MemberportalAWARENETWORKMedicalpolicyor PAEOBCSR offersaccumulationsCSR uses asystem youhave neverseen beforeCSRteachesmemberabout onlineresourcesCSRexplainshow claimprocessedIDcardCSRoffersbenefitsProbingquestionRoutinepreventiveserviceBLUECARDPPOCSRreachesout toTechCSRresearchesproviderCSRvalidatesmember"copay"COBUpdateCSR saysmemberNETWORKNAMEPharmacyBenefitsOut ofstateclaimOfficevisitAllowedamountCSR offersaccumulations"deductible"MemberportalAWARENETWORKMedicalpolicyor PAEOBCSR offersaccumulationsCSR uses asystem youhave neverseen beforeCSRteachesmemberabout onlineresourcesCSRexplainshow claimprocessedIDcardCSRoffersbenefitsProbingquestionRoutinepreventiveserviceBLUECARDPPOCSRreachesout toTechCSRresearchesproviderCSRvalidatesmember"copay"COBUpdateCSR saysmemberNETWORKNAMEPharmacyBenefitsOut ofstateclaimOfficevisitAllowedamountCSR offersaccumulations"deductible"

Observation Bingo 2: The Return of Claims - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Member portal
  2. AWARE NETWORK
  3. Medical policy or PA
  4. EOB
  5. CSR offers accumulations
  6. CSR uses a system you have never seen before
  7. CSR teaches member about online resources
  8. CSR explains how claim processed
  9. ID card
  10. CSR offers benefits
  11. Probing question
  12. Routine preventive service
  13. BLUE CARD PPO
  14. CSR reaches out to Tech
  15. CSR researches provider
  16. CSR validates member
  17. "copay"
  18. COB Update
  19. CSR says member NETWORK NAME
  20. Pharmacy Benefits
  21. Out of state claim
  22. Office visit
  23. Allowed amount
  24. CSR offers accumulations
  25. "deductible"