CSR uses asystem youhave neverseen beforeRoutinepreventiveserviceCSRteachesmemberabout onlineresourcesCSRresearchesproviderIDcardCSRreachesout toTechEOBAllowedamount"copay"PharmacyBenefitsCSR saysmemberNETWORKNAMEAWARENETWORKCSRexplainshow claimprocessedOfficevisitCOBUpdateMemberportalBLUECARDPPOCSRoffersbenefitsProbingquestion"deductible"Out ofstateclaimCSR offersaccumulationsMedicalpolicyor PACSR offersaccumulationsCSRvalidatesmemberCSR uses asystem youhave neverseen beforeRoutinepreventiveserviceCSRteachesmemberabout onlineresourcesCSRresearchesproviderIDcardCSRreachesout toTechEOBAllowedamount"copay"PharmacyBenefitsCSR saysmemberNETWORKNAMEAWARENETWORKCSRexplainshow claimprocessedOfficevisitCOBUpdateMemberportalBLUECARDPPOCSRoffersbenefitsProbingquestion"deductible"Out ofstateclaimCSR offersaccumulationsMedicalpolicyor PACSR offersaccumulationsCSRvalidatesmember

Observation Bingo 2: The Return of Claims - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. CSR uses a system you have never seen before
  2. Routine preventive service
  3. CSR teaches member about online resources
  4. CSR researches provider
  5. ID card
  6. CSR reaches out to Tech
  7. EOB
  8. Allowed amount
  9. "copay"
  10. Pharmacy Benefits
  11. CSR says member NETWORK NAME
  12. AWARE NETWORK
  13. CSR explains how claim processed
  14. Office visit
  15. COB Update
  16. Member portal
  17. BLUE CARD PPO
  18. CSR offers benefits
  19. Probing question
  20. "deductible"
  21. Out of state claim
  22. CSR offers accumulations
  23. Medical policy or PA
  24. CSR offers accumulations
  25. CSR validates member