HoldTime<1 minAll partiessuccessfullyconnectedClient gaveme acomplimentName ofLEPstartedwith an MASLRequestScheduleCallCancellationFriendlyClientSaid "Ihope youhave agreat day"EmergencyCallTransferredcall to CSRLEP bythemselveson the lineEskenaziHealthCallFemaleInterpreterUsed theclient'sname oncallChuukeseCallLongCallMaintaineda goodvoice levelSubmittedScheduleCallClientRefusedNo BillingQuestionsConnected6 ArabicinterpretersProvidernamestartedwith an ATreated aclient withrespectReceivedHappyCustomerServiceSaid "happyto assist you12 timestoday"ConnectedULGPlannedParenthoodCallGhostCallSmiledCallerrequestingIn PersonNoserviceNeededRefusedServiceThis isan OTShiftEmploymentCallAGENTID endingin 7FriendlyInterpreterRadiologyAudioIssuesInterpreterID endingin 5Dialedout toMexicoRequestedCall AlertLegalCallMultipleDialOutsProvidercalling toscheduleapptCallingparent ofpatientLEPOnsiteClientsaid"ThankYou"ProvidedCustomerFeedbackEmailB2BCallsTalkingonmuteTestCallTransferredcall to CST4 SpanishCalls In aRowDocumentTranslationRequestConnectedContractorGenericCallProvidedStratusVideoWebsiteUsedGoogle tolocateaccountHelpedanother CSRlocateaccountUsedGoogle tolocate alanguageFree!WrongNumberHelpedclientfigure outlanguageHoldTime<1 minAll partiessuccessfullyconnectedClient gaveme acomplimentName ofLEPstartedwith an MASLRequestScheduleCallCancellationFriendlyClientSaid "Ihope youhave agreat day"EmergencyCallTransferredcall to CSRLEP bythemselveson the lineEskenaziHealthCallFemaleInterpreterUsed theclient'sname oncallChuukeseCallLongCallMaintaineda goodvoice levelSubmittedScheduleCallClientRefusedNo BillingQuestionsConnected6 ArabicinterpretersProvidernamestartedwith an ATreated aclient withrespectReceivedHappyCustomerServiceSaid "happyto assist you12 timestoday"ConnectedULGPlannedParenthoodCallGhostCallSmiledCallerrequestingIn PersonNoserviceNeededRefusedServiceThis isan OTShiftEmploymentCallAGENTID endingin 7FriendlyInterpreterRadiologyAudioIssuesInterpreterID endingin 5Dialedout toMexicoRequestedCall AlertLegalCallMultipleDialOutsProvidercalling toscheduleapptCallingparent ofpatientLEPOnsiteClientsaid"ThankYou"ProvidedCustomerFeedbackEmailB2BCallsTalkingonmuteTestCallTransferredcall to CST4 SpanishCalls In aRowDocumentTranslationRequestConnectedContractorGenericCallProvidedStratusVideoWebsiteUsedGoogle tolocateaccountHelpedanother CSRlocateaccountUsedGoogle tolocate alanguageFree!WrongNumberHelpedclientfigure outlanguage

Customer Service Appreciation Week - Day 1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Hold Time <1 min
  2. All parties successfully connected
  3. Client gave me a compliment
  4. Name of LEP started with an M
  5. ASL Request
  6. Schedule Call Cancellation
  7. Friendly Client
  8. Said "I hope you have a great day"
  9. Emergency Call
  10. Transferred call to CSR
  11. LEP by themselves on the line
  12. Eskenazi Health Call
  13. Female Interpreter
  14. Used the client's name on call
  15. Chuukese Call
  16. Long Call
  17. Maintained a good voice level
  18. Submitted Schedule Call
  19. Client Refused
  20. No Billing Questions
  21. Connected 6 Arabic interpreters
  22. Provider name started with an A
  23. Treated a client with respect
  24. Received Happy Customer Service
  25. Said "happy to assist you 12 times today"
  26. Connected ULG
  27. Planned Parenthood Call
  28. Ghost Call
  29. Smiled
  30. Caller requesting In Person
  31. No service Needed
  32. Refused Service
  33. This is an OT Shift
  34. Employment Call
  35. AGENT ID ending in 7
  36. Friendly Interpreter
  37. Radiology
  38. Audio Issues
  39. Interpreter ID ending in 5
  40. Dialed out to Mexico
  41. Requested Call Alert
  42. Legal Call
  43. Multiple Dial Outs
  44. Provider calling to schedule appt
  45. Calling parent of patient
  46. LEP Onsite
  47. Client said "Thank You"
  48. Provided Customer Feedback Email
  49. B2B Calls
  50. Talking on mute
  51. Test Call
  52. Transferred call to CST
  53. 4 Spanish Calls In a Row
  54. Document Translation Request
  55. Connected Contractor
  56. Generic Call
  57. Provided Stratus Video Website
  58. Used Google to locate account
  59. Helped another CSR locate account
  60. Used Google to locate a language
  61. Free!
  62. Wrong Number
  63. Helped client figure out language