Transferreda callMemberDemographicUpdateSent a claimforreprocessingUsedOneNotePendaninquiryClaimsstatuscallMadea callCaller'snamestarts withLetter "M"Referredcaller toCAOUsedeCISSaid "Thankyou forCallingBeacon"Callerputs youon holdCOBUpdateGavethewebsiteGavecaller yournameAuthcorrectionneededcallUPMCTransferredCallReferralCallComplaintorGrievanceCallTransferreda call toClinicalSCArequestVerifyEligibilityMisdirectedcallDrankCoffeeTransferreda callMemberDemographicUpdateSent a claimforreprocessingUsedOneNotePendaninquiryClaimsstatuscallMadea callCaller'snamestarts withLetter "M"Referredcaller toCAOUsedeCISSaid "Thankyou forCallingBeacon"Callerputs youon holdCOBUpdateGavethewebsiteGavecaller yournameAuthcorrectionneededcallUPMCTransferredCallReferralCallComplaintorGrievanceCallTransferreda call toClinicalSCArequestVerifyEligibilityMisdirectedcallDrankCoffee

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transferred a call
  2. Member Demographic Update
  3. Sent a claim for reprocessing
  4. Used OneNote
  5. Pend an inquiry
  6. Claims status call
  7. Made a call
  8. Caller's name starts with Letter "M"
  9. Referred caller to CAO
  10. Used eCIS
  11. Said "Thank you for Calling Beacon"
  12. Caller puts you on hold
  13. COB Update
  14. Gave the website
  15. Gave caller your name
  16. Auth correction needed call
  17. UPMC Transferred Call
  18. Referral Call
  19. Complaint or Grievance Call
  20. Transferred a call to Clinical
  21. SCA request
  22. Verify Eligibility
  23. Misdirected call
  24. Drank Coffee