NotesPasswordResetCannotaccessTops(z)Caller saidnevermind,issueclearedPOLPasswordResetMFAauthenticationmethodchangeNon-ITrelatedcallRACFPasswordResetContractorneedsVPNaccessRebootingresolvedthe issuePSOPGMRaccountneedsresetCannotaccessConcurFCGPGMRaccountneedsresetSoluminaPasswordResetCannotaccessPHConnectCannotaccessUKGAdded JDESupplementalgroupMapped aNetworkDriveNeedsBitlockerKeyCMSPasswordReset/EnabledAddedJDEReminVIPTicketContractorneeds tobeextendedJDEPasswordResetPrinterisDrainedRACFPasswordResumedNeedsPowerbrokerPasscodeMapped aNetworkPrinterADPasswordunlockADPasswordResetPrinterneedsreroutedNotesPasswordResetCannotaccessTops(z)Caller saidnevermind,issueclearedPOLPasswordResetMFAauthenticationmethodchangeNon-ITrelatedcallRACFPasswordResetContractorneedsVPNaccessRebootingresolvedthe issuePSOPGMRaccountneedsresetCannotaccessConcurFCGPGMRaccountneedsresetSoluminaPasswordResetCannotaccessPHConnectCannotaccessUKGAdded JDESupplementalgroupMapped aNetworkDriveNeedsBitlockerKeyCMSPasswordReset/EnabledAddedJDEReminVIPTicketContractorneeds tobeextendedJDEPasswordResetPrinterisDrainedRACFPasswordResumedNeedsPowerbrokerPasscodeMapped aNetworkPrinterADPasswordunlockADPasswordResetPrinterneedsrerouted

Customer Service Week BINGO DAY - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Notes Password Reset
  2. Cannot access Tops(z)
  3. Caller said nevermind, issue cleared
  4. POL Password Reset
  5. MFA authentication method change
  6. Non-IT related call
  7. RACF Password Reset
  8. Contractor needs VPN access
  9. Rebooting resolved the issue
  10. PSOPGMR account needs reset
  11. Cannot access Concur
  12. FCGPGMR account needs reset
  13. Solumina Password Reset
  14. Cannot access PHConnect
  15. Cannot access UKG
  16. Added JDE Supplemental group
  17. Mapped a Network Drive
  18. Needs Bitlocker Key
  19. CMS Password Reset/Enabled
  20. Added JDE Remin
  21. VIP Ticket
  22. Contractor needs to be extended
  23. JDE Password Reset
  24. Printer is Drained
  25. RACF Password Resumed
  26. Needs Powerbroker Passcode
  27. Mapped a Network Printer
  28. AD Password unlock
  29. AD Password Reset
  30. Printer needs rerouted