FemaleInterpreterLEP bythemselveson the lineHelpedclientfigure outlanguageInterpreterID endingin 5ChuukeseCallWrongNumberMultipleDialOutsFriendlyInterpreterEmploymentCallProvidernamestartedwith an ACallingparent ofpatientUsed theclient'sname oncallCallerrequestingIn PersonASLRequestDialedout toMexicoSaid "happyto assist you12 timestoday"No BillingQuestionsLongCall4 SpanishCalls In aRowLEPOnsiteConnectedULGEmergencyCallUsedGoogle tolocate alanguageAll partiessuccessfullyconnectedThis isan OTShiftConnectedContractorTransferredcall to CSTProvidercalling toscheduleapptPlannedParenthoodCallSmiledTransferredcall to CSRUsedGoogle tolocateaccountGhostCallSaid "Ihope youhave agreat day"RefusedServiceLegalCallHoldTime<1 minFriendlyClientDocumentTranslationRequestProvidedStratusVideoWebsiteNoserviceNeededTalkingonmuteFree!Maintaineda goodvoice levelEskenaziHealthCallRequestedCall AlertName ofLEPstartedwith an MClientsaid"ThankYou"GenericCallAudioIssuesConnected6 ArabicinterpretersRadiologySubmittedScheduleCallB2BCallsTreated aclient withrespectReceivedHappyCustomerServiceClientRefusedHelpedanother CSRlocateaccountProvidedCustomerFeedbackEmailClient gaveme acomplimentScheduleCallCancellationTestCallAGENTID endingin 7FemaleInterpreterLEP bythemselveson the lineHelpedclientfigure outlanguageInterpreterID endingin 5ChuukeseCallWrongNumberMultipleDialOutsFriendlyInterpreterEmploymentCallProvidernamestartedwith an ACallingparent ofpatientUsed theclient'sname oncallCallerrequestingIn PersonASLRequestDialedout toMexicoSaid "happyto assist you12 timestoday"No BillingQuestionsLongCall4 SpanishCalls In aRowLEPOnsiteConnectedULGEmergencyCallUsedGoogle tolocate alanguageAll partiessuccessfullyconnectedThis isan OTShiftConnectedContractorTransferredcall to CSTProvidercalling toscheduleapptPlannedParenthoodCallSmiledTransferredcall to CSRUsedGoogle tolocateaccountGhostCallSaid "Ihope youhave agreat day"RefusedServiceLegalCallHoldTime<1 minFriendlyClientDocumentTranslationRequestProvidedStratusVideoWebsiteNoserviceNeededTalkingonmuteFree!Maintaineda goodvoice levelEskenaziHealthCallRequestedCall AlertName ofLEPstartedwith an MClientsaid"ThankYou"GenericCallAudioIssuesConnected6 ArabicinterpretersRadiologySubmittedScheduleCallB2BCallsTreated aclient withrespectReceivedHappyCustomerServiceClientRefusedHelpedanother CSRlocateaccountProvidedCustomerFeedbackEmailClient gaveme acomplimentScheduleCallCancellationTestCallAGENTID endingin 7

Customer Service Appreciation Week - Day 1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Female Interpreter
  2. LEP by themselves on the line
  3. Helped client figure out language
  4. Interpreter ID ending in 5
  5. Chuukese Call
  6. Wrong Number
  7. Multiple Dial Outs
  8. Friendly Interpreter
  9. Employment Call
  10. Provider name started with an A
  11. Calling parent of patient
  12. Used the client's name on call
  13. Caller requesting In Person
  14. ASL Request
  15. Dialed out to Mexico
  16. Said "happy to assist you 12 times today"
  17. No Billing Questions
  18. Long Call
  19. 4 Spanish Calls In a Row
  20. LEP Onsite
  21. Connected ULG
  22. Emergency Call
  23. Used Google to locate a language
  24. All parties successfully connected
  25. This is an OT Shift
  26. Connected Contractor
  27. Transferred call to CST
  28. Provider calling to schedule appt
  29. Planned Parenthood Call
  30. Smiled
  31. Transferred call to CSR
  32. Used Google to locate account
  33. Ghost Call
  34. Said "I hope you have a great day"
  35. Refused Service
  36. Legal Call
  37. Hold Time <1 min
  38. Friendly Client
  39. Document Translation Request
  40. Provided Stratus Video Website
  41. No service Needed
  42. Talking on mute
  43. Free!
  44. Maintained a good voice level
  45. Eskenazi Health Call
  46. Requested Call Alert
  47. Name of LEP started with an M
  48. Client said "Thank You"
  49. Generic Call
  50. Audio Issues
  51. Connected 6 Arabic interpreters
  52. Radiology
  53. Submitted Schedule Call
  54. B2B Calls
  55. Treated a client with respect
  56. Received Happy Customer Service
  57. Client Refused
  58. Helped another CSR locate account
  59. Provided Customer Feedback Email
  60. Client gave me a compliment
  61. Schedule Call Cancellation
  62. Test Call
  63. AGENT ID ending in 7