Obtaineda renewalon the callConversationwas naturaland customerengagedSet futureappointmentUnderstoodcustomer'sbudgetprioritiesUncoverednewopportunitiesKnows whatcustomer'sfuturebusinesslooks likeup soldcustomerNotedinformationin CRMUncoveredNeedCalledCustomerby nameAsked afollow upquestionContributedto the list ofquestions toaskcustomersUsed aLeverTalkedwith thedecisionmakerAsked aboutsatisfaction withcustomerservice ofcurrent providerDiscoveredthe GapGainedinformationnot knownActivelisteningAskedabout theneed for all3 productsClear goalon whyyou arecallingFound out whatcustomers likedabout currentservicesDismissalChallengescustomeris facingAskedfor areferralObtaineda renewalon the callConversationwas naturaland customerengagedSet futureappointmentUnderstoodcustomer'sbudgetprioritiesUncoverednewopportunitiesKnows whatcustomer'sfuturebusinesslooks likeup soldcustomerNotedinformationin CRMUncoveredNeedCalledCustomerby nameAsked afollow upquestionContributedto the list ofquestions toaskcustomersUsed aLeverTalkedwith thedecisionmakerAsked aboutsatisfaction withcustomerservice ofcurrent providerDiscoveredthe GapGainedinformationnot knownActivelisteningAskedabout theneed for all3 productsClear goalon whyyou arecallingFound out whatcustomers likedabout currentservicesDismissalChallengescustomeris facingAskedfor areferral

Sales Bar Hoppers - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
N
3
I
4
N
5
I
6
N
7
I
8
G
9
B
10
G
11
I
12
B
13
B
14
O
15
O
16
G
17
G
18
O
19
B
20
O
21
B
22
O
23
I
24
G
  1. N-Obtained a renewal on the call
  2. N-Conversation was natural and customer engaged
  3. I-Set future appointment
  4. N-Understood customer's budget priorities
  5. I-Uncovered new opportunities
  6. N-Knows what customer's future business looks like
  7. I-up sold customer
  8. G-Noted information in CRM
  9. B-Uncovered Need
  10. G-Called Customer by name
  11. I-Asked a follow up question
  12. B-Contributed to the list of questions to ask customers
  13. B-Used a Lever
  14. O-Talked with the decision maker
  15. O-Asked about satisfaction with customer service of current provider
  16. G-Discovered the Gap
  17. G-Gained information not known
  18. O-Active listening
  19. B-Asked about the need for all 3 products
  20. O-Clear goal on why you are calling
  21. B-Found out what customers liked about current services
  22. O-Dismissal
  23. I-Challenges customer is facing
  24. G-Asked for a referral