Out to lunch on time New York caller Boston/MA caller Complete call without using hold Provider requesting authorization Gave Claims Address Illinois Caller INN status confirmed Inpatient Referral VPN drop/reconnect Provide Electronic Payer ID Caller requests interpreter NPSL Status Check BHO.com adv at end of call Verify Eligibility & Benefits Transfer to another Beacon Service Center OON Provider Call Accessed the Vault Caller forgot to hang up Thank caller for holding Caller asks about Telehealth Outpatient referral Network Status Check Caller's name stars with "B" BMCHP Rep transfers Member OON Benefit Exception Request Gave Claim(s) Status Caller has the same name as you Transfer to plan/Medical Out to lunch on time New York caller Boston/MA caller Complete call without using hold Provider requesting authorization Gave Claims Address Illinois Caller INN status confirmed Inpatient Referral VPN drop/reconnect Provide Electronic Payer ID Caller requests interpreter NPSL Status Check BHO.com adv at end of call Verify Eligibility & Benefits Transfer to another Beacon Service Center OON Provider Call Accessed the Vault Caller forgot to hang up Thank caller for holding Caller asks about Telehealth Outpatient referral Network Status Check Caller's name stars with "B" BMCHP Rep transfers Member OON Benefit Exception Request Gave Claim(s) Status Caller has the same name as you Transfer to plan/Medical
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
O-Out to lunch on time
N-New York caller
B-Boston/MA caller
G-Complete call without using hold
G-Provider requesting authorization
G-Gave Claims Address
I-Illinois Caller
I-INN status confirmed
I-Inpatient Referral
I-VPN drop/reconnect
N-Provide Electronic Payer ID
B-Caller requests interpreter
N-NPSL Status Check
B-BHO.com adv at end of call
O-Verify Eligibility & Benefits
B-Transfer to another Beacon Service Center
O-OON Provider Call
G-Accessed the Vault
I-Caller forgot to hang up
O-Thank caller for holding
G-Caller asks about Telehealth
O-Outpatient referral
N-Network Status Check
B-Caller's name stars with "B"
B-BMCHP Rep transfers Member
O-OON Benefit Exception Request
G-Gave Claim(s)
Status
I-Caller has the same name as you
N-Transfer to plan/Medical