ABSOLUTELYHAVE ASAFETRIPNicespeakingwith youI am sorrythis ishappeningweappreciateyourfeedbackthank youfor lettingus knowLETS TAKEA LOOKTOGETHERSOSORRYTO HEARTHATHave alovelydayCONGRATULATIONSON YOUR HOMEI knowthis canbefrustratingIUNDERSTANDYOURCONCERNlet's getthiscorrectedFEELBETTERSOONWE VALUEYOURRELATIONSHIPI amconfidentthis will beresolvedThank youfor allowingus to resolvethis for youI WOULDBE MORETHANHAPPY TOwe arehere tohelphave iresolvedevrything foryou todaycertainlyRESOLUTIONyou havereachedthe rightpersonI'm glad iwas ableto resolveyour issueABSOLUTELYHAVE ASAFETRIPNicespeakingwith youI am sorrythis ishappeningweappreciateyourfeedbackthank youfor lettingus knowLETS TAKEA LOOKTOGETHERSOSORRYTO HEARTHATHave alovelydayCONGRATULATIONSON YOUR HOMEI knowthis canbefrustratingIUNDERSTANDYOURCONCERNlet's getthiscorrectedFEELBETTERSOONWE VALUEYOURRELATIONSHIPI amconfidentthis will beresolvedThank youfor allowingus to resolvethis for youI WOULDBE MORETHANHAPPY TOwe arehere tohelphave iresolvedevrything foryou todaycertainlyRESOLUTIONyou havereachedthe rightpersonI'm glad iwas ableto resolveyour issue

Empathy and Resolution - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. ABSOLUTELY
  2. HAVE A SAFE TRIP
  3. Nice speaking with you
  4. I am sorry this is happening
  5. we appreciate your feedback
  6. thank you for letting us know
  7. LETS TAKE A LOOK TOGETHER
  8. SO SORRY TO HEAR THAT
  9. Have a lovely day
  10. CONGRATULATIONS ON YOUR HOME
  11. I know this can be frustrating
  12. I UNDERSTAND YOUR CONCERN
  13. let's get this corrected
  14. FEEL BETTER SOON
  15. WE VALUE YOUR RELATIONSHIP
  16. I am confident this will be resolved
  17. Thank you for allowing us to resolve this for you
  18. I WOULD BE MORE THAN HAPPY TO
  19. we are here to help
  20. have i resolved evrything for you today
  21. certainly
  22. RESOLUTION
  23. you have reached the right person
  24. I'm glad i was able to resolve your issue