OON Provider Call Provider requesting authorization Gave Claims Address BMCHP Rep transfers Member Provide Electronic Payer ID VPN drop/reconnect Caller has the same name as you Caller forgot to hang up Transfer to another Beacon Service Center Transfer to plan/Medical Accessed the Vault New York caller Caller's name stars with "B" Caller asks about Telehealth Inpatient Referral BHO.com adv at end of call Illinois Caller Network Status Check Gave Claim(s) Status NPSL Status Check Out to lunch on time Complete call without using hold Caller requests interpreter Outpatient referral INN status confirmed Verify Eligibility & Benefits OON Benefit Exception Request Thank caller for holding Boston/MA caller OON Provider Call Provider requesting authorization Gave Claims Address BMCHP Rep transfers Member Provide Electronic Payer ID VPN drop/reconnect Caller has the same name as you Caller forgot to hang up Transfer to another Beacon Service Center Transfer to plan/Medical Accessed the Vault New York caller Caller's name stars with "B" Caller asks about Telehealth Inpatient Referral BHO.com adv at end of call Illinois Caller Network Status Check Gave Claim(s) Status NPSL Status Check Out to lunch on time Complete call without using hold Caller requests interpreter Outpatient referral INN status confirmed Verify Eligibility & Benefits OON Benefit Exception Request Thank caller for holding Boston/MA caller
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
O-OON Provider Call
G-Provider requesting authorization
G-Gave Claims Address
B-BMCHP Rep transfers Member
N-Provide Electronic Payer ID
I-VPN drop/reconnect
I-Caller has the same name as you
I-Caller forgot to hang up
B-Transfer to another Beacon Service Center
N-Transfer to plan/Medical
G-Accessed the Vault
N-New York caller
B-Caller's name stars with "B"
G-Caller asks about Telehealth
I-Inpatient Referral
B-BHO.com adv at end of call
I-Illinois Caller
N-Network Status Check
G-Gave Claim(s)
Status
N-NPSL Status Check
O-Out to lunch on time
G-Complete call without using hold
B-Caller requests interpreter
O-Outpatient referral
I-INN status confirmed
O-Verify Eligibility & Benefits
O-OON Benefit Exception Request
O-Thank caller for holding
B-Boston/MA caller