Accessed the Vault OON Benefit Exception Request Gave Claims Address Boston/MA caller OON Provider Call Provide Electronic Payer ID BHO.com adv at end of call INN status confirmed Caller requests interpreter Network Status Check NPSL Status Check Complete call without using hold Provider requesting authorization BMCHP Rep transfers Member Transfer to plan/Medical Verify Eligibility & Benefits Out to lunch on time Caller's name stars with "B" Thank caller for holding VPN drop/reconnect Outpatient referral Illinois Caller Caller asks about Telehealth Gave Claim(s) Status Inpatient Referral Caller forgot to hang up New York caller Caller has the same name as you Transfer to another Beacon Service Center Accessed the Vault OON Benefit Exception Request Gave Claims Address Boston/MA caller OON Provider Call Provide Electronic Payer ID BHO.com adv at end of call INN status confirmed Caller requests interpreter Network Status Check NPSL Status Check Complete call without using hold Provider requesting authorization BMCHP Rep transfers Member Transfer to plan/Medical Verify Eligibility & Benefits Out to lunch on time Caller's name stars with "B" Thank caller for holding VPN drop/reconnect Outpatient referral Illinois Caller Caller asks about Telehealth Gave Claim(s) Status Inpatient Referral Caller forgot to hang up New York caller Caller has the same name as you Transfer to another Beacon Service Center
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
G-Accessed the Vault
O-OON Benefit Exception Request
G-Gave Claims Address
B-Boston/MA caller
O-OON Provider Call
N-Provide Electronic Payer ID
B-BHO.com adv at end of call
I-INN status confirmed
B-Caller requests interpreter
N-Network Status Check
N-NPSL Status Check
G-Complete call without using hold
G-Provider requesting authorization
B-BMCHP Rep transfers Member
N-Transfer to plan/Medical
O-Verify Eligibility & Benefits
O-Out to lunch on time
B-Caller's name stars with "B"
O-Thank caller for holding
I-VPN drop/reconnect
O-Outpatient referral
I-Illinois Caller
G-Caller asks about Telehealth
G-Gave Claim(s)
Status
I-Inpatient Referral
I-Caller forgot to hang up
N-New York caller
I-Caller has the same name as you
B-Transfer to another Beacon Service Center