IUNDERSTANDYOURCONCERNthank youfor lettingus knowCONGRATULATIONSON YOUR HOMEHave alovelydayRESOLUTIONWE VALUEYOURRELATIONSHIPNicespeakingwith youI WOULDBE MORETHANHAPPY TOlet's getthiscorrectedwe arehere tohelpSOSORRYTO HEARTHATI'm glad iwas ableto resolveyour issuehave iresolvedevrything foryou todayABSOLUTELYI knowthis canbefrustratingThank youfor allowingus to resolvethis for youweappreciateyourfeedbackcertainlyHAVE ASAFETRIPI amconfidentthis will beresolvedyou havereachedthe rightpersonI am sorrythis ishappeningFEELBETTERSOONLETS TAKEA LOOKTOGETHERIUNDERSTANDYOURCONCERNthank youfor lettingus knowCONGRATULATIONSON YOUR HOMEHave alovelydayRESOLUTIONWE VALUEYOURRELATIONSHIPNicespeakingwith youI WOULDBE MORETHANHAPPY TOlet's getthiscorrectedwe arehere tohelpSOSORRYTO HEARTHATI'm glad iwas ableto resolveyour issuehave iresolvedevrything foryou todayABSOLUTELYI knowthis canbefrustratingThank youfor allowingus to resolvethis for youweappreciateyourfeedbackcertainlyHAVE ASAFETRIPI amconfidentthis will beresolvedyou havereachedthe rightpersonI am sorrythis ishappeningFEELBETTERSOONLETS TAKEA LOOKTOGETHER

Empathy and Resolution - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I UNDERSTAND YOUR CONCERN
  2. thank you for letting us know
  3. CONGRATULATIONS ON YOUR HOME
  4. Have a lovely day
  5. RESOLUTION
  6. WE VALUE YOUR RELATIONSHIP
  7. Nice speaking with you
  8. I WOULD BE MORE THAN HAPPY TO
  9. let's get this corrected
  10. we are here to help
  11. SO SORRY TO HEAR THAT
  12. I'm glad i was able to resolve your issue
  13. have i resolved evrything for you today
  14. ABSOLUTELY
  15. I know this can be frustrating
  16. Thank you for allowing us to resolve this for you
  17. we appreciate your feedback
  18. certainly
  19. HAVE A SAFE TRIP
  20. I am confident this will be resolved
  21. you have reached the right person
  22. I am sorry this is happening
  23. FEEL BETTER SOON
  24. LETS TAKE A LOOK TOGETHER