ReferralCallGavethewebsiteGavecaller yournameAuthcorrectionneededcallUPMCTransferredCallCallerputs youon holdUsedOneNotePendaninquiryMadea callSCArequestMisdirectedcallMemberDemographicUpdateReferredcaller toCAOComplaintorGrievanceCallTransferreda callTransferreda call toClinicalCOBUpdateDrankCoffeeCaller'snamestarts withLetter "M"ClaimsstatuscallUsedeCISSent a claimforreprocessingVerifyEligibilitySaid "Thankyou forCallingBeacon"ReferralCallGavethewebsiteGavecaller yournameAuthcorrectionneededcallUPMCTransferredCallCallerputs youon holdUsedOneNotePendaninquiryMadea callSCArequestMisdirectedcallMemberDemographicUpdateReferredcaller toCAOComplaintorGrievanceCallTransferreda callTransferreda call toClinicalCOBUpdateDrankCoffeeCaller'snamestarts withLetter "M"ClaimsstatuscallUsedeCISSent a claimforreprocessingVerifyEligibilitySaid "Thankyou forCallingBeacon"

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Referral Call
  2. Gave the website
  3. Gave caller your name
  4. Auth correction needed call
  5. UPMC Transferred Call
  6. Caller puts you on hold
  7. Used OneNote
  8. Pend an inquiry
  9. Made a call
  10. SCA request
  11. Misdirected call
  12. Member Demographic Update
  13. Referred caller to CAO
  14. Complaint or Grievance Call
  15. Transferred a call
  16. Transferred a call to Clinical
  17. COB Update
  18. Drank Coffee
  19. Caller's name starts with Letter "M"
  20. Claims status call
  21. Used eCIS
  22. Sent a claim for reprocessing
  23. Verify Eligibility
  24. Said "Thank you for Calling Beacon"