NeedsBitlockerKeyRACFPasswordResetCannotaccessConcurSoluminaPasswordResetRACFPasswordResumedContractorneeds tobeextendedFCGPGMRaccountneedsresetADPasswordunlockContractorneedsVPNaccessCannotaccessPHConnectPrinterisDrainedADPasswordResetCMSPasswordReset/EnabledRebootingresolvedthe issuePSOPGMRaccountneedsresetNotesPasswordResetJDEPasswordResetAddedJDEReminNon-ITrelatedcallCannotaccessTops(z)Caller saidnevermind,issueclearedMapped aNetworkDriveAdded JDESupplementalgroupPOLPasswordResetPrinterneedsreroutedVIPTicketMFAauthenticationmethodchangeCannotaccessUKGMapped aNetworkPrinterNeedsPowerbrokerPasscodeNeedsBitlockerKeyRACFPasswordResetCannotaccessConcurSoluminaPasswordResetRACFPasswordResumedContractorneeds tobeextendedFCGPGMRaccountneedsresetADPasswordunlockContractorneedsVPNaccessCannotaccessPHConnectPrinterisDrainedADPasswordResetCMSPasswordReset/EnabledRebootingresolvedthe issuePSOPGMRaccountneedsresetNotesPasswordResetJDEPasswordResetAddedJDEReminNon-ITrelatedcallCannotaccessTops(z)Caller saidnevermind,issueclearedMapped aNetworkDriveAdded JDESupplementalgroupPOLPasswordResetPrinterneedsreroutedVIPTicketMFAauthenticationmethodchangeCannotaccessUKGMapped aNetworkPrinterNeedsPowerbrokerPasscode

Customer Service Week BINGO DAY - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Needs Bitlocker Key
  2. RACF Password Reset
  3. Cannot access Concur
  4. Solumina Password Reset
  5. RACF Password Resumed
  6. Contractor needs to be extended
  7. FCGPGMR account needs reset
  8. AD Password unlock
  9. Contractor needs VPN access
  10. Cannot access PHConnect
  11. Printer is Drained
  12. AD Password Reset
  13. CMS Password Reset/Enabled
  14. Rebooting resolved the issue
  15. PSOPGMR account needs reset
  16. Notes Password Reset
  17. JDE Password Reset
  18. Added JDE Remin
  19. Non-IT related call
  20. Cannot access Tops(z)
  21. Caller said nevermind, issue cleared
  22. Mapped a Network Drive
  23. Added JDE Supplemental group
  24. POL Password Reset
  25. Printer needs rerouted
  26. VIP Ticket
  27. MFA authentication method change
  28. Cannot access UKG
  29. Mapped a Network Printer
  30. Needs Powerbroker Passcode