Gave Claims Address BMCHP Rep transfers Member Inpatient Referral Transfer to plan/Medical NPSL Status Check Network Status Check Illinois Caller Thank caller for holding Caller's name stars with "B" Boston/MA caller Outpatient referral Provide Electronic Payer ID INN status confirmed Provider requesting authorization Gave Claim(s) Status Caller forgot to hang up OON Provider Call Complete call without using hold Accessed the Vault Verify Eligibility & Benefits Caller has the same name as you VPN drop/reconnect Caller asks about Telehealth Out to lunch on time Caller requests interpreter BHO.com adv at end of call OON Benefit Exception Request New York caller Transfer to another Beacon Service Center Gave Claims Address BMCHP Rep transfers Member Inpatient Referral Transfer to plan/Medical NPSL Status Check Network Status Check Illinois Caller Thank caller for holding Caller's name stars with "B" Boston/MA caller Outpatient referral Provide Electronic Payer ID INN status confirmed Provider requesting authorization Gave Claim(s) Status Caller forgot to hang up OON Provider Call Complete call without using hold Accessed the Vault Verify Eligibility & Benefits Caller has the same name as you VPN drop/reconnect Caller asks about Telehealth Out to lunch on time Caller requests interpreter BHO.com adv at end of call OON Benefit Exception Request New York caller Transfer to another Beacon Service Center
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
G-Gave Claims Address
B-BMCHP Rep transfers Member
I-Inpatient Referral
N-Transfer to plan/Medical
N-NPSL Status Check
N-Network Status Check
I-Illinois Caller
O-Thank caller for holding
B-Caller's name stars with "B"
B-Boston/MA caller
O-Outpatient referral
N-Provide Electronic Payer ID
I-INN status confirmed
G-Provider requesting authorization
G-Gave Claim(s)
Status
I-Caller forgot to hang up
O-OON Provider Call
G-Complete call without using hold
G-Accessed the Vault
O-Verify Eligibility & Benefits
I-Caller has the same name as you
I-VPN drop/reconnect
G-Caller asks about Telehealth
O-Out to lunch on time
B-Caller requests interpreter
B-BHO.com adv at end of call
O-OON Benefit Exception Request
N-New York caller
B-Transfer to another Beacon Service Center