Receive acall from acustomerResearchedrates/tariffsReceive acall from acustomerResearchedpowerqualityEmailed orhad a phoneconversationwith acustomerIdentifiedenergy/watersavingopportunity fora customerAnswereda questionregardingbillingInteractedwis SASMeet faceto facewith acustomerDevelop emailcampaigns to getinformation andopportunities toincrease efficiencyReceivean emailfrom acustomerprovide inputon rates andcostadjustmentsInteractwith adifferentdepartmentOfferedrebates andincentives toa customerInteractwith adifferentdepartmentResearchedURR'sAnswer apowerqualityquestionReceivean emailfrom acustomerDevelopeda reportfor acustomerAnswereda questionregardingan outageReceive atext fromacustomerReceive atext fromacustomerHelp inBackflowcompliance tothe CrossConnectionDepartmentExplainedrate andECA/GCAchangesReceive acall from acustomerResearchedrates/tariffsReceive acall from acustomerResearchedpowerqualityEmailed orhad a phoneconversationwith acustomerIdentifiedenergy/watersavingopportunity fora customerAnswereda questionregardingbillingInteractedwis SASMeet faceto facewith acustomerDevelop emailcampaigns to getinformation andopportunities toincrease efficiencyReceivean emailfrom acustomerprovide inputon rates andcostadjustmentsInteractwith adifferentdepartmentOfferedrebates andincentives toa customerInteractwith adifferentdepartmentResearchedURR'sAnswer apowerqualityquestionReceivean emailfrom acustomerDevelopeda reportfor acustomerAnswereda questionregardingan outageReceive atext fromacustomerReceive atext fromacustomerHelp inBackflowcompliance tothe CrossConnectionDepartmentExplainedrate andECA/GCAchanges

CUSTOMER SERVICE WEEK BAM - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
G
3
G
4
N
5
B
6
G
7
B
8
O
9
I
10
B
11
O
12
O
13
N
14
N
15
G
16
O
17
I
18
N
19
O
20
I
21
I
22
G
23
B
24
B
  1. I-Receive a call from a customer
  2. G-Researched rates/tariffs
  3. G-Receive a call from a customer
  4. N-Researched power quality
  5. B-Emailed or had a phone conversation with a customer
  6. G-Identified energy/water saving opportunity for a customer
  7. B-Answered a question regarding billing
  8. O-Interacted wis SAS
  9. I-Meet face to face with a customer
  10. B-Develop email campaigns to get information and opportunities to increase efficiency
  11. O-Receive an email from a customer
  12. O-provide input on rates and cost adjustments
  13. N-Interact with a different department
  14. N-Offered rebates and incentives to a customer
  15. G-Interact with a different department
  16. O-Researched URR's
  17. I-Answer a power quality question
  18. N-Receive an email from a customer
  19. O-Developed a report for a customer
  20. I-Answered a question regarding an outage
  21. I-Receive a text from a customer
  22. G-Receive a text from a customer
  23. B-Help in Backflow compliance to the Cross Connection Department
  24. B-Explained rate and ECA/GCA changes