Provide Electronic Payer ID Boston/MA caller Caller requests interpreter OON Benefit Exception Request Network Status Check NPSL Status Check Gave Claims Address New York caller OON Provider Call Caller asks about Telehealth Caller's name stars with "B" Gave Claim(s) Status Provider requesting authorization Outpatient referral BMCHP Rep transfers Member Complete call without using hold VPN drop/reconnect Caller has the same name as you Transfer to another Beacon Service Center Thank caller for holding Out to lunch on time Inpatient Referral BHO.com adv at end of call Illinois Caller Verify Eligibility & Benefits Accessed the Vault Caller forgot to hang up INN status confirmed Transfer to plan/Medical Provide Electronic Payer ID Boston/MA caller Caller requests interpreter OON Benefit Exception Request Network Status Check NPSL Status Check Gave Claims Address New York caller OON Provider Call Caller asks about Telehealth Caller's name stars with "B" Gave Claim(s) Status Provider requesting authorization Outpatient referral BMCHP Rep transfers Member Complete call without using hold VPN drop/reconnect Caller has the same name as you Transfer to another Beacon Service Center Thank caller for holding Out to lunch on time Inpatient Referral BHO.com adv at end of call Illinois Caller Verify Eligibility & Benefits Accessed the Vault Caller forgot to hang up INN status confirmed Transfer to plan/Medical
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
N-Provide Electronic Payer ID
B-Boston/MA caller
B-Caller requests interpreter
O-OON Benefit Exception Request
N-Network Status Check
N-NPSL Status Check
G-Gave Claims Address
N-New York caller
O-OON Provider Call
G-Caller asks about Telehealth
B-Caller's name stars with "B"
G-Gave Claim(s)
Status
G-Provider requesting authorization
O-Outpatient referral
B-BMCHP Rep transfers Member
G-Complete call without using hold
I-VPN drop/reconnect
I-Caller has the same name as you
B-Transfer to another Beacon Service Center
O-Thank caller for holding
O-Out to lunch on time
I-Inpatient Referral
B-BHO.com adv at end of call
I-Illinois Caller
O-Verify Eligibility & Benefits
G-Accessed the Vault
I-Caller forgot to hang up
I-INN status confirmed
N-Transfer to plan/Medical