Called Customer by name Discuss Video services Discover the gap Clear goal on why you are calling Noted information in CRM Use name and number 2x's Uncovered new opportunities Challenges customer is facing Active listening Set future appointment Lever up sold customer Conversation Extenders Discuss video, voice and data in one call Capture contact information Gained information not known Talked with the decision maker Dismissal overcame 3 calls uploaded Did you ask for a referral Uncovered Need KPI entered in CRM Ear Perk Open Ended Question Called Customer by name Discuss Video services Discover the gap Clear goal on why you are calling Noted information in CRM Use name and number 2x's Uncovered new opportunities Challenges customer is facing Active listening Set future appointment Lever up sold customer Conversation Extenders Discuss video, voice and data in one call Capture contact information Gained information not known Talked with the decision maker Dismissal overcame 3 calls uploaded Did you ask for a referral Uncovered Need KPI entered in CRM Ear Perk Open Ended Question
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
G-Called Customer by name
B-Discuss Video services
O-Discover the gap
O-Clear goal on why you are calling
G-Noted information in CRM
N-Use name and number 2x's
I-Uncovered new opportunities
I-Challenges customer is facing
O-Active listening
I-Set future appointment
B-Lever
I-up sold customer
N-Conversation Extenders
N-Discuss video, voice and data in one call
I-Capture contact information
G-Gained information not known
O-Talked with the decision maker
O-Dismissal
overcame
B-3 calls uploaded
G-Did you ask for a referral
B-Uncovered Need
N-KPI entered in CRM
G-Ear Perk
B-Open Ended Question