Capture contact information Discuss video, voice and data in one call Set future appointment Discuss Video services Noted information in CRM Talked with the decision maker Ear Perk Lever Gained information not known Did you ask for a referral 3 calls uploaded up sold customer Challenges customer is facing Called Customer by name Open Ended Question Uncovered Need Dismissal overcame KPI entered in CRM Clear goal on why you are calling Conversation Extenders Active listening Discover the gap Uncovered new opportunities Use name and number 2x's Capture contact information Discuss video, voice and data in one call Set future appointment Discuss Video services Noted information in CRM Talked with the decision maker Ear Perk Lever Gained information not known Did you ask for a referral 3 calls uploaded up sold customer Challenges customer is facing Called Customer by name Open Ended Question Uncovered Need Dismissal overcame KPI entered in CRM Clear goal on why you are calling Conversation Extenders Active listening Discover the gap Uncovered new opportunities Use name and number 2x's
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
I-Capture contact information
N-Discuss video, voice and data in one call
I-Set future appointment
B-Discuss Video services
G-Noted information in CRM
O-Talked with the decision maker
G-Ear Perk
B-Lever
G-Gained information not known
G-Did you ask for a referral
B-3 calls uploaded
I-up sold customer
I-Challenges customer is facing
G-Called Customer by name
B-Open Ended Question
B-Uncovered Need
O-Dismissal
overcame
N-KPI entered in CRM
O-Clear goal on why you are calling
N-Conversation Extenders
O-Active listening
O-Discover the gap
I-Uncovered new opportunities
N-Use name and number 2x's