ComplaintorGrievanceCallDrankCoffeeCallerputs youon holdReferralCallClaimsstatuscallSCArequestReferredcaller toCAOGavethewebsiteVerifyEligibilityTransferreda callCaller'snamestarts withLetter "M"Transferreda call toClinicalMisdirectedcallAuthcorrectionneededcallMadea callMemberDemographicUpdatePendaninquirySaid "Thankyou forCallingBeacon"UPMCTransferredCallSent a claimforreprocessingUsedOneNoteCOBUpdateUsedeCISGavecaller yournameComplaintorGrievanceCallDrankCoffeeCallerputs youon holdReferralCallClaimsstatuscallSCArequestReferredcaller toCAOGavethewebsiteVerifyEligibilityTransferreda callCaller'snamestarts withLetter "M"Transferreda call toClinicalMisdirectedcallAuthcorrectionneededcallMadea callMemberDemographicUpdatePendaninquirySaid "Thankyou forCallingBeacon"UPMCTransferredCallSent a claimforreprocessingUsedOneNoteCOBUpdateUsedeCISGavecaller yourname

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Complaint or Grievance Call
  2. Drank Coffee
  3. Caller puts you on hold
  4. Referral Call
  5. Claims status call
  6. SCA request
  7. Referred caller to CAO
  8. Gave the website
  9. Verify Eligibility
  10. Transferred a call
  11. Caller's name starts with Letter "M"
  12. Transferred a call to Clinical
  13. Misdirected call
  14. Auth correction needed call
  15. Made a call
  16. Member Demographic Update
  17. Pend an inquiry
  18. Said "Thank you for Calling Beacon"
  19. UPMC Transferred Call
  20. Sent a claim for reprocessing
  21. Used OneNote
  22. COB Update
  23. Used eCIS
  24. Gave caller your name