceive atext fromacustomerReceive acall from acustomerprovide inputon rates andcostadjustmentsEmailed orhad a phoneconversationwith acustomerAnswereda questionregardingbillingAnswer apowerqualityquestionInteractwith adifferentdepartmentExplainedrate andECA/GCAchangesResearchedpowerqualityMeet faceto facewith acustomerHelp inBackflowcompliance tothe CrossConnectionDepartmentOfferedrebates andincentives toa customerResearchedrates/tariffsAnswereda questionregardingan outageInteractedwis SASReceive atext fromacustomerIdentifiedenergy/watersavingopportunity fora customerReceivean emailfrom acustomerResearchedURR'sReceive acall from acustomerReceivean emailfrom acustomerInteractwith adifferentdepartmentDevelopeda reportfor acustomerDevelop emailcampaigns to getinformation andopportunities toincrease efficiencyReceive atext fromacustomerReceive acall from acustomerprovide inputon rates andcostadjustmentsEmailed orhad a phoneconversationwith acustomerAnswereda questionregardingbillingAnswer apowerqualityquestionInteractwith adifferentdepartmentExplainedrate andECA/GCAchangesResearchedpowerqualityMeet faceto facewith acustomerHelp inBackflowcompliance tothe CrossConnectionDepartmentOfferedrebates andincentives toa customerResearchedrates/tariffs

CUSTOMER SERVICE WEEK BAM - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
O
3
G
4
G
5
O
6
O
7
G
8
N
9
G
10
O
11
B
12
I
13
I
14
O
15
B
16
B
17
I
18
N
19
B
20
N
21
I
22
B
23
N
24
G
  1. I-Answered a question regarding an outage
  2. O-Interacted wis SAS
  3. G-Receive a text from a customer
  4. G-Identified energy/water saving opportunity for a customer
  5. O-Receive an email from a customer
  6. O-Researched URR's
  7. G-Receive a call from a customer
  8. N-Receive an email from a customer
  9. G-Interact with a different department
  10. O-Developed a report for a customer
  11. B-Develop email campaigns to get information and opportunities to increase efficiency
  12. I-Receive a text from a customer
  13. I-Receive a call from a customer
  14. O-provide input on rates and cost adjustments
  15. B-Emailed or had a phone conversation with a customer
  16. B-Answered a question regarding billing
  17. I-Answer a power quality question
  18. N-Interact with a different department
  19. B-Explained rate and ECA/GCA changes
  20. N-Researched power quality
  21. I-Meet face to face with a customer
  22. B-Help in Backflow compliance to the Cross Connection Department
  23. N-Offered rebates and incentives to a customer
  24. G-Researched rates/tariffs