SOSORRYTO HEARTHATlet's getthiscorrectedCONGRATULATIONSON YOUR HOMELETS TAKEA LOOKTOGETHERwe arehere tohelpHAVE ASAFETRIPI amconfidentthis will beresolvedyou havereachedthe rightpersonFEELBETTERSOONI'm glad iwas ableto resolveyour issueIUNDERSTANDYOURCONCERNThank youfor allowingus to resolvethis for youI knowthis canbefrustratingWE VALUEYOURRELATIONSHIPweappreciateyourfeedbackI WOULDBE MORETHANHAPPY TOABSOLUTELYthank youfor lettingus knowNicespeakingwith youRESOLUTIONhave iresolvedevrything foryou todaycertainlyI am sorrythis ishappeningHave alovelydaySOSORRYTO HEARTHATlet's getthiscorrectedCONGRATULATIONSON YOUR HOMELETS TAKEA LOOKTOGETHERwe arehere tohelpHAVE ASAFETRIPI amconfidentthis will beresolvedyou havereachedthe rightpersonFEELBETTERSOONI'm glad iwas ableto resolveyour issueIUNDERSTANDYOURCONCERNThank youfor allowingus to resolvethis for youI knowthis canbefrustratingWE VALUEYOURRELATIONSHIPweappreciateyourfeedbackI WOULDBE MORETHANHAPPY TOABSOLUTELYthank youfor lettingus knowNicespeakingwith youRESOLUTIONhave iresolvedevrything foryou todaycertainlyI am sorrythis ishappeningHave alovelyday

Empathy and Resolution - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. SO SORRY TO HEAR THAT
  2. let's get this corrected
  3. CONGRATULATIONS ON YOUR HOME
  4. LETS TAKE A LOOK TOGETHER
  5. we are here to help
  6. HAVE A SAFE TRIP
  7. I am confident this will be resolved
  8. you have reached the right person
  9. FEEL BETTER SOON
  10. I'm glad i was able to resolve your issue
  11. I UNDERSTAND YOUR CONCERN
  12. Thank you for allowing us to resolve this for you
  13. I know this can be frustrating
  14. WE VALUE YOUR RELATIONSHIP
  15. we appreciate your feedback
  16. I WOULD BE MORE THAN HAPPY TO
  17. ABSOLUTELY
  18. thank you for letting us know
  19. Nice speaking with you
  20. RESOLUTION
  21. have i resolved evrything for you today
  22. certainly
  23. I am sorry this is happening
  24. Have a lovely day