Explainedrate andECA/GCAchangesReceive atext fromacustomerDevelopeda reportfor acustomerEmailed orhad a phoneconversationwith acustomerAnswereda questionregardingan outageIdentifiedenergy/watersavingopportunity fora customerInteractedwis SASInteractwith adifferentdepartmentAnswereda questionregardingbillingReceive acall from acustomerResearchedURR'sOfferedrebates andincentives toa customerprovide inputon rates andcostadjustmentsReceivean emailfrom acustomerResearchedrates/tariffsReceivean emailfrom acustomerResearchedpowerqualityAnswer apowerqualityquestionMeet faceto facewith acustomerReceive acall from acustomerReceive atext fromacustomerInteractwith adifferentdepartmentHelp inBackflowcompliance tothe CrossConnectionDepartmentDevelop emailcampaigns to getinformation andopportunities toincrease efficiencyExplainedrate andECA/GCAchangesReceive atext fromacustomerDevelopeda reportfor acustomerEmailed orhad a phoneconversationwith acustomerAnswereda questionregardingan outageIdentifiedenergy/watersavingopportunity fora customerInteractedwis SASInteractwith adifferentdepartmentAnswereda questionregardingbillingReceive acall from acustomerResearchedURR'sOfferedrebates andincentives toa customerprovide inputon rates andcostadjustmentsReceivean emailfrom acustomerResearchedrates/tariffsReceivean emailfrom acustomerResearchedpowerqualityAnswer apowerqualityquestionMeet faceto facewith acustomerReceive acall from acustomerReceive atext fromacustomerInteractwith adifferentdepartmentHelp inBackflowcompliance tothe CrossConnectionDepartmentDevelop emailcampaigns to getinformation andopportunities toincrease efficiency

CUSTOMER SERVICE WEEK BAM - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
G
3
O
4
B
5
I
6
G
7
O
8
N
9
B
10
I
11
O
12
N
13
O
14
O
15
G
16
N
17
N
18
I
19
I
20
G
21
I
22
G
23
B
24
B
  1. B-Explained rate and ECA/GCA changes
  2. G-Receive a text from a customer
  3. O-Developed a report for a customer
  4. B-Emailed or had a phone conversation with a customer
  5. I-Answered a question regarding an outage
  6. G-Identified energy/water saving opportunity for a customer
  7. O-Interacted wis SAS
  8. N-Interact with a different department
  9. B-Answered a question regarding billing
  10. I-Receive a call from a customer
  11. O-Researched URR's
  12. N-Offered rebates and incentives to a customer
  13. O-provide input on rates and cost adjustments
  14. O-Receive an email from a customer
  15. G-Researched rates/tariffs
  16. N-Receive an email from a customer
  17. N-Researched power quality
  18. I-Answer a power quality question
  19. I-Meet face to face with a customer
  20. G-Receive a call from a customer
  21. I-Receive a text from a customer
  22. G-Interact with a different department
  23. B-Help in Backflow compliance to the Cross Connection Department
  24. B-Develop email campaigns to get information and opportunities to increase efficiency