ServiceExcellenceCustomerBehaviorPatienceFCRLoyaltyQualityRespectAmazingAttentiveTrustXfinityLoveNotesFeedbackFriendlyEmpathyeNPSThxpointsTeamSmileCommitmentHelpfulActiveListeningEfficientAppreciateMerchandiseXchangeAmazingFuture ofAwesomeServiceExcellenceCustomerBehaviorPatienceFCRLoyaltyQualityRespectAmazingAttentiveTrustXfinityLoveNotesFeedbackFriendlyEmpathyeNPSThxpointsTeamSmileCommitmentHelpfulActiveListeningEfficientAppreciateMerchandiseXchangeAmazingFuture ofAwesome

XM Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Service
  2. Excellence
  3. Customer
  4. Behavior
  5. Patience
  6. FCR
  7. Loyalty
  8. Quality
  9. Respect
  10. Amazing
  11. Attentive
  12. Trust
  13. Xfinity Love Notes
  14. Feedback
  15. Friendly
  16. Empathy
  17. eNPS
  18. Thx points
  19. Team
  20. Smile
  21. Commitment
  22. Helpful
  23. Active Listening
  24. Efficient
  25. Appreciate
  26. Merchandise
  27. Xchange
  28. Amazing
  29. Future of Awesome