DrankCoffeeCallerputs youon holdPendaninquirySent a claimforreprocessingCaller'snamestarts withLetter "M"MisdirectedcallSCArequestComplaintorGrievanceCallVerifyEligibilityCOBUpdateUsedOneNoteUPMCTransferredCallReferredcaller toCAOMadea callClaimsstatuscallTransferreda call toClinicalGavecaller yournameUsedeCISAuthcorrectionneededcallReferralCallSaid "Thankyou forCallingBeacon"MemberDemographicUpdateTransferreda callGavethewebsiteDrankCoffeeCallerputs youon holdPendaninquirySent a claimforreprocessingCaller'snamestarts withLetter "M"MisdirectedcallSCArequestComplaintorGrievanceCallVerifyEligibilityCOBUpdateUsedOneNoteUPMCTransferredCallReferredcaller toCAOMadea callClaimsstatuscallTransferreda call toClinicalGavecaller yournameUsedeCISAuthcorrectionneededcallReferralCallSaid "Thankyou forCallingBeacon"MemberDemographicUpdateTransferreda callGavethewebsite

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Drank Coffee
  2. Caller puts you on hold
  3. Pend an inquiry
  4. Sent a claim for reprocessing
  5. Caller's name starts with Letter "M"
  6. Misdirected call
  7. SCA request
  8. Complaint or Grievance Call
  9. Verify Eligibility
  10. COB Update
  11. Used OneNote
  12. UPMC Transferred Call
  13. Referred caller to CAO
  14. Made a call
  15. Claims status call
  16. Transferred a call to Clinical
  17. Gave caller your name
  18. Used eCIS
  19. Auth correction needed call
  20. Referral Call
  21. Said "Thank you for Calling Beacon"
  22. Member Demographic Update
  23. Transferred a call
  24. Gave the website