I am sorrythis ishappeningThank youfor allowingus to resolvethis for youI amconfidentthis will beresolvedthank youfor lettingus knowHave alovelydayRESOLUTIONSOSORRYTO HEARTHATweappreciateyourfeedbackIUNDERSTANDYOURCONCERNI'm glad iwas ableto resolveyour issueABSOLUTELYcertainlyHAVE ASAFETRIPCONGRATULATIONSON YOUR HOMEI WOULDBE MORETHANHAPPY TONicespeakingwith youwe arehere tohelpWE VALUEYOURRELATIONSHIPI knowthis canbefrustratingyou havereachedthe rightpersonLETS TAKEA LOOKTOGETHERlet's getthiscorrectedFEELBETTERSOONhave iresolvedevrything foryou todayI am sorrythis ishappeningThank youfor allowingus to resolvethis for youI amconfidentthis will beresolvedthank youfor lettingus knowHave alovelydayRESOLUTIONSOSORRYTO HEARTHATweappreciateyourfeedbackIUNDERSTANDYOURCONCERNI'm glad iwas ableto resolveyour issueABSOLUTELYcertainlyHAVE ASAFETRIPCONGRATULATIONSON YOUR HOMEI WOULDBE MORETHANHAPPY TONicespeakingwith youwe arehere tohelpWE VALUEYOURRELATIONSHIPI knowthis canbefrustratingyou havereachedthe rightpersonLETS TAKEA LOOKTOGETHERlet's getthiscorrectedFEELBETTERSOONhave iresolvedevrything foryou today

Empathy and Resolution - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I am sorry this is happening
  2. Thank you for allowing us to resolve this for you
  3. I am confident this will be resolved
  4. thank you for letting us know
  5. Have a lovely day
  6. RESOLUTION
  7. SO SORRY TO HEAR THAT
  8. we appreciate your feedback
  9. I UNDERSTAND YOUR CONCERN
  10. I'm glad i was able to resolve your issue
  11. ABSOLUTELY
  12. certainly
  13. HAVE A SAFE TRIP
  14. CONGRATULATIONS ON YOUR HOME
  15. I WOULD BE MORE THAN HAPPY TO
  16. Nice speaking with you
  17. we are here to help
  18. WE VALUE YOUR RELATIONSHIP
  19. I know this can be frustrating
  20. you have reached the right person
  21. LETS TAKE A LOOK TOGETHER
  22. let's get this corrected
  23. FEEL BETTER SOON
  24. have i resolved evrything for you today