Discuss Video services Discuss video, voice and data in one call Called Customer by name Open Ended Question Use name and number 2x's Discover the gap Talked with the decision maker Conversation Extenders Uncovered Need 3 calls uploaded Did you ask for a referral Dismissal overcame Lever Challenges customer is facing Set future appointment Noted information in CRM Clear goal on why you are calling Ear Perk Gained information not known Capture contact information Active listening up sold customer KPI entered in CRM Uncovered new opportunities Discuss Video services Discuss video, voice and data in one call Called Customer by name Open Ended Question Use name and number 2x's Discover the gap Talked with the decision maker Conversation Extenders Uncovered Need 3 calls uploaded Did you ask for a referral Dismissal overcame Lever Challenges customer is facing Set future appointment Noted information in CRM Clear goal on why you are calling Ear Perk Gained information not known Capture contact information Active listening up sold customer KPI entered in CRM Uncovered new opportunities
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
B-Discuss Video services
N-Discuss video, voice and data in one call
G-Called Customer by name
B-Open Ended Question
N-Use name and number 2x's
O-Discover the gap
O-Talked with the decision maker
N-Conversation Extenders
B-Uncovered Need
B-3 calls uploaded
G-Did you ask for a referral
O-Dismissal
overcame
B-Lever
I-Challenges customer is facing
I-Set future appointment
G-Noted information in CRM
O-Clear goal on why you are calling
G-Ear Perk
G-Gained information not known
I-Capture contact information
O-Active listening
I-up sold customer
N-KPI entered in CRM
I-Uncovered new opportunities