Interactedwis SASDevelop emailcampaigns to getinformation andopportunities toincrease efficiencyResearchedrates/tariffsInteractwith adifferentdepartmentReceivean emailfrom acustomerReceive acall from acustomerAnswer apowerqualityquestionHelp inBackflowcompliance tothe CrossConnectionDepartmentprovide inputon rates andcostadjustmentsReceive atext fromacustomerResearchedpowerqualityIdentifiedenergy/watersavingopportunity fora customerMeet faceto facewith acustomerReceive acall from acustomerAnswereda questionregardingbillingInteractwith adifferentdepartmentReceive atext fromacustomerAnswereda questionregardingan outageExplainedrate andECA/GCAchangesDevelopeda reportfor acustomerResearchedURR'sOfferedrebates andincentives toa customerReceivean emailfrom acustomerEmailed orhad a phoneconversationwith acustomerInteractedwis SASDevelop emailcampaigns to getinformation andopportunities toincrease efficiencyResearchedrates/tariffsInteractwith adifferentdepartmentReceivean emailfrom acustomerReceive acall from acustomerAnswer apowerqualityquestionHelp inBackflowcompliance tothe CrossConnectionDepartmentprovide inputon rates andcostadjustmentsReceive atext fromacustomerResearchedpowerqualityIdentifiedenergy/watersavingopportunity fora customerMeet faceto facewith acustomerReceive acall from acustomerAnswereda questionregardingbillingInteractwith adifferentdepartmentReceive atext fromacustomerAnswereda questionregardingan outageExplainedrate andECA/GCAchangesDevelopeda reportfor acustomerResearchedURR'sOfferedrebates andincentives toa customerReceivean emailfrom acustomerEmailed orhad a phoneconversationwith acustomer

CUSTOMER SERVICE WEEK BAM - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
B
3
G
4
G
5
O
6
I
7
I
8
B
9
O
10
I
11
N
12
G
13
I
14
G
15
B
16
N
17
G
18
I
19
B
20
O
21
O
22
N
23
N
24
B
  1. O-Interacted wis SAS
  2. B-Develop email campaigns to get information and opportunities to increase efficiency
  3. G-Researched rates/tariffs
  4. G-Interact with a different department
  5. O-Receive an email from a customer
  6. I-Receive a call from a customer
  7. I-Answer a power quality question
  8. B-Help in Backflow compliance to the Cross Connection Department
  9. O-provide input on rates and cost adjustments
  10. I-Receive a text from a customer
  11. N-Researched power quality
  12. G-Identified energy/water saving opportunity for a customer
  13. I-Meet face to face with a customer
  14. G-Receive a call from a customer
  15. B-Answered a question regarding billing
  16. N-Interact with a different department
  17. G-Receive a text from a customer
  18. I-Answered a question regarding an outage
  19. B-Explained rate and ECA/GCA changes
  20. O-Developed a report for a customer
  21. O-Researched URR's
  22. N-Offered rebates and incentives to a customer
  23. N-Receive an email from a customer
  24. B-Emailed or had a phone conversation with a customer