Said "Thankyou forCallingBeacon"UsedOneNoteDrankCoffeeMisdirectedcallReferralCallCOBUpdateTransferreda call toClinicalSent a claimforreprocessingVerifyEligibilityMadea callCaller'snamestarts withLetter "M"GavethewebsiteGavecaller yournameReferredcaller toCAOClaimsstatuscallPendaninquiryCallerputs youon holdMemberDemographicUpdateComplaintorGrievanceCallSCArequestUPMCTransferredCallAuthcorrectionneededcallUsedeCISTransferreda callSaid "Thankyou forCallingBeacon"UsedOneNoteDrankCoffeeMisdirectedcallReferralCallCOBUpdateTransferreda call toClinicalSent a claimforreprocessingVerifyEligibilityMadea callCaller'snamestarts withLetter "M"GavethewebsiteGavecaller yournameReferredcaller toCAOClaimsstatuscallPendaninquiryCallerputs youon holdMemberDemographicUpdateComplaintorGrievanceCallSCArequestUPMCTransferredCallAuthcorrectionneededcallUsedeCISTransferreda call

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Said "Thank you for Calling Beacon"
  2. Used OneNote
  3. Drank Coffee
  4. Misdirected call
  5. Referral Call
  6. COB Update
  7. Transferred a call to Clinical
  8. Sent a claim for reprocessing
  9. Verify Eligibility
  10. Made a call
  11. Caller's name starts with Letter "M"
  12. Gave the website
  13. Gave caller your name
  14. Referred caller to CAO
  15. Claims status call
  16. Pend an inquiry
  17. Caller puts you on hold
  18. Member Demographic Update
  19. Complaint or Grievance Call
  20. SCA request
  21. UPMC Transferred Call
  22. Auth correction needed call
  23. Used eCIS
  24. Transferred a call