CSRreachesout toTechRoutinepreventiveserviceBLUECARDPPOIDcardEOBCSR offersaccumulationsCSRvalidatesmember"copay"AWARENETWORKCSRexplainshow claimprocessedCSR saysmemberNETWORKNAMECSR offersaccumulationsMemberportalMedicalpolicyor PACOBUpdateProbingquestionAllowedamountCSRresearchesprovider"deductible"CSRoffersbenefitsCSRteachesmemberabout onlineresourcesPharmacyBenefitsOfficevisitCSR uses asystem youhave neverseen beforeOut ofstateclaimCSRreachesout toTechRoutinepreventiveserviceBLUECARDPPOIDcardEOBCSR offersaccumulationsCSRvalidatesmember"copay"AWARENETWORKCSRexplainshow claimprocessedCSR saysmemberNETWORKNAMECSR offersaccumulationsMemberportalMedicalpolicyor PACOBUpdateProbingquestionAllowedamountCSRresearchesprovider"deductible"CSRoffersbenefitsCSRteachesmemberabout onlineresourcesPharmacyBenefitsOfficevisitCSR uses asystem youhave neverseen beforeOut ofstateclaim

Observation Bingo 2: The Return of Claims - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. CSR reaches out to Tech
  2. Routine preventive service
  3. BLUE CARD PPO
  4. ID card
  5. EOB
  6. CSR offers accumulations
  7. CSR validates member
  8. "copay"
  9. AWARE NETWORK
  10. CSR explains how claim processed
  11. CSR says member NETWORK NAME
  12. CSR offers accumulations
  13. Member portal
  14. Medical policy or PA
  15. COB Update
  16. Probing question
  17. Allowed amount
  18. CSR researches provider
  19. "deductible"
  20. CSR offers benefits
  21. CSR teaches member about online resources
  22. Pharmacy Benefits
  23. Office visit
  24. CSR uses a system you have never seen before
  25. Out of state claim