Out to lunch on time Gave Claim(s) Status Inpatient Referral Caller asks about Telehealth Gave Claims Address Thank caller for holding Outpatient referral BHO.com adv at end of call Transfer to another Beacon Service Center Transfer to plan/Medical INN status confirmed Accessed the Vault Caller's name stars with "B" Caller requests interpreter Caller has the same name as you New York caller Network Status Check Provide Electronic Payer ID Provider requesting authorization Caller forgot to hang up Complete call without using hold Verify Eligibility & Benefits Boston/MA caller OON Benefit Exception Request BMCHP Rep transfers Member Illinois Caller OON Provider Call VPN drop/reconnect NPSL Status Check Out to lunch on time Gave Claim(s) Status Inpatient Referral Caller asks about Telehealth Gave Claims Address Thank caller for holding Outpatient referral BHO.com adv at end of call Transfer to another Beacon Service Center Transfer to plan/Medical INN status confirmed Accessed the Vault Caller's name stars with "B" Caller requests interpreter Caller has the same name as you New York caller Network Status Check Provide Electronic Payer ID Provider requesting authorization Caller forgot to hang up Complete call without using hold Verify Eligibility & Benefits Boston/MA caller OON Benefit Exception Request BMCHP Rep transfers Member Illinois Caller OON Provider Call VPN drop/reconnect NPSL Status Check
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
O-Out to lunch on time
G-Gave Claim(s)
Status
I-Inpatient Referral
G-Caller asks about Telehealth
G-Gave Claims Address
O-Thank caller for holding
O-Outpatient referral
B-BHO.com adv at end of call
B-Transfer to another Beacon Service Center
N-Transfer to plan/Medical
I-INN status confirmed
G-Accessed the Vault
B-Caller's name stars with "B"
B-Caller requests interpreter
I-Caller has the same name as you
N-New York caller
N-Network Status Check
N-Provide Electronic Payer ID
G-Provider requesting authorization
I-Caller forgot to hang up
G-Complete call without using hold
O-Verify Eligibility & Benefits
B-Boston/MA caller
O-OON Benefit Exception Request
B-BMCHP Rep transfers Member
I-Illinois Caller
O-OON Provider Call
I-VPN drop/reconnect
N-NPSL Status Check