Discuss video, voice and data in one call Set future appointment Open Ended Question Clear goal on why you are calling Active listening 3 calls uploaded Noted information in CRM Discover the gap Gained information not known Ear Perk Called Customer by name up sold customer Uncovered new opportunities Discuss Video services Dismissal overcame Lever Use name and number 2x's Uncovered Need Challenges customer is facing Conversation Extenders Capture contact information Did you ask for a referral KPI entered in CRM Talked with the decision maker Discuss video, voice and data in one call Set future appointment Open Ended Question Clear goal on why you are calling Active listening 3 calls uploaded Noted information in CRM Discover the gap Gained information not known Ear Perk Called Customer by name up sold customer Uncovered new opportunities Discuss Video services Dismissal overcame Lever Use name and number 2x's Uncovered Need Challenges customer is facing Conversation Extenders Capture contact information Did you ask for a referral KPI entered in CRM Talked with the decision maker
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
N-Discuss video, voice and data in one call
I-Set future appointment
B-Open Ended Question
O-Clear goal on why you are calling
O-Active listening
B-3 calls uploaded
G-Noted information in CRM
O-Discover the gap
G-Gained information not known
G-Ear Perk
G-Called Customer by name
I-up sold customer
I-Uncovered new opportunities
B-Discuss Video services
O-Dismissal
overcame
B-Lever
N-Use name and number 2x's
B-Uncovered Need
I-Challenges customer is facing
N-Conversation Extenders
I-Capture contact information
G-Did you ask for a referral
N-KPI entered in CRM
O-Talked with the decision maker