Dismissal overcame 3 calls uploaded Capture contact information Discuss Video services Uncovered new opportunities Did you ask for a referral up sold customer Discuss video, voice and data in one call Conversation Extenders Talked with the decision maker Use name and number 2x's Lever Called Customer by name Open Ended Question Noted information in CRM Set future appointment Uncovered Need KPI entered in CRM Active listening Discover the gap Clear goal on why you are calling Challenges customer is facing Gained information not known Ear Perk Dismissal overcame 3 calls uploaded Capture contact information Discuss Video services Uncovered new opportunities Did you ask for a referral up sold customer Discuss video, voice and data in one call Conversation Extenders Talked with the decision maker Use name and number 2x's Lever Called Customer by name Open Ended Question Noted information in CRM Set future appointment Uncovered Need KPI entered in CRM Active listening Discover the gap Clear goal on why you are calling Challenges customer is facing Gained information not known Ear Perk
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
O-Dismissal
overcame
B-3 calls uploaded
I-Capture contact information
B-Discuss Video services
I-Uncovered new opportunities
G-Did you ask for a referral
I-up sold customer
N-Discuss video, voice and data in one call
N-Conversation Extenders
O-Talked with the decision maker
N-Use name and number 2x's
B-Lever
G-Called Customer by name
B-Open Ended Question
G-Noted information in CRM
I-Set future appointment
B-Uncovered Need
N-KPI entered in CRM
O-Active listening
O-Discover the gap
O-Clear goal on why you are calling
I-Challenges customer is facing
G-Gained information not known
G-Ear Perk