Thank caller for holding VPN drop/reconnect Boston/MA caller Verify Eligibility & Benefits Caller forgot to hang up Inpatient Referral Illinois Caller Gave Claim(s) Status Complete call without using hold Provide Electronic Payer ID Caller asks about Telehealth Network Status Check NPSL Status Check Caller requests interpreter Caller's name stars with "B" Transfer to another Beacon Service Center OON Benefit Exception Request Transfer to plan/Medical Accessed the Vault Gave Claims Address Caller has the same name as you New York caller Outpatient referral Out to lunch on time BHO.com adv at end of call OON Provider Call BMCHP Rep transfers Member Provider requesting authorization INN status confirmed Thank caller for holding VPN drop/reconnect Boston/MA caller Verify Eligibility & Benefits Caller forgot to hang up Inpatient Referral Illinois Caller Gave Claim(s) Status Complete call without using hold Provide Electronic Payer ID Caller asks about Telehealth Network Status Check NPSL Status Check Caller requests interpreter Caller's name stars with "B" Transfer to another Beacon Service Center OON Benefit Exception Request Transfer to plan/Medical Accessed the Vault Gave Claims Address Caller has the same name as you New York caller Outpatient referral Out to lunch on time BHO.com adv at end of call OON Provider Call BMCHP Rep transfers Member Provider requesting authorization INN status confirmed
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
O-Thank caller for holding
I-VPN drop/reconnect
B-Boston/MA caller
O-Verify Eligibility & Benefits
I-Caller forgot to hang up
I-Inpatient Referral
I-Illinois Caller
G-Gave Claim(s)
Status
G-Complete call without using hold
N-Provide Electronic Payer ID
G-Caller asks about Telehealth
N-Network Status Check
N-NPSL Status Check
B-Caller requests interpreter
B-Caller's name stars with "B"
B-Transfer to another Beacon Service Center
O-OON Benefit Exception Request
N-Transfer to plan/Medical
G-Accessed the Vault
G-Gave Claims Address
I-Caller has the same name as you
N-New York caller
O-Outpatient referral
O-Out to lunch on time
B-BHO.com adv at end of call
O-OON Provider Call
B-BMCHP Rep transfers Member
G-Provider requesting authorization
I-INN status confirmed