Helpedanother CSRlocateaccountThis isan OTShiftDocumentTranslationRequestMultipleDialOutsAll partiessuccessfullyconnectedProvidercalling toscheduleapptClientRefusedClient gaveme acomplimentLegalCallScheduleCallCancellationTransferredcall to CSRLEPOnsiteFriendlyClientNoserviceNeededProvidedStratusVideoWebsiteRefusedServiceReceivedHappyCustomerServiceInterpreterID endingin 5EmergencyCallLEP bythemselveson the lineEmploymentCallAGENTID endingin 7UsedGoogle tolocate alanguageProvidedCustomerFeedbackEmailSubmittedScheduleCallFree!TestCallEskenaziHealthCallRequestedCall AlertLongCallHoldTime<1 minASLRequestConnectedContractorTransferredcall to CSTDialedout toMexicoPlannedParenthoodCallCallingparent ofpatientAudioIssuesProvidernamestartedwith an AUsed theclient'sname oncallTreated aclient withrespectFemaleInterpreterGenericCallRadiologyConnected6 ArabicinterpretersWrongNumberCallerrequestingIn PersonChuukeseCallSaid "Ihope youhave agreat day"Said "happyto assist you12 timestoday"B2BCallsNo BillingQuestionsName ofLEPstartedwith an MUsedGoogle tolocateaccount4 SpanishCalls In aRowFriendlyInterpreterHelpedclientfigure outlanguageMaintaineda goodvoice levelGhostCallSmiledTalkingonmuteClientsaid"ThankYou"ConnectedULGHelpedanother CSRlocateaccountThis isan OTShiftDocumentTranslationRequestMultipleDialOutsAll partiessuccessfullyconnectedProvidercalling toscheduleapptClientRefusedClient gaveme acomplimentLegalCallScheduleCallCancellationTransferredcall to CSRLEPOnsiteFriendlyClientNoserviceNeededProvidedStratusVideoWebsiteRefusedServiceReceivedHappyCustomerServiceInterpreterID endingin 5EmergencyCallLEP bythemselveson the lineEmploymentCallAGENTID endingin 7UsedGoogle tolocate alanguageProvidedCustomerFeedbackEmailSubmittedScheduleCallFree!TestCallEskenaziHealthCallRequestedCall AlertLongCallHoldTime<1 minASLRequestConnectedContractorTransferredcall to CSTDialedout toMexicoPlannedParenthoodCallCallingparent ofpatientAudioIssuesProvidernamestartedwith an AUsed theclient'sname oncallTreated aclient withrespectFemaleInterpreterGenericCallRadiologyConnected6 ArabicinterpretersWrongNumberCallerrequestingIn PersonChuukeseCallSaid "Ihope youhave agreat day"Said "happyto assist you12 timestoday"B2BCallsNo BillingQuestionsName ofLEPstartedwith an MUsedGoogle tolocateaccount4 SpanishCalls In aRowFriendlyInterpreterHelpedclientfigure outlanguageMaintaineda goodvoice levelGhostCallSmiledTalkingonmuteClientsaid"ThankYou"ConnectedULG

Customer Service Appreciation Week - Day 1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Helped another CSR locate account
  2. This is an OT Shift
  3. Document Translation Request
  4. Multiple Dial Outs
  5. All parties successfully connected
  6. Provider calling to schedule appt
  7. Client Refused
  8. Client gave me a compliment
  9. Legal Call
  10. Schedule Call Cancellation
  11. Transferred call to CSR
  12. LEP Onsite
  13. Friendly Client
  14. No service Needed
  15. Provided Stratus Video Website
  16. Refused Service
  17. Received Happy Customer Service
  18. Interpreter ID ending in 5
  19. Emergency Call
  20. LEP by themselves on the line
  21. Employment Call
  22. AGENT ID ending in 7
  23. Used Google to locate a language
  24. Provided Customer Feedback Email
  25. Submitted Schedule Call
  26. Free!
  27. Test Call
  28. Eskenazi Health Call
  29. Requested Call Alert
  30. Long Call
  31. Hold Time <1 min
  32. ASL Request
  33. Connected Contractor
  34. Transferred call to CST
  35. Dialed out to Mexico
  36. Planned Parenthood Call
  37. Calling parent of patient
  38. Audio Issues
  39. Provider name started with an A
  40. Used the client's name on call
  41. Treated a client with respect
  42. Female Interpreter
  43. Generic Call
  44. Radiology
  45. Connected 6 Arabic interpreters
  46. Wrong Number
  47. Caller requesting In Person
  48. Chuukese Call
  49. Said "I hope you have a great day"
  50. Said "happy to assist you 12 times today"
  51. B2B Calls
  52. No Billing Questions
  53. Name of LEP started with an M
  54. Used Google to locate account
  55. 4 Spanish Calls In a Row
  56. Friendly Interpreter
  57. Helped client figure out language
  58. Maintained a good voice level
  59. Ghost Call
  60. Smiled
  61. Talking on mute
  62. Client said "Thank You"
  63. Connected ULG