New York caller Accessed the Vault Caller forgot to hang up Verify Eligibility & Benefits Provider requesting authorization Network Status Check Caller's name stars with "B" Out to lunch on time OON Benefit Exception Request Transfer to another Beacon Service Center Boston/MA caller Caller requests interpreter Complete call without using hold Caller asks about Telehealth OON Provider Call NPSL Status Check Illinois Caller VPN drop/reconnect Transfer to plan/Medical Gave Claims Address Gave Claim(s) Status Caller has the same name as you BMCHP Rep transfers Member BHO.com adv at end of call Inpatient Referral INN status confirmed Thank caller for holding Outpatient referral Provide Electronic Payer ID New York caller Accessed the Vault Caller forgot to hang up Verify Eligibility & Benefits Provider requesting authorization Network Status Check Caller's name stars with "B" Out to lunch on time OON Benefit Exception Request Transfer to another Beacon Service Center Boston/MA caller Caller requests interpreter Complete call without using hold Caller asks about Telehealth OON Provider Call NPSL Status Check Illinois Caller VPN drop/reconnect Transfer to plan/Medical Gave Claims Address Gave Claim(s) Status Caller has the same name as you BMCHP Rep transfers Member BHO.com adv at end of call Inpatient Referral INN status confirmed Thank caller for holding Outpatient referral Provide Electronic Payer ID
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
N-New York caller
G-Accessed the Vault
I-Caller forgot to hang up
O-Verify Eligibility & Benefits
G-Provider requesting authorization
N-Network Status Check
B-Caller's name stars with "B"
O-Out to lunch on time
O-OON Benefit Exception Request
B-Transfer to another Beacon Service Center
B-Boston/MA caller
B-Caller requests interpreter
G-Complete call without using hold
G-Caller asks about Telehealth
O-OON Provider Call
N-NPSL Status Check
I-Illinois Caller
I-VPN drop/reconnect
N-Transfer to plan/Medical
G-Gave Claims Address
G-Gave Claim(s)
Status
I-Caller has the same name as you
B-BMCHP Rep transfers Member
B-BHO.com adv at end of call
I-Inpatient Referral
I-INN status confirmed
O-Thank caller for holding
O-Outpatient referral
N-Provide Electronic Payer ID