Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Transferred a call to Clinical
2. Referred caller to CAO
3. Made a call
4. Pend an inquiry
5. Used eCIS
6. Caller's name starts with Letter "M"
7. COB Update
8. Auth correction needed call
9. Gave caller your name
10. Referral Call
11. Sent a claim for reprocessing
12. Caller puts you on hold
13. Misdirected call
14. Transferred a call
15. SCA request
16. Member Demographic Update
17. Gave the website
18. Claims status call
19. Verify Eligibility
20. Complaint or Grievance Call
21. Used OneNote
22. Said "Thank you for Calling Beacon"
23. UPMC Transferred Call
24. Drank Coffee