MisdirectedcallVerifyEligibilityTransferreda call toClinicalClaimsstatuscallCaller'snamestarts withLetter "M"PendaninquiryMadea callReferralCallAuthcorrectionneededcallCallerputs youon holdGavethewebsiteMemberDemographicUpdateUsedeCISTransferreda callSent a claimforreprocessingGavecaller yournameSCArequestUsedOneNoteUPMCTransferredCallComplaintorGrievanceCallSaid "Thankyou forCallingBeacon"COBUpdateDrankCoffeeReferredcaller toCAOMisdirectedcallVerifyEligibilityTransferreda call toClinicalClaimsstatuscallCaller'snamestarts withLetter "M"PendaninquiryMadea callReferralCallAuthcorrectionneededcallCallerputs youon holdGavethewebsiteMemberDemographicUpdateUsedeCISTransferreda callSent a claimforreprocessingGavecaller yournameSCArequestUsedOneNoteUPMCTransferredCallComplaintorGrievanceCallSaid "Thankyou forCallingBeacon"COBUpdateDrankCoffeeReferredcaller toCAO

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Misdirected call
  2. Verify Eligibility
  3. Transferred a call to Clinical
  4. Claims status call
  5. Caller's name starts with Letter "M"
  6. Pend an inquiry
  7. Made a call
  8. Referral Call
  9. Auth correction needed call
  10. Caller puts you on hold
  11. Gave the website
  12. Member Demographic Update
  13. Used eCIS
  14. Transferred a call
  15. Sent a claim for reprocessing
  16. Gave caller your name
  17. SCA request
  18. Used OneNote
  19. UPMC Transferred Call
  20. Complaint or Grievance Call
  21. Said "Thank you for Calling Beacon"
  22. COB Update
  23. Drank Coffee
  24. Referred caller to CAO