OON Provider Call BMCHP Rep transfers Member Inpatient Referral Outpatient referral OON Benefit Exception Request VPN drop/reconnect Illinois Caller Transfer to plan/Medical Accessed the Vault Gave Claims Address Caller has the same name as you Caller's name stars with "B" Caller requests interpreter New York caller Provider requesting authorization INN status confirmed Caller asks about Telehealth Thank caller for holding Caller forgot to hang up BHO.com adv at end of call Gave Claim(s) Status NPSL Status Check Provide Electronic Payer ID Out to lunch on time Verify Eligibility & Benefits Transfer to another Beacon Service Center Network Status Check Complete call without using hold Boston/MA caller OON Provider Call BMCHP Rep transfers Member Inpatient Referral Outpatient referral OON Benefit Exception Request VPN drop/reconnect Illinois Caller Transfer to plan/Medical Accessed the Vault Gave Claims Address Caller has the same name as you Caller's name stars with "B" Caller requests interpreter New York caller Provider requesting authorization INN status confirmed Caller asks about Telehealth Thank caller for holding Caller forgot to hang up BHO.com adv at end of call Gave Claim(s) Status NPSL Status Check Provide Electronic Payer ID Out to lunch on time Verify Eligibility & Benefits Transfer to another Beacon Service Center Network Status Check Complete call without using hold Boston/MA caller
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
O-OON Provider Call
B-BMCHP Rep transfers Member
I-Inpatient Referral
O-Outpatient referral
O-OON Benefit Exception Request
I-VPN drop/reconnect
I-Illinois Caller
N-Transfer to plan/Medical
G-Accessed the Vault
G-Gave Claims Address
I-Caller has the same name as you
B-Caller's name stars with "B"
B-Caller requests interpreter
N-New York caller
G-Provider requesting authorization
I-INN status confirmed
G-Caller asks about Telehealth
O-Thank caller for holding
I-Caller forgot to hang up
B-BHO.com adv at end of call
G-Gave Claim(s)
Status
N-NPSL Status Check
N-Provide Electronic Payer ID
O-Out to lunch on time
O-Verify Eligibility & Benefits
B-Transfer to another Beacon Service Center
N-Network Status Check
G-Complete call without using hold
B-Boston/MA caller