Meet faceto facewith acustomerInteractwith adifferentdepartmentReceivean emailfrom acustomerprovide inputon rates andcostadjustmentsAnswereda questionregardingbillingAnswereda questionregardingan outageIdentifiedenergy/watersavingopportunity fora customerAnswer apowerqualityquestionInteractedwis SASInteractwith adifferentdepartmentHelp inBackflowcompliance tothe CrossConnectionDepartmentDevelop emailcampaigns to getinformation andopportunities toincrease efficiencyResearchedpowerqualityEmailed orhad a phoneconversationwith acustomerResearchedrates/tariffsReceive atext fromacustomerResearchedURR'sExplainedrate andECA/GCAchangesReceivean emailfrom acustomerReceive atext fromacustomerDevelopeda reportfor acustomerOfferedrebates andincentives toa customerReceive acall from acustomerReceive acall from acustomerMeet faceto facewith acustomerInteractwith adifferentdepartmentReceivean emailfrom acustomerprovide inputon rates andcostadjustmentsAnswereda questionregardingbillingAnswereda questionregardingan outageIdentifiedenergy/watersavingopportunity fora customerAnswer apowerqualityquestionInteractedwis SASInteractwith adifferentdepartmentHelp inBackflowcompliance tothe CrossConnectionDepartmentDevelop emailcampaigns to getinformation andopportunities toincrease efficiencyResearchedpowerqualityEmailed orhad a phoneconversationwith acustomerResearchedrates/tariffsReceive atext fromacustomerResearchedURR'sExplainedrate andECA/GCAchangesReceivean emailfrom acustomerReceive atext fromacustomerDevelopeda reportfor acustomerOfferedrebates andincentives toa customerReceive acall from acustomerReceive acall from acustomer

CUSTOMER SERVICE WEEK BAM - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
G
3
N
4
O
5
B
6
I
7
G
8
I
9
O
10
N
11
B
12
B
13
N
14
B
15
G
16
G
17
O
18
B
19
O
20
I
21
O
22
N
23
I
24
G
  1. I-Meet face to face with a customer
  2. G-Interact with a different department
  3. N-Receive an email from a customer
  4. O-provide input on rates and cost adjustments
  5. B-Answered a question regarding billing
  6. I-Answered a question regarding an outage
  7. G-Identified energy/water saving opportunity for a customer
  8. I-Answer a power quality question
  9. O-Interacted wis SAS
  10. N-Interact with a different department
  11. B-Help in Backflow compliance to the Cross Connection Department
  12. B-Develop email campaigns to get information and opportunities to increase efficiency
  13. N-Researched power quality
  14. B-Emailed or had a phone conversation with a customer
  15. G-Researched rates/tariffs
  16. G-Receive a text from a customer
  17. O-Researched URR's
  18. B-Explained rate and ECA/GCA changes
  19. O-Receive an email from a customer
  20. I-Receive a text from a customer
  21. O-Developed a report for a customer
  22. N-Offered rebates and incentives to a customer
  23. I-Receive a call from a customer
  24. G-Receive a call from a customer