CSRresearchesproviderCSR offersaccumulationsCSRteachesmemberabout onlineresourcesCSR saysmemberNETWORKNAMEAWARENETWORKProbingquestionIDcardCSR uses asystem youhave neverseen beforeAllowedamountCSRexplainshow claimprocessedOfficevisitCSRreachesout toTechCSRvalidatesmemberRoutinepreventiveservicePharmacyBenefitsMedicalpolicyor PACOBUpdate"copay"BLUECARDPPOCSR offersaccumulationsOut ofstateclaim"deductible"CSRoffersbenefitsEOBMemberportalCSRresearchesproviderCSR offersaccumulationsCSRteachesmemberabout onlineresourcesCSR saysmemberNETWORKNAMEAWARENETWORKProbingquestionIDcardCSR uses asystem youhave neverseen beforeAllowedamountCSRexplainshow claimprocessedOfficevisitCSRreachesout toTechCSRvalidatesmemberRoutinepreventiveservicePharmacyBenefitsMedicalpolicyor PACOBUpdate"copay"BLUECARDPPOCSR offersaccumulationsOut ofstateclaim"deductible"CSRoffersbenefitsEOBMemberportal

Observation Bingo 2: The Return of Claims - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. CSR researches provider
  2. CSR offers accumulations
  3. CSR teaches member about online resources
  4. CSR says member NETWORK NAME
  5. AWARE NETWORK
  6. Probing question
  7. ID card
  8. CSR uses a system you have never seen before
  9. Allowed amount
  10. CSR explains how claim processed
  11. Office visit
  12. CSR reaches out to Tech
  13. CSR validates member
  14. Routine preventive service
  15. Pharmacy Benefits
  16. Medical policy or PA
  17. COB Update
  18. "copay"
  19. BLUE CARD PPO
  20. CSR offers accumulations
  21. Out of state claim
  22. "deductible"
  23. CSR offers benefits
  24. EOB
  25. Member portal