Uncovered new opportunities Uncovered Need Set future appointment Dismissal overcame Discuss Video services Gained information not known Talked with the decision maker up sold customer 3 calls uploaded Use name and number 2x's Conversation Extenders Clear goal on why you are calling Discover the gap Capture contact information Open Ended Question Did you ask for a referral KPI entered in CRM Discuss video, voice and data in one call Active listening Noted information in CRM Ear Perk Challenges customer is facing Lever Called Customer by name Uncovered new opportunities Uncovered Need Set future appointment Dismissal overcame Discuss Video services Gained information not known Talked with the decision maker up sold customer 3 calls uploaded Use name and number 2x's Conversation Extenders Clear goal on why you are calling Discover the gap Capture contact information Open Ended Question Did you ask for a referral KPI entered in CRM Discuss video, voice and data in one call Active listening Noted information in CRM Ear Perk Challenges customer is facing Lever Called Customer by name
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
I-Uncovered new opportunities
B-Uncovered Need
I-Set future appointment
O-Dismissal
overcame
B-Discuss Video services
G-Gained information not known
O-Talked with the decision maker
I-up sold customer
B-3 calls uploaded
N-Use name and number 2x's
N-Conversation Extenders
O-Clear goal on why you are calling
O-Discover the gap
I-Capture contact information
B-Open Ended Question
G-Did you ask for a referral
N-KPI entered in CRM
N-Discuss video, voice and data in one call
O-Active listening
G-Noted information in CRM
G-Ear Perk
I-Challenges customer is facing
B-Lever
G-Called Customer by name