Ear Perk Capture contact information KPI entered in CRM Dismissal overcame Discuss video, voice and data in one call Use name and number 2x's Discuss Video services Lever Did you ask for a referral Discover the gap Challenges customer is facing Open Ended Question up sold customer 3 calls uploaded Clear goal on why you are calling Conversation Extenders Noted information in CRM Talked with the decision maker Uncovered new opportunities Set future appointment Uncovered Need Gained information not known Called Customer by name Active listening Ear Perk Capture contact information KPI entered in CRM Dismissal overcame Discuss video, voice and data in one call Use name and number 2x's Discuss Video services Lever Did you ask for a referral Discover the gap Challenges customer is facing Open Ended Question up sold customer 3 calls uploaded Clear goal on why you are calling Conversation Extenders Noted information in CRM Talked with the decision maker Uncovered new opportunities Set future appointment Uncovered Need Gained information not known Called Customer by name Active listening
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
G-Ear Perk
I-Capture contact information
N-KPI entered in CRM
O-Dismissal
overcame
N-Discuss video, voice and data in one call
N-Use name and number 2x's
B-Discuss Video services
B-Lever
G-Did you ask for a referral
O-Discover the gap
I-Challenges customer is facing
B-Open Ended Question
I-up sold customer
B-3 calls uploaded
O-Clear goal on why you are calling
N-Conversation Extenders
G-Noted information in CRM
O-Talked with the decision maker
I-Uncovered new opportunities
I-Set future appointment
B-Uncovered Need
G-Gained information not known
G-Called Customer by name
O-Active listening