"deductible"AllowedamountOfficevisitPharmacyBenefitsCSR offersaccumulationsCSRexplainshow claimprocessedCOBUpdateCSR offersaccumulationsCSR uses asystem youhave neverseen beforeProbingquestionMemberportalEOBIDcardCSRteachesmemberabout onlineresourcesCSRvalidatesmemberCSRreachesout toTechBLUECARDPPOCSR saysmemberNETWORKNAMECSRoffersbenefitsMedicalpolicyor PACSRresearchesprovider"copay"RoutinepreventiveserviceOut ofstateclaimAWARENETWORK"deductible"AllowedamountOfficevisitPharmacyBenefitsCSR offersaccumulationsCSRexplainshow claimprocessedCOBUpdateCSR offersaccumulationsCSR uses asystem youhave neverseen beforeProbingquestionMemberportalEOBIDcardCSRteachesmemberabout onlineresourcesCSRvalidatesmemberCSRreachesout toTechBLUECARDPPOCSR saysmemberNETWORKNAMECSRoffersbenefitsMedicalpolicyor PACSRresearchesprovider"copay"RoutinepreventiveserviceOut ofstateclaimAWARENETWORK

Observation Bingo 2: The Return of Claims - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "deductible"
  2. Allowed amount
  3. Office visit
  4. Pharmacy Benefits
  5. CSR offers accumulations
  6. CSR explains how claim processed
  7. COB Update
  8. CSR offers accumulations
  9. CSR uses a system you have never seen before
  10. Probing question
  11. Member portal
  12. EOB
  13. ID card
  14. CSR teaches member about online resources
  15. CSR validates member
  16. CSR reaches out to Tech
  17. BLUE CARD PPO
  18. CSR says member NETWORK NAME
  19. CSR offers benefits
  20. Medical policy or PA
  21. CSR researches provider
  22. "copay"
  23. Routine preventive service
  24. Out of state claim
  25. AWARE NETWORK