Discuss video, voice and data in one call Talked with the decision maker Uncovered Need Discuss Video services Conversation Extenders Called Customer by name Discover the gap Noted information in CRM Clear goal on why you are calling Challenges customer is facing 3 calls uploaded Gained information not known Dismissal overcame up sold customer Lever Use name and number 2x's Active listening Uncovered new opportunities KPI entered in CRM Open Ended Question Set future appointment Did you ask for a referral Capture contact information Ear Perk Discuss video, voice and data in one call Talked with the decision maker Uncovered Need Discuss Video services Conversation Extenders Called Customer by name Discover the gap Noted information in CRM Clear goal on why you are calling Challenges customer is facing 3 calls uploaded Gained information not known Dismissal overcame up sold customer Lever Use name and number 2x's Active listening Uncovered new opportunities KPI entered in CRM Open Ended Question Set future appointment Did you ask for a referral Capture contact information Ear Perk
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
N-Discuss video, voice and data in one call
O-Talked with the decision maker
B-Uncovered Need
B-Discuss Video services
N-Conversation Extenders
G-Called Customer by name
O-Discover the gap
G-Noted information in CRM
O-Clear goal on why you are calling
I-Challenges customer is facing
B-3 calls uploaded
G-Gained information not known
O-Dismissal
overcame
I-up sold customer
B-Lever
N-Use name and number 2x's
O-Active listening
I-Uncovered new opportunities
N-KPI entered in CRM
B-Open Ended Question
I-Set future appointment
G-Did you ask for a referral
I-Capture contact information
G-Ear Perk