TestCallReceivedHappyCustomerServiceWrongNumberDialedout toMexicoNoserviceNeededClient gaveme acomplimentSaid "happyto assist you12 timestoday"Treated aclient withrespectConnected6 ArabicinterpretersRadiologySmiledConnectedULGUsedGoogle tolocateaccountEmploymentCallHelpedclientfigure outlanguageCallerrequestingIn PersonGhostCallFemaleInterpreterThis isan OTShiftProvidernamestartedwith an AUsed theclient'sname oncallChuukeseCallLEP bythemselveson the lineNo BillingQuestionsB2BCallsEskenaziHealthCallFriendlyClientProvidercalling toscheduleapptSaid "Ihope youhave agreat day"ProvidedCustomerFeedbackEmailPlannedParenthoodCallHoldTime<1 minTransferredcall to CSTFriendlyInterpreterClientsaid"ThankYou"RequestedCall AlertSubmittedScheduleCallHelpedanother CSRlocateaccountClientRefusedAudioIssuesCallingparent ofpatientScheduleCallCancellationProvidedStratusVideoWebsiteFree!4 SpanishCalls In aRowLongCallGenericCallEmergencyCallConnectedContractorMultipleDialOutsMaintaineda goodvoice levelInterpreterID endingin 5AGENTID endingin 7Transferredcall to CSRLegalCallName ofLEPstartedwith an MTalkingonmuteRefusedServiceLEPOnsiteUsedGoogle tolocate alanguageASLRequestAll partiessuccessfullyconnectedDocumentTranslationRequestTestCallReceivedHappyCustomerServiceWrongNumberDialedout toMexicoNoserviceNeededClient gaveme acomplimentSaid "happyto assist you12 timestoday"Treated aclient withrespectConnected6 ArabicinterpretersRadiologySmiledConnectedULGUsedGoogle tolocateaccountEmploymentCallHelpedclientfigure outlanguageCallerrequestingIn PersonGhostCallFemaleInterpreterThis isan OTShiftProvidernamestartedwith an AUsed theclient'sname oncallChuukeseCallLEP bythemselveson the lineNo BillingQuestionsB2BCallsEskenaziHealthCallFriendlyClientProvidercalling toscheduleapptSaid "Ihope youhave agreat day"ProvidedCustomerFeedbackEmailPlannedParenthoodCallHoldTime<1 minTransferredcall to CSTFriendlyInterpreterClientsaid"ThankYou"RequestedCall AlertSubmittedScheduleCallHelpedanother CSRlocateaccountClientRefusedAudioIssuesCallingparent ofpatientScheduleCallCancellationProvidedStratusVideoWebsiteFree!4 SpanishCalls In aRowLongCallGenericCallEmergencyCallConnectedContractorMultipleDialOutsMaintaineda goodvoice levelInterpreterID endingin 5AGENTID endingin 7Transferredcall to CSRLegalCallName ofLEPstartedwith an MTalkingonmuteRefusedServiceLEPOnsiteUsedGoogle tolocate alanguageASLRequestAll partiessuccessfullyconnectedDocumentTranslationRequest

Customer Service Appreciation Week - Day 1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Test Call
  2. Received Happy Customer Service
  3. Wrong Number
  4. Dialed out to Mexico
  5. No service Needed
  6. Client gave me a compliment
  7. Said "happy to assist you 12 times today"
  8. Treated a client with respect
  9. Connected 6 Arabic interpreters
  10. Radiology
  11. Smiled
  12. Connected ULG
  13. Used Google to locate account
  14. Employment Call
  15. Helped client figure out language
  16. Caller requesting In Person
  17. Ghost Call
  18. Female Interpreter
  19. This is an OT Shift
  20. Provider name started with an A
  21. Used the client's name on call
  22. Chuukese Call
  23. LEP by themselves on the line
  24. No Billing Questions
  25. B2B Calls
  26. Eskenazi Health Call
  27. Friendly Client
  28. Provider calling to schedule appt
  29. Said "I hope you have a great day"
  30. Provided Customer Feedback Email
  31. Planned Parenthood Call
  32. Hold Time <1 min
  33. Transferred call to CST
  34. Friendly Interpreter
  35. Client said "Thank You"
  36. Requested Call Alert
  37. Submitted Schedule Call
  38. Helped another CSR locate account
  39. Client Refused
  40. Audio Issues
  41. Calling parent of patient
  42. Schedule Call Cancellation
  43. Provided Stratus Video Website
  44. Free!
  45. 4 Spanish Calls In a Row
  46. Long Call
  47. Generic Call
  48. Emergency Call
  49. Connected Contractor
  50. Multiple Dial Outs
  51. Maintained a good voice level
  52. Interpreter ID ending in 5
  53. AGENT ID ending in 7
  54. Transferred call to CSR
  55. Legal Call
  56. Name of LEP started with an M
  57. Talking on mute
  58. Refused Service
  59. LEP Onsite
  60. Used Google to locate a language
  61. ASL Request
  62. All parties successfully connected
  63. Document Translation Request