Answer apowerqualityquestionInteractedwis SASReceive atext fromacustomerResearchedURR'sInteractwith adifferentdepartmentResearchedpowerqualityReceivean emailfrom acustomerprovide inputon rates andcostadjustmentsAnswereda questionregardingan outageReceive acall from acustomerReceive atext fromacustomerIdentifiedenergy/watersavingopportunity fora customerMeet faceto facewith acustomerAnswereda questionregardingbillingReceive acall from acustomerDevelop emailcampaigns to getinformation andopportunities toincrease efficiencyResearchedrates/tariffsHelp inBackflowcompliance tothe CrossConnectionDepartmentExplainedrate andECA/GCAchangesInteractwith adifferentdepartmentDevelopeda reportfor acustomerReceivean emailfrom acustomerEmailed orhad a phoneconversationwith acustomerOfferedrebates andincentives toa customerAnswer apowerqualityquestionInteractedwis SASReceive atext fromacustomerResearchedURR'sInteractwith adifferentdepartmentResearchedpowerqualityReceivean emailfrom acustomerprovide inputon rates andcostadjustmentsAnswereda questionregardingan outageReceive acall from acustomerReceive atext fromacustomerIdentifiedenergy/watersavingopportunity fora customerMeet faceto facewith acustomerAnswereda questionregardingbillingReceive acall from acustomerDevelop emailcampaigns to getinformation andopportunities toincrease efficiencyResearchedrates/tariffsHelp inBackflowcompliance tothe CrossConnectionDepartmentExplainedrate andECA/GCAchangesInteractwith adifferentdepartmentDevelopeda reportfor acustomerReceivean emailfrom acustomerEmailed orhad a phoneconversationwith acustomerOfferedrebates andincentives toa customer

CUSTOMER SERVICE WEEK BAM - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
O
3
I
4
O
5
G
6
N
7
N
8
O
9
I
10
G
11
G
12
G
13
I
14
B
15
I
16
B
17
G
18
B
19
B
20
N
21
O
22
O
23
B
24
N
  1. I-Answer a power quality question
  2. O-Interacted wis SAS
  3. I-Receive a text from a customer
  4. O-Researched URR's
  5. G-Interact with a different department
  6. N-Researched power quality
  7. N-Receive an email from a customer
  8. O-provide input on rates and cost adjustments
  9. I-Answered a question regarding an outage
  10. G-Receive a call from a customer
  11. G-Receive a text from a customer
  12. G-Identified energy/water saving opportunity for a customer
  13. I-Meet face to face with a customer
  14. B-Answered a question regarding billing
  15. I-Receive a call from a customer
  16. B-Develop email campaigns to get information and opportunities to increase efficiency
  17. G-Researched rates/tariffs
  18. B-Help in Backflow compliance to the Cross Connection Department
  19. B-Explained rate and ECA/GCA changes
  20. N-Interact with a different department
  21. O-Developed a report for a customer
  22. O-Receive an email from a customer
  23. B-Emailed or had a phone conversation with a customer
  24. N-Offered rebates and incentives to a customer