CSR offersaccumulationsCSRreachesout toTechCSRvalidatesmemberCSRoffersbenefitsCSRteachesmemberabout onlineresourcesOut ofstateclaimProbingquestionCSR uses asystem youhave neverseen before"copay"RoutinepreventiveserviceCSRresearchesproviderOfficevisit"deductible"CSR offersaccumulationsCSRexplainshow claimprocessedBLUECARDPPOIDcardAllowedamountPharmacyBenefitsCOBUpdateAWARENETWORKCSR saysmemberNETWORKNAMEMedicalpolicyor PAMemberportalEOBCSR offersaccumulationsCSRreachesout toTechCSRvalidatesmemberCSRoffersbenefitsCSRteachesmemberabout onlineresourcesOut ofstateclaimProbingquestionCSR uses asystem youhave neverseen before"copay"RoutinepreventiveserviceCSRresearchesproviderOfficevisit"deductible"CSR offersaccumulationsCSRexplainshow claimprocessedBLUECARDPPOIDcardAllowedamountPharmacyBenefitsCOBUpdateAWARENETWORKCSR saysmemberNETWORKNAMEMedicalpolicyor PAMemberportalEOB

Observation Bingo 2: The Return of Claims - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. CSR offers accumulations
  2. CSR reaches out to Tech
  3. CSR validates member
  4. CSR offers benefits
  5. CSR teaches member about online resources
  6. Out of state claim
  7. Probing question
  8. CSR uses a system you have never seen before
  9. "copay"
  10. Routine preventive service
  11. CSR researches provider
  12. Office visit
  13. "deductible"
  14. CSR offers accumulations
  15. CSR explains how claim processed
  16. BLUE CARD PPO
  17. ID card
  18. Allowed amount
  19. Pharmacy Benefits
  20. COB Update
  21. AWARE NETWORK
  22. CSR says member NETWORK NAME
  23. Medical policy or PA
  24. Member portal
  25. EOB