Ghost Call Used Google to locate a language LEP by themselves on the line Legal Call Treated a client with respect Said "happy to assist you 12 times today" Calling parent of patient ASL Request Submitted Schedule Call Dialed out to Mexico Helped another CSR locate account Test Call Radiology Provider name started with an A Audio Issues Connected Contractor Employment Call Connected 6 Arabic interpreters No service Needed Said "I hope you have a great day" Provider calling to schedule appt Hold Time <1 min 4 Spanish Calls In a Row Received Happy Customer Service Connected ULG Schedule Call Cancellation B2B Calls All parties successfully connected AGENT ID ending in 7 Generic Call Transferred call to CST Name of LEP started with an M Used Google to locate account Caller requesting In Person Requested Call Alert Emergency Call Interpreter ID ending in 5 This is an OT Shift Friendly Interpreter Smiled Client said "Thank You" Eskenazi Health Call Client Refused Maintained a good voice level Free! Talking on mute Planned Parenthood Call Client gave me a compliment Wrong Number Document Translation Request Refused Service Chuukese Call Used the client's name on call Friendly Client LEP Onsite Transferred call to CSR Provided Stratus Video Website Long Call Provided Customer Feedback Email Female Interpreter No Billing Questions Multiple Dial Outs Helped client figure out language Ghost Call Used Google to locate a language LEP by themselves on the line Legal Call Treated a client with respect Said "happy to assist you 12 times today" Calling parent of patient ASL Request Submitted Schedule Call Dialed out to Mexico Helped another CSR locate account Test Call Radiology Provider name started with an A Audio Issues Connected Contractor Employment Call Connected 6 Arabic interpreters No service Needed Said "I hope you have a great day" Provider calling to schedule appt Hold Time <1 min 4 Spanish Calls In a Row Received Happy Customer Service Connected ULG Schedule Call Cancellation B2B Calls All parties successfully connected AGENT ID ending in 7 Generic Call Transferred call to CST Name of LEP started with an M Used Google to locate account Caller requesting In Person Requested Call Alert Emergency Call Interpreter ID ending in 5 This is an OT Shift Friendly Interpreter Smiled Client said "Thank You" Eskenazi Health Call Client Refused Maintained a good voice level Free! Talking on mute Planned Parenthood Call Client gave me a compliment Wrong Number Document Translation Request Refused Service Chuukese Call Used the client's name on call Friendly Client LEP Onsite Transferred call to CSR Provided Stratus Video Website Long Call Provided Customer Feedback Email Female Interpreter No Billing Questions Multiple Dial Outs Helped client figure out language
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Ghost Call
Used Google to locate a language
LEP by themselves on the line
Legal Call
Treated a client with respect
Said "happy to assist you 12 times today"
Calling parent of patient
ASL Request
Submitted Schedule Call
Dialed out to Mexico
Helped another CSR locate account
Test Call
Radiology
Provider name started with an A
Audio Issues
Connected Contractor
Employment Call
Connected 6 Arabic interpreters
No service Needed
Said "I hope you have a great day"
Provider calling to schedule appt
Hold Time <1 min
4 Spanish Calls In a Row
Received Happy Customer Service
Connected ULG
Schedule Call Cancellation
B2B Calls
All parties successfully connected
AGENT ID ending in 7
Generic Call
Transferred call to CST
Name of LEP started with an M
Used Google to locate account
Caller requesting In Person
Requested Call Alert
Emergency Call
Interpreter ID ending in 5
This is an OT Shift
Friendly Interpreter
Smiled
Client said "Thank You"
Eskenazi Health Call
Client Refused
Maintained a good voice level
Free!
Talking on mute
Planned Parenthood Call
Client gave me a compliment
Wrong Number
Document Translation Request
Refused Service
Chuukese Call
Used the client's name on call
Friendly Client
LEP Onsite
Transferred call to CSR
Provided Stratus Video Website
Long Call
Provided Customer Feedback Email
Female Interpreter
No Billing Questions
Multiple Dial Outs
Helped client figure out language