CSRreachesout toTechIDcardCSRresearchesproviderMemberportalOfficevisitBLUECARDPPOCSRvalidatesmemberMedicalpolicyor PACSRoffersbenefitsPharmacyBenefitsCSR offersaccumulationsProbingquestionCSR offersaccumulationsCSRteachesmemberabout onlineresourcesCSR saysmemberNETWORKNAME"copay""deductible"EOBCSR uses asystem youhave neverseen beforeCSRexplainshow claimprocessedRoutinepreventiveserviceCOBUpdateAllowedamountAWARENETWORKOut ofstateclaimCSRreachesout toTechIDcardCSRresearchesproviderMemberportalOfficevisitBLUECARDPPOCSRvalidatesmemberMedicalpolicyor PACSRoffersbenefitsPharmacyBenefitsCSR offersaccumulationsProbingquestionCSR offersaccumulationsCSRteachesmemberabout onlineresourcesCSR saysmemberNETWORKNAME"copay""deductible"EOBCSR uses asystem youhave neverseen beforeCSRexplainshow claimprocessedRoutinepreventiveserviceCOBUpdateAllowedamountAWARENETWORKOut ofstateclaim

Observation Bingo 2: The Return of Claims - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
  1. CSR reaches out to Tech
  2. ID card
  3. CSR researches provider
  4. Member portal
  5. Office visit
  6. BLUE CARD PPO
  7. CSR validates member
  8. Medical policy or PA
  9. CSR offers benefits
  10. Pharmacy Benefits
  11. CSR offers accumulations
  12. Probing question
  13. CSR offers accumulations
  14. CSR teaches member about online resources
  15. CSR says member NETWORK NAME
  16. "copay"
  17. "deductible"
  18. EOB
  19. CSR uses a system you have never seen before
  20. CSR explains how claim processed
  21. Routine preventive service
  22. COB Update
  23. Allowed amount
  24. AWARE NETWORK
  25. Out of state claim