FriendlyClientEskenaziHealthCallHoldTime<1 minGenericCallUsed theclient'sname oncallDialedout toMexicoPlannedParenthoodCallLegalCallRequestedCall AlertRadiologyConnectedContractorASLRequestWrongNumberProvidernamestartedwith an AAll partiessuccessfullyconnectedLongCallName ofLEPstartedwith an MNoserviceNeededEmergencyCallRefusedServiceSubmittedScheduleCallTreated aclient withrespectProvidedCustomerFeedbackEmailProvidedStratusVideoWebsiteChuukeseCallCallingparent ofpatientSaid "Ihope youhave agreat day"InterpreterID endingin 5AudioIssuesB2BCallsFriendlyInterpreterTestCallClientRefusedDocumentTranslationRequestHelpedanother CSRlocateaccountClient gaveme acomplimentAGENTID endingin 7Said "happyto assist you12 timestoday"SmiledGhostCallTransferredcall to CSTClientsaid"ThankYou"UsedGoogle tolocate alanguageEmploymentCallReceivedHappyCustomerServiceFree!TalkingonmuteScheduleCallCancellationProvidercalling toscheduleapptHelpedclientfigure outlanguage4 SpanishCalls In aRowNo BillingQuestionsTransferredcall to CSRThis isan OTShiftMultipleDialOutsMaintaineda goodvoice levelConnected6 ArabicinterpretersUsedGoogle tolocateaccountConnectedULGCallerrequestingIn PersonFemaleInterpreterLEP bythemselveson the lineLEPOnsiteFriendlyClientEskenaziHealthCallHoldTime<1 minGenericCallUsed theclient'sname oncallDialedout toMexicoPlannedParenthoodCallLegalCallRequestedCall AlertRadiologyConnectedContractorASLRequestWrongNumberProvidernamestartedwith an AAll partiessuccessfullyconnectedLongCallName ofLEPstartedwith an MNoserviceNeededEmergencyCallRefusedServiceSubmittedScheduleCallTreated aclient withrespectProvidedCustomerFeedbackEmailProvidedStratusVideoWebsiteChuukeseCallCallingparent ofpatientSaid "Ihope youhave agreat day"InterpreterID endingin 5AudioIssuesB2BCallsFriendlyInterpreterTestCallClientRefusedDocumentTranslationRequestHelpedanother CSRlocateaccountClient gaveme acomplimentAGENTID endingin 7Said "happyto assist you12 timestoday"SmiledGhostCallTransferredcall to CSTClientsaid"ThankYou"UsedGoogle tolocate alanguageEmploymentCallReceivedHappyCustomerServiceFree!TalkingonmuteScheduleCallCancellationProvidercalling toscheduleapptHelpedclientfigure outlanguage4 SpanishCalls In aRowNo BillingQuestionsTransferredcall to CSRThis isan OTShiftMultipleDialOutsMaintaineda goodvoice levelConnected6 ArabicinterpretersUsedGoogle tolocateaccountConnectedULGCallerrequestingIn PersonFemaleInterpreterLEP bythemselveson the lineLEPOnsite

Customer Service Appreciation Week - Day 1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Friendly Client
  2. Eskenazi Health Call
  3. Hold Time <1 min
  4. Generic Call
  5. Used the client's name on call
  6. Dialed out to Mexico
  7. Planned Parenthood Call
  8. Legal Call
  9. Requested Call Alert
  10. Radiology
  11. Connected Contractor
  12. ASL Request
  13. Wrong Number
  14. Provider name started with an A
  15. All parties successfully connected
  16. Long Call
  17. Name of LEP started with an M
  18. No service Needed
  19. Emergency Call
  20. Refused Service
  21. Submitted Schedule Call
  22. Treated a client with respect
  23. Provided Customer Feedback Email
  24. Provided Stratus Video Website
  25. Chuukese Call
  26. Calling parent of patient
  27. Said "I hope you have a great day"
  28. Interpreter ID ending in 5
  29. Audio Issues
  30. B2B Calls
  31. Friendly Interpreter
  32. Test Call
  33. Client Refused
  34. Document Translation Request
  35. Helped another CSR locate account
  36. Client gave me a compliment
  37. AGENT ID ending in 7
  38. Said "happy to assist you 12 times today"
  39. Smiled
  40. Ghost Call
  41. Transferred call to CST
  42. Client said "Thank You"
  43. Used Google to locate a language
  44. Employment Call
  45. Received Happy Customer Service
  46. Free!
  47. Talking on mute
  48. Schedule Call Cancellation
  49. Provider calling to schedule appt
  50. Helped client figure out language
  51. 4 Spanish Calls In a Row
  52. No Billing Questions
  53. Transferred call to CSR
  54. This is an OT Shift
  55. Multiple Dial Outs
  56. Maintained a good voice level
  57. Connected 6 Arabic interpreters
  58. Used Google to locate account
  59. Connected ULG
  60. Caller requesting In Person
  61. Female Interpreter
  62. LEP by themselves on the line
  63. LEP Onsite