FCGPGMRaccountneedsresetRACFPasswordResetMapped aNetworkDriveCannotaccessUKGRebootingresolvedthe issueCannotaccessConcurPOLPasswordResetRACFPasswordResumedJDEPasswordResetNon-ITrelatedcallVIPTicketNeedsBitlockerKeyCannotaccessTops(z)PrinterneedsreroutedPrinterisDrainedSoluminaPasswordResetCMSPasswordReset/EnabledADPasswordunlockNeedsPowerbrokerPasscodeNotesPasswordResetCaller saidnevermind,issueclearedPSOPGMRaccountneedsresetContractorneedsVPNaccessMFAauthenticationmethodchangeCannotaccessPHConnectAdded JDESupplementalgroupContractorneeds tobeextendedADPasswordResetAddedJDEReminMapped aNetworkPrinterFCGPGMRaccountneedsresetRACFPasswordResetMapped aNetworkDriveCannotaccessUKGRebootingresolvedthe issueCannotaccessConcurPOLPasswordResetRACFPasswordResumedJDEPasswordResetNon-ITrelatedcallVIPTicketNeedsBitlockerKeyCannotaccessTops(z)PrinterneedsreroutedPrinterisDrainedSoluminaPasswordResetCMSPasswordReset/EnabledADPasswordunlockNeedsPowerbrokerPasscodeNotesPasswordResetCaller saidnevermind,issueclearedPSOPGMRaccountneedsresetContractorneedsVPNaccessMFAauthenticationmethodchangeCannotaccessPHConnectAdded JDESupplementalgroupContractorneeds tobeextendedADPasswordResetAddedJDEReminMapped aNetworkPrinter

Customer Service Week BINGO DAY - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. FCGPGMR account needs reset
  2. RACF Password Reset
  3. Mapped a Network Drive
  4. Cannot access UKG
  5. Rebooting resolved the issue
  6. Cannot access Concur
  7. POL Password Reset
  8. RACF Password Resumed
  9. JDE Password Reset
  10. Non-IT related call
  11. VIP Ticket
  12. Needs Bitlocker Key
  13. Cannot access Tops(z)
  14. Printer needs rerouted
  15. Printer is Drained
  16. Solumina Password Reset
  17. CMS Password Reset/Enabled
  18. AD Password unlock
  19. Needs Powerbroker Passcode
  20. Notes Password Reset
  21. Caller said nevermind, issue cleared
  22. PSOPGMR account needs reset
  23. Contractor needs VPN access
  24. MFA authentication method change
  25. Cannot access PHConnect
  26. Added JDE Supplemental group
  27. Contractor needs to be extended
  28. AD Password Reset
  29. Added JDE Remin
  30. Mapped a Network Printer