INN status confirmed Boston/MA caller Thank caller for holding OON Provider Call BHO.com adv at end of call Illinois Caller Caller has the same name as you BMCHP Rep transfers Member Caller's name stars with "B" Network Status Check Complete call without using hold Out to lunch on time Inpatient Referral Caller forgot to hang up Provider requesting authorization Transfer to plan/Medical Caller requests interpreter Accessed the Vault Gave Claim(s) Status New York caller Gave Claims Address VPN drop/reconnect Verify Eligibility & Benefits Transfer to another Beacon Service Center Provide Electronic Payer ID OON Benefit Exception Request NPSL Status Check Outpatient referral Caller asks about Telehealth INN status confirmed Boston/MA caller Thank caller for holding OON Provider Call BHO.com adv at end of call Illinois Caller Caller has the same name as you BMCHP Rep transfers Member Caller's name stars with "B" Network Status Check Complete call without using hold Out to lunch on time Inpatient Referral Caller forgot to hang up Provider requesting authorization Transfer to plan/Medical Caller requests interpreter Accessed the Vault Gave Claim(s) Status New York caller Gave Claims Address VPN drop/reconnect Verify Eligibility & Benefits Transfer to another Beacon Service Center Provide Electronic Payer ID OON Benefit Exception Request NPSL Status Check Outpatient referral Caller asks about Telehealth
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
I-INN status confirmed
B-Boston/MA caller
O-Thank caller for holding
O-OON Provider Call
B-BHO.com adv at end of call
I-Illinois Caller
I-Caller has the same name as you
B-BMCHP Rep transfers Member
B-Caller's name stars with "B"
N-Network Status Check
G-Complete call without using hold
O-Out to lunch on time
I-Inpatient Referral
I-Caller forgot to hang up
G-Provider requesting authorization
N-Transfer to plan/Medical
B-Caller requests interpreter
G-Accessed the Vault
G-Gave Claim(s)
Status
N-New York caller
G-Gave Claims Address
I-VPN drop/reconnect
O-Verify Eligibility & Benefits
B-Transfer to another Beacon Service Center
N-Provide Electronic Payer ID
O-OON Benefit Exception Request
N-NPSL Status Check
O-Outpatient referral
G-Caller asks about Telehealth