eNPSLoyaltySmileFCRXchangeBehaviorFuture ofAwesomeAmazingCommitmentServiceEfficientRespectExcellenceFeedbackFriendlyThxpointsPatienceTeamCustomerHelpfulTrustAttentiveMerchandiseAmazingActiveListeningAppreciateXfinityLoveNotesEmpathyQualityeNPSLoyaltySmileFCRXchangeBehaviorFuture ofAwesomeAmazingCommitmentServiceEfficientRespectExcellenceFeedbackFriendlyThxpointsPatienceTeamCustomerHelpfulTrustAttentiveMerchandiseAmazingActiveListeningAppreciateXfinityLoveNotesEmpathyQuality

XM Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. eNPS
  2. Loyalty
  3. Smile
  4. FCR
  5. Xchange
  6. Behavior
  7. Future of Awesome
  8. Amazing
  9. Commitment
  10. Service
  11. Efficient
  12. Respect
  13. Excellence
  14. Feedback
  15. Friendly
  16. Thx points
  17. Patience
  18. Team
  19. Customer
  20. Helpful
  21. Trust
  22. Attentive
  23. Merchandise
  24. Amazing
  25. Active Listening
  26. Appreciate
  27. Xfinity Love Notes
  28. Empathy
  29. Quality