Caller'snamestarts withLetter "M"Sent a claimforreprocessingCOBUpdateTransferreda callGavethewebsiteMemberDemographicUpdateCallerputs youon holdSCArequestMadea callSaid "Thankyou forCallingBeacon"ClaimsstatuscallReferralCallAuthcorrectionneededcallTransferreda call toClinicalMisdirectedcallGavecaller yournameDrankCoffeeReferredcaller toCAOUPMCTransferredCallUsedeCISVerifyEligibilityUsedOneNoteComplaintorGrievanceCallPendaninquiryCaller'snamestarts withLetter "M"Sent a claimforreprocessingCOBUpdateTransferreda callGavethewebsiteMemberDemographicUpdateCallerputs youon holdSCArequestMadea callSaid "Thankyou forCallingBeacon"ClaimsstatuscallReferralCallAuthcorrectionneededcallTransferreda call toClinicalMisdirectedcallGavecaller yournameDrankCoffeeReferredcaller toCAOUPMCTransferredCallUsedeCISVerifyEligibilityUsedOneNoteComplaintorGrievanceCallPendaninquiry

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caller's name starts with Letter "M"
  2. Sent a claim for reprocessing
  3. COB Update
  4. Transferred a call
  5. Gave the website
  6. Member Demographic Update
  7. Caller puts you on hold
  8. SCA request
  9. Made a call
  10. Said "Thank you for Calling Beacon"
  11. Claims status call
  12. Referral Call
  13. Auth correction needed call
  14. Transferred a call to Clinical
  15. Misdirected call
  16. Gave caller your name
  17. Drank Coffee
  18. Referred caller to CAO
  19. UPMC Transferred Call
  20. Used eCIS
  21. Verify Eligibility
  22. Used OneNote
  23. Complaint or Grievance Call
  24. Pend an inquiry