Discuss video, voice and data in one call Dismissal overcame Noted information in CRM Clear goal on why you are calling Discuss Video services Lever Open Ended Question KPI entered in CRM Use name and number 2x's Capture contact information Conversation Extenders Set future appointment Did you ask for a referral Uncovered new opportunities Gained information not known Called Customer by name 3 calls uploaded Active listening up sold customer Talked with the decision maker Discover the gap Ear Perk Uncovered Need Challenges customer is facing Discuss video, voice and data in one call Dismissal overcame Noted information in CRM Clear goal on why you are calling Discuss Video services Lever Open Ended Question KPI entered in CRM Use name and number 2x's Capture contact information Conversation Extenders Set future appointment Did you ask for a referral Uncovered new opportunities Gained information not known Called Customer by name 3 calls uploaded Active listening up sold customer Talked with the decision maker Discover the gap Ear Perk Uncovered Need Challenges customer is facing
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
N-Discuss video, voice and data in one call
O-Dismissal
overcame
G-Noted information in CRM
O-Clear goal on why you are calling
B-Discuss Video services
B-Lever
B-Open Ended Question
N-KPI entered in CRM
N-Use name and number 2x's
I-Capture contact information
N-Conversation Extenders
I-Set future appointment
G-Did you ask for a referral
I-Uncovered new opportunities
G-Gained information not known
G-Called Customer by name
B-3 calls uploaded
O-Active listening
I-up sold customer
O-Talked with the decision maker
O-Discover the gap
G-Ear Perk
B-Uncovered Need
I-Challenges customer is facing