CalledSMEQuotedVaccineCoverageNoticed the6 Pillars ofCompassionBeing UsedStatusProviderWhenQuotingBenefitUsedanSOPHad anEscalatedCallTransfer toOptumChiropracticSent aHandWrittenNoteHelpedwith theWeb SiteQuotedPlanTypeSent aSMEMailLooked upa Providerin YODAHad to doa OneTimeReferralQuoted aDeniedAuthTransferto OptumInfertilityTransfer toUnitedHealth CareDentalQuotedDentalRestorativeBenefitOffered aCommitmentUsedQBTTransfer toMedicalManagementQuotedDMECCPUsedMiWebPCPChangeQuotedMaternityBenefitCalledSMEQuotedVaccineCoverageNoticed the6 Pillars ofCompassionBeing UsedStatusProviderWhenQuotingBenefitUsedanSOPHad anEscalatedCallTransfer toOptumChiropracticSent aHandWrittenNoteHelpedwith theWeb SiteQuotedPlanTypeSent aSMEMailLooked upa Providerin YODAHad to doa OneTimeReferralQuoted aDeniedAuthTransferto OptumInfertilityTransfer toUnitedHealth CareDentalQuotedDentalRestorativeBenefitOffered aCommitmentUsedQBTTransfer toMedicalManagementQuotedDMECCPUsedMiWebPCPChangeQuotedMaternityBenefit

- Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Called SME
  2. Quoted Vaccine Coverage
  3. Noticed the 6 Pillars of Compassion Being Used
  4. Status Provider When Quoting Benefit
  5. Used an SOP
  6. Had an Escalated Call
  7. Transfer to Optum Chiropractic
  8. Sent a Hand Written Note
  9. Helped with the Web Site
  10. Quoted Plan Type
  11. Sent a SME Mail
  12. Looked up a Provider in YODA
  13. Had to do a One Time Referral
  14. Quoted a Denied Auth
  15. Transfer to Optum Infertility
  16. Transfer to United Health Care Dental
  17. Quoted Dental Restorative Benefit
  18. Offered a Commitment
  19. Used QBT
  20. Transfer to Medical Management
  21. Quoted DME
  22. CCP Used MiWeb
  23. PCP Change
  24. Quoted Maternity Benefit