COBUpdateSaid "Thankyou forCallingBeacon"Gavecaller yournameTransferreda callDrankCoffeeSent a claimforreprocessingVerifyEligibilityReferralCallUPMCTransferredCallReferredcaller toCAOCallerputs youon holdTransferreda call toClinicalMisdirectedcallUsedOneNoteUsedeCISGavethewebsiteMadea callSCArequestPendaninquiryCaller'snamestarts withLetter "M"MemberDemographicUpdateComplaintorGrievanceCallClaimsstatuscallAuthcorrectionneededcallCOBUpdateSaid "Thankyou forCallingBeacon"Gavecaller yournameTransferreda callDrankCoffeeSent a claimforreprocessingVerifyEligibilityReferralCallUPMCTransferredCallReferredcaller toCAOCallerputs youon holdTransferreda call toClinicalMisdirectedcallUsedOneNoteUsedeCISGavethewebsiteMadea callSCArequestPendaninquiryCaller'snamestarts withLetter "M"MemberDemographicUpdateComplaintorGrievanceCallClaimsstatuscallAuthcorrectionneededcall

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. COB Update
  2. Said "Thank you for Calling Beacon"
  3. Gave caller your name
  4. Transferred a call
  5. Drank Coffee
  6. Sent a claim for reprocessing
  7. Verify Eligibility
  8. Referral Call
  9. UPMC Transferred Call
  10. Referred caller to CAO
  11. Caller puts you on hold
  12. Transferred a call to Clinical
  13. Misdirected call
  14. Used OneNote
  15. Used eCIS
  16. Gave the website
  17. Made a call
  18. SCA request
  19. Pend an inquiry
  20. Caller's name starts with Letter "M"
  21. Member Demographic Update
  22. Complaint or Grievance Call
  23. Claims status call
  24. Auth correction needed call