My dogdoesn’tbite.Ownerdeclinedeverything(like we saidthey would).Owner decidesthey wantsomething afterchecking out.Ownertrappedassociate onthephone/lobbyThe ownersaid theyweregoing toStarbucksDo I reallyneed aphysical fora vaccine?The ownersaid theywere goingto Target.Ownerdoesn't usepreventionthrough thecold season.Ownerdeclinesreferral.Is thatmy dog(random dogbarking onphone).Ownercomplainsabout prices(like we canchange them)No I'm sorry,I did notlisten to thevoicemailCurbsideClientOwnerdeclines alladditionalsurgery items(extractions)When the clienttells the doctora different storyfrom the VA.Well maybe Ishould call aregular vet.My pet stillisn't doingwell(declinedeverything).My pet isdying butcan you trimits nails?New petowner didnot bringrecords withthem.Just acytopoint...jk it's acomp.Doesn't myinsurancecover that?30 minslater... Canyou talk tomy wifeabout this?I just havea quickquestion.Owner askswhat wouldyou do?My petdoesn't gooutside sohe can'thave fleas.When can Ipick my petup, no pickup time wasgivenUnicornClientCan I getsometreflexis?Ownerscheduledonlineincorrectly.Theowner leftduring apriority.Owner thoughtthey scheduleda surgeryprocedureonline.ClientsaysBordetellawrong.Ownerpicked uplater thenthey saidthey would. I just need arabiesvaccine but.. Owner declinesall VA things,approves whendoctor calls.Isn't my doggetting theirteeth cleanedtoday(scheduled forcomp).My dogdoesn’tbite.Ownerdeclinedeverything(like we saidthey would).Owner decidesthey wantsomething afterchecking out.Ownertrappedassociate onthephone/lobbyThe ownersaid theyweregoing toStarbucksDo I reallyneed aphysical fora vaccine?The ownersaid theywere goingto Target.Ownerdoesn't usepreventionthrough thecold season.Ownerdeclinesreferral.Is thatmy dog(random dogbarking onphone).Ownercomplainsabout prices(like we canchange them)No I'm sorry,I did notlisten to thevoicemailCurbsideClientOwnerdeclines alladditionalsurgery items(extractions)When the clienttells the doctora different storyfrom the VA.Well maybe Ishould call aregular vet.My pet stillisn't doingwell(declinedeverything).My pet isdying butcan you trimits nails?New petowner didnot bringrecords withthem.Just acytopoint...jk it's acomp.Doesn't myinsurancecover that?30 minslater... Canyou talk tomy wifeabout this?I just havea quickquestion.Owner askswhat wouldyou do?My petdoesn't gooutside sohe can'thave fleas.When can Ipick my petup, no pickup time wasgivenUnicornClientCan I getsometreflexis?Ownerscheduledonlineincorrectly.Theowner leftduring apriority.Owner thoughtthey scheduleda surgeryprocedureonline.ClientsaysBordetellawrong.Ownerpicked uplater thenthey saidthey would. I just need arabiesvaccine but.. Owner declinesall VA things,approves whendoctor calls.Isn't my doggetting theirteeth cleanedtoday(scheduled forcomp).

Client Shenanigans - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. My dog doesn’t bite.
  2. Owner declined everything (like we said they would).
  3. Owner decides they want something after checking out.
  4. Owner trapped associate on the phone/lobby
  5. The owner said they were going to Starbucks
  6. Do I really need a physical for a vaccine?
  7. The owner said they were going to Target.
  8. Owner doesn't use prevention through the cold season.
  9. Owner declines referral.
  10. Is that my dog (random dog barking on phone).
  11. Owner complains about prices (like we can change them)
  12. No I'm sorry, I did not listen to the voicemail
  13. Curbside Client
  14. Owner declines all additional surgery items (extractions)
  15. When the client tells the doctor a different story from the VA.
  16. Well maybe I should call a regular vet.
  17. My pet still isn't doing well (declined everything).
  18. My pet is dying but can you trim its nails?
  19. New pet owner did not bring records with them.
  20. Just a cytopoint... jk it's a comp.
  21. Doesn't my insurance cover that?
  22. 30 mins later... Can you talk to my wife about this?
  23. I just have a quick question.
  24. Owner asks what would you do?
  25. My pet doesn't go outside so he can't have fleas.
  26. When can I pick my pet up, no pick up time was given
  27. Unicorn Client
  28. Can I get some treflexis?
  29. Owner scheduled online incorrectly.
  30. The owner left during a priority.
  31. Owner thought they scheduled a surgery procedure online.
  32. Client says Bordetella wrong.
  33. Owner picked up later then they said they would.
  34. I just need a rabies vaccine but..
  35. Owner declines all VA things, approves when doctor calls.
  36. Isn't my dog getting their teeth cleaned today (scheduled for comp).