No I'm sorry,I did notlisten to thevoicemailMy pet stillisn't doingwell(declinedeverything).30 minslater... Canyou talk tomy wifeabout this?ClientsaysBordetellawrong.Well maybe Ishould call aregular vet. I just need arabiesvaccine but.. The ownersaid theywere goingto Target.Just acytopoint...jk it's acomp.I just havea quickquestion.My dogdoesn’tbite.Ownerdeclines alladditionalsurgery items(extractions)Doesn't myinsurancecover that?When the clienttells the doctora different storyfrom the VA.Ownerdeclinedeverything(like we saidthey would).Ownertrappedassociate onthephone/lobbyCan I getsometreflexis?My pet isdying butcan you trimits nails?Owner declinesall VA things,approves whendoctor calls.Ownerdoesn't usepreventionthrough thecold season.Owner thoughtthey scheduleda surgeryprocedureonline.When can Ipick my petup, no pickup time wasgivenIsn't my doggetting theirteeth cleanedtoday(scheduled forcomp).My petdoesn't gooutside sohe can'thave fleas.Ownerdeclinesreferral.CurbsideClientNew petowner didnot bringrecords withthem.Do I reallyneed aphysical fora vaccine?Theowner leftduring apriority.Ownercomplainsabout prices(like we canchange them)Is thatmy dog(random dogbarking onphone).Owner decidesthey wantsomething afterchecking out.Owner askswhat wouldyou do?Ownerpicked uplater thenthey saidthey would.UnicornClientThe ownersaid theyweregoing toStarbucksOwnerscheduledonlineincorrectly.No I'm sorry,I did notlisten to thevoicemailMy pet stillisn't doingwell(declinedeverything).30 minslater... Canyou talk tomy wifeabout this?ClientsaysBordetellawrong.Well maybe Ishould call aregular vet. I just need arabiesvaccine but.. The ownersaid theywere goingto Target.Just acytopoint...jk it's acomp.I just havea quickquestion.My dogdoesn’tbite.Ownerdeclines alladditionalsurgery items(extractions)Doesn't myinsurancecover that?When the clienttells the doctora different storyfrom the VA.Ownerdeclinedeverything(like we saidthey would).Ownertrappedassociate onthephone/lobbyCan I getsometreflexis?My pet isdying butcan you trimits nails?Owner declinesall VA things,approves whendoctor calls.Ownerdoesn't usepreventionthrough thecold season.Owner thoughtthey scheduleda surgeryprocedureonline.When can Ipick my petup, no pickup time wasgivenIsn't my doggetting theirteeth cleanedtoday(scheduled forcomp).My petdoesn't gooutside sohe can'thave fleas.Ownerdeclinesreferral.CurbsideClientNew petowner didnot bringrecords withthem.Do I reallyneed aphysical fora vaccine?Theowner leftduring apriority.Ownercomplainsabout prices(like we canchange them)Is thatmy dog(random dogbarking onphone).Owner decidesthey wantsomething afterchecking out.Owner askswhat wouldyou do?Ownerpicked uplater thenthey saidthey would.UnicornClientThe ownersaid theyweregoing toStarbucksOwnerscheduledonlineincorrectly.

Client Shenanigans - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. No I'm sorry, I did not listen to the voicemail
  2. My pet still isn't doing well (declined everything).
  3. 30 mins later... Can you talk to my wife about this?
  4. Client says Bordetella wrong.
  5. Well maybe I should call a regular vet.
  6. I just need a rabies vaccine but..
  7. The owner said they were going to Target.
  8. Just a cytopoint... jk it's a comp.
  9. I just have a quick question.
  10. My dog doesn’t bite.
  11. Owner declines all additional surgery items (extractions)
  12. Doesn't my insurance cover that?
  13. When the client tells the doctor a different story from the VA.
  14. Owner declined everything (like we said they would).
  15. Owner trapped associate on the phone/lobby
  16. Can I get some treflexis?
  17. My pet is dying but can you trim its nails?
  18. Owner declines all VA things, approves when doctor calls.
  19. Owner doesn't use prevention through the cold season.
  20. Owner thought they scheduled a surgery procedure online.
  21. When can I pick my pet up, no pick up time was given
  22. Isn't my dog getting their teeth cleaned today (scheduled for comp).
  23. My pet doesn't go outside so he can't have fleas.
  24. Owner declines referral.
  25. Curbside Client
  26. New pet owner did not bring records with them.
  27. Do I really need a physical for a vaccine?
  28. The owner left during a priority.
  29. Owner complains about prices (like we can change them)
  30. Is that my dog (random dog barking on phone).
  31. Owner decides they want something after checking out.
  32. Owner asks what would you do?
  33. Owner picked up later then they said they would.
  34. Unicorn Client
  35. The owner said they were going to Starbucks
  36. Owner scheduled online incorrectly.