ActiveListeningExcellenceXchangeTrustTeamQualityAttentiveeNPSFeedbackLoyaltyRespectCommitmentCustomerFuture ofAwesomeServiceFriendlyPatienceSmileAmazingEfficientFCRAppreciateEmpathyAmazingMerchandiseThxpointsHelpfulXfinityLoveNotesBehaviorActiveListeningExcellenceXchangeTrustTeamQualityAttentiveeNPSFeedbackLoyaltyRespectCommitmentCustomerFuture ofAwesomeServiceFriendlyPatienceSmileAmazingEfficientFCRAppreciateEmpathyAmazingMerchandiseThxpointsHelpfulXfinityLoveNotesBehavior

XM Customer Service Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Active Listening
  2. Excellence
  3. Xchange
  4. Trust
  5. Team
  6. Quality
  7. Attentive
  8. eNPS
  9. Feedback
  10. Loyalty
  11. Respect
  12. Commitment
  13. Customer
  14. Future of Awesome
  15. Service
  16. Friendly
  17. Patience
  18. Smile
  19. Amazing
  20. Efficient
  21. FCR
  22. Appreciate
  23. Empathy
  24. Amazing
  25. Merchandise
  26. Thx points
  27. Helpful
  28. Xfinity Love Notes
  29. Behavior