Out to lunch on time Provider requesting authorization OON Benefit Exception Request Illinois Caller BMCHP Rep transfers Member NPSL Status Check VPN drop/reconnect Caller asks about Telehealth Outpatient referral New York caller Provide Electronic Payer ID Caller requests interpreter Accessed the Vault BHO.com adv at end of call Gave Claim(s) Status Caller has the same name as you Boston/MA caller Transfer to plan/Medical Gave Claims Address Complete call without using hold Network Status Check Transfer to another Beacon Service Center Caller forgot to hang up Verify Eligibility & Benefits INN status confirmed Caller's name stars with "B" OON Provider Call Inpatient Referral Thank caller for holding Out to lunch on time Provider requesting authorization OON Benefit Exception Request Illinois Caller BMCHP Rep transfers Member NPSL Status Check VPN drop/reconnect Caller asks about Telehealth Outpatient referral New York caller Provide Electronic Payer ID Caller requests interpreter Accessed the Vault BHO.com adv at end of call Gave Claim(s) Status Caller has the same name as you Boston/MA caller Transfer to plan/Medical Gave Claims Address Complete call without using hold Network Status Check Transfer to another Beacon Service Center Caller forgot to hang up Verify Eligibility & Benefits INN status confirmed Caller's name stars with "B" OON Provider Call Inpatient Referral Thank caller for holding
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
O-Out to lunch on time
G-Provider requesting authorization
O-OON Benefit Exception Request
I-Illinois Caller
B-BMCHP Rep transfers Member
N-NPSL Status Check
I-VPN drop/reconnect
G-Caller asks about Telehealth
O-Outpatient referral
N-New York caller
N-Provide Electronic Payer ID
B-Caller requests interpreter
G-Accessed the Vault
B-BHO.com adv at end of call
G-Gave Claim(s)
Status
I-Caller has the same name as you
B-Boston/MA caller
N-Transfer to plan/Medical
G-Gave Claims Address
G-Complete call without using hold
N-Network Status Check
B-Transfer to another Beacon Service Center
I-Caller forgot to hang up
O-Verify Eligibility & Benefits
I-INN status confirmed
B-Caller's name stars with "B"
O-OON Provider Call
I-Inpatient Referral
O-Thank caller for holding