Complaint or Grievance Call Drank Coffee Caller puts you on hold Referral Call Claims status call SCA request Referred caller to CAO Gave the website Verify Eligibility Transferred a call Caller's name starts with Letter "M" Transferred a call to Clinical Misdirected call Auth correction needed call Made a call Member Demographic Update Pend an inquiry Said "Thank you for Calling Beacon" UPMC Transferred Call Sent a claim for reprocessing Used OneNote COB Update Used eCIS Gave caller your name Complaint or Grievance Call Drank Coffee Caller puts you on hold Referral Call Claims status call SCA request Referred caller to CAO Gave the website Verify Eligibility Transferred a call Caller's name starts with Letter "M" Transferred a call to Clinical Misdirected call Auth correction needed call Made a call Member Demographic Update Pend an inquiry Said "Thank you for Calling Beacon" UPMC Transferred Call Sent a claim for reprocessing Used OneNote COB Update Used eCIS Gave caller your name
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Complaint or Grievance Call
Drank Coffee
Caller puts you on hold
Referral Call
Claims status call
SCA request
Referred caller to CAO
Gave the website
Verify Eligibility
Transferred a call
Caller's name starts with Letter "M"
Transferred a call to Clinical
Misdirected call
Auth correction needed call
Made a call
Member Demographic Update
Pend an inquiry
Said "Thank you for Calling Beacon"
UPMC Transferred Call
Sent a claim for reprocessing
Used OneNote
COB Update
Used eCIS
Gave caller your name