This isan OTShiftHoldTime<1 minFriendlyInterpreterNoserviceNeededConnected6 ArabicinterpretersInterpreterID endingin 5AudioIssuesWrongNumberRadiologyProvidernamestartedwith an AAll partiessuccessfullyconnectedASLRequestRequestedCall AlertConnectedULGTransferredcall to CSTHelpedanother CSRlocateaccountReceivedHappyCustomerServiceProvidercalling toscheduleapptFree!TalkingonmuteFemaleInterpreterUsedGoogle tolocate alanguageLongCallConnectedContractorHelpedclientfigure outlanguageEskenaziHealthCallGhostCallSmiledEmergencyCallNo BillingQuestions4 SpanishCalls In aRowTreated aclient withrespectFriendlyClientScheduleCallCancellationGenericCallProvidedCustomerFeedbackEmailCallingparent ofpatientAGENTID endingin 7PlannedParenthoodCallProvidedStratusVideoWebsiteSaid "happyto assist you12 timestoday"ChuukeseCallTestCallRefusedServiceClientRefusedUsed theclient'sname oncallDocumentTranslationRequestSaid "Ihope youhave agreat day"B2BCallsName ofLEPstartedwith an MEmploymentCallLEPOnsiteUsedGoogle tolocateaccountMultipleDialOutsLegalCallDialedout toMexicoMaintaineda goodvoice levelClient gaveme acomplimentLEP bythemselveson the lineSubmittedScheduleCallTransferredcall to CSRClientsaid"ThankYou"CallerrequestingIn PersonThis isan OTShiftHoldTime<1 minFriendlyInterpreterNoserviceNeededConnected6 ArabicinterpretersInterpreterID endingin 5AudioIssuesWrongNumberRadiologyProvidernamestartedwith an AAll partiessuccessfullyconnectedASLRequestRequestedCall AlertConnectedULGTransferredcall to CSTHelpedanother CSRlocateaccountReceivedHappyCustomerServiceProvidercalling toscheduleapptFree!TalkingonmuteFemaleInterpreterUsedGoogle tolocate alanguageLongCallConnectedContractorHelpedclientfigure outlanguageEskenaziHealthCallGhostCallSmiledEmergencyCallNo BillingQuestions4 SpanishCalls In aRowTreated aclient withrespectFriendlyClientScheduleCallCancellationGenericCallProvidedCustomerFeedbackEmailCallingparent ofpatientAGENTID endingin 7PlannedParenthoodCallProvidedStratusVideoWebsiteSaid "happyto assist you12 timestoday"ChuukeseCallTestCallRefusedServiceClientRefusedUsed theclient'sname oncallDocumentTranslationRequestSaid "Ihope youhave agreat day"B2BCallsName ofLEPstartedwith an MEmploymentCallLEPOnsiteUsedGoogle tolocateaccountMultipleDialOutsLegalCallDialedout toMexicoMaintaineda goodvoice levelClient gaveme acomplimentLEP bythemselveson the lineSubmittedScheduleCallTransferredcall to CSRClientsaid"ThankYou"CallerrequestingIn Person

Customer Service Appreciation Week - Day 1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. This is an OT Shift
  2. Hold Time <1 min
  3. Friendly Interpreter
  4. No service Needed
  5. Connected 6 Arabic interpreters
  6. Interpreter ID ending in 5
  7. Audio Issues
  8. Wrong Number
  9. Radiology
  10. Provider name started with an A
  11. All parties successfully connected
  12. ASL Request
  13. Requested Call Alert
  14. Connected ULG
  15. Transferred call to CST
  16. Helped another CSR locate account
  17. Received Happy Customer Service
  18. Provider calling to schedule appt
  19. Free!
  20. Talking on mute
  21. Female Interpreter
  22. Used Google to locate a language
  23. Long Call
  24. Connected Contractor
  25. Helped client figure out language
  26. Eskenazi Health Call
  27. Ghost Call
  28. Smiled
  29. Emergency Call
  30. No Billing Questions
  31. 4 Spanish Calls In a Row
  32. Treated a client with respect
  33. Friendly Client
  34. Schedule Call Cancellation
  35. Generic Call
  36. Provided Customer Feedback Email
  37. Calling parent of patient
  38. AGENT ID ending in 7
  39. Planned Parenthood Call
  40. Provided Stratus Video Website
  41. Said "happy to assist you 12 times today"
  42. Chuukese Call
  43. Test Call
  44. Refused Service
  45. Client Refused
  46. Used the client's name on call
  47. Document Translation Request
  48. Said "I hope you have a great day"
  49. B2B Calls
  50. Name of LEP started with an M
  51. Employment Call
  52. LEP Onsite
  53. Used Google to locate account
  54. Multiple Dial Outs
  55. Legal Call
  56. Dialed out to Mexico
  57. Maintained a good voice level
  58. Client gave me a compliment
  59. LEP by themselves on the line
  60. Submitted Schedule Call
  61. Transferred call to CSR
  62. Client said "Thank You"
  63. Caller requesting In Person