FCRFriendlyAttentiveExcellenceEfficientPatienceXfinityLoveNoteseNPSAmazingServiceXchangeAppreciateFuture ofAwesomeTeamMerchandiseThxpointsSmileLoyaltyHelpfulEmpathyAmazingRespectQualityBehaviorActiveListeningCustomerFeedbackTrustCommitmentFCRFriendlyAttentiveExcellenceEfficientPatienceXfinityLoveNoteseNPSAmazingServiceXchangeAppreciateFuture ofAwesomeTeamMerchandiseThxpointsSmileLoyaltyHelpfulEmpathyAmazingRespectQualityBehaviorActiveListeningCustomerFeedbackTrustCommitment

XM Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. FCR
  2. Friendly
  3. Attentive
  4. Excellence
  5. Efficient
  6. Patience
  7. Xfinity Love Notes
  8. eNPS
  9. Amazing
  10. Service
  11. Xchange
  12. Appreciate
  13. Future of Awesome
  14. Team
  15. Merchandise
  16. Thx points
  17. Smile
  18. Loyalty
  19. Helpful
  20. Empathy
  21. Amazing
  22. Respect
  23. Quality
  24. Behavior
  25. Active Listening
  26. Customer
  27. Feedback
  28. Trust
  29. Commitment