Discuss Video services Did you ask for a referral Capture contact information Open Ended Question Gained information not known Uncovered Need Clear goal on why you are calling Challenges customer is facing Lever Conversation Extenders Discuss video, voice and data in one call Active listening Ear Perk Set future appointment Use name and number 2x's Noted information in CRM Talked with the decision maker up sold customer Uncovered new opportunities Called Customer by name Discover the gap Dismissal overcame KPI entered in CRM 3 calls uploaded Discuss Video services Did you ask for a referral Capture contact information Open Ended Question Gained information not known Uncovered Need Clear goal on why you are calling Challenges customer is facing Lever Conversation Extenders Discuss video, voice and data in one call Active listening Ear Perk Set future appointment Use name and number 2x's Noted information in CRM Talked with the decision maker up sold customer Uncovered new opportunities Called Customer by name Discover the gap Dismissal overcame KPI entered in CRM 3 calls uploaded
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
B-Discuss Video services
G-Did you ask for a referral
I-Capture contact information
B-Open Ended Question
G-Gained information not known
B-Uncovered Need
O-Clear goal on why you are calling
I-Challenges customer is facing
B-Lever
N-Conversation Extenders
N-Discuss video, voice and data in one call
O-Active listening
G-Ear Perk
I-Set future appointment
N-Use name and number 2x's
G-Noted information in CRM
O-Talked with the decision maker
I-up sold customer
I-Uncovered new opportunities
G-Called Customer by name
O-Discover the gap
O-Dismissal
overcame
N-KPI entered in CRM
B-3 calls uploaded