Out to lunch on time OON Provider Call Verify Eligibility & Benefits BHO.com adv at end of call Outpatient referral Caller asks about Telehealth NPSL Status Check Inpatient Referral Gave Claims Address BMCHP Rep transfers Member VPN drop/reconnect Accessed the Vault Caller requests interpreter Complete call without using hold Provider requesting authorization New York caller Caller's name stars with "B" Transfer to plan/Medical Network Status Check Transfer to another Beacon Service Center Caller has the same name as you Boston/MA caller INN status confirmed Caller forgot to hang up Thank caller for holding Provide Electronic Payer ID Gave Claim(s) Status Illinois Caller OON Benefit Exception Request Out to lunch on time OON Provider Call Verify Eligibility & Benefits BHO.com adv at end of call Outpatient referral Caller asks about Telehealth NPSL Status Check Inpatient Referral Gave Claims Address BMCHP Rep transfers Member VPN drop/reconnect Accessed the Vault Caller requests interpreter Complete call without using hold Provider requesting authorization New York caller Caller's name stars with "B" Transfer to plan/Medical Network Status Check Transfer to another Beacon Service Center Caller has the same name as you Boston/MA caller INN status confirmed Caller forgot to hang up Thank caller for holding Provide Electronic Payer ID Gave Claim(s) Status Illinois Caller OON Benefit Exception Request
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
O-Out to lunch on time
O-OON Provider Call
O-Verify Eligibility & Benefits
B-BHO.com adv at end of call
O-Outpatient referral
G-Caller asks about Telehealth
N-NPSL Status Check
I-Inpatient Referral
G-Gave Claims Address
B-BMCHP Rep transfers Member
I-VPN drop/reconnect
G-Accessed the Vault
B-Caller requests interpreter
G-Complete call without using hold
G-Provider requesting authorization
N-New York caller
B-Caller's name stars with "B"
N-Transfer to plan/Medical
N-Network Status Check
B-Transfer to another Beacon Service Center
I-Caller has the same name as you
B-Boston/MA caller
I-INN status confirmed
I-Caller forgot to hang up
O-Thank caller for holding
N-Provide Electronic Payer ID
G-Gave Claim(s)
Status
I-Illinois Caller
O-OON Benefit Exception Request