NPSL Status Check INN status confirmed Gave Claim(s) Status VPN drop/reconnect Illinois Caller Caller has the same name as you Caller requests interpreter Out to lunch on time Thank caller for holding Caller forgot to hang up Caller's name stars with "B" Accessed the Vault OON Benefit Exception Request Verify Eligibility & Benefits Provider requesting authorization OON Provider Call BMCHP Rep transfers Member Outpatient referral Complete call without using hold Network Status Check New York caller Gave Claims Address BHO.com adv at end of call Transfer to another Beacon Service Center Caller asks about Telehealth Boston/MA caller Transfer to plan/Medical Provide Electronic Payer ID Inpatient Referral NPSL Status Check INN status confirmed Gave Claim(s) Status VPN drop/reconnect Illinois Caller Caller has the same name as you Caller requests interpreter Out to lunch on time Thank caller for holding Caller forgot to hang up Caller's name stars with "B" Accessed the Vault OON Benefit Exception Request Verify Eligibility & Benefits Provider requesting authorization OON Provider Call BMCHP Rep transfers Member Outpatient referral Complete call without using hold Network Status Check New York caller Gave Claims Address BHO.com adv at end of call Transfer to another Beacon Service Center Caller asks about Telehealth Boston/MA caller Transfer to plan/Medical Provide Electronic Payer ID Inpatient Referral
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
N-NPSL Status Check
I-INN status confirmed
G-Gave Claim(s)
Status
I-VPN drop/reconnect
I-Illinois Caller
I-Caller has the same name as you
B-Caller requests interpreter
O-Out to lunch on time
O-Thank caller for holding
I-Caller forgot to hang up
B-Caller's name stars with "B"
G-Accessed the Vault
O-OON Benefit Exception Request
O-Verify Eligibility & Benefits
G-Provider requesting authorization
O-OON Provider Call
B-BMCHP Rep transfers Member
O-Outpatient referral
G-Complete call without using hold
N-Network Status Check
N-New York caller
G-Gave Claims Address
B-BHO.com adv at end of call
B-Transfer to another Beacon Service Center
G-Caller asks about Telehealth
B-Boston/MA caller
N-Transfer to plan/Medical
N-Provide Electronic Payer ID
I-Inpatient Referral