Use name and number 2x's Talked with the decision maker Conversation Extenders Discuss Video services Lever 3 calls uploaded Ear Perk Gained information not known Set future appointment Noted information in CRM Discover the gap Did you ask for a referral Capture contact information Clear goal on why you are calling Challenges customer is facing up sold customer Dismissal overcame Open Ended Question Uncovered Need Discuss video, voice and data in one call Called Customer by name Uncovered new opportunities Active listening KPI entered in CRM Use name and number 2x's Talked with the decision maker Conversation Extenders Discuss Video services Lever 3 calls uploaded Ear Perk Gained information not known Set future appointment Noted information in CRM Discover the gap Did you ask for a referral Capture contact information Clear goal on why you are calling Challenges customer is facing up sold customer Dismissal overcame Open Ended Question Uncovered Need Discuss video, voice and data in one call Called Customer by name Uncovered new opportunities Active listening KPI entered in CRM
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
N-Use name and number 2x's
O-Talked with the decision maker
N-Conversation Extenders
B-Discuss Video services
B-Lever
B-3 calls uploaded
G-Ear Perk
G-Gained information not known
I-Set future appointment
G-Noted information in CRM
O-Discover the gap
G-Did you ask for a referral
I-Capture contact information
O-Clear goal on why you are calling
I-Challenges customer is facing
I-up sold customer
O-Dismissal
overcame
B-Open Ended Question
B-Uncovered Need
N-Discuss video, voice and data in one call
G-Called Customer by name
I-Uncovered new opportunities
O-Active listening
N-KPI entered in CRM