"Is this_____?"After youstated it wasHangsup onyouAsksfor asuiteTries tomakemore than2 resDoesn'tknowwhat theywantAsksaboutparkinginfoDoesn'twant tohang upthe phoneTries to cxlor change3rd partyresDoesn'tlet youfinish asentenceDoesn'thave creditcard ready(or at all)Asksaboutthe poolDidn't getemailconf.Doesn'thave PCnumberavailableTries toextend stayafter they'rechecked in"Is thisthe frontdesk?""But I'm a____ cardholder"Asks formorediscountsTries toguilt tripinto gettingcompWants tospeakwithmanagerChangesmind lastminuteAsks aquestion thathas nothingto do withreservationsGets yournamewrongCalls with anoisybackgroundAskbillingquestions"Is this_____?"After youstated it wasHangsup onyouAsksfor asuiteTries tomakemore than2 resDoesn'tknowwhat theywantAsksaboutparkinginfoDoesn'twant tohang upthe phoneTries to cxlor change3rd partyresDoesn'tlet youfinish asentenceDoesn'thave creditcard ready(or at all)Asksaboutthe poolDidn't getemailconf.Doesn'thave PCnumberavailableTries toextend stayafter they'rechecked in"Is thisthe frontdesk?""But I'm a____ cardholder"Asks formorediscountsTries toguilt tripinto gettingcompWants tospeakwithmanagerChangesmind lastminuteAsks aquestion thathas nothingto do withreservationsGets yournamewrongCalls with anoisybackgroundAskbillingquestions

Our Lovely Guests - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Is this _____?" After you stated it was
  2. Hangs up on you
  3. Asks for a suite
  4. Tries to make more than 2 res
  5. Doesn't know what they want
  6. Asks about parking info
  7. Doesn't want to hang up the phone
  8. Tries to cxl or change 3rd party res
  9. Doesn't let you finish a sentence
  10. Doesn't have credit card ready (or at all)
  11. Asks about the pool
  12. Didn't get email conf.
  13. Doesn't have PC number available
  14. Tries to extend stay after they're checked in
  15. "Is this the front desk?"
  16. "But I'm a ____ card holder"
  17. Asks for more discounts
  18. Tries to guilt trip into getting comp
  19. Wants to speak with manager
  20. Changes mind last minute
  21. Asks a question that has nothing to do with reservations
  22. Gets your name wrong
  23. Calls with a noisy background
  24. Ask billing questions