CSR saysmemberNETWORKNAMECSRexplainshow claimprocessedMemberportalProbingquestion"deductible""copay"CSRresearchesproviderAWARENETWORKCOBUpdateCSR offersaccumulationsOfficevisitCSRreachesout toTechCSR uses asystem youhave neverseen beforeMedicalpolicyor PAPharmacyBenefitsCSRoffersbenefitsBLUECARDPPOCSR offersaccumulationsOut ofstateclaimIDcardEOBAllowedamountRoutinepreventiveserviceCSRteachesmemberabout onlineresourcesCSRvalidatesmemberCSR saysmemberNETWORKNAMECSRexplainshow claimprocessedMemberportalProbingquestion"deductible""copay"CSRresearchesproviderAWARENETWORKCOBUpdateCSR offersaccumulationsOfficevisitCSRreachesout toTechCSR uses asystem youhave neverseen beforeMedicalpolicyor PAPharmacyBenefitsCSRoffersbenefitsBLUECARDPPOCSR offersaccumulationsOut ofstateclaimIDcardEOBAllowedamountRoutinepreventiveserviceCSRteachesmemberabout onlineresourcesCSRvalidatesmember

Observation Bingo 2: The Return of Claims - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. CSR says member NETWORK NAME
  2. CSR explains how claim processed
  3. Member portal
  4. Probing question
  5. "deductible"
  6. "copay"
  7. CSR researches provider
  8. AWARE NETWORK
  9. COB Update
  10. CSR offers accumulations
  11. Office visit
  12. CSR reaches out to Tech
  13. CSR uses a system you have never seen before
  14. Medical policy or PA
  15. Pharmacy Benefits
  16. CSR offers benefits
  17. BLUE CARD PPO
  18. CSR offers accumulations
  19. Out of state claim
  20. ID card
  21. EOB
  22. Allowed amount
  23. Routine preventive service
  24. CSR teaches member about online resources
  25. CSR validates member