Added JDESupplementalgroupNeedsBitlockerKeyCMSPasswordReset/EnabledSoluminaPasswordResetADPasswordResetADPasswordunlockCannotaccessTops(z)Mapped aNetworkPrinterPrinterisDrainedCaller saidnevermind,issueclearedCannotaccessPHConnectNeedsPowerbrokerPasscodeNotesPasswordResetFCGPGMRaccountneedsresetVIPTicketContractorneedsVPNaccessJDEPasswordResetNon-ITrelatedcallPrinterneedsreroutedCannotaccessUKGPOLPasswordResetRACFPasswordResetCannotaccessConcurMapped aNetworkDriveContractorneeds tobeextendedPSOPGMRaccountneedsresetAddedJDEReminRACFPasswordResumedRebootingresolvedthe issueMFAauthenticationmethodchangeAdded JDESupplementalgroupNeedsBitlockerKeyCMSPasswordReset/EnabledSoluminaPasswordResetADPasswordResetADPasswordunlockCannotaccessTops(z)Mapped aNetworkPrinterPrinterisDrainedCaller saidnevermind,issueclearedCannotaccessPHConnectNeedsPowerbrokerPasscodeNotesPasswordResetFCGPGMRaccountneedsresetVIPTicketContractorneedsVPNaccessJDEPasswordResetNon-ITrelatedcallPrinterneedsreroutedCannotaccessUKGPOLPasswordResetRACFPasswordResetCannotaccessConcurMapped aNetworkDriveContractorneeds tobeextendedPSOPGMRaccountneedsresetAddedJDEReminRACFPasswordResumedRebootingresolvedthe issueMFAauthenticationmethodchange

Customer Service Week BINGO DAY - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Added JDE Supplemental group
  2. Needs Bitlocker Key
  3. CMS Password Reset/Enabled
  4. Solumina Password Reset
  5. AD Password Reset
  6. AD Password unlock
  7. Cannot access Tops(z)
  8. Mapped a Network Printer
  9. Printer is Drained
  10. Caller said nevermind, issue cleared
  11. Cannot access PHConnect
  12. Needs Powerbroker Passcode
  13. Notes Password Reset
  14. FCGPGMR account needs reset
  15. VIP Ticket
  16. Contractor needs VPN access
  17. JDE Password Reset
  18. Non-IT related call
  19. Printer needs rerouted
  20. Cannot access UKG
  21. POL Password Reset
  22. RACF Password Reset
  23. Cannot access Concur
  24. Mapped a Network Drive
  25. Contractor needs to be extended
  26. PSOPGMR account needs reset
  27. Added JDE Remin
  28. RACF Password Resumed
  29. Rebooting resolved the issue
  30. MFA authentication method change