Non-ITrelatedcallContractorneeds tobeextendedMapped aNetworkPrinterFCGPGMRaccountneedsresetCannotaccessUKGCaller saidnevermind,issueclearedRACFPasswordResetPOLPasswordResetContractorneedsVPNaccessJDEPasswordResetADPasswordResetRebootingresolvedthe issueNeedsPowerbrokerPasscodeAdded JDESupplementalgroupNotesPasswordResetPrinterisDrainedADPasswordunlockVIPTicketCannotaccessConcurAddedJDEReminRACFPasswordResumedMapped aNetworkDriveSoluminaPasswordResetPrinterneedsreroutedNeedsBitlockerKeyMFAauthenticationmethodchangePSOPGMRaccountneedsresetCannotaccessTops(z)CannotaccessPHConnectCMSPasswordReset/EnabledNon-ITrelatedcallContractorneeds tobeextendedMapped aNetworkPrinterFCGPGMRaccountneedsresetCannotaccessUKGCaller saidnevermind,issueclearedRACFPasswordResetPOLPasswordResetContractorneedsVPNaccessJDEPasswordResetADPasswordResetRebootingresolvedthe issueNeedsPowerbrokerPasscodeAdded JDESupplementalgroupNotesPasswordResetPrinterisDrainedADPasswordunlockVIPTicketCannotaccessConcurAddedJDEReminRACFPasswordResumedMapped aNetworkDriveSoluminaPasswordResetPrinterneedsreroutedNeedsBitlockerKeyMFAauthenticationmethodchangePSOPGMRaccountneedsresetCannotaccessTops(z)CannotaccessPHConnectCMSPasswordReset/Enabled

Customer Service Week BINGO DAY - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Non-IT related call
  2. Contractor needs to be extended
  3. Mapped a Network Printer
  4. FCGPGMR account needs reset
  5. Cannot access UKG
  6. Caller said nevermind, issue cleared
  7. RACF Password Reset
  8. POL Password Reset
  9. Contractor needs VPN access
  10. JDE Password Reset
  11. AD Password Reset
  12. Rebooting resolved the issue
  13. Needs Powerbroker Passcode
  14. Added JDE Supplemental group
  15. Notes Password Reset
  16. Printer is Drained
  17. AD Password unlock
  18. VIP Ticket
  19. Cannot access Concur
  20. Added JDE Remin
  21. RACF Password Resumed
  22. Mapped a Network Drive
  23. Solumina Password Reset
  24. Printer needs rerouted
  25. Needs Bitlocker Key
  26. MFA authentication method change
  27. PSOPGMR account needs reset
  28. Cannot access Tops(z)
  29. Cannot access PHConnect
  30. CMS Password Reset/Enabled