Receive acall from acustomerReceive atext fromacustomerReceive acall from acustomerDevelop emailcampaigns to getinformation andopportunities toincrease efficiencyAnswereda questionregardingbillingExplainedrate andECA/GCAchangesResearchedrates/tariffsReceive atext fromacustomerReceivean emailfrom acustomerEmailed orhad a phoneconversationwith acustomerIdentifiedenergy/watersavingopportunity fora customerDevelopeda reportfor acustomerInteractwith adifferentdepartmentOfferedrebates andincentives toa customerInteractwith adifferentdepartmentInteractedwis SASMeet faceto facewith acustomerReceivean emailfrom acustomerResearchedpowerqualityHelp inBackflowcompliance tothe CrossConnectionDepartmentAnswer apowerqualityquestionprovide inputon rates andcostadjustmentsAnswereda questionregardingan outageResearchedURR'sReceive acall from acustomerReceive atext fromacustomerReceive acall from acustomerDevelop emailcampaigns to getinformation andopportunities toincrease efficiencyAnswereda questionregardingbillingExplainedrate andECA/GCAchangesResearchedrates/tariffsReceive atext fromacustomerReceivean emailfrom acustomerEmailed orhad a phoneconversationwith acustomerIdentifiedenergy/watersavingopportunity fora customerDevelopeda reportfor acustomerInteractwith adifferentdepartmentOfferedrebates andincentives toa customerInteractwith adifferentdepartmentInteractedwis SASMeet faceto facewith acustomerReceivean emailfrom acustomerResearchedpowerqualityHelp inBackflowcompliance tothe CrossConnectionDepartmentAnswer apowerqualityquestionprovide inputon rates andcostadjustmentsAnswereda questionregardingan outageResearchedURR's

CUSTOMER SERVICE WEEK BAM - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
G
3
G
4
B
5
B
6
B
7
G
8
I
9
N
10
B
11
G
12
O
13
N
14
N
15
G
16
O
17
I
18
O
19
N
20
B
21
I
22
O
23
I
24
O
  1. I-Receive a call from a customer
  2. G-Receive a text from a customer
  3. G-Receive a call from a customer
  4. B-Develop email campaigns to get information and opportunities to increase efficiency
  5. B-Answered a question regarding billing
  6. B-Explained rate and ECA/GCA changes
  7. G-Researched rates/tariffs
  8. I-Receive a text from a customer
  9. N-Receive an email from a customer
  10. B-Emailed or had a phone conversation with a customer
  11. G-Identified energy/water saving opportunity for a customer
  12. O-Developed a report for a customer
  13. N-Interact with a different department
  14. N-Offered rebates and incentives to a customer
  15. G-Interact with a different department
  16. O-Interacted wis SAS
  17. I-Meet face to face with a customer
  18. O-Receive an email from a customer
  19. N-Researched power quality
  20. B-Help in Backflow compliance to the Cross Connection Department
  21. I-Answer a power quality question
  22. O-provide input on rates and cost adjustments
  23. I-Answered a question regarding an outage
  24. O-Researched URR's