ComplaintorGrievanceCallSent a claimforreprocessingSaid "Thankyou forCallingBeacon"AuthcorrectionneededcallReferralCallCaller'snamestarts withLetter "M"MemberDemographicUpdateMadea callVerifyEligibilityCOBUpdateGavecaller yournameGavethewebsiteCallerputs youon holdTransferreda callUsedeCISMisdirectedcallReferredcaller toCAOUsedOneNoteTransferreda call toClinicalUPMCTransferredCallDrankCoffeeSCArequestClaimsstatuscallPendaninquiryComplaintorGrievanceCallSent a claimforreprocessingSaid "Thankyou forCallingBeacon"AuthcorrectionneededcallReferralCallCaller'snamestarts withLetter "M"MemberDemographicUpdateMadea callVerifyEligibilityCOBUpdateGavecaller yournameGavethewebsiteCallerputs youon holdTransferreda callUsedeCISMisdirectedcallReferredcaller toCAOUsedOneNoteTransferreda call toClinicalUPMCTransferredCallDrankCoffeeSCArequestClaimsstatuscallPendaninquiry

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Complaint or Grievance Call
  2. Sent a claim for reprocessing
  3. Said "Thank you for Calling Beacon"
  4. Auth correction needed call
  5. Referral Call
  6. Caller's name starts with Letter "M"
  7. Member Demographic Update
  8. Made a call
  9. Verify Eligibility
  10. COB Update
  11. Gave caller your name
  12. Gave the website
  13. Caller puts you on hold
  14. Transferred a call
  15. Used eCIS
  16. Misdirected call
  17. Referred caller to CAO
  18. Used OneNote
  19. Transferred a call to Clinical
  20. UPMC Transferred Call
  21. Drank Coffee
  22. SCA request
  23. Claims status call
  24. Pend an inquiry