Used theclient'sname oncallLongCallTransferredcall to CSRProvidercalling toscheduleapptFree!InterpreterID endingin 5Said "Ihope youhave agreat day"Dialedout toMexicoProvidedStratusVideoWebsiteUsedGoogle tolocateaccountCallerrequestingIn PersonGenericCallSmiledName ofLEPstartedwith an MFemaleInterpreterHoldTime<1 minAudioIssuesUsedGoogle tolocate alanguageRequestedCall AlertEmergencyCallConnectedContractorNoserviceNeededLEP bythemselveson the lineConnectedULGFriendlyClient4 SpanishCalls In aRowTransferredcall to CSTNo BillingQuestionsAll partiessuccessfullyconnectedMultipleDialOutsTalkingonmuteAGENTID endingin 7B2BCallsSaid "happyto assist you12 timestoday"SubmittedScheduleCallProvidernamestartedwith an AReceivedHappyCustomerServiceClient gaveme acomplimentWrongNumberLegalCallChuukeseCallTreated aclient withrespectRadiologyTestCallFriendlyInterpreterEskenaziHealthCallGhostCallClientsaid"ThankYou"PlannedParenthoodCallCallingparent ofpatientMaintaineda goodvoice levelThis isan OTShiftDocumentTranslationRequestClientRefusedHelpedclientfigure outlanguageEmploymentCallScheduleCallCancellationASLRequestLEPOnsiteRefusedServiceProvidedCustomerFeedbackEmailHelpedanother CSRlocateaccountConnected6 ArabicinterpretersUsed theclient'sname oncallLongCallTransferredcall to CSRProvidercalling toscheduleapptFree!InterpreterID endingin 5Said "Ihope youhave agreat day"Dialedout toMexicoProvidedStratusVideoWebsiteUsedGoogle tolocateaccountCallerrequestingIn PersonGenericCallSmiledName ofLEPstartedwith an MFemaleInterpreterHoldTime<1 minAudioIssuesUsedGoogle tolocate alanguageRequestedCall AlertEmergencyCallConnectedContractorNoserviceNeededLEP bythemselveson the lineConnectedULGFriendlyClient4 SpanishCalls In aRowTransferredcall to CSTNo BillingQuestionsAll partiessuccessfullyconnectedMultipleDialOutsTalkingonmuteAGENTID endingin 7B2BCallsSaid "happyto assist you12 timestoday"SubmittedScheduleCallProvidernamestartedwith an AReceivedHappyCustomerServiceClient gaveme acomplimentWrongNumberLegalCallChuukeseCallTreated aclient withrespectRadiologyTestCallFriendlyInterpreterEskenaziHealthCallGhostCallClientsaid"ThankYou"PlannedParenthoodCallCallingparent ofpatientMaintaineda goodvoice levelThis isan OTShiftDocumentTranslationRequestClientRefusedHelpedclientfigure outlanguageEmploymentCallScheduleCallCancellationASLRequestLEPOnsiteRefusedServiceProvidedCustomerFeedbackEmailHelpedanother CSRlocateaccountConnected6 Arabicinterpreters

Customer Service Appreciation Week - Day 1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used the client's name on call
  2. Long Call
  3. Transferred call to CSR
  4. Provider calling to schedule appt
  5. Free!
  6. Interpreter ID ending in 5
  7. Said "I hope you have a great day"
  8. Dialed out to Mexico
  9. Provided Stratus Video Website
  10. Used Google to locate account
  11. Caller requesting In Person
  12. Generic Call
  13. Smiled
  14. Name of LEP started with an M
  15. Female Interpreter
  16. Hold Time <1 min
  17. Audio Issues
  18. Used Google to locate a language
  19. Requested Call Alert
  20. Emergency Call
  21. Connected Contractor
  22. No service Needed
  23. LEP by themselves on the line
  24. Connected ULG
  25. Friendly Client
  26. 4 Spanish Calls In a Row
  27. Transferred call to CST
  28. No Billing Questions
  29. All parties successfully connected
  30. Multiple Dial Outs
  31. Talking on mute
  32. AGENT ID ending in 7
  33. B2B Calls
  34. Said "happy to assist you 12 times today"
  35. Submitted Schedule Call
  36. Provider name started with an A
  37. Received Happy Customer Service
  38. Client gave me a compliment
  39. Wrong Number
  40. Legal Call
  41. Chuukese Call
  42. Treated a client with respect
  43. Radiology
  44. Test Call
  45. Friendly Interpreter
  46. Eskenazi Health Call
  47. Ghost Call
  48. Client said "Thank You"
  49. Planned Parenthood Call
  50. Calling parent of patient
  51. Maintained a good voice level
  52. This is an OT Shift
  53. Document Translation Request
  54. Client Refused
  55. Helped client figure out language
  56. Employment Call
  57. Schedule Call Cancellation
  58. ASL Request
  59. LEP Onsite
  60. Refused Service
  61. Provided Customer Feedback Email
  62. Helped another CSR locate account
  63. Connected 6 Arabic interpreters