Caller'snamestarts withLetter "M"ReferralCallUsedOneNoteClaimsstatuscallSCArequestMadea callSaid "Thankyou forCallingBeacon"COBUpdateAuthcorrectionneededcallReferredcaller toCAOUPMCTransferredCallGavethewebsiteTransferreda callUsedeCISCallerputs youon holdComplaintorGrievanceCallVerifyEligibilityDrankCoffeeTransferreda call toClinicalPendaninquiryMisdirectedcallMemberDemographicUpdateSent a claimforreprocessingGavecaller yournameCaller'snamestarts withLetter "M"ReferralCallUsedOneNoteClaimsstatuscallSCArequestMadea callSaid "Thankyou forCallingBeacon"COBUpdateAuthcorrectionneededcallReferredcaller toCAOUPMCTransferredCallGavethewebsiteTransferreda callUsedeCISCallerputs youon holdComplaintorGrievanceCallVerifyEligibilityDrankCoffeeTransferreda call toClinicalPendaninquiryMisdirectedcallMemberDemographicUpdateSent a claimforreprocessingGavecaller yourname

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caller's name starts with Letter "M"
  2. Referral Call
  3. Used OneNote
  4. Claims status call
  5. SCA request
  6. Made a call
  7. Said "Thank you for Calling Beacon"
  8. COB Update
  9. Auth correction needed call
  10. Referred caller to CAO
  11. UPMC Transferred Call
  12. Gave the website
  13. Transferred a call
  14. Used eCIS
  15. Caller puts you on hold
  16. Complaint or Grievance Call
  17. Verify Eligibility
  18. Drank Coffee
  19. Transferred a call to Clinical
  20. Pend an inquiry
  21. Misdirected call
  22. Member Demographic Update
  23. Sent a claim for reprocessing
  24. Gave caller your name