RoutinepreventiveserviceCSRresearchesproviderCSR offersaccumulationsAWARENETWORKCOBUpdateCSRoffersbenefitsIDcardEOBCSR uses asystem youhave neverseen beforePharmacyBenefitsAllowedamountOfficevisitCSRreachesout toTech"copay"ProbingquestionOut ofstateclaimCSRexplainshow claimprocessedMemberportalCSR offersaccumulationsCSRvalidatesmemberCSR saysmemberNETWORKNAMEMedicalpolicyor PA"deductible"BLUECARDPPOCSRteachesmemberabout onlineresourcesRoutinepreventiveserviceCSRresearchesproviderCSR offersaccumulationsAWARENETWORKCOBUpdateCSRoffersbenefitsIDcardEOBCSR uses asystem youhave neverseen beforePharmacyBenefitsAllowedamountOfficevisitCSRreachesout toTech"copay"ProbingquestionOut ofstateclaimCSRexplainshow claimprocessedMemberportalCSR offersaccumulationsCSRvalidatesmemberCSR saysmemberNETWORKNAMEMedicalpolicyor PA"deductible"BLUECARDPPOCSRteachesmemberabout onlineresources

Observation Bingo 2: The Return of Claims - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Routine preventive service
  2. CSR researches provider
  3. CSR offers accumulations
  4. AWARE NETWORK
  5. COB Update
  6. CSR offers benefits
  7. ID card
  8. EOB
  9. CSR uses a system you have never seen before
  10. Pharmacy Benefits
  11. Allowed amount
  12. Office visit
  13. CSR reaches out to Tech
  14. "copay"
  15. Probing question
  16. Out of state claim
  17. CSR explains how claim processed
  18. Member portal
  19. CSR offers accumulations
  20. CSR validates member
  21. CSR says member NETWORK NAME
  22. Medical policy or PA
  23. "deductible"
  24. BLUE CARD PPO
  25. CSR teaches member about online resources