XchangeQualityFriendlyTrustCommitmentSmileAttentiveBehaviorCustomerServiceExcellenceActiveListeningFuture ofAwesomeXfinityLoveNotesLoyaltyThxpointseNPSAppreciateAmazingHelpfulTeamRespectAmazingMerchandisePatienceEmpathyFCRFeedbackEfficientXchangeQualityFriendlyTrustCommitmentSmileAttentiveBehaviorCustomerServiceExcellenceActiveListeningFuture ofAwesomeXfinityLoveNotesLoyaltyThxpointseNPSAppreciateAmazingHelpfulTeamRespectAmazingMerchandisePatienceEmpathyFCRFeedbackEfficient

XM Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Xchange
  2. Quality
  3. Friendly
  4. Trust
  5. Commitment
  6. Smile
  7. Attentive
  8. Behavior
  9. Customer
  10. Service
  11. Excellence
  12. Active Listening
  13. Future of Awesome
  14. Xfinity Love Notes
  15. Loyalty
  16. Thx points
  17. eNPS
  18. Appreciate
  19. Amazing
  20. Helpful
  21. Team
  22. Respect
  23. Amazing
  24. Merchandise
  25. Patience
  26. Empathy
  27. FCR
  28. Feedback
  29. Efficient