AWARENETWORKAllowedamountOut ofstateclaimCSRexplainshow claimprocessedCSR offersaccumulationsBLUECARDPPORoutinepreventiveserviceCSRresearchesproviderCSR offersaccumulationsEOBOfficevisitCOBUpdateProbingquestionCSR uses asystem youhave neverseen beforeCSRoffersbenefits"deductible"IDcardMemberportalCSRreachesout toTechCSR saysmemberNETWORKNAMEMedicalpolicyor PA"copay"CSRvalidatesmemberCSRteachesmemberabout onlineresourcesPharmacyBenefitsAWARENETWORKAllowedamountOut ofstateclaimCSRexplainshow claimprocessedCSR offersaccumulationsBLUECARDPPORoutinepreventiveserviceCSRresearchesproviderCSR offersaccumulationsEOBOfficevisitCOBUpdateProbingquestionCSR uses asystem youhave neverseen beforeCSRoffersbenefits"deductible"IDcardMemberportalCSRreachesout toTechCSR saysmemberNETWORKNAMEMedicalpolicyor PA"copay"CSRvalidatesmemberCSRteachesmemberabout onlineresourcesPharmacyBenefits

Observation Bingo 2: The Return of Claims - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
  1. AWARE NETWORK
  2. Allowed amount
  3. Out of state claim
  4. CSR explains how claim processed
  5. CSR offers accumulations
  6. BLUE CARD PPO
  7. Routine preventive service
  8. CSR researches provider
  9. CSR offers accumulations
  10. EOB
  11. Office visit
  12. COB Update
  13. Probing question
  14. CSR uses a system you have never seen before
  15. CSR offers benefits
  16. "deductible"
  17. ID card
  18. Member portal
  19. CSR reaches out to Tech
  20. CSR says member NETWORK NAME
  21. Medical policy or PA
  22. "copay"
  23. CSR validates member
  24. CSR teaches member about online resources
  25. Pharmacy Benefits