Tries to cxlor change3rd partyresChangesmind lastminuteDoesn'tknowwhat theywantTries tomakemore than2 resTries toguilt tripinto gettingcompDoesn'thave PCnumberavailableAsks formorediscountsAsksaboutthe poolHangsup onyouDidn't getemailconf."Is this_____?"After youstated it wasDoesn'twant tohang upthe phoneDoesn'thave creditcard ready(or at all)Askbillingquestions"Is thisthe frontdesk?"Wants tospeakwithmanagerGets yournamewrongDoesn'tlet youfinish asentenceAsksaboutparkinginfoTries toextend stayafter they'rechecked in"But I'm a____ cardholder"Asksfor asuiteCalls with anoisybackgroundAsks aquestion thathas nothingto do withreservationsTries to cxlor change3rd partyresChangesmind lastminuteDoesn'tknowwhat theywantTries tomakemore than2 resTries toguilt tripinto gettingcompDoesn'thave PCnumberavailableAsks formorediscountsAsksaboutthe poolHangsup onyouDidn't getemailconf."Is this_____?"After youstated it wasDoesn'twant tohang upthe phoneDoesn'thave creditcard ready(or at all)Askbillingquestions"Is thisthe frontdesk?"Wants tospeakwithmanagerGets yournamewrongDoesn'tlet youfinish asentenceAsksaboutparkinginfoTries toextend stayafter they'rechecked in"But I'm a____ cardholder"Asksfor asuiteCalls with anoisybackgroundAsks aquestion thathas nothingto do withreservations

Our Lovely Guests - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Tries to cxl or change 3rd party res
  2. Changes mind last minute
  3. Doesn't know what they want
  4. Tries to make more than 2 res
  5. Tries to guilt trip into getting comp
  6. Doesn't have PC number available
  7. Asks for more discounts
  8. Asks about the pool
  9. Hangs up on you
  10. Didn't get email conf.
  11. "Is this _____?" After you stated it was
  12. Doesn't want to hang up the phone
  13. Doesn't have credit card ready (or at all)
  14. Ask billing questions
  15. "Is this the front desk?"
  16. Wants to speak with manager
  17. Gets your name wrong
  18. Doesn't let you finish a sentence
  19. Asks about parking info
  20. Tries to extend stay after they're checked in
  21. "But I'm a ____ card holder"
  22. Asks for a suite
  23. Calls with a noisy background
  24. Asks a question that has nothing to do with reservations