RESOLUTIONwe arehere tohelpABSOLUTELYNicespeakingwith youcertainlyHAVE ASAFETRIPThank youfor allowingus to resolvethis for youhave iresolvedevrything foryou todayI amconfidentthis will beresolvedweappreciateyourfeedbackCONGRATULATIONSON YOUR HOMEI knowthis canbefrustratingI WOULDBE MORETHANHAPPY TOHave alovelydayLETS TAKEA LOOKTOGETHERI am sorrythis ishappeningyou havereachedthe rightpersonthank youfor lettingus knowFEELBETTERSOONIUNDERSTANDYOURCONCERNWE VALUEYOURRELATIONSHIPI'm glad iwas ableto resolveyour issueSOSORRYTO HEARTHATlet's getthiscorrectedRESOLUTIONwe arehere tohelpABSOLUTELYNicespeakingwith youcertainlyHAVE ASAFETRIPThank youfor allowingus to resolvethis for youhave iresolvedevrything foryou todayI amconfidentthis will beresolvedweappreciateyourfeedbackCONGRATULATIONSON YOUR HOMEI knowthis canbefrustratingI WOULDBE MORETHANHAPPY TOHave alovelydayLETS TAKEA LOOKTOGETHERI am sorrythis ishappeningyou havereachedthe rightpersonthank youfor lettingus knowFEELBETTERSOONIUNDERSTANDYOURCONCERNWE VALUEYOURRELATIONSHIPI'm glad iwas ableto resolveyour issueSOSORRYTO HEARTHATlet's getthiscorrected

Empathy and Resolution - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. RESOLUTION
  2. we are here to help
  3. ABSOLUTELY
  4. Nice speaking with you
  5. certainly
  6. HAVE A SAFE TRIP
  7. Thank you for allowing us to resolve this for you
  8. have i resolved evrything for you today
  9. I am confident this will be resolved
  10. we appreciate your feedback
  11. CONGRATULATIONS ON YOUR HOME
  12. I know this can be frustrating
  13. I WOULD BE MORE THAN HAPPY TO
  14. Have a lovely day
  15. LETS TAKE A LOOK TOGETHER
  16. I am sorry this is happening
  17. you have reached the right person
  18. thank you for letting us know
  19. FEEL BETTER SOON
  20. I UNDERSTAND YOUR CONCERN
  21. WE VALUE YOUR RELATIONSHIP
  22. I'm glad i was able to resolve your issue
  23. SO SORRY TO HEAR THAT
  24. let's get this corrected