ReferralCallSCArequestSaid "Thankyou forCallingBeacon"DrankCoffeeUPMCTransferredCallMadea callVerifyEligibilityCallerputs youon holdSent a claimforreprocessingReferredcaller toCAOComplaintorGrievanceCallGavecaller yournameMemberDemographicUpdateMisdirectedcallCOBUpdateUsedOneNoteClaimsstatuscallUsedeCISAuthcorrectionneededcallTransferreda callPendaninquiryTransferreda call toClinicalGavethewebsiteCaller'snamestarts withLetter "M"ReferralCallSCArequestSaid "Thankyou forCallingBeacon"DrankCoffeeUPMCTransferredCallMadea callVerifyEligibilityCallerputs youon holdSent a claimforreprocessingReferredcaller toCAOComplaintorGrievanceCallGavecaller yournameMemberDemographicUpdateMisdirectedcallCOBUpdateUsedOneNoteClaimsstatuscallUsedeCISAuthcorrectionneededcallTransferreda callPendaninquiryTransferreda call toClinicalGavethewebsiteCaller'snamestarts withLetter "M"

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Referral Call
  2. SCA request
  3. Said "Thank you for Calling Beacon"
  4. Drank Coffee
  5. UPMC Transferred Call
  6. Made a call
  7. Verify Eligibility
  8. Caller puts you on hold
  9. Sent a claim for reprocessing
  10. Referred caller to CAO
  11. Complaint or Grievance Call
  12. Gave caller your name
  13. Member Demographic Update
  14. Misdirected call
  15. COB Update
  16. Used OneNote
  17. Claims status call
  18. Used eCIS
  19. Auth correction needed call
  20. Transferred a call
  21. Pend an inquiry
  22. Transferred a call to Clinical
  23. Gave the website
  24. Caller's name starts with Letter "M"