provide inputon rates andcostadjustmentsEmailed orhad a phoneconversationwith acustomerAnswereda questionregardingbillingReceive atext fromacustomerHelp inBackflowcompliance tothe CrossConnectionDepartmentDevelopeda reportfor acustomerDevelop emailcampaigns to getinformation andopportunities toincrease efficiencyReceive atext fromacustomerExplainedrate andECA/GCAchangesResearchedURR'sAnswereda questionregardingan outageInteractwith adifferentdepartmentReceivean emailfrom acustomerAnswer apowerqualityquestionReceive acall from acustomerResearchedpowerqualityInteractwith adifferentdepartmentIdentifiedenergy/watersavingopportunity fora customerOfferedrebates andincentives toa customerMeet faceto facewith acustomerReceivean emailfrom acustomerResearchedrates/tariffsInteractedwis SASReceive acall from acustomerprovide inputon rates andcostadjustmentsEmailed orhad a phoneconversationwith acustomerAnswereda questionregardingbillingReceive atext fromacustomerHelp inBackflowcompliance tothe CrossConnectionDepartmentDevelopeda reportfor acustomerDevelop emailcampaigns to getinformation andopportunities toincrease efficiencyReceive atext fromacustomerExplainedrate andECA/GCAchangesResearchedURR'sAnswereda questionregardingan outageInteractwith adifferentdepartmentReceivean emailfrom acustomerAnswer apowerqualityquestionReceive acall from acustomerResearchedpowerqualityInteractwith adifferentdepartmentIdentifiedenergy/watersavingopportunity fora customerOfferedrebates andincentives toa customerMeet faceto facewith acustomerReceivean emailfrom acustomerResearchedrates/tariffsInteractedwis SASReceive acall from acustomer

CUSTOMER SERVICE WEEK BAM - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
B
3
B
4
G
5
B
6
O
7
B
8
I
9
B
10
O
11
I
12
N
13
N
14
I
15
G
16
N
17
G
18
G
19
N
20
I
21
O
22
G
23
O
24
I
  1. O-provide input on rates and cost adjustments
  2. B-Emailed or had a phone conversation with a customer
  3. B-Answered a question regarding billing
  4. G-Receive a text from a customer
  5. B-Help in Backflow compliance to the Cross Connection Department
  6. O-Developed a report for a customer
  7. B-Develop email campaigns to get information and opportunities to increase efficiency
  8. I-Receive a text from a customer
  9. B-Explained rate and ECA/GCA changes
  10. O-Researched URR's
  11. I-Answered a question regarding an outage
  12. N-Interact with a different department
  13. N-Receive an email from a customer
  14. I-Answer a power quality question
  15. G-Receive a call from a customer
  16. N-Researched power quality
  17. G-Interact with a different department
  18. G-Identified energy/water saving opportunity for a customer
  19. N-Offered rebates and incentives to a customer
  20. I-Meet face to face with a customer
  21. O-Receive an email from a customer
  22. G-Researched rates/tariffs
  23. O-Interacted wis SAS
  24. I-Receive a call from a customer