Owner calls tocancelappointment within30 minutes of theirscheduledappointmentPet showsup withoutcarrier orleashOwner paysbill withmultipleforms ofpaymentSchedule3 or morepet roomSendrecords toreferralhospitalNeed doctorto approveonlineprescriptionOwner morethan 10minutes latetoappointmentOwner calls totalk to doctorright afterdoctor leftdetailedvoicemailOwner makes sillycomment about bill(ex. “cost an arm &leg”, “y’all shouldname a wing afterme”, etc.)Ownercalls togetrecordsOwnercalls forcost ofexamOwnercomes tointo buyfoodOwner addson additionalservice whilein for surgeryOwner callsforprescriptionwithout an up-to-date examOwner callsto check ontheir petwhileboardingDoctor/techcalls to haveprescriptionfilled fromother hospitalCall foraccidentclean upin lobbyOwnerbrings in asecond petwithoutappointmentSchedulerecheck/nextboosterappointmentat check outSchedulemore than 3new clientexams in 1dayHealthcertificateappointmentOwner noshows forappointmentOwnershows up atthe wronghospitalNew clientthat doesn’tbring anyrecords forpetOwner calls tocancelappointment within30 minutes of theirscheduledappointmentPet showsup withoutcarrier orleashOwner paysbill withmultipleforms ofpaymentSchedule3 or morepet roomSendrecords toreferralhospitalNeed doctorto approveonlineprescriptionOwner morethan 10minutes latetoappointmentOwner calls totalk to doctorright afterdoctor leftdetailedvoicemailOwner makes sillycomment about bill(ex. “cost an arm &leg”, “y’all shouldname a wing afterme”, etc.)Ownercalls togetrecordsOwnercalls forcost ofexamOwnercomes tointo buyfoodOwner addson additionalservice whilein for surgeryOwner callsforprescriptionwithout an up-to-date examOwner callsto check ontheir petwhileboardingDoctor/techcalls to haveprescriptionfilled fromother hospitalCall foraccidentclean upin lobbyOwnerbrings in asecond petwithoutappointmentSchedulerecheck/nextboosterappointmentat check outSchedulemore than 3new clientexams in 1dayHealthcertificateappointmentOwner noshows forappointmentOwnershows up atthe wronghospitalNew clientthat doesn’tbring anyrecords forpet

Receptionist - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Owner calls to cancel appointment within 30 minutes of their scheduled appointment
  2. Pet shows up without carrier or leash
  3. Owner pays bill with multiple forms of payment
  4. Schedule 3 or more pet room
  5. Send records to referral hospital
  6. Need doctor to approve online prescription
  7. Owner more than 10 minutes late to appointment
  8. Owner calls to talk to doctor right after doctor left detailed voicemail
  9. Owner makes silly comment about bill (ex. “cost an arm & leg”, “y’all should name a wing after me”, etc.)
  10. Owner calls to get records
  11. Owner calls for cost of exam
  12. Owner comes to into buy food
  13. Owner adds on additional service while in for surgery
  14. Owner calls for prescription without an up-to-date exam
  15. Owner calls to check on their pet while boarding
  16. Doctor/tech calls to have prescription filled from other hospital
  17. Call for accident clean up in lobby
  18. Owner brings in a second pet without appointment
  19. Schedule recheck/next booster appointment at check out
  20. Schedule more than 3 new client exams in 1 day
  21. Health certificate appointment
  22. Owner no shows for appointment
  23. Owner shows up at the wrong hospital
  24. New client that doesn’t bring any records for pet