INN status confirmed BMCHP Rep transfers Member New York caller Inpatient Referral Caller forgot to hang up Network Status Check Complete call without using hold Caller asks about Telehealth Out to lunch on time Gave Claims Address Caller requests interpreter VPN drop/reconnect Provide Electronic Payer ID OON Provider Call Transfer to plan/Medical Illinois Caller Outpatient referral Provider requesting authorization OON Benefit Exception Request Verify Eligibility & Benefits Boston/MA caller Gave Claim(s) Status Caller's name stars with "B" BHO.com adv at end of call Transfer to another Beacon Service Center NPSL Status Check Caller has the same name as you Accessed the Vault Thank caller for holding INN status confirmed BMCHP Rep transfers Member New York caller Inpatient Referral Caller forgot to hang up Network Status Check Complete call without using hold Caller asks about Telehealth Out to lunch on time Gave Claims Address Caller requests interpreter VPN drop/reconnect Provide Electronic Payer ID OON Provider Call Transfer to plan/Medical Illinois Caller Outpatient referral Provider requesting authorization OON Benefit Exception Request Verify Eligibility & Benefits Boston/MA caller Gave Claim(s) Status Caller's name stars with "B" BHO.com adv at end of call Transfer to another Beacon Service Center NPSL Status Check Caller has the same name as you Accessed the Vault Thank caller for holding
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
I-INN status confirmed
B-BMCHP Rep transfers Member
N-New York caller
I-Inpatient Referral
I-Caller forgot to hang up
N-Network Status Check
G-Complete call without using hold
G-Caller asks about Telehealth
O-Out to lunch on time
G-Gave Claims Address
B-Caller requests interpreter
I-VPN drop/reconnect
N-Provide Electronic Payer ID
O-OON Provider Call
N-Transfer to plan/Medical
I-Illinois Caller
O-Outpatient referral
G-Provider requesting authorization
O-OON Benefit Exception Request
O-Verify Eligibility & Benefits
B-Boston/MA caller
G-Gave Claim(s)
Status
B-Caller's name stars with "B"
B-BHO.com adv at end of call
B-Transfer to another Beacon Service Center
N-NPSL Status Check
I-Caller has the same name as you
G-Accessed the Vault
O-Thank caller for holding