Transferreda callSaid "Thankyou forCallingBeacon"Transferreda call toClinicalSCArequestCaller'snamestarts withLetter "M"MemberDemographicUpdatePendaninquiryReferralCallReferredcaller toCAOComplaintorGrievanceCallUsedeCISUPMCTransferredCallCallerputs youon holdMisdirectedcallClaimsstatuscallSent a claimforreprocessingCOBUpdateDrankCoffeeAuthcorrectionneededcallVerifyEligibilityUsedOneNoteGavecaller yournameMadea callGavethewebsiteTransferreda callSaid "Thankyou forCallingBeacon"Transferreda call toClinicalSCArequestCaller'snamestarts withLetter "M"MemberDemographicUpdatePendaninquiryReferralCallReferredcaller toCAOComplaintorGrievanceCallUsedeCISUPMCTransferredCallCallerputs youon holdMisdirectedcallClaimsstatuscallSent a claimforreprocessingCOBUpdateDrankCoffeeAuthcorrectionneededcallVerifyEligibilityUsedOneNoteGavecaller yournameMadea callGavethewebsite

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transferred a call
  2. Said "Thank you for Calling Beacon"
  3. Transferred a call to Clinical
  4. SCA request
  5. Caller's name starts with Letter "M"
  6. Member Demographic Update
  7. Pend an inquiry
  8. Referral Call
  9. Referred caller to CAO
  10. Complaint or Grievance Call
  11. Used eCIS
  12. UPMC Transferred Call
  13. Caller puts you on hold
  14. Misdirected call
  15. Claims status call
  16. Sent a claim for reprocessing
  17. COB Update
  18. Drank Coffee
  19. Auth correction needed call
  20. Verify Eligibility
  21. Used OneNote
  22. Gave caller your name
  23. Made a call
  24. Gave the website