Helpedclientfigure outlanguageRefusedServiceCallerrequestingIn PersonFemaleInterpreterClientsaid"ThankYou"RequestedCall AlertASLRequestProvidedStratusVideoWebsiteRadiologyLEPOnsiteConnectedULGSaid "Ihope youhave agreat day"HoldTime<1 minChuukeseCallClient gaveme acomplimentUsedGoogle tolocateaccountConnected6 ArabicinterpretersInterpreterID endingin 54 SpanishCalls In aRowReceivedHappyCustomerServiceEskenaziHealthCallSubmittedScheduleCallTransferredcall to CSRScheduleCallCancellationPlannedParenthoodCallProvidernamestartedwith an AClientRefusedHelpedanother CSRlocateaccountTreated aclient withrespectThis isan OTShiftNoserviceNeededName ofLEPstartedwith an MCallingparent ofpatientProvidedCustomerFeedbackEmailDocumentTranslationRequestSaid "happyto assist you12 timestoday"EmergencyCallGenericCallUsedGoogle tolocate alanguageDialedout toMexicoWrongNumberConnectedContractorTalkingonmuteMultipleDialOutsTransferredcall to CSTMaintaineda goodvoice levelB2BCallsAll partiessuccessfullyconnectedLongCallLegalCallNo BillingQuestionsAGENTID endingin 7LEP bythemselveson the lineFriendlyInterpreterUsed theclient'sname oncallGhostCallTestCallSmiledEmploymentCallProvidercalling toscheduleapptFree!FriendlyClientAudioIssuesHelpedclientfigure outlanguageRefusedServiceCallerrequestingIn PersonFemaleInterpreterClientsaid"ThankYou"RequestedCall AlertASLRequestProvidedStratusVideoWebsiteRadiologyLEPOnsiteConnectedULGSaid "Ihope youhave agreat day"HoldTime<1 minChuukeseCallClient gaveme acomplimentUsedGoogle tolocateaccountConnected6 ArabicinterpretersInterpreterID endingin 54 SpanishCalls In aRowReceivedHappyCustomerServiceEskenaziHealthCallSubmittedScheduleCallTransferredcall to CSRScheduleCallCancellationPlannedParenthoodCallProvidernamestartedwith an AClientRefusedHelpedanother CSRlocateaccountTreated aclient withrespectThis isan OTShiftNoserviceNeededName ofLEPstartedwith an MCallingparent ofpatientProvidedCustomerFeedbackEmailDocumentTranslationRequestSaid "happyto assist you12 timestoday"EmergencyCallGenericCallUsedGoogle tolocate alanguageDialedout toMexicoWrongNumberConnectedContractorTalkingonmuteMultipleDialOutsTransferredcall to CSTMaintaineda goodvoice levelB2BCallsAll partiessuccessfullyconnectedLongCallLegalCallNo BillingQuestionsAGENTID endingin 7LEP bythemselveson the lineFriendlyInterpreterUsed theclient'sname oncallGhostCallTestCallSmiledEmploymentCallProvidercalling toscheduleapptFree!FriendlyClientAudioIssues

Customer Service Appreciation Week - Day 1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
  1. Helped client figure out language
  2. Refused Service
  3. Caller requesting In Person
  4. Female Interpreter
  5. Client said "Thank You"
  6. Requested Call Alert
  7. ASL Request
  8. Provided Stratus Video Website
  9. Radiology
  10. LEP Onsite
  11. Connected ULG
  12. Said "I hope you have a great day"
  13. Hold Time <1 min
  14. Chuukese Call
  15. Client gave me a compliment
  16. Used Google to locate account
  17. Connected 6 Arabic interpreters
  18. Interpreter ID ending in 5
  19. 4 Spanish Calls In a Row
  20. Received Happy Customer Service
  21. Eskenazi Health Call
  22. Submitted Schedule Call
  23. Transferred call to CSR
  24. Schedule Call Cancellation
  25. Planned Parenthood Call
  26. Provider name started with an A
  27. Client Refused
  28. Helped another CSR locate account
  29. Treated a client with respect
  30. This is an OT Shift
  31. No service Needed
  32. Name of LEP started with an M
  33. Calling parent of patient
  34. Provided Customer Feedback Email
  35. Document Translation Request
  36. Said "happy to assist you 12 times today"
  37. Emergency Call
  38. Generic Call
  39. Used Google to locate a language
  40. Dialed out to Mexico
  41. Wrong Number
  42. Connected Contractor
  43. Talking on mute
  44. Multiple Dial Outs
  45. Transferred call to CST
  46. Maintained a good voice level
  47. B2B Calls
  48. All parties successfully connected
  49. Long Call
  50. Legal Call
  51. No Billing Questions
  52. AGENT ID ending in 7
  53. LEP by themselves on the line
  54. Friendly Interpreter
  55. Used the client's name on call
  56. Ghost Call
  57. Test Call
  58. Smiled
  59. Employment Call
  60. Provider calling to schedule appt
  61. Free!
  62. Friendly Client
  63. Audio Issues