RespectPatienceeNPSXfinityLoveNotesServiceActiveListeningAttentiveFCRHelpfulMerchandiseFriendlyTrustThxpointsFeedbackBehaviorEfficientLoyaltyEmpathyCommitmentTeamQualityFuture ofAwesomeAmazingXchangeSmileAmazingExcellenceCustomerAppreciateRespectPatienceeNPSXfinityLoveNotesServiceActiveListeningAttentiveFCRHelpfulMerchandiseFriendlyTrustThxpointsFeedbackBehaviorEfficientLoyaltyEmpathyCommitmentTeamQualityFuture ofAwesomeAmazingXchangeSmileAmazingExcellenceCustomerAppreciate

XM Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Respect
  2. Patience
  3. eNPS
  4. Xfinity Love Notes
  5. Service
  6. Active Listening
  7. Attentive
  8. FCR
  9. Helpful
  10. Merchandise
  11. Friendly
  12. Trust
  13. Thx points
  14. Feedback
  15. Behavior
  16. Efficient
  17. Loyalty
  18. Empathy
  19. Commitment
  20. Team
  21. Quality
  22. Future of Awesome
  23. Amazing
  24. Xchange
  25. Smile
  26. Amazing
  27. Excellence
  28. Customer
  29. Appreciate