Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Made a call
2. Auth correction needed call
3. COB Update
4. Pend an inquiry
5. Referred caller to CAO
6. Caller's name starts with Letter "M"
7. Gave the website
8. Sent a claim for reprocessing
9. Used OneNote
10. UPMC Transferred Call
11. Complaint or Grievance Call
12. Referral Call
13. Transferred a call to Clinical
14. Transferred a call
15. SCA request
16. Claims status call
17. Caller puts you on hold
18. Used eCIS
19. Gave caller your name
20. Said "Thank you for Calling Beacon"
21. Misdirected call
22. Member Demographic Update
23. Verify Eligibility
24. Drank Coffee