Discuss video, voice and data in one call Dismissal overcame Capture contact information Clear goal on why you are calling Talked with the decision maker Did you ask for a referral Gained information not known Ear Perk Challenges customer is facing Use name and number 2x's Set future appointment Conversation Extenders Lever Discuss Video services Active listening up sold customer Uncovered Need Discover the gap KPI entered in CRM Called Customer by name Noted information in CRM Open Ended Question 3 calls uploaded Uncovered new opportunities Discuss video, voice and data in one call Dismissal overcame Capture contact information Clear goal on why you are calling Talked with the decision maker Did you ask for a referral Gained information not known Ear Perk Challenges customer is facing Use name and number 2x's Set future appointment Conversation Extenders Lever Discuss Video services Active listening up sold customer Uncovered Need Discover the gap KPI entered in CRM Called Customer by name Noted information in CRM Open Ended Question 3 calls uploaded Uncovered new opportunities
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
N-Discuss video, voice and data in one call
O-Dismissal
overcame
I-Capture contact information
O-Clear goal on why you are calling
O-Talked with the decision maker
G-Did you ask for a referral
G-Gained information not known
G-Ear Perk
I-Challenges customer is facing
N-Use name and number 2x's
I-Set future appointment
N-Conversation Extenders
B-Lever
B-Discuss Video services
O-Active listening
I-up sold customer
B-Uncovered Need
O-Discover the gap
N-KPI entered in CRM
G-Called Customer by name
G-Noted information in CRM
B-Open Ended Question
B-3 calls uploaded
I-Uncovered new opportunities