ProbingquestionCSRoffersbenefitsCSR offersaccumulationsEOBCSRresearchesproviderOfficevisitMemberportalCSRreachesout toTechAllowedamountAWARENETWORKRoutinepreventiveserviceBLUECARDPPO"copay"CSR uses asystem youhave neverseen beforeCSRteachesmemberabout onlineresourcesMedicalpolicyor PACSR offersaccumulationsCSRvalidatesmemberOut ofstateclaimCOBUpdateCSR saysmemberNETWORKNAME"deductible"IDcardPharmacyBenefitsCSRexplainshow claimprocessedProbingquestionCSRoffersbenefitsCSR offersaccumulationsEOBCSRresearchesproviderOfficevisitMemberportalCSRreachesout toTechAllowedamountAWARENETWORKRoutinepreventiveserviceBLUECARDPPO"copay"CSR uses asystem youhave neverseen beforeCSRteachesmemberabout onlineresourcesMedicalpolicyor PACSR offersaccumulationsCSRvalidatesmemberOut ofstateclaimCOBUpdateCSR saysmemberNETWORKNAME"deductible"IDcardPharmacyBenefitsCSRexplainshow claimprocessed

Observation Bingo 2: The Return of Claims - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Probing question
  2. CSR offers benefits
  3. CSR offers accumulations
  4. EOB
  5. CSR researches provider
  6. Office visit
  7. Member portal
  8. CSR reaches out to Tech
  9. Allowed amount
  10. AWARE NETWORK
  11. Routine preventive service
  12. BLUE CARD PPO
  13. "copay"
  14. CSR uses a system you have never seen before
  15. CSR teaches member about online resources
  16. Medical policy or PA
  17. CSR offers accumulations
  18. CSR validates member
  19. Out of state claim
  20. COB Update
  21. CSR says member NETWORK NAME
  22. "deductible"
  23. ID card
  24. Pharmacy Benefits
  25. CSR explains how claim processed