Use name and number 2x's Noted information in CRM 3 calls uploaded up sold customer Talked with the decision maker Clear goal on why you are calling Did you ask for a referral Called Customer by name Uncovered new opportunities Lever Uncovered Need Gained information not known Challenges customer is facing Discuss Video services KPI entered in CRM Ear Perk Discuss video, voice and data in one call Set future appointment Conversation Extenders Dismissal overcame Capture contact information Open Ended Question Discover the gap Active listening Use name and number 2x's Noted information in CRM 3 calls uploaded up sold customer Talked with the decision maker Clear goal on why you are calling Did you ask for a referral Called Customer by name Uncovered new opportunities Lever Uncovered Need Gained information not known Challenges customer is facing Discuss Video services KPI entered in CRM Ear Perk Discuss video, voice and data in one call Set future appointment Conversation Extenders Dismissal overcame Capture contact information Open Ended Question Discover the gap Active listening
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
N-Use name and number 2x's
G-Noted information in CRM
B-3 calls uploaded
I-up sold customer
O-Talked with the decision maker
O-Clear goal on why you are calling
G-Did you ask for a referral
G-Called Customer by name
I-Uncovered new opportunities
B-Lever
B-Uncovered Need
G-Gained information not known
I-Challenges customer is facing
B-Discuss Video services
N-KPI entered in CRM
G-Ear Perk
N-Discuss video, voice and data in one call
I-Set future appointment
N-Conversation Extenders
O-Dismissal
overcame
I-Capture contact information
B-Open Ended Question
O-Discover the gap
O-Active listening