Receive atext fromacustomerReceive atext fromacustomerReceivean emailfrom acustomerDevelopeda reportfor acustomerEmailed orhad a phoneconversationwith acustomerHelp inBackflowcompliance tothe CrossConnectionDepartmentResearchedrates/tariffsResearchedURR'sReceive acall from acustomerResearchedpowerqualityInteractedwis SASOfferedrebates andincentives toa customerDevelop emailcampaigns to getinformation andopportunities toincrease efficiencyMeet faceto facewith acustomerAnswereda questionregardingan outageReceive acall from acustomerReceivean emailfrom acustomerInteractwith adifferentdepartmentExplainedrate andECA/GCAchangesAnswereda questionregardingbillingprovide inputon rates andcostadjustmentsInteractwith adifferentdepartmentIdentifiedenergy/watersavingopportunity fora customerAnswer apowerqualityquestionReceive atext fromacustomerReceive atext fromacustomerReceivean emailfrom acustomerDevelopeda reportfor acustomerEmailed orhad a phoneconversationwith acustomerHelp inBackflowcompliance tothe CrossConnectionDepartmentResearchedrates/tariffsResearchedURR'sReceive acall from acustomerResearchedpowerqualityInteractedwis SASOfferedrebates andincentives toa customerDevelop emailcampaigns to getinformation andopportunities toincrease efficiencyMeet faceto facewith acustomerAnswereda questionregardingan outageReceive acall from acustomerReceivean emailfrom acustomerInteractwith adifferentdepartmentExplainedrate andECA/GCAchangesAnswereda questionregardingbillingprovide inputon rates andcostadjustmentsInteractwith adifferentdepartmentIdentifiedenergy/watersavingopportunity fora customerAnswer apowerqualityquestion

CUSTOMER SERVICE WEEK BAM - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
G
3
N
4
O
5
B
6
B
7
G
8
O
9
I
10
N
11
O
12
N
13
B
14
I
15
I
16
G
17
O
18
G
19
B
20
B
21
O
22
N
23
G
24
I
  1. I-Receive a text from a customer
  2. G-Receive a text from a customer
  3. N-Receive an email from a customer
  4. O-Developed a report for a customer
  5. B-Emailed or had a phone conversation with a customer
  6. B-Help in Backflow compliance to the Cross Connection Department
  7. G-Researched rates/tariffs
  8. O-Researched URR's
  9. I-Receive a call from a customer
  10. N-Researched power quality
  11. O-Interacted wis SAS
  12. N-Offered rebates and incentives to a customer
  13. B-Develop email campaigns to get information and opportunities to increase efficiency
  14. I-Meet face to face with a customer
  15. I-Answered a question regarding an outage
  16. G-Receive a call from a customer
  17. O-Receive an email from a customer
  18. G-Interact with a different department
  19. B-Explained rate and ECA/GCA changes
  20. B-Answered a question regarding billing
  21. O-provide input on rates and cost adjustments
  22. N-Interact with a different department
  23. G-Identified energy/water saving opportunity for a customer
  24. I-Answer a power quality question