AcknowledgeusecustomernameThere is a10 minutewaitmanageupcomplimentworkplacecomplimentcoworkersdurationI'm washingmy hands foryour safetyis thereanythingelse I can dofor you?Let metake you towhere youneed to goshowpositiveattitudeintroduceself androlethank youfor askingyourquestionI haveenjoyedcaring foryouexplanationIntroducethankyouI will haveto checkwith yournurseLet me getsomeonewho canhelp youknockondoorI'll beback in 5minutesthank youfor lettingme workwith yousay"hello"givenextstepAcknowledgeusecustomernameThere is a10 minutewaitmanageupcomplimentworkplacecomplimentcoworkersdurationI'm washingmy hands foryour safetyis thereanythingelse I can dofor you?Let metake you towhere youneed to goshowpositiveattitudeintroduceself androlethank youfor askingyourquestionI haveenjoyedcaring foryouexplanationIntroducethankyouI will haveto checkwith yournurseLet me getsomeonewho canhelp youknockondoorI'll beback in 5minutesthank youfor lettingme workwith yousay"hello"givenextstep

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Acknowledge
  2. use customer name
  3. There is a 10 minute wait
  4. manage up
  5. compliment workplace
  6. compliment coworkers
  7. duration
  8. I'm washing my hands for your safety
  9. is there anything else I can do for you?
  10. Let me take you to where you need to go
  11. show positive attitude
  12. introduce self and role
  13. thank you for asking your question
  14. I have enjoyed caring for you
  15. explanation
  16. Introduce
  17. thank you
  18. I will have to check with your nurse
  19. Let me get someone who can help you
  20. knock on door
  21. I'll be back in 5 minutes
  22. thank you for letting me work with you
  23. say "hello"
  24. give next step