OON Provider Call Accessed the Vault NPSL Status Check Verify Eligibility & Benefits Thank caller for holding Caller's name stars with "B" Caller asks about Telehealth OON Benefit Exception Request Out to lunch on time Network Status Check BMCHP Rep transfers Member Provider requesting authorization Inpatient Referral Caller requests interpreter Provide Electronic Payer ID Transfer to plan/Medical Illinois Caller Caller forgot to hang up Transfer to another Beacon Service Center New York caller Boston/MA caller Complete call without using hold Gave Claims Address Gave Claim(s) Status INN status confirmed VPN drop/reconnect BHO.com adv at end of call Caller has the same name as you Outpatient referral OON Provider Call Accessed the Vault NPSL Status Check Verify Eligibility & Benefits Thank caller for holding Caller's name stars with "B" Caller asks about Telehealth OON Benefit Exception Request Out to lunch on time Network Status Check BMCHP Rep transfers Member Provider requesting authorization Inpatient Referral Caller requests interpreter Provide Electronic Payer ID Transfer to plan/Medical Illinois Caller Caller forgot to hang up Transfer to another Beacon Service Center New York caller Boston/MA caller Complete call without using hold Gave Claims Address Gave Claim(s) Status INN status confirmed VPN drop/reconnect BHO.com adv at end of call Caller has the same name as you Outpatient referral
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
O-OON Provider Call
G-Accessed the Vault
N-NPSL Status Check
O-Verify Eligibility & Benefits
O-Thank caller for holding
B-Caller's name stars with "B"
G-Caller asks about Telehealth
O-OON Benefit Exception Request
O-Out to lunch on time
N-Network Status Check
B-BMCHP Rep transfers Member
G-Provider requesting authorization
I-Inpatient Referral
B-Caller requests interpreter
N-Provide Electronic Payer ID
N-Transfer to plan/Medical
I-Illinois Caller
I-Caller forgot to hang up
B-Transfer to another Beacon Service Center
N-New York caller
B-Boston/MA caller
G-Complete call without using hold
G-Gave Claims Address
G-Gave Claim(s)
Status
I-INN status confirmed
I-VPN drop/reconnect
B-BHO.com adv at end of call
I-Caller has the same name as you
O-Outpatient referral