Capture contact information Ear Perk Open Ended Question Clear goal on why you are calling Discuss Video services Challenges customer is facing KPI entered in CRM Use name and number 2x's Discuss video, voice and data in one call up sold customer Dismissal overcame Discover the gap Called Customer by name Lever Talked with the decision maker Conversation Extenders Active listening Did you ask for a referral 3 calls uploaded Uncovered new opportunities Uncovered Need Gained information not known Set future appointment Noted information in CRM Capture contact information Ear Perk Open Ended Question Clear goal on why you are calling Discuss Video services Challenges customer is facing KPI entered in CRM Use name and number 2x's Discuss video, voice and data in one call up sold customer Dismissal overcame Discover the gap Called Customer by name Lever Talked with the decision maker Conversation Extenders Active listening Did you ask for a referral 3 calls uploaded Uncovered new opportunities Uncovered Need Gained information not known Set future appointment Noted information in CRM
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
I-Capture contact information
G-Ear Perk
B-Open Ended Question
O-Clear goal on why you are calling
B-Discuss Video services
I-Challenges customer is facing
N-KPI entered in CRM
N-Use name and number 2x's
N-Discuss video, voice and data in one call
I-up sold customer
O-Dismissal
overcame
O-Discover the gap
G-Called Customer by name
B-Lever
O-Talked with the decision maker
N-Conversation Extenders
O-Active listening
G-Did you ask for a referral
B-3 calls uploaded
I-Uncovered new opportunities
B-Uncovered Need
G-Gained information not known
I-Set future appointment
G-Noted information in CRM