4 SpanishCalls In aRowNoserviceNeededTalkingonmuteClientsaid"ThankYou"RefusedServiceProvidedStratusVideoWebsiteName ofLEPstartedwith an MGhostCallLegalCallEmploymentCallFree!ChuukeseCallEmergencyCallNo BillingQuestionsDocumentTranslationRequestTransferredcall to CSTSaid "Ihope youhave agreat day"PlannedParenthoodCallAGENTID endingin 7RequestedCall AlertSmiledMaintaineda goodvoice levelProvidercalling toscheduleapptThis isan OTShiftFriendlyInterpreterScheduleCallCancellationGenericCallLEP bythemselveson the lineLongCallProvidernamestartedwith an AASLRequestDialedout toMexicoHoldTime<1 minLEPOnsiteHelpedanother CSRlocateaccountWrongNumberConnected6 ArabicinterpretersSaid "happyto assist you12 timestoday"UsedGoogle tolocate alanguageRadiologyTreated aclient withrespectConnectedULGReceivedHappyCustomerServiceCallingparent ofpatientInterpreterID endingin 5ConnectedContractorAll partiessuccessfullyconnectedClient gaveme acomplimentProvidedCustomerFeedbackEmailEskenaziHealthCallB2BCallsTestCallMultipleDialOutsUsed theclient'sname oncallCallerrequestingIn PersonAudioIssuesClientRefusedSubmittedScheduleCallUsedGoogle tolocateaccountTransferredcall to CSRFemaleInterpreterHelpedclientfigure outlanguageFriendlyClient4 SpanishCalls In aRowNoserviceNeededTalkingonmuteClientsaid"ThankYou"RefusedServiceProvidedStratusVideoWebsiteName ofLEPstartedwith an MGhostCallLegalCallEmploymentCallFree!ChuukeseCallEmergencyCallNo BillingQuestionsDocumentTranslationRequestTransferredcall to CSTSaid "Ihope youhave agreat day"PlannedParenthoodCallAGENTID endingin 7RequestedCall AlertSmiledMaintaineda goodvoice levelProvidercalling toscheduleapptThis isan OTShiftFriendlyInterpreterScheduleCallCancellationGenericCallLEP bythemselveson the lineLongCallProvidernamestartedwith an AASLRequestDialedout toMexicoHoldTime<1 minLEPOnsiteHelpedanother CSRlocateaccountWrongNumberConnected6 ArabicinterpretersSaid "happyto assist you12 timestoday"UsedGoogle tolocate alanguageRadiologyTreated aclient withrespectConnectedULGReceivedHappyCustomerServiceCallingparent ofpatientInterpreterID endingin 5ConnectedContractorAll partiessuccessfullyconnectedClient gaveme acomplimentProvidedCustomerFeedbackEmailEskenaziHealthCallB2BCallsTestCallMultipleDialOutsUsed theclient'sname oncallCallerrequestingIn PersonAudioIssuesClientRefusedSubmittedScheduleCallUsedGoogle tolocateaccountTransferredcall to CSRFemaleInterpreterHelpedclientfigure outlanguageFriendlyClient

Customer Service Appreciation Week - Day 1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 4 Spanish Calls In a Row
  2. No service Needed
  3. Talking on mute
  4. Client said "Thank You"
  5. Refused Service
  6. Provided Stratus Video Website
  7. Name of LEP started with an M
  8. Ghost Call
  9. Legal Call
  10. Employment Call
  11. Free!
  12. Chuukese Call
  13. Emergency Call
  14. No Billing Questions
  15. Document Translation Request
  16. Transferred call to CST
  17. Said "I hope you have a great day"
  18. Planned Parenthood Call
  19. AGENT ID ending in 7
  20. Requested Call Alert
  21. Smiled
  22. Maintained a good voice level
  23. Provider calling to schedule appt
  24. This is an OT Shift
  25. Friendly Interpreter
  26. Schedule Call Cancellation
  27. Generic Call
  28. LEP by themselves on the line
  29. Long Call
  30. Provider name started with an A
  31. ASL Request
  32. Dialed out to Mexico
  33. Hold Time <1 min
  34. LEP Onsite
  35. Helped another CSR locate account
  36. Wrong Number
  37. Connected 6 Arabic interpreters
  38. Said "happy to assist you 12 times today"
  39. Used Google to locate a language
  40. Radiology
  41. Treated a client with respect
  42. Connected ULG
  43. Received Happy Customer Service
  44. Calling parent of patient
  45. Interpreter ID ending in 5
  46. Connected Contractor
  47. All parties successfully connected
  48. Client gave me a compliment
  49. Provided Customer Feedback Email
  50. Eskenazi Health Call
  51. B2B Calls
  52. Test Call
  53. Multiple Dial Outs
  54. Used the client's name on call
  55. Caller requesting In Person
  56. Audio Issues
  57. Client Refused
  58. Submitted Schedule Call
  59. Used Google to locate account
  60. Transferred call to CSR
  61. Female Interpreter
  62. Helped client figure out language
  63. Friendly Client