ClientsaysBordetellawrong.Ownertrappedassociate onthephone/lobbyCan I getsometreflexis?New petowner didnot bringrecords withthem.I just havea quickquestion. I just need arabiesvaccine but.. My petdoesn't gooutside sohe can'thave fleas.Ownerdeclinedeverything(like we saidthey would).Is thatmy dog(random dogbarking onphone).My pet stillisn't doingwell(declinedeverything).When the clienttells the doctora different storyfrom the VA.My pet isdying butcan you trimits nails?Ownerdoesn't usepreventionthrough thecold season.Owner thoughtthey scheduleda surgeryprocedureonline.Doesn't myinsurancecover that?The ownersaid theyweregoing toStarbucksJust acytopoint...jk it's acomp.Ownerpicked uplater thenthey saidthey would.Ownerdeclinesreferral.30 minslater... Canyou talk tomy wifeabout this?Owner decidesthey wantsomething afterchecking out.Owner declinesall VA things,approves whendoctor calls.The ownersaid theywere goingto Target.Ownerscheduledonlineincorrectly.Ownerdeclines alladditionalsurgery items(extractions)Owner askswhat wouldyou do?My dogdoesn’tbite.When can Ipick my petup, no pickup time wasgivenNo I'm sorry,I did notlisten to thevoicemailIsn't my doggetting theirteeth cleanedtoday(scheduled forcomp).Theowner leftduring apriority.Ownercomplainsabout prices(like we canchange them)Well maybe Ishould call aregular vet.UnicornClientCurbsideClientDo I reallyneed aphysical fora vaccine?ClientsaysBordetellawrong.Ownertrappedassociate onthephone/lobbyCan I getsometreflexis?New petowner didnot bringrecords withthem.I just havea quickquestion. I just need arabiesvaccine but.. My petdoesn't gooutside sohe can'thave fleas.Ownerdeclinedeverything(like we saidthey would).Is thatmy dog(random dogbarking onphone).My pet stillisn't doingwell(declinedeverything).When the clienttells the doctora different storyfrom the VA.My pet isdying butcan you trimits nails?Ownerdoesn't usepreventionthrough thecold season.Owner thoughtthey scheduleda surgeryprocedureonline.Doesn't myinsurancecover that?The ownersaid theyweregoing toStarbucksJust acytopoint...jk it's acomp.Ownerpicked uplater thenthey saidthey would.Ownerdeclinesreferral.30 minslater... Canyou talk tomy wifeabout this?Owner decidesthey wantsomething afterchecking out.Owner declinesall VA things,approves whendoctor calls.The ownersaid theywere goingto Target.Ownerscheduledonlineincorrectly.Ownerdeclines alladditionalsurgery items(extractions)Owner askswhat wouldyou do?My dogdoesn’tbite.When can Ipick my petup, no pickup time wasgivenNo I'm sorry,I did notlisten to thevoicemailIsn't my doggetting theirteeth cleanedtoday(scheduled forcomp).Theowner leftduring apriority.Ownercomplainsabout prices(like we canchange them)Well maybe Ishould call aregular vet.UnicornClientCurbsideClientDo I reallyneed aphysical fora vaccine?

Client Shenanigans - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Client says Bordetella wrong.
  2. Owner trapped associate on the phone/lobby
  3. Can I get some treflexis?
  4. New pet owner did not bring records with them.
  5. I just have a quick question.
  6. I just need a rabies vaccine but..
  7. My pet doesn't go outside so he can't have fleas.
  8. Owner declined everything (like we said they would).
  9. Is that my dog (random dog barking on phone).
  10. My pet still isn't doing well (declined everything).
  11. When the client tells the doctor a different story from the VA.
  12. My pet is dying but can you trim its nails?
  13. Owner doesn't use prevention through the cold season.
  14. Owner thought they scheduled a surgery procedure online.
  15. Doesn't my insurance cover that?
  16. The owner said they were going to Starbucks
  17. Just a cytopoint... jk it's a comp.
  18. Owner picked up later then they said they would.
  19. Owner declines referral.
  20. 30 mins later... Can you talk to my wife about this?
  21. Owner decides they want something after checking out.
  22. Owner declines all VA things, approves when doctor calls.
  23. The owner said they were going to Target.
  24. Owner scheduled online incorrectly.
  25. Owner declines all additional surgery items (extractions)
  26. Owner asks what would you do?
  27. My dog doesn’t bite.
  28. When can I pick my pet up, no pick up time was given
  29. No I'm sorry, I did not listen to the voicemail
  30. Isn't my dog getting their teeth cleaned today (scheduled for comp).
  31. The owner left during a priority.
  32. Owner complains about prices (like we can change them)
  33. Well maybe I should call a regular vet.
  34. Unicorn Client
  35. Curbside Client
  36. Do I really need a physical for a vaccine?