Have alovelydayI WOULDBE MORETHANHAPPY TOI am sorrythis ishappeninglet's getthiscorrectedHAVE ASAFETRIPThank youfor allowingus to resolvethis for youI amconfidentthis will beresolvedI'm glad iwas ableto resolveyour issueyou havereachedthe rightpersonhave iresolvedevrything foryou todayI knowthis canbefrustratingcertainlyCONGRATULATIONSON YOUR HOMERESOLUTIONFEELBETTERSOONwe arehere tohelpABSOLUTELYLETS TAKEA LOOKTOGETHERIUNDERSTANDYOURCONCERNWE VALUEYOURRELATIONSHIPthank youfor lettingus knowweappreciateyourfeedbackSOSORRYTO HEARTHATNicespeakingwith youHave alovelydayI WOULDBE MORETHANHAPPY TOI am sorrythis ishappeninglet's getthiscorrectedHAVE ASAFETRIPThank youfor allowingus to resolvethis for youI amconfidentthis will beresolvedI'm glad iwas ableto resolveyour issueyou havereachedthe rightpersonhave iresolvedevrything foryou todayI knowthis canbefrustratingcertainlyCONGRATULATIONSON YOUR HOMERESOLUTIONFEELBETTERSOONwe arehere tohelpABSOLUTELYLETS TAKEA LOOKTOGETHERIUNDERSTANDYOURCONCERNWE VALUEYOURRELATIONSHIPthank youfor lettingus knowweappreciateyourfeedbackSOSORRYTO HEARTHATNicespeakingwith you

Empathy and Resolution - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Have a lovely day
  2. I WOULD BE MORE THAN HAPPY TO
  3. I am sorry this is happening
  4. let's get this corrected
  5. HAVE A SAFE TRIP
  6. Thank you for allowing us to resolve this for you
  7. I am confident this will be resolved
  8. I'm glad i was able to resolve your issue
  9. you have reached the right person
  10. have i resolved evrything for you today
  11. I know this can be frustrating
  12. certainly
  13. CONGRATULATIONS ON YOUR HOME
  14. RESOLUTION
  15. FEEL BETTER SOON
  16. we are here to help
  17. ABSOLUTELY
  18. LETS TAKE A LOOK TOGETHER
  19. I UNDERSTAND YOUR CONCERN
  20. WE VALUE YOUR RELATIONSHIP
  21. thank you for letting us know
  22. we appreciate your feedback
  23. SO SORRY TO HEAR THAT
  24. Nice speaking with you