AuthcorrectionneededcallUsedeCISReferralCallMadea callUPMCTransferredCallUsedOneNoteClaimsstatuscallVerifyEligibilityTransferreda callDrankCoffeeSent a claimforreprocessingMisdirectedcallCOBUpdateSCArequestTransferreda call toClinicalMemberDemographicUpdateComplaintorGrievanceCallGavecaller yournameCaller'snamestarts withLetter "M"PendaninquiryGavethewebsiteReferredcaller toCAOCallerputs youon holdSaid "Thankyou forCallingBeacon"AuthcorrectionneededcallUsedeCISReferralCallMadea callUPMCTransferredCallUsedOneNoteClaimsstatuscallVerifyEligibilityTransferreda callDrankCoffeeSent a claimforreprocessingMisdirectedcallCOBUpdateSCArequestTransferreda call toClinicalMemberDemographicUpdateComplaintorGrievanceCallGavecaller yournameCaller'snamestarts withLetter "M"PendaninquiryGavethewebsiteReferredcaller toCAOCallerputs youon holdSaid "Thankyou forCallingBeacon"

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Auth correction needed call
  2. Used eCIS
  3. Referral Call
  4. Made a call
  5. UPMC Transferred Call
  6. Used OneNote
  7. Claims status call
  8. Verify Eligibility
  9. Transferred a call
  10. Drank Coffee
  11. Sent a claim for reprocessing
  12. Misdirected call
  13. COB Update
  14. SCA request
  15. Transferred a call to Clinical
  16. Member Demographic Update
  17. Complaint or Grievance Call
  18. Gave caller your name
  19. Caller's name starts with Letter "M"
  20. Pend an inquiry
  21. Gave the website
  22. Referred caller to CAO
  23. Caller puts you on hold
  24. Said "Thank you for Calling Beacon"