Outpatient referral OON Benefit Exception Request Thank caller for holding Provider requesting authorization Gave Claim(s) Status BMCHP Rep transfers Member Verify Eligibility & Benefits Transfer to plan/Medical Caller requests interpreter Caller forgot to hang up OON Provider Call Caller's name stars with "B" Caller has the same name as you Boston/MA caller VPN drop/reconnect Illinois Caller BHO.com adv at end of call Network Status Check Accessed the Vault Transfer to another Beacon Service Center INN status confirmed Inpatient Referral NPSL Status Check New York caller Provide Electronic Payer ID Gave Claims Address Complete call without using hold Caller asks about Telehealth Out to lunch on time Outpatient referral OON Benefit Exception Request Thank caller for holding Provider requesting authorization Gave Claim(s) Status BMCHP Rep transfers Member Verify Eligibility & Benefits Transfer to plan/Medical Caller requests interpreter Caller forgot to hang up OON Provider Call Caller's name stars with "B" Caller has the same name as you Boston/MA caller VPN drop/reconnect Illinois Caller BHO.com adv at end of call Network Status Check Accessed the Vault Transfer to another Beacon Service Center INN status confirmed Inpatient Referral NPSL Status Check New York caller Provide Electronic Payer ID Gave Claims Address Complete call without using hold Caller asks about Telehealth Out to lunch on time
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
O-Outpatient referral
O-OON Benefit Exception Request
O-Thank caller for holding
G-Provider requesting authorization
G-Gave Claim(s)
Status
B-BMCHP Rep transfers Member
O-Verify Eligibility & Benefits
N-Transfer to plan/Medical
B-Caller requests interpreter
I-Caller forgot to hang up
O-OON Provider Call
B-Caller's name stars with "B"
I-Caller has the same name as you
B-Boston/MA caller
I-VPN drop/reconnect
I-Illinois Caller
B-BHO.com adv at end of call
N-Network Status Check
G-Accessed the Vault
B-Transfer to another Beacon Service Center
I-INN status confirmed
I-Inpatient Referral
N-NPSL Status Check
N-New York caller
N-Provide Electronic Payer ID
G-Gave Claims Address
G-Complete call without using hold
G-Caller asks about Telehealth
O-Out to lunch on time