Said "Ihope youhave agreat day"ChuukeseCallProvidercalling toscheduleapptSaid "happyto assist you12 timestoday"SmiledRadiologyLEP bythemselveson the lineProvidedStratusVideoWebsiteHelpedclientfigure outlanguageClientsaid"ThankYou"FriendlyClientASLRequestConnectedContractorUsed theclient'sname oncallClient gaveme acomplimentAudioIssuesAll partiessuccessfullyconnectedProvidedCustomerFeedbackEmailNoserviceNeededClientRefusedFemaleInterpreterProvidernamestartedwith an AConnected6 ArabicinterpretersMaintaineda goodvoice levelMultipleDialOutsCallerrequestingIn PersonLEPOnsiteFree!Dialedout toMexicoEmergencyCallPlannedParenthoodCallTransferredcall to CSREskenaziHealthCall4 SpanishCalls In aRowRequestedCall AlertHelpedanother CSRlocateaccountB2BCallsInterpreterID endingin 5TestCallConnectedULGHoldTime<1 minGhostCallCallingparent ofpatientSubmittedScheduleCallLongCallAGENTID endingin 7ScheduleCallCancellationThis isan OTShiftRefusedServiceDocumentTranslationRequestName ofLEPstartedwith an MWrongNumberTransferredcall to CSTReceivedHappyCustomerServiceEmploymentCallLegalCallNo BillingQuestionsTreated aclient withrespectFriendlyInterpreterUsedGoogle tolocate alanguageUsedGoogle tolocateaccountGenericCallTalkingonmuteSaid "Ihope youhave agreat day"ChuukeseCallProvidercalling toscheduleapptSaid "happyto assist you12 timestoday"SmiledRadiologyLEP bythemselveson the lineProvidedStratusVideoWebsiteHelpedclientfigure outlanguageClientsaid"ThankYou"FriendlyClientASLRequestConnectedContractorUsed theclient'sname oncallClient gaveme acomplimentAudioIssuesAll partiessuccessfullyconnectedProvidedCustomerFeedbackEmailNoserviceNeededClientRefusedFemaleInterpreterProvidernamestartedwith an AConnected6 ArabicinterpretersMaintaineda goodvoice levelMultipleDialOutsCallerrequestingIn PersonLEPOnsiteFree!Dialedout toMexicoEmergencyCallPlannedParenthoodCallTransferredcall to CSREskenaziHealthCall4 SpanishCalls In aRowRequestedCall AlertHelpedanother CSRlocateaccountB2BCallsInterpreterID endingin 5TestCallConnectedULGHoldTime<1 minGhostCallCallingparent ofpatientSubmittedScheduleCallLongCallAGENTID endingin 7ScheduleCallCancellationThis isan OTShiftRefusedServiceDocumentTranslationRequestName ofLEPstartedwith an MWrongNumberTransferredcall to CSTReceivedHappyCustomerServiceEmploymentCallLegalCallNo BillingQuestionsTreated aclient withrespectFriendlyInterpreterUsedGoogle tolocate alanguageUsedGoogle tolocateaccountGenericCallTalkingonmute

Customer Service Appreciation Week - Day 1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Said "I hope you have a great day"
  2. Chuukese Call
  3. Provider calling to schedule appt
  4. Said "happy to assist you 12 times today"
  5. Smiled
  6. Radiology
  7. LEP by themselves on the line
  8. Provided Stratus Video Website
  9. Helped client figure out language
  10. Client said "Thank You"
  11. Friendly Client
  12. ASL Request
  13. Connected Contractor
  14. Used the client's name on call
  15. Client gave me a compliment
  16. Audio Issues
  17. All parties successfully connected
  18. Provided Customer Feedback Email
  19. No service Needed
  20. Client Refused
  21. Female Interpreter
  22. Provider name started with an A
  23. Connected 6 Arabic interpreters
  24. Maintained a good voice level
  25. Multiple Dial Outs
  26. Caller requesting In Person
  27. LEP Onsite
  28. Free!
  29. Dialed out to Mexico
  30. Emergency Call
  31. Planned Parenthood Call
  32. Transferred call to CSR
  33. Eskenazi Health Call
  34. 4 Spanish Calls In a Row
  35. Requested Call Alert
  36. Helped another CSR locate account
  37. B2B Calls
  38. Interpreter ID ending in 5
  39. Test Call
  40. Connected ULG
  41. Hold Time <1 min
  42. Ghost Call
  43. Calling parent of patient
  44. Submitted Schedule Call
  45. Long Call
  46. AGENT ID ending in 7
  47. Schedule Call Cancellation
  48. This is an OT Shift
  49. Refused Service
  50. Document Translation Request
  51. Name of LEP started with an M
  52. Wrong Number
  53. Transferred call to CST
  54. Received Happy Customer Service
  55. Employment Call
  56. Legal Call
  57. No Billing Questions
  58. Treated a client with respect
  59. Friendly Interpreter
  60. Used Google to locate a language
  61. Used Google to locate account
  62. Generic Call
  63. Talking on mute