GavethewebsiteVerifyEligibilitySCArequestTransferreda call toClinicalUsedOneNoteCallerputs youon holdCaller'snamestarts withLetter "M"Said "Thankyou forCallingBeacon"MisdirectedcallAuthcorrectionneededcallUsedeCISCOBUpdateMadea callSent a claimforreprocessingUPMCTransferredCallMemberDemographicUpdateClaimsstatuscallPendaninquiryReferralCallComplaintorGrievanceCallReferredcaller toCAOTransferreda callDrankCoffeeGavecaller yournameGavethewebsiteVerifyEligibilitySCArequestTransferreda call toClinicalUsedOneNoteCallerputs youon holdCaller'snamestarts withLetter "M"Said "Thankyou forCallingBeacon"MisdirectedcallAuthcorrectionneededcallUsedeCISCOBUpdateMadea callSent a claimforreprocessingUPMCTransferredCallMemberDemographicUpdateClaimsstatuscallPendaninquiryReferralCallComplaintorGrievanceCallReferredcaller toCAOTransferreda callDrankCoffeeGavecaller yourname

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Gave the website
  2. Verify Eligibility
  3. SCA request
  4. Transferred a call to Clinical
  5. Used OneNote
  6. Caller puts you on hold
  7. Caller's name starts with Letter "M"
  8. Said "Thank you for Calling Beacon"
  9. Misdirected call
  10. Auth correction needed call
  11. Used eCIS
  12. COB Update
  13. Made a call
  14. Sent a claim for reprocessing
  15. UPMC Transferred Call
  16. Member Demographic Update
  17. Claims status call
  18. Pend an inquiry
  19. Referral Call
  20. Complaint or Grievance Call
  21. Referred caller to CAO
  22. Transferred a call
  23. Drank Coffee
  24. Gave caller your name