givenextstepI'll beback in 5minutesIntroducecomplimentworkplacedurationI will haveto checkwith yournursecomplimentcoworkerssay"hello"AcknowledgeLet metake you towhere youneed to goknockondoorexplanationthankyouis thereanythingelse I can dofor you?I'm washingmy hands foryour safetyLet me getsomeonewho canhelp youThere is a10 minutewaitusecustomernamemanageupthank youfor lettingme workwith youI haveenjoyedcaring foryouthank youfor askingyourquestionintroduceself androleshowpositiveattitudegivenextstepI'll beback in 5minutesIntroducecomplimentworkplacedurationI will haveto checkwith yournursecomplimentcoworkerssay"hello"AcknowledgeLet metake you towhere youneed to goknockondoorexplanationthankyouis thereanythingelse I can dofor you?I'm washingmy hands foryour safetyLet me getsomeonewho canhelp youThere is a10 minutewaitusecustomernamemanageupthank youfor lettingme workwith youI haveenjoyedcaring foryouthank youfor askingyourquestionintroduceself androleshowpositiveattitude

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. give next step
  2. I'll be back in 5 minutes
  3. Introduce
  4. compliment workplace
  5. duration
  6. I will have to check with your nurse
  7. compliment coworkers
  8. say "hello"
  9. Acknowledge
  10. Let me take you to where you need to go
  11. knock on door
  12. explanation
  13. thank you
  14. is there anything else I can do for you?
  15. I'm washing my hands for your safety
  16. Let me get someone who can help you
  17. There is a 10 minute wait
  18. use customer name
  19. manage up
  20. thank you for letting me work with you
  21. I have enjoyed caring for you
  22. thank you for asking your question
  23. introduce self and role
  24. show positive attitude