RACFPasswordResetContractorneedsVPNaccessNon-ITrelatedcallCaller saidnevermind,issueclearedADPasswordResetPOLPasswordResetSoluminaPasswordResetNeedsBitlockerKeyNotesPasswordResetAdded JDESupplementalgroupJDEPasswordResetFCGPGMRaccountneedsresetRebootingresolvedthe issueADPasswordunlockPSOPGMRaccountneedsresetCannotaccessConcurAddedJDEReminRACFPasswordResumedPrinterisDrainedCMSPasswordReset/EnabledVIPTicketMFAauthenticationmethodchangePrinterneedsreroutedContractorneeds tobeextendedCannotaccessTops(z)CannotaccessUKGCannotaccessPHConnectMapped aNetworkDriveNeedsPowerbrokerPasscodeMapped aNetworkPrinterRACFPasswordResetContractorneedsVPNaccessNon-ITrelatedcallCaller saidnevermind,issueclearedADPasswordResetPOLPasswordResetSoluminaPasswordResetNeedsBitlockerKeyNotesPasswordResetAdded JDESupplementalgroupJDEPasswordResetFCGPGMRaccountneedsresetRebootingresolvedthe issueADPasswordunlockPSOPGMRaccountneedsresetCannotaccessConcurAddedJDEReminRACFPasswordResumedPrinterisDrainedCMSPasswordReset/EnabledVIPTicketMFAauthenticationmethodchangePrinterneedsreroutedContractorneeds tobeextendedCannotaccessTops(z)CannotaccessUKGCannotaccessPHConnectMapped aNetworkDriveNeedsPowerbrokerPasscodeMapped aNetworkPrinter

Customer Service Week BINGO DAY - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. RACF Password Reset
  2. Contractor needs VPN access
  3. Non-IT related call
  4. Caller said nevermind, issue cleared
  5. AD Password Reset
  6. POL Password Reset
  7. Solumina Password Reset
  8. Needs Bitlocker Key
  9. Notes Password Reset
  10. Added JDE Supplemental group
  11. JDE Password Reset
  12. FCGPGMR account needs reset
  13. Rebooting resolved the issue
  14. AD Password unlock
  15. PSOPGMR account needs reset
  16. Cannot access Concur
  17. Added JDE Remin
  18. RACF Password Resumed
  19. Printer is Drained
  20. CMS Password Reset/Enabled
  21. VIP Ticket
  22. MFA authentication method change
  23. Printer needs rerouted
  24. Contractor needs to be extended
  25. Cannot access Tops(z)
  26. Cannot access UKG
  27. Cannot access PHConnect
  28. Mapped a Network Drive
  29. Needs Powerbroker Passcode
  30. Mapped a Network Printer