Called Customer by name Set future appointment Discuss video, voice and data in one call Discover the gap Ear Perk Clear goal on why you are calling Active listening Use name and number 2x's 3 calls uploaded Dismissal overcame Noted information in CRM Discuss Video services Talked with the decision maker Did you ask for a referral up sold customer Challenges customer is facing Open Ended Question Uncovered Need Uncovered new opportunities KPI entered in CRM Capture contact information Lever Gained information not known Conversation Extenders Called Customer by name Set future appointment Discuss video, voice and data in one call Discover the gap Ear Perk Clear goal on why you are calling Active listening Use name and number 2x's 3 calls uploaded Dismissal overcame Noted information in CRM Discuss Video services Talked with the decision maker Did you ask for a referral up sold customer Challenges customer is facing Open Ended Question Uncovered Need Uncovered new opportunities KPI entered in CRM Capture contact information Lever Gained information not known Conversation Extenders
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
G-Called Customer by name
I-Set future appointment
N-Discuss video, voice and data in one call
O-Discover the gap
G-Ear Perk
O-Clear goal on why you are calling
O-Active listening
N-Use name and number 2x's
B-3 calls uploaded
O-Dismissal
overcame
G-Noted information in CRM
B-Discuss Video services
O-Talked with the decision maker
G-Did you ask for a referral
I-up sold customer
I-Challenges customer is facing
B-Open Ended Question
B-Uncovered Need
I-Uncovered new opportunities
N-KPI entered in CRM
I-Capture contact information
B-Lever
G-Gained information not known
N-Conversation Extenders