"deductible"CSRexplainshow claimprocessedAllowedamountOfficevisit"copay"AWARENETWORKIDcardCOBUpdateMemberportalCSR offersaccumulationsCSR saysmemberNETWORKNAMECSRreachesout toTechEOBCSRteachesmemberabout onlineresourcesOut ofstateclaimCSR offersaccumulationsPharmacyBenefitsCSR uses asystem youhave neverseen beforeCSRoffersbenefitsProbingquestionCSRvalidatesmemberMedicalpolicyor PACSRresearchesproviderRoutinepreventiveserviceBLUECARDPPO"deductible"CSRexplainshow claimprocessedAllowedamountOfficevisit"copay"AWARENETWORKIDcardCOBUpdateMemberportalCSR offersaccumulationsCSR saysmemberNETWORKNAMECSRreachesout toTechEOBCSRteachesmemberabout onlineresourcesOut ofstateclaimCSR offersaccumulationsPharmacyBenefitsCSR uses asystem youhave neverseen beforeCSRoffersbenefitsProbingquestionCSRvalidatesmemberMedicalpolicyor PACSRresearchesproviderRoutinepreventiveserviceBLUECARDPPO

Observation Bingo 2: The Return of Claims - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "deductible"
  2. CSR explains how claim processed
  3. Allowed amount
  4. Office visit
  5. "copay"
  6. AWARE NETWORK
  7. ID card
  8. COB Update
  9. Member portal
  10. CSR offers accumulations
  11. CSR says member NETWORK NAME
  12. CSR reaches out to Tech
  13. EOB
  14. CSR teaches member about online resources
  15. Out of state claim
  16. CSR offers accumulations
  17. Pharmacy Benefits
  18. CSR uses a system you have never seen before
  19. CSR offers benefits
  20. Probing question
  21. CSR validates member
  22. Medical policy or PA
  23. CSR researches provider
  24. Routine preventive service
  25. BLUE CARD PPO