Gavecaller yournamePendaninquiryCallerputs youon holdTransferreda call toClinicalUsedOneNoteAuthcorrectionneededcallUsedeCISComplaintorGrievanceCallSCArequestSaid "Thankyou forCallingBeacon"Sent a claimforreprocessingMadea callUPMCTransferredCallCOBUpdateVerifyEligibilityMemberDemographicUpdateMisdirectedcallReferralCallTransferreda callReferredcaller toCAOCaller'snamestarts withLetter "M"GavethewebsiteClaimsstatuscallDrankCoffeeGavecaller yournamePendaninquiryCallerputs youon holdTransferreda call toClinicalUsedOneNoteAuthcorrectionneededcallUsedeCISComplaintorGrievanceCallSCArequestSaid "Thankyou forCallingBeacon"Sent a claimforreprocessingMadea callUPMCTransferredCallCOBUpdateVerifyEligibilityMemberDemographicUpdateMisdirectedcallReferralCallTransferreda callReferredcaller toCAOCaller'snamestarts withLetter "M"GavethewebsiteClaimsstatuscallDrankCoffee

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Gave caller your name
  2. Pend an inquiry
  3. Caller puts you on hold
  4. Transferred a call to Clinical
  5. Used OneNote
  6. Auth correction needed call
  7. Used eCIS
  8. Complaint or Grievance Call
  9. SCA request
  10. Said "Thank you for Calling Beacon"
  11. Sent a claim for reprocessing
  12. Made a call
  13. UPMC Transferred Call
  14. COB Update
  15. Verify Eligibility
  16. Member Demographic Update
  17. Misdirected call
  18. Referral Call
  19. Transferred a call
  20. Referred caller to CAO
  21. Caller's name starts with Letter "M"
  22. Gave the website
  23. Claims status call
  24. Drank Coffee