AllowedamountEOBCSRexplainshow claimprocessedOut ofstateclaimOfficevisitCSR offersaccumulationsCSR offersaccumulationsPharmacyBenefitsAWARENETWORKIDcardCSR saysmemberNETWORKNAMECSRreachesout toTechCSRoffersbenefitsMedicalpolicyor PACSRresearchesproviderProbingquestionCSR uses asystem youhave neverseen beforeCOBUpdate"deductible"BLUECARDPPOCSRteachesmemberabout onlineresourcesMemberportal"copay"CSRvalidatesmemberRoutinepreventiveserviceAllowedamountEOBCSRexplainshow claimprocessedOut ofstateclaimOfficevisitCSR offersaccumulationsCSR offersaccumulationsPharmacyBenefitsAWARENETWORKIDcardCSR saysmemberNETWORKNAMECSRreachesout toTechCSRoffersbenefitsMedicalpolicyor PACSRresearchesproviderProbingquestionCSR uses asystem youhave neverseen beforeCOBUpdate"deductible"BLUECARDPPOCSRteachesmemberabout onlineresourcesMemberportal"copay"CSRvalidatesmemberRoutinepreventiveservice

Observation Bingo 2: The Return of Claims - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Allowed amount
  2. EOB
  3. CSR explains how claim processed
  4. Out of state claim
  5. Office visit
  6. CSR offers accumulations
  7. CSR offers accumulations
  8. Pharmacy Benefits
  9. AWARE NETWORK
  10. ID card
  11. CSR says member NETWORK NAME
  12. CSR reaches out to Tech
  13. CSR offers benefits
  14. Medical policy or PA
  15. CSR researches provider
  16. Probing question
  17. CSR uses a system you have never seen before
  18. COB Update
  19. "deductible"
  20. BLUE CARD PPO
  21. CSR teaches member about online resources
  22. Member portal
  23. "copay"
  24. CSR validates member
  25. Routine preventive service