Customerreplied witha smiley faceDiffuseda difficultsituationEnteredan orderto ship viaR&LHelp asalesrepAll trainingcompletedin SuperiorUniversityentereddirectship orderEntered anorder to shipvia FedExGroundUsed acustomer'sname in aconversationEnteredan orderfor NovaRead anarticle aboutprovidinggreat service"I canhelp withthat""How canI help youtoday?"Made acustomerlaughPersonalizeyour emailat orderreceiptGet toknow anewemployeehelped afellowCSRThank acustomerfor theirbusiness"Can I helpyou withanythingelse?"Showedappreciationfor acoworker"Happytohelp!"Personalizeyour O/AemailTook 5ordersover thephoneEnteredan orderfor WillCallentered15 ordersin 1 dayCustomerreplied witha smiley faceDiffuseda difficultsituationEnteredan orderto ship viaR&LHelp asalesrepAll trainingcompletedin SuperiorUniversityentereddirectship orderEntered anorder to shipvia FedExGroundUsed acustomer'sname in aconversationEnteredan orderfor NovaRead anarticle aboutprovidinggreat service"I canhelp withthat""How canI help youtoday?"Made acustomerlaughPersonalizeyour emailat orderreceiptGet toknow anewemployeehelped afellowCSRThank acustomerfor theirbusiness"Can I helpyou withanythingelse?"Showedappreciationfor acoworker"Happytohelp!"Personalizeyour O/AemailTook 5ordersover thephoneEnteredan orderfor WillCallentered15 ordersin 1 day

Customer Service Appreciation Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer replied with a smiley face
  2. Diffused a difficult situation
  3. Entered an order to ship via R&L
  4. Help a sales rep
  5. All training completed in Superior University
  6. entered direct ship order
  7. Entered an order to ship via FedEx Ground
  8. Used a customer's name in a conversation
  9. Entered an order for Nova
  10. Read an article about providing great service
  11. "I can help with that"
  12. "How can I help you today?"
  13. Made a customer laugh
  14. Personalize your email at order receipt
  15. Get to know a new employee
  16. helped a fellow CSR
  17. Thank a customer for their business
  18. "Can I help you with anything else?"
  19. Showed appreciation for a coworker
  20. "Happy to help!"
  21. Personalize your O/A email
  22. Took 5 orders over the phone
  23. Entered an order for Will Call
  24. entered 15 orders in 1 day