I amconfidentthis will beresolvedwe arehere tohelpI am sorrythis ishappeningHAVE ASAFETRIPI'm glad iwas ableto resolveyour issueI knowthis canbefrustratingCONGRATULATIONSON YOUR HOMEthank youfor lettingus knowyou havereachedthe rightpersonRESOLUTIONI WOULDBE MORETHANHAPPY TOweappreciateyourfeedbackFEELBETTERSOONWE VALUEYOURRELATIONSHIPSOSORRYTO HEARTHATHave alovelydayhave iresolvedevrything foryou todayABSOLUTELYNicespeakingwith youThank youfor allowingus to resolvethis for youlet's getthiscorrectedIUNDERSTANDYOURCONCERNLETS TAKEA LOOKTOGETHERcertainlyI amconfidentthis will beresolvedwe arehere tohelpI am sorrythis ishappeningHAVE ASAFETRIPI'm glad iwas ableto resolveyour issueI knowthis canbefrustratingCONGRATULATIONSON YOUR HOMEthank youfor lettingus knowyou havereachedthe rightpersonRESOLUTIONI WOULDBE MORETHANHAPPY TOweappreciateyourfeedbackFEELBETTERSOONWE VALUEYOURRELATIONSHIPSOSORRYTO HEARTHATHave alovelydayhave iresolvedevrything foryou todayABSOLUTELYNicespeakingwith youThank youfor allowingus to resolvethis for youlet's getthiscorrectedIUNDERSTANDYOURCONCERNLETS TAKEA LOOKTOGETHERcertainly

Empathy and Resolution - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I am confident this will be resolved
  2. we are here to help
  3. I am sorry this is happening
  4. HAVE A SAFE TRIP
  5. I'm glad i was able to resolve your issue
  6. I know this can be frustrating
  7. CONGRATULATIONS ON YOUR HOME
  8. thank you for letting us know
  9. you have reached the right person
  10. RESOLUTION
  11. I WOULD BE MORE THAN HAPPY TO
  12. we appreciate your feedback
  13. FEEL BETTER SOON
  14. WE VALUE YOUR RELATIONSHIP
  15. SO SORRY TO HEAR THAT
  16. Have a lovely day
  17. have i resolved evrything for you today
  18. ABSOLUTELY
  19. Nice speaking with you
  20. Thank you for allowing us to resolve this for you
  21. let's get this corrected
  22. I UNDERSTAND YOUR CONCERN
  23. LETS TAKE A LOOK TOGETHER
  24. certainly