Did you ask for a referral Uncovered new opportunities KPI entered in CRM Dismissal overcame Talked with the decision maker Conversation Extenders 3 calls uploaded Set future appointment Active listening Called Customer by name Discuss video, voice and data in one call Noted information in CRM Uncovered Need up sold customer Lever Ear Perk Gained information not known Discuss Video services Clear goal on why you are calling Use name and number 2x's Challenges customer is facing Discover the gap Capture contact information Open Ended Question Did you ask for a referral Uncovered new opportunities KPI entered in CRM Dismissal overcame Talked with the decision maker Conversation Extenders 3 calls uploaded Set future appointment Active listening Called Customer by name Discuss video, voice and data in one call Noted information in CRM Uncovered Need up sold customer Lever Ear Perk Gained information not known Discuss Video services Clear goal on why you are calling Use name and number 2x's Challenges customer is facing Discover the gap Capture contact information Open Ended Question
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
G-Did you ask for a referral
I-Uncovered new opportunities
N-KPI entered in CRM
O-Dismissal
overcame
O-Talked with the decision maker
N-Conversation Extenders
B-3 calls uploaded
I-Set future appointment
O-Active listening
G-Called Customer by name
N-Discuss video, voice and data in one call
G-Noted information in CRM
B-Uncovered Need
I-up sold customer
B-Lever
G-Ear Perk
G-Gained information not known
B-Discuss Video services
O-Clear goal on why you are calling
N-Use name and number 2x's
I-Challenges customer is facing
O-Discover the gap
I-Capture contact information
B-Open Ended Question