GhostCallUsedGoogle tolocate alanguageLEP bythemselveson the lineLegalCallTreated aclient withrespectSaid "happyto assist you12 timestoday"Callingparent ofpatientASLRequestSubmittedScheduleCallDialedout toMexicoHelpedanother CSRlocateaccountTestCallRadiologyProvidernamestartedwith an AAudioIssuesConnectedContractorEmploymentCallConnected6 ArabicinterpretersNoserviceNeededSaid "Ihope youhave agreat day"Providercalling toscheduleapptHoldTime<1 min4 SpanishCalls In aRowReceivedHappyCustomerServiceConnectedULGScheduleCallCancellationB2BCallsAll partiessuccessfullyconnectedAGENTID endingin 7GenericCallTransferredcall to CSTName ofLEPstartedwith an MUsedGoogle tolocateaccountCallerrequestingIn PersonRequestedCall AlertEmergencyCallInterpreterID endingin 5This isan OTShiftFriendlyInterpreterSmiledClientsaid"ThankYou"EskenaziHealthCallClientRefusedMaintaineda goodvoice levelFree!TalkingonmutePlannedParenthoodCallClient gaveme acomplimentWrongNumberDocumentTranslationRequestRefusedServiceChuukeseCallUsed theclient'sname oncallFriendlyClientLEPOnsiteTransferredcall to CSRProvidedStratusVideoWebsiteLongCallProvidedCustomerFeedbackEmailFemaleInterpreterNo BillingQuestionsMultipleDialOutsHelpedclientfigure outlanguageGhostCallUsedGoogle tolocate alanguageLEP bythemselveson the lineLegalCallTreated aclient withrespectSaid "happyto assist you12 timestoday"Callingparent ofpatientASLRequestSubmittedScheduleCallDialedout toMexicoHelpedanother CSRlocateaccountTestCallRadiologyProvidernamestartedwith an AAudioIssuesConnectedContractorEmploymentCallConnected6 ArabicinterpretersNoserviceNeededSaid "Ihope youhave agreat day"Providercalling toscheduleapptHoldTime<1 min4 SpanishCalls In aRowReceivedHappyCustomerServiceConnectedULGScheduleCallCancellationB2BCallsAll partiessuccessfullyconnectedAGENTID endingin 7GenericCallTransferredcall to CSTName ofLEPstartedwith an MUsedGoogle tolocateaccountCallerrequestingIn PersonRequestedCall AlertEmergencyCallInterpreterID endingin 5This isan OTShiftFriendlyInterpreterSmiledClientsaid"ThankYou"EskenaziHealthCallClientRefusedMaintaineda goodvoice levelFree!TalkingonmutePlannedParenthoodCallClient gaveme acomplimentWrongNumberDocumentTranslationRequestRefusedServiceChuukeseCallUsed theclient'sname oncallFriendlyClientLEPOnsiteTransferredcall to CSRProvidedStratusVideoWebsiteLongCallProvidedCustomerFeedbackEmailFemaleInterpreterNo BillingQuestionsMultipleDialOutsHelpedclientfigure outlanguage

Customer Service Appreciation Week - Day 1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ghost Call
  2. Used Google to locate a language
  3. LEP by themselves on the line
  4. Legal Call
  5. Treated a client with respect
  6. Said "happy to assist you 12 times today"
  7. Calling parent of patient
  8. ASL Request
  9. Submitted Schedule Call
  10. Dialed out to Mexico
  11. Helped another CSR locate account
  12. Test Call
  13. Radiology
  14. Provider name started with an A
  15. Audio Issues
  16. Connected Contractor
  17. Employment Call
  18. Connected 6 Arabic interpreters
  19. No service Needed
  20. Said "I hope you have a great day"
  21. Provider calling to schedule appt
  22. Hold Time <1 min
  23. 4 Spanish Calls In a Row
  24. Received Happy Customer Service
  25. Connected ULG
  26. Schedule Call Cancellation
  27. B2B Calls
  28. All parties successfully connected
  29. AGENT ID ending in 7
  30. Generic Call
  31. Transferred call to CST
  32. Name of LEP started with an M
  33. Used Google to locate account
  34. Caller requesting In Person
  35. Requested Call Alert
  36. Emergency Call
  37. Interpreter ID ending in 5
  38. This is an OT Shift
  39. Friendly Interpreter
  40. Smiled
  41. Client said "Thank You"
  42. Eskenazi Health Call
  43. Client Refused
  44. Maintained a good voice level
  45. Free!
  46. Talking on mute
  47. Planned Parenthood Call
  48. Client gave me a compliment
  49. Wrong Number
  50. Document Translation Request
  51. Refused Service
  52. Chuukese Call
  53. Used the client's name on call
  54. Friendly Client
  55. LEP Onsite
  56. Transferred call to CSR
  57. Provided Stratus Video Website
  58. Long Call
  59. Provided Customer Feedback Email
  60. Female Interpreter
  61. No Billing Questions
  62. Multiple Dial Outs
  63. Helped client figure out language