Clear goal on why you are calling Dismissal overcame Conversation Extenders KPI entered in CRM Gained information not known Discuss video, voice and data in one call Ear Perk Discover the gap Did you ask for a referral Discuss Video services Use name and number 2x's Called Customer by name Noted information in CRM Lever 3 calls uploaded Challenges customer is facing Active listening up sold customer Uncovered new opportunities Uncovered Need Capture contact information Set future appointment Talked with the decision maker Open Ended Question Clear goal on why you are calling Dismissal overcame Conversation Extenders KPI entered in CRM Gained information not known Discuss video, voice and data in one call Ear Perk Discover the gap Did you ask for a referral Discuss Video services Use name and number 2x's Called Customer by name Noted information in CRM Lever 3 calls uploaded Challenges customer is facing Active listening up sold customer Uncovered new opportunities Uncovered Need Capture contact information Set future appointment Talked with the decision maker Open Ended Question
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
O-Clear goal on why you are calling
O-Dismissal
overcame
N-Conversation Extenders
N-KPI entered in CRM
G-Gained information not known
N-Discuss video, voice and data in one call
G-Ear Perk
O-Discover the gap
G-Did you ask for a referral
B-Discuss Video services
N-Use name and number 2x's
G-Called Customer by name
G-Noted information in CRM
B-Lever
B-3 calls uploaded
I-Challenges customer is facing
O-Active listening
I-up sold customer
I-Uncovered new opportunities
B-Uncovered Need
I-Capture contact information
I-Set future appointment
O-Talked with the decision maker
B-Open Ended Question