Medicalpolicyor PAEOBAWARENETWORKCSRteachesmemberabout onlineresourcesProbingquestionCSRvalidatesmemberAllowedamountOut ofstateclaimCSRresearchesproviderCSRreachesout toTechCSR uses asystem youhave neverseen beforeCSR offersaccumulationsRoutinepreventiveserviceCSRexplainshow claimprocessedCSR offersaccumulations"copay"IDcardMemberportalCOBUpdateOfficevisitBLUECARDPPO"deductible"PharmacyBenefitsCSR saysmemberNETWORKNAMECSRoffersbenefitsMedicalpolicyor PAEOBAWARENETWORKCSRteachesmemberabout onlineresourcesProbingquestionCSRvalidatesmemberAllowedamountOut ofstateclaimCSRresearchesproviderCSRreachesout toTechCSR uses asystem youhave neverseen beforeCSR offersaccumulationsRoutinepreventiveserviceCSRexplainshow claimprocessedCSR offersaccumulations"copay"IDcardMemberportalCOBUpdateOfficevisitBLUECARDPPO"deductible"PharmacyBenefitsCSR saysmemberNETWORKNAMECSRoffersbenefits

Observation Bingo 2: The Return of Claims - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Medical policy or PA
  2. EOB
  3. AWARE NETWORK
  4. CSR teaches member about online resources
  5. Probing question
  6. CSR validates member
  7. Allowed amount
  8. Out of state claim
  9. CSR researches provider
  10. CSR reaches out to Tech
  11. CSR uses a system you have never seen before
  12. CSR offers accumulations
  13. Routine preventive service
  14. CSR explains how claim processed
  15. CSR offers accumulations
  16. "copay"
  17. ID card
  18. Member portal
  19. COB Update
  20. Office visit
  21. BLUE CARD PPO
  22. "deductible"
  23. Pharmacy Benefits
  24. CSR says member NETWORK NAME
  25. CSR offers benefits