Offeredrebates andincentives toa customerHelp inBackflowcompliance tothe CrossConnectionDepartmentReceive acall from acustomerAnswereda questionregardingan outageprovide inputon rates andcostadjustmentsReceivean emailfrom acustomerAnswereda questionregardingbillingReceive atext fromacustomerInteractwith adifferentdepartmentDevelop emailcampaigns to getinformation andopportunities toincrease efficiencyReceivean emailfrom acustomerInteractedwis SASInteractwith adifferentdepartmentResearchedrates/tariffsReceive acall from acustomerIdentifiedenergy/watersavingopportunity fora customerReceive atext fromacustomerMeet faceto facewith acustomerResearchedpowerqualityResearchedURR'sEmailed orhad a phoneconversationwith acustomerAnswer apowerqualityquestionDevelopeda reportfor acustomerExplainedrate andECA/GCAchangesOfferedrebates andincentives toa customerHelp inBackflowcompliance tothe CrossConnectionDepartmentReceive acall from acustomerAnswereda questionregardingan outageprovide inputon rates andcostadjustmentsReceivean emailfrom acustomerAnswereda questionregardingbillingReceive atext fromacustomerInteractwith adifferentdepartmentDevelop emailcampaigns to getinformation andopportunities toincrease efficiencyReceivean emailfrom acustomerInteractedwis SASInteractwith adifferentdepartmentResearchedrates/tariffsReceive acall from acustomerIdentifiedenergy/watersavingopportunity fora customerReceive atext fromacustomerMeet faceto facewith acustomerResearchedpowerqualityResearchedURR'sEmailed orhad a phoneconversationwith acustomerAnswer apowerqualityquestionDevelopeda reportfor acustomerExplainedrate andECA/GCAchanges

CUSTOMER SERVICE WEEK BAM - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
B
3
G
4
I
5
O
6
O
7
B
8
G
9
G
10
B
11
N
12
O
13
N
14
G
15
I
16
G
17
I
18
I
19
N
20
O
21
B
22
I
23
O
24
B
  1. N-Offered rebates and incentives to a customer
  2. B-Help in Backflow compliance to the Cross Connection Department
  3. G-Receive a call from a customer
  4. I-Answered a question regarding an outage
  5. O-provide input on rates and cost adjustments
  6. O-Receive an email from a customer
  7. B-Answered a question regarding billing
  8. G-Receive a text from a customer
  9. G-Interact with a different department
  10. B-Develop email campaigns to get information and opportunities to increase efficiency
  11. N-Receive an email from a customer
  12. O-Interacted wis SAS
  13. N-Interact with a different department
  14. G-Researched rates/tariffs
  15. I-Receive a call from a customer
  16. G-Identified energy/water saving opportunity for a customer
  17. I-Receive a text from a customer
  18. I-Meet face to face with a customer
  19. N-Researched power quality
  20. O-Researched URR's
  21. B-Emailed or had a phone conversation with a customer
  22. I-Answer a power quality question
  23. O-Developed a report for a customer
  24. B-Explained rate and ECA/GCA changes