(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
N-Obtained a renewal on the call
B-Uncovered Need
N-Conversation was natural and customer engaged
O-Dismissal
B-Used a Lever
O-Clear goal on why you are calling
I-Challenges customer is facing
N-Understood customer's budget priorities
G-Discovered the Gap
B-Found out what customers liked about current services
G-Called Customer by name
G-Noted information in CRM
G-Gained information not known
O-Active listening
I-Set future appointment
B-Asked about the need for all 3 products
B-Contributed to the list of questions to ask customers
I-Uncovered new opportunities
O-Talked with the decision maker
O-Asked about satisfaction with customer service of current provider
N-Knows what customer's future business looks like