PendaninquiryReferredcaller toCAOClaimsstatuscallMadea callSent a claimforreprocessingSCArequestUsedOneNoteTransferreda call toClinicalReferralCallGavecaller yournameUsedeCISTransferreda callDrankCoffeeComplaintorGrievanceCallSaid "Thankyou forCallingBeacon"COBUpdateCaller'snamestarts withLetter "M"MemberDemographicUpdateVerifyEligibilityMisdirectedcallCallerputs youon holdAuthcorrectionneededcallGavethewebsiteUPMCTransferredCallPendaninquiryReferredcaller toCAOClaimsstatuscallMadea callSent a claimforreprocessingSCArequestUsedOneNoteTransferreda call toClinicalReferralCallGavecaller yournameUsedeCISTransferreda callDrankCoffeeComplaintorGrievanceCallSaid "Thankyou forCallingBeacon"COBUpdateCaller'snamestarts withLetter "M"MemberDemographicUpdateVerifyEligibilityMisdirectedcallCallerputs youon holdAuthcorrectionneededcallGavethewebsiteUPMCTransferredCall

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Pend an inquiry
  2. Referred caller to CAO
  3. Claims status call
  4. Made a call
  5. Sent a claim for reprocessing
  6. SCA request
  7. Used OneNote
  8. Transferred a call to Clinical
  9. Referral Call
  10. Gave caller your name
  11. Used eCIS
  12. Transferred a call
  13. Drank Coffee
  14. Complaint or Grievance Call
  15. Said "Thank you for Calling Beacon"
  16. COB Update
  17. Caller's name starts with Letter "M"
  18. Member Demographic Update
  19. Verify Eligibility
  20. Misdirected call
  21. Caller puts you on hold
  22. Auth correction needed call
  23. Gave the website
  24. UPMC Transferred Call