Owner calls tocancelappointment within30 minutes of theirscheduledappointmentOwnershows up atthe wronghospitalDoctor/techcalls to haveprescriptionfilled fromother hospitalOwnerbrings in asecond petwithoutappointmentOwner callsforprescriptionwithout an up-to-date examOwner paysbill withmultipleforms ofpaymentCall foraccidentclean upin lobbyOwner makes sillycomment about bill(ex. “cost an arm &leg”, “y’all shouldname a wing afterme”, etc.)Owner morethan 10minutes latetoappointmentNeed doctorto approveonlineprescriptionOwnercomes tointo buyfoodSchedule3 or morepet roomSchedulemore than 3new clientexams in 1dayOwnercalls togetrecordsOwner callsto check ontheir petwhileboardingHealthcertificateappointmentOwner addson additionalservice whilein for surgeryOwner calls totalk to doctorright afterdoctor leftdetailedvoicemailSendrecords toreferralhospitalSchedulerecheck/nextboosterappointmentat check outNew clientthat doesn’tbring anyrecords forpetOwner noshows forappointmentPet showsup withoutcarrier orleashOwnercalls forcost ofexamOwner calls tocancelappointment within30 minutes of theirscheduledappointmentOwnershows up atthe wronghospitalDoctor/techcalls to haveprescriptionfilled fromother hospitalOwnerbrings in asecond petwithoutappointmentOwner callsforprescriptionwithout an up-to-date examOwner paysbill withmultipleforms ofpaymentCall foraccidentclean upin lobbyOwner makes sillycomment about bill(ex. “cost an arm &leg”, “y’all shouldname a wing afterme”, etc.)Owner morethan 10minutes latetoappointmentNeed doctorto approveonlineprescriptionOwnercomes tointo buyfoodSchedule3 or morepet roomSchedulemore than 3new clientexams in 1dayOwnercalls togetrecordsOwner callsto check ontheir petwhileboardingHealthcertificateappointmentOwner addson additionalservice whilein for surgeryOwner calls totalk to doctorright afterdoctor leftdetailedvoicemailSendrecords toreferralhospitalSchedulerecheck/nextboosterappointmentat check outNew clientthat doesn’tbring anyrecords forpetOwner noshows forappointmentPet showsup withoutcarrier orleashOwnercalls forcost ofexam

Receptionist - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Owner calls to cancel appointment within 30 minutes of their scheduled appointment
  2. Owner shows up at the wrong hospital
  3. Doctor/tech calls to have prescription filled from other hospital
  4. Owner brings in a second pet without appointment
  5. Owner calls for prescription without an up-to-date exam
  6. Owner pays bill with multiple forms of payment
  7. Call for accident clean up in lobby
  8. Owner makes silly comment about bill (ex. “cost an arm & leg”, “y’all should name a wing after me”, etc.)
  9. Owner more than 10 minutes late to appointment
  10. Need doctor to approve online prescription
  11. Owner comes to into buy food
  12. Schedule 3 or more pet room
  13. Schedule more than 3 new client exams in 1 day
  14. Owner calls to get records
  15. Owner calls to check on their pet while boarding
  16. Health certificate appointment
  17. Owner adds on additional service while in for surgery
  18. Owner calls to talk to doctor right after doctor left detailed voicemail
  19. Send records to referral hospital
  20. Schedule recheck/next booster appointment at check out
  21. New client that doesn’t bring any records for pet
  22. Owner no shows for appointment
  23. Pet shows up without carrier or leash
  24. Owner calls for cost of exam