Helpedclientfigure outlanguageScheduleCallCancellationTransferredcall to CSTB2BCallsEmergencyCallLongCallLegalCallProvidedStratusVideoWebsiteRadiologyProvidedCustomerFeedbackEmailSmiledConnected6 ArabicinterpretersAudioIssuesInterpreterID endingin 5WrongNumberCallingparent ofpatientASLRequestUsedGoogle tolocate alanguageLEPOnsiteRequestedCall AlertProvidernamestartedwith an ATransferredcall to CSREmploymentCallName ofLEPstartedwith an MPlannedParenthoodCallClientsaid"ThankYou"HoldTime<1 minGhostCallSubmittedScheduleCallClient gaveme acomplimentTreated aclient withrespectDocumentTranslationRequestHelpedanother CSRlocateaccountTalkingonmuteMultipleDialOutsNoserviceNeededNo BillingQuestionsFemaleInterpreterSaid "Ihope youhave agreat day"EskenaziHealthCallConnectedULGAGENTID endingin 7Said "happyto assist you12 timestoday"FriendlyClientFree!ClientRefused4 SpanishCalls In aRowTestCallUsed theclient'sname oncallRefusedServiceCallerrequestingIn PersonDialedout toMexicoReceivedHappyCustomerServiceMaintaineda goodvoice levelThis isan OTShiftUsedGoogle tolocateaccountProvidercalling toscheduleapptAll partiessuccessfullyconnectedLEP bythemselveson the lineFriendlyInterpreterConnectedContractorGenericCallChuukeseCallHelpedclientfigure outlanguageScheduleCallCancellationTransferredcall to CSTB2BCallsEmergencyCallLongCallLegalCallProvidedStratusVideoWebsiteRadiologyProvidedCustomerFeedbackEmailSmiledConnected6 ArabicinterpretersAudioIssuesInterpreterID endingin 5WrongNumberCallingparent ofpatientASLRequestUsedGoogle tolocate alanguageLEPOnsiteRequestedCall AlertProvidernamestartedwith an ATransferredcall to CSREmploymentCallName ofLEPstartedwith an MPlannedParenthoodCallClientsaid"ThankYou"HoldTime<1 minGhostCallSubmittedScheduleCallClient gaveme acomplimentTreated aclient withrespectDocumentTranslationRequestHelpedanother CSRlocateaccountTalkingonmuteMultipleDialOutsNoserviceNeededNo BillingQuestionsFemaleInterpreterSaid "Ihope youhave agreat day"EskenaziHealthCallConnectedULGAGENTID endingin 7Said "happyto assist you12 timestoday"FriendlyClientFree!ClientRefused4 SpanishCalls In aRowTestCallUsed theclient'sname oncallRefusedServiceCallerrequestingIn PersonDialedout toMexicoReceivedHappyCustomerServiceMaintaineda goodvoice levelThis isan OTShiftUsedGoogle tolocateaccountProvidercalling toscheduleapptAll partiessuccessfullyconnectedLEP bythemselveson the lineFriendlyInterpreterConnectedContractorGenericCallChuukeseCall

Customer Service Appreciation Week - Day 1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Helped client figure out language
  2. Schedule Call Cancellation
  3. Transferred call to CST
  4. B2B Calls
  5. Emergency Call
  6. Long Call
  7. Legal Call
  8. Provided Stratus Video Website
  9. Radiology
  10. Provided Customer Feedback Email
  11. Smiled
  12. Connected 6 Arabic interpreters
  13. Audio Issues
  14. Interpreter ID ending in 5
  15. Wrong Number
  16. Calling parent of patient
  17. ASL Request
  18. Used Google to locate a language
  19. LEP Onsite
  20. Requested Call Alert
  21. Provider name started with an A
  22. Transferred call to CSR
  23. Employment Call
  24. Name of LEP started with an M
  25. Planned Parenthood Call
  26. Client said "Thank You"
  27. Hold Time <1 min
  28. Ghost Call
  29. Submitted Schedule Call
  30. Client gave me a compliment
  31. Treated a client with respect
  32. Document Translation Request
  33. Helped another CSR locate account
  34. Talking on mute
  35. Multiple Dial Outs
  36. No service Needed
  37. No Billing Questions
  38. Female Interpreter
  39. Said "I hope you have a great day"
  40. Eskenazi Health Call
  41. Connected ULG
  42. AGENT ID ending in 7
  43. Said "happy to assist you 12 times today"
  44. Friendly Client
  45. Free!
  46. Client Refused
  47. 4 Spanish Calls In a Row
  48. Test Call
  49. Used the client's name on call
  50. Refused Service
  51. Caller requesting In Person
  52. Dialed out to Mexico
  53. Received Happy Customer Service
  54. Maintained a good voice level
  55. This is an OT Shift
  56. Used Google to locate account
  57. Provider calling to schedule appt
  58. All parties successfully connected
  59. LEP by themselves on the line
  60. Friendly Interpreter
  61. Connected Contractor
  62. Generic Call
  63. Chuukese Call