MultipleDialOutsUsed theclient'sname oncallHelpedclientfigure outlanguageSaid "happyto assist you12 timestoday"FriendlyInterpreterProvidedCustomerFeedbackEmailName ofLEPstartedwith an MB2BCallsMaintaineda goodvoice levelRadiologyProvidedStratusVideoWebsiteConnected6 ArabicinterpretersAll partiessuccessfullyconnectedProvidercalling toscheduleapptUsedGoogle tolocate alanguageFriendlyClientNo BillingQuestionsReceivedHappyCustomerServiceClientRefusedEskenaziHealthCallThis isan OTShiftLEP bythemselveson the lineCallingparent ofpatientDialedout toMexicoWrongNumberTransferredcall to CSTFree!LongCallLegalCallTestCallAGENTID endingin 7Providernamestartedwith an ATransferredcall to CSREmergencyCallChuukeseCallFemaleInterpreterRefusedServiceGenericCallHelpedanother CSRlocateaccountConnectedContractorSaid "Ihope youhave agreat day"CallerrequestingIn PersonASLRequestLEPOnsiteClientsaid"ThankYou"RequestedCall AlertGhostCallHoldTime<1 minConnectedULGUsedGoogle tolocateaccountEmploymentCallTalkingonmuteInterpreterID endingin 5SmiledDocumentTranslationRequestScheduleCallCancellationAudioIssues4 SpanishCalls In aRowClient gaveme acomplimentNoserviceNeededSubmittedScheduleCallPlannedParenthoodCallTreated aclient withrespectMultipleDialOutsUsed theclient'sname oncallHelpedclientfigure outlanguageSaid "happyto assist you12 timestoday"FriendlyInterpreterProvidedCustomerFeedbackEmailName ofLEPstartedwith an MB2BCallsMaintaineda goodvoice levelRadiologyProvidedStratusVideoWebsiteConnected6 ArabicinterpretersAll partiessuccessfullyconnectedProvidercalling toscheduleapptUsedGoogle tolocate alanguageFriendlyClientNo BillingQuestionsReceivedHappyCustomerServiceClientRefusedEskenaziHealthCallThis isan OTShiftLEP bythemselveson the lineCallingparent ofpatientDialedout toMexicoWrongNumberTransferredcall to CSTFree!LongCallLegalCallTestCallAGENTID endingin 7Providernamestartedwith an ATransferredcall to CSREmergencyCallChuukeseCallFemaleInterpreterRefusedServiceGenericCallHelpedanother CSRlocateaccountConnectedContractorSaid "Ihope youhave agreat day"CallerrequestingIn PersonASLRequestLEPOnsiteClientsaid"ThankYou"RequestedCall AlertGhostCallHoldTime<1 minConnectedULGUsedGoogle tolocateaccountEmploymentCallTalkingonmuteInterpreterID endingin 5SmiledDocumentTranslationRequestScheduleCallCancellationAudioIssues4 SpanishCalls In aRowClient gaveme acomplimentNoserviceNeededSubmittedScheduleCallPlannedParenthoodCallTreated aclient withrespect

Customer Service Appreciation Week - Day 1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Multiple Dial Outs
  2. Used the client's name on call
  3. Helped client figure out language
  4. Said "happy to assist you 12 times today"
  5. Friendly Interpreter
  6. Provided Customer Feedback Email
  7. Name of LEP started with an M
  8. B2B Calls
  9. Maintained a good voice level
  10. Radiology
  11. Provided Stratus Video Website
  12. Connected 6 Arabic interpreters
  13. All parties successfully connected
  14. Provider calling to schedule appt
  15. Used Google to locate a language
  16. Friendly Client
  17. No Billing Questions
  18. Received Happy Customer Service
  19. Client Refused
  20. Eskenazi Health Call
  21. This is an OT Shift
  22. LEP by themselves on the line
  23. Calling parent of patient
  24. Dialed out to Mexico
  25. Wrong Number
  26. Transferred call to CST
  27. Free!
  28. Long Call
  29. Legal Call
  30. Test Call
  31. AGENT ID ending in 7
  32. Provider name started with an A
  33. Transferred call to CSR
  34. Emergency Call
  35. Chuukese Call
  36. Female Interpreter
  37. Refused Service
  38. Generic Call
  39. Helped another CSR locate account
  40. Connected Contractor
  41. Said "I hope you have a great day"
  42. Caller requesting In Person
  43. ASL Request
  44. LEP Onsite
  45. Client said "Thank You"
  46. Requested Call Alert
  47. Ghost Call
  48. Hold Time <1 min
  49. Connected ULG
  50. Used Google to locate account
  51. Employment Call
  52. Talking on mute
  53. Interpreter ID ending in 5
  54. Smiled
  55. Document Translation Request
  56. Schedule Call Cancellation
  57. Audio Issues
  58. 4 Spanish Calls In a Row
  59. Client gave me a compliment
  60. No service Needed
  61. Submitted Schedule Call
  62. Planned Parenthood Call
  63. Treated a client with respect