Ownerbrings in asecond petwithoutappointmentNeed doctorto approveonlineprescriptionOwner makes sillycomment about bill(ex. “cost an arm &leg”, “y’all shouldname a wing afterme”, etc.)Ownercomes tointo buyfoodOwnercalls togetrecordsDoctor/techcalls to haveprescriptionfilled fromother hospitalCall foraccidentclean upin lobbySchedulerecheck/nextboosterappointmentat check outOwnershows up atthe wronghospitalOwner paysbill withmultipleforms ofpaymentNew clientthat doesn’tbring anyrecords forpetOwner callsforprescriptionwithout an up-to-date examOwner callsto check ontheir petwhileboardingOwner morethan 10minutes latetoappointmentOwnercalls forcost ofexamPet showsup withoutcarrier orleashOwner noshows forappointmentSchedule3 or morepet roomOwner addson additionalservice whilein for surgeryOwner calls totalk to doctorright afterdoctor leftdetailedvoicemailOwner calls tocancelappointment within30 minutes of theirscheduledappointmentSendrecords toreferralhospitalSchedulemore than 3new clientexams in 1dayHealthcertificateappointmentOwnerbrings in asecond petwithoutappointmentNeed doctorto approveonlineprescriptionOwner makes sillycomment about bill(ex. “cost an arm &leg”, “y’all shouldname a wing afterme”, etc.)Ownercomes tointo buyfoodOwnercalls togetrecordsDoctor/techcalls to haveprescriptionfilled fromother hospitalCall foraccidentclean upin lobbySchedulerecheck/nextboosterappointmentat check outOwnershows up atthe wronghospitalOwner paysbill withmultipleforms ofpaymentNew clientthat doesn’tbring anyrecords forpetOwner callsforprescriptionwithout an up-to-date examOwner callsto check ontheir petwhileboardingOwner morethan 10minutes latetoappointmentOwnercalls forcost ofexamPet showsup withoutcarrier orleashOwner noshows forappointmentSchedule3 or morepet roomOwner addson additionalservice whilein for surgeryOwner calls totalk to doctorright afterdoctor leftdetailedvoicemailOwner calls tocancelappointment within30 minutes of theirscheduledappointmentSendrecords toreferralhospitalSchedulemore than 3new clientexams in 1dayHealthcertificateappointment

Receptionist - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Owner brings in a second pet without appointment
  2. Need doctor to approve online prescription
  3. Owner makes silly comment about bill (ex. “cost an arm & leg”, “y’all should name a wing after me”, etc.)
  4. Owner comes to into buy food
  5. Owner calls to get records
  6. Doctor/tech calls to have prescription filled from other hospital
  7. Call for accident clean up in lobby
  8. Schedule recheck/next booster appointment at check out
  9. Owner shows up at the wrong hospital
  10. Owner pays bill with multiple forms of payment
  11. New client that doesn’t bring any records for pet
  12. Owner calls for prescription without an up-to-date exam
  13. Owner calls to check on their pet while boarding
  14. Owner more than 10 minutes late to appointment
  15. Owner calls for cost of exam
  16. Pet shows up without carrier or leash
  17. Owner no shows for appointment
  18. Schedule 3 or more pet room
  19. Owner adds on additional service while in for surgery
  20. Owner calls to talk to doctor right after doctor left detailed voicemail
  21. Owner calls to cancel appointment within 30 minutes of their scheduled appointment
  22. Send records to referral hospital
  23. Schedule more than 3 new client exams in 1 day
  24. Health certificate appointment