EmploymentCallConnectedContractorEskenaziHealthCallLegalCallReceivedHappyCustomerServiceDialedout toMexicoAGENTID endingin 7FriendlyClient4 SpanishCalls In aRowB2BCallsClientsaid"ThankYou"RefusedServiceRadiologyCallingparent ofpatientInterpreterID endingin 5ConnectedULGHelpedanother CSRlocateaccountProvidernamestartedwith an AGenericCallUsedGoogle tolocate alanguageConnected6 ArabicinterpretersClientRefusedFemaleInterpreterNoserviceNeededScheduleCallCancellationTransferredcall to CSTSaid "Ihope youhave agreat day"Used theclient'sname oncallTreated aclient withrespectUsedGoogle tolocateaccountThis isan OTShiftProvidedCustomerFeedbackEmailTestCallLongCallAudioIssuesFriendlyInterpreterClient gaveme acomplimentHelpedclientfigure outlanguageAll partiessuccessfullyconnectedNo BillingQuestionsPlannedParenthoodCallDocumentTranslationRequestSubmittedScheduleCallProvidedStratusVideoWebsiteLEP bythemselveson the lineLEPOnsiteChuukeseCallProvidercalling toscheduleapptHoldTime<1 minGhostCallWrongNumberSaid "happyto assist you12 timestoday"Free!Transferredcall to CSRTalkingonmuteMultipleDialOutsCallerrequestingIn PersonASLRequestRequestedCall AlertSmiledMaintaineda goodvoice levelName ofLEPstartedwith an MEmergencyCallEmploymentCallConnectedContractorEskenaziHealthCallLegalCallReceivedHappyCustomerServiceDialedout toMexicoAGENTID endingin 7FriendlyClient4 SpanishCalls In aRowB2BCallsClientsaid"ThankYou"RefusedServiceRadiologyCallingparent ofpatientInterpreterID endingin 5ConnectedULGHelpedanother CSRlocateaccountProvidernamestartedwith an AGenericCallUsedGoogle tolocate alanguageConnected6 ArabicinterpretersClientRefusedFemaleInterpreterNoserviceNeededScheduleCallCancellationTransferredcall to CSTSaid "Ihope youhave agreat day"Used theclient'sname oncallTreated aclient withrespectUsedGoogle tolocateaccountThis isan OTShiftProvidedCustomerFeedbackEmailTestCallLongCallAudioIssuesFriendlyInterpreterClient gaveme acomplimentHelpedclientfigure outlanguageAll partiessuccessfullyconnectedNo BillingQuestionsPlannedParenthoodCallDocumentTranslationRequestSubmittedScheduleCallProvidedStratusVideoWebsiteLEP bythemselveson the lineLEPOnsiteChuukeseCallProvidercalling toscheduleapptHoldTime<1 minGhostCallWrongNumberSaid "happyto assist you12 timestoday"Free!Transferredcall to CSRTalkingonmuteMultipleDialOutsCallerrequestingIn PersonASLRequestRequestedCall AlertSmiledMaintaineda goodvoice levelName ofLEPstartedwith an MEmergencyCall

Customer Service Appreciation Week - Day 1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
  1. Employment Call
  2. Connected Contractor
  3. Eskenazi Health Call
  4. Legal Call
  5. Received Happy Customer Service
  6. Dialed out to Mexico
  7. AGENT ID ending in 7
  8. Friendly Client
  9. 4 Spanish Calls In a Row
  10. B2B Calls
  11. Client said "Thank You"
  12. Refused Service
  13. Radiology
  14. Calling parent of patient
  15. Interpreter ID ending in 5
  16. Connected ULG
  17. Helped another CSR locate account
  18. Provider name started with an A
  19. Generic Call
  20. Used Google to locate a language
  21. Connected 6 Arabic interpreters
  22. Client Refused
  23. Female Interpreter
  24. No service Needed
  25. Schedule Call Cancellation
  26. Transferred call to CST
  27. Said "I hope you have a great day"
  28. Used the client's name on call
  29. Treated a client with respect
  30. Used Google to locate account
  31. This is an OT Shift
  32. Provided Customer Feedback Email
  33. Test Call
  34. Long Call
  35. Audio Issues
  36. Friendly Interpreter
  37. Client gave me a compliment
  38. Helped client figure out language
  39. All parties successfully connected
  40. No Billing Questions
  41. Planned Parenthood Call
  42. Document Translation Request
  43. Submitted Schedule Call
  44. Provided Stratus Video Website
  45. LEP by themselves on the line
  46. LEP Onsite
  47. Chuukese Call
  48. Provider calling to schedule appt
  49. Hold Time <1 min
  50. Ghost Call
  51. Wrong Number
  52. Said "happy to assist you 12 times today"
  53. Free!
  54. Transferred call to CSR
  55. Talking on mute
  56. Multiple Dial Outs
  57. Caller requesting In Person
  58. ASL Request
  59. Requested Call Alert
  60. Smiled
  61. Maintained a good voice level
  62. Name of LEP started with an M
  63. Emergency Call