(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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I-Uncovered new opportunities
I-up sold customer
O-Dismissal
O-Asked about satisfaction with customer service of current provider
O-Talked with the decision maker
G-Discovered the Gap
B-Used a Lever
B-Contributed to the list of questions to ask customers
B-Found out what customers liked about current services
I-Set future appointment
N-Knows what customer's future business looks like