OON Benefit Exception Request Illinois Caller Boston/MA caller Accessed the Vault Gave Claim(s) Status Inpatient Referral Complete call without using hold Gave Claims Address Caller's name stars with "B" OON Provider Call Caller requests interpreter New York caller Caller asks about Telehealth Transfer to plan/Medical Provide Electronic Payer ID Outpatient referral Verify Eligibility & Benefits INN status confirmed BMCHP Rep transfers Member Transfer to another Beacon Service Center Provider requesting authorization Out to lunch on time Caller forgot to hang up Network Status Check Thank caller for holding Caller has the same name as you BHO.com adv at end of call VPN drop/reconnect NPSL Status Check OON Benefit Exception Request Illinois Caller Boston/MA caller Accessed the Vault Gave Claim(s) Status Inpatient Referral Complete call without using hold Gave Claims Address Caller's name stars with "B" OON Provider Call Caller requests interpreter New York caller Caller asks about Telehealth Transfer to plan/Medical Provide Electronic Payer ID Outpatient referral Verify Eligibility & Benefits INN status confirmed BMCHP Rep transfers Member Transfer to another Beacon Service Center Provider requesting authorization Out to lunch on time Caller forgot to hang up Network Status Check Thank caller for holding Caller has the same name as you BHO.com adv at end of call VPN drop/reconnect NPSL Status Check
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
O-OON Benefit Exception Request
I-Illinois Caller
B-Boston/MA caller
G-Accessed the Vault
G-Gave Claim(s)
Status
I-Inpatient Referral
G-Complete call without using hold
G-Gave Claims Address
B-Caller's name stars with "B"
O-OON Provider Call
B-Caller requests interpreter
N-New York caller
G-Caller asks about Telehealth
N-Transfer to plan/Medical
N-Provide Electronic Payer ID
O-Outpatient referral
O-Verify Eligibility & Benefits
I-INN status confirmed
B-BMCHP Rep transfers Member
B-Transfer to another Beacon Service Center
G-Provider requesting authorization
O-Out to lunch on time
I-Caller forgot to hang up
N-Network Status Check
O-Thank caller for holding
I-Caller has the same name as you
B-BHO.com adv at end of call
I-VPN drop/reconnect
N-NPSL Status Check