Caller requests interpreter BMCHP Rep transfers Member Caller has the same name as you Provide Electronic Payer ID OON Provider Call Accessed the Vault Verify Eligibility & Benefits NPSL Status Check Inpatient Referral Complete call without using hold New York caller Gave Claim(s) Status Caller forgot to hang up Network Status Check VPN drop/reconnect Provider requesting authorization Out to lunch on time Thank caller for holding BHO.com adv at end of call Transfer to plan/Medical Transfer to another Beacon Service Center Caller's name stars with "B" Gave Claims Address Boston/MA caller INN status confirmed Outpatient referral Illinois Caller OON Benefit Exception Request Caller asks about Telehealth Caller requests interpreter BMCHP Rep transfers Member Caller has the same name as you Provide Electronic Payer ID OON Provider Call Accessed the Vault Verify Eligibility & Benefits NPSL Status Check Inpatient Referral Complete call without using hold New York caller Gave Claim(s) Status Caller forgot to hang up Network Status Check VPN drop/reconnect Provider requesting authorization Out to lunch on time Thank caller for holding BHO.com adv at end of call Transfer to plan/Medical Transfer to another Beacon Service Center Caller's name stars with "B" Gave Claims Address Boston/MA caller INN status confirmed Outpatient referral Illinois Caller OON Benefit Exception Request Caller asks about Telehealth
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
B-Caller requests interpreter
B-BMCHP Rep transfers Member
I-Caller has the same name as you
N-Provide Electronic Payer ID
O-OON Provider Call
G-Accessed the Vault
O-Verify Eligibility & Benefits
N-NPSL Status Check
I-Inpatient Referral
G-Complete call without using hold
N-New York caller
G-Gave Claim(s)
Status
I-Caller forgot to hang up
N-Network Status Check
I-VPN drop/reconnect
G-Provider requesting authorization
O-Out to lunch on time
O-Thank caller for holding
B-BHO.com adv at end of call
N-Transfer to plan/Medical
B-Transfer to another Beacon Service Center
B-Caller's name stars with "B"
G-Gave Claims Address
B-Boston/MA caller
I-INN status confirmed
O-Outpatient referral
I-Illinois Caller
O-OON Benefit Exception Request
G-Caller asks about Telehealth