AllowedamountRoutinepreventiveserviceCSRresearchesproviderPharmacyBenefitsProbingquestionCSR uses asystem youhave neverseen beforeAWARENETWORKCSRoffersbenefitsMemberportal"copay"BLUECARDPPOCSR offersaccumulationsOut ofstateclaimIDcardCSR offersaccumulationsCSRexplainshow claimprocessedCSRteachesmemberabout onlineresourcesCOBUpdateMedicalpolicyor PAEOBCSR saysmemberNETWORKNAMECSRvalidatesmemberCSRreachesout toTech"deductible"OfficevisitAllowedamountRoutinepreventiveserviceCSRresearchesproviderPharmacyBenefitsProbingquestionCSR uses asystem youhave neverseen beforeAWARENETWORKCSRoffersbenefitsMemberportal"copay"BLUECARDPPOCSR offersaccumulationsOut ofstateclaimIDcardCSR offersaccumulationsCSRexplainshow claimprocessedCSRteachesmemberabout onlineresourcesCOBUpdateMedicalpolicyor PAEOBCSR saysmemberNETWORKNAMECSRvalidatesmemberCSRreachesout toTech"deductible"Officevisit

Observation Bingo 2: The Return of Claims - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
  1. Allowed amount
  2. Routine preventive service
  3. CSR researches provider
  4. Pharmacy Benefits
  5. Probing question
  6. CSR uses a system you have never seen before
  7. AWARE NETWORK
  8. CSR offers benefits
  9. Member portal
  10. "copay"
  11. BLUE CARD PPO
  12. CSR offers accumulations
  13. Out of state claim
  14. ID card
  15. CSR offers accumulations
  16. CSR explains how claim processed
  17. CSR teaches member about online resources
  18. COB Update
  19. Medical policy or PA
  20. EOB
  21. CSR says member NETWORK NAME
  22. CSR validates member
  23. CSR reaches out to Tech
  24. "deductible"
  25. Office visit