PharmacyBenefitsCSRreachesout toTechBLUECARDPPOMemberportalEOB"deductible"IDcardMedicalpolicyor PAOut ofstateclaimCSR saysmemberNETWORKNAMERoutinepreventiveserviceCSRteachesmemberabout onlineresourcesCSRresearchesproviderAllowedamountCSRexplainshow claimprocessedCSRoffersbenefitsAWARENETWORKCSRvalidatesmemberCSR uses asystem youhave neverseen before"copay"COBUpdateCSR offersaccumulationsOfficevisitProbingquestionCSR offersaccumulationsPharmacyBenefitsCSRreachesout toTechBLUECARDPPOMemberportalEOB"deductible"IDcardMedicalpolicyor PAOut ofstateclaimCSR saysmemberNETWORKNAMERoutinepreventiveserviceCSRteachesmemberabout onlineresourcesCSRresearchesproviderAllowedamountCSRexplainshow claimprocessedCSRoffersbenefitsAWARENETWORKCSRvalidatesmemberCSR uses asystem youhave neverseen before"copay"COBUpdateCSR offersaccumulationsOfficevisitProbingquestionCSR offersaccumulations

Observation Bingo 2: The Return of Claims - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Pharmacy Benefits
  2. CSR reaches out to Tech
  3. BLUE CARD PPO
  4. Member portal
  5. EOB
  6. "deductible"
  7. ID card
  8. Medical policy or PA
  9. Out of state claim
  10. CSR says member NETWORK NAME
  11. Routine preventive service
  12. CSR teaches member about online resources
  13. CSR researches provider
  14. Allowed amount
  15. CSR explains how claim processed
  16. CSR offers benefits
  17. AWARE NETWORK
  18. CSR validates member
  19. CSR uses a system you have never seen before
  20. "copay"
  21. COB Update
  22. CSR offers accumulations
  23. Office visit
  24. Probing question
  25. CSR offers accumulations