(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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G-Asked for a referral
G-Noted information in CRM
B-Uncovered Need
G-Discovered the Gap
G-Called Customer by name
O-Active listening
I-Uncovered new opportunities
B-Contributed to the list of questions to ask customers
N-Knows what customer's future business looks like
B-Used a Lever
I-Challenges customer is facing
I-Asked a follow up question
N-Understood customer's budget priorities
B-Found out what customers liked about current services
N-Conversation was natural and customer engaged
O-Dismissal
I-Set future appointment
O-Asked about satisfaction with customer service of current provider