Caller'snamestarts withLetter "M"Transferreda call toClinicalCallerputs youon holdCOBUpdateUsedeCISMisdirectedcallPendaninquiryUPMCTransferredCallSaid "Thankyou forCallingBeacon"MemberDemographicUpdateReferredcaller toCAOClaimsstatuscallDrankCoffeeVerifyEligibilitySent a claimforreprocessingSCArequestAuthcorrectionneededcallMadea callReferralCallComplaintorGrievanceCallGavethewebsiteGavecaller yournameUsedOneNoteTransferreda callCaller'snamestarts withLetter "M"Transferreda call toClinicalCallerputs youon holdCOBUpdateUsedeCISMisdirectedcallPendaninquiryUPMCTransferredCallSaid "Thankyou forCallingBeacon"MemberDemographicUpdateReferredcaller toCAOClaimsstatuscallDrankCoffeeVerifyEligibilitySent a claimforreprocessingSCArequestAuthcorrectionneededcallMadea callReferralCallComplaintorGrievanceCallGavethewebsiteGavecaller yournameUsedOneNoteTransferreda call

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caller's name starts with Letter "M"
  2. Transferred a call to Clinical
  3. Caller puts you on hold
  4. COB Update
  5. Used eCIS
  6. Misdirected call
  7. Pend an inquiry
  8. UPMC Transferred Call
  9. Said "Thank you for Calling Beacon"
  10. Member Demographic Update
  11. Referred caller to CAO
  12. Claims status call
  13. Drank Coffee
  14. Verify Eligibility
  15. Sent a claim for reprocessing
  16. SCA request
  17. Auth correction needed call
  18. Made a call
  19. Referral Call
  20. Complaint or Grievance Call
  21. Gave the website
  22. Gave caller your name
  23. Used OneNote
  24. Transferred a call