MFAauthenticationmethodchangeAdded JDESupplementalgroupADPasswordResetNeedsPowerbrokerPasscodeContractorneedsVPNaccessMapped aNetworkPrinterCMSPasswordReset/EnabledPrinterneedsreroutedCannotaccessPHConnectCannotaccessUKGNotesPasswordResetVIPTicketPrinterisDrainedRACFPasswordResetContractorneeds tobeextendedCannotaccessTops(z)Mapped aNetworkDriveSoluminaPasswordResetRACFPasswordResumedAddedJDEReminADPasswordunlockCannotaccessConcurNon-ITrelatedcallCaller saidnevermind,issueclearedRebootingresolvedthe issueFCGPGMRaccountneedsresetPSOPGMRaccountneedsresetPOLPasswordResetJDEPasswordResetNeedsBitlockerKeyMFAauthenticationmethodchangeAdded JDESupplementalgroupADPasswordResetNeedsPowerbrokerPasscodeContractorneedsVPNaccessMapped aNetworkPrinterCMSPasswordReset/EnabledPrinterneedsreroutedCannotaccessPHConnectCannotaccessUKGNotesPasswordResetVIPTicketPrinterisDrainedRACFPasswordResetContractorneeds tobeextendedCannotaccessTops(z)Mapped aNetworkDriveSoluminaPasswordResetRACFPasswordResumedAddedJDEReminADPasswordunlockCannotaccessConcurNon-ITrelatedcallCaller saidnevermind,issueclearedRebootingresolvedthe issueFCGPGMRaccountneedsresetPSOPGMRaccountneedsresetPOLPasswordResetJDEPasswordResetNeedsBitlockerKey

Customer Service Week BINGO DAY - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. MFA authentication method change
  2. Added JDE Supplemental group
  3. AD Password Reset
  4. Needs Powerbroker Passcode
  5. Contractor needs VPN access
  6. Mapped a Network Printer
  7. CMS Password Reset/Enabled
  8. Printer needs rerouted
  9. Cannot access PHConnect
  10. Cannot access UKG
  11. Notes Password Reset
  12. VIP Ticket
  13. Printer is Drained
  14. RACF Password Reset
  15. Contractor needs to be extended
  16. Cannot access Tops(z)
  17. Mapped a Network Drive
  18. Solumina Password Reset
  19. RACF Password Resumed
  20. Added JDE Remin
  21. AD Password unlock
  22. Cannot access Concur
  23. Non-IT related call
  24. Caller said nevermind, issue cleared
  25. Rebooting resolved the issue
  26. FCGPGMR account needs reset
  27. PSOPGMR account needs reset
  28. POL Password Reset
  29. JDE Password Reset
  30. Needs Bitlocker Key