Treated aclient withrespectUsedGoogle tolocateaccountB2BCallsClientRefusedAll partiessuccessfullyconnectedSmiledSaid "happyto assist you12 timestoday"4 SpanishCalls In aRowChuukeseCallUsed theclient'sname oncallASLRequestTalkingonmuteHelpedclientfigure outlanguageTestCallAudioIssuesConnected6 ArabicinterpretersLEP bythemselveson the lineMultipleDialOutsName ofLEPstartedwith an MRefusedServiceLongCallInterpreterID endingin 5Client gaveme acomplimentRequestedCall AlertAGENTID endingin 7Maintaineda goodvoice levelCallerrequestingIn PersonHoldTime<1 minTransferredcall to CSTHelpedanother CSRlocateaccountClientsaid"ThankYou"LEPOnsiteFemaleInterpreterSaid "Ihope youhave agreat day"This isan OTShiftProvidernamestartedwith an AProvidedCustomerFeedbackEmailTransferredcall to CSRProvidercalling toscheduleapptGhostCallGenericCallEmergencyCallScheduleCallCancellationNo BillingQuestionsFree!NoserviceNeededConnectedULGPlannedParenthoodCallEmploymentCallProvidedStratusVideoWebsiteCallingparent ofpatientRadiologyFriendlyClientDialedout toMexicoConnectedContractorDocumentTranslationRequestUsedGoogle tolocate alanguageEskenaziHealthCallWrongNumberReceivedHappyCustomerServiceSubmittedScheduleCallLegalCallFriendlyInterpreterTreated aclient withrespectUsedGoogle tolocateaccountB2BCallsClientRefusedAll partiessuccessfullyconnectedSmiledSaid "happyto assist you12 timestoday"4 SpanishCalls In aRowChuukeseCallUsed theclient'sname oncallASLRequestTalkingonmuteHelpedclientfigure outlanguageTestCallAudioIssuesConnected6 ArabicinterpretersLEP bythemselveson the lineMultipleDialOutsName ofLEPstartedwith an MRefusedServiceLongCallInterpreterID endingin 5Client gaveme acomplimentRequestedCall AlertAGENTID endingin 7Maintaineda goodvoice levelCallerrequestingIn PersonHoldTime<1 minTransferredcall to CSTHelpedanother CSRlocateaccountClientsaid"ThankYou"LEPOnsiteFemaleInterpreterSaid "Ihope youhave agreat day"This isan OTShiftProvidernamestartedwith an AProvidedCustomerFeedbackEmailTransferredcall to CSRProvidercalling toscheduleapptGhostCallGenericCallEmergencyCallScheduleCallCancellationNo BillingQuestionsFree!NoserviceNeededConnectedULGPlannedParenthoodCallEmploymentCallProvidedStratusVideoWebsiteCallingparent ofpatientRadiologyFriendlyClientDialedout toMexicoConnectedContractorDocumentTranslationRequestUsedGoogle tolocate alanguageEskenaziHealthCallWrongNumberReceivedHappyCustomerServiceSubmittedScheduleCallLegalCallFriendlyInterpreter

Customer Service Appreciation Week - Day 1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Treated a client with respect
  2. Used Google to locate account
  3. B2B Calls
  4. Client Refused
  5. All parties successfully connected
  6. Smiled
  7. Said "happy to assist you 12 times today"
  8. 4 Spanish Calls In a Row
  9. Chuukese Call
  10. Used the client's name on call
  11. ASL Request
  12. Talking on mute
  13. Helped client figure out language
  14. Test Call
  15. Audio Issues
  16. Connected 6 Arabic interpreters
  17. LEP by themselves on the line
  18. Multiple Dial Outs
  19. Name of LEP started with an M
  20. Refused Service
  21. Long Call
  22. Interpreter ID ending in 5
  23. Client gave me a compliment
  24. Requested Call Alert
  25. AGENT ID ending in 7
  26. Maintained a good voice level
  27. Caller requesting In Person
  28. Hold Time <1 min
  29. Transferred call to CST
  30. Helped another CSR locate account
  31. Client said "Thank You"
  32. LEP Onsite
  33. Female Interpreter
  34. Said "I hope you have a great day"
  35. This is an OT Shift
  36. Provider name started with an A
  37. Provided Customer Feedback Email
  38. Transferred call to CSR
  39. Provider calling to schedule appt
  40. Ghost Call
  41. Generic Call
  42. Emergency Call
  43. Schedule Call Cancellation
  44. No Billing Questions
  45. Free!
  46. No service Needed
  47. Connected ULG
  48. Planned Parenthood Call
  49. Employment Call
  50. Provided Stratus Video Website
  51. Calling parent of patient
  52. Radiology
  53. Friendly Client
  54. Dialed out to Mexico
  55. Connected Contractor
  56. Document Translation Request
  57. Used Google to locate a language
  58. Eskenazi Health Call
  59. Wrong Number
  60. Received Happy Customer Service
  61. Submitted Schedule Call
  62. Legal Call
  63. Friendly Interpreter