Gavecaller yournameTransferreda call toClinicalCOBUpdateSent a claimforreprocessingClaimsstatuscallGavethewebsiteReferredcaller toCAOCaller'snamestarts withLetter "M"Transferreda callUsedeCISReferralCallMadea callUPMCTransferredCallDrankCoffeeComplaintorGrievanceCallCallerputs youon holdAuthcorrectionneededcallSaid "Thankyou forCallingBeacon"PendaninquiryMisdirectedcallSCArequestVerifyEligibilityUsedOneNoteMemberDemographicUpdateGavecaller yournameTransferreda call toClinicalCOBUpdateSent a claimforreprocessingClaimsstatuscallGavethewebsiteReferredcaller toCAOCaller'snamestarts withLetter "M"Transferreda callUsedeCISReferralCallMadea callUPMCTransferredCallDrankCoffeeComplaintorGrievanceCallCallerputs youon holdAuthcorrectionneededcallSaid "Thankyou forCallingBeacon"PendaninquiryMisdirectedcallSCArequestVerifyEligibilityUsedOneNoteMemberDemographicUpdate

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Gave caller your name
  2. Transferred a call to Clinical
  3. COB Update
  4. Sent a claim for reprocessing
  5. Claims status call
  6. Gave the website
  7. Referred caller to CAO
  8. Caller's name starts with Letter "M"
  9. Transferred a call
  10. Used eCIS
  11. Referral Call
  12. Made a call
  13. UPMC Transferred Call
  14. Drank Coffee
  15. Complaint or Grievance Call
  16. Caller puts you on hold
  17. Auth correction needed call
  18. Said "Thank you for Calling Beacon"
  19. Pend an inquiry
  20. Misdirected call
  21. SCA request
  22. Verify Eligibility
  23. Used OneNote
  24. Member Demographic Update