Helpeda TeamMemberUnscheduledLeadBookedMybookingratio isover 90%Did NotPull CellPhone Outat DeskMade aCustomerLaugh!NoUnhappycountsHighestPulseIndexFramedquestions tohelp customerunderstand whyyou need info?StayedPositivean EntireShiftMostNumberof PulseChecksBookedanExpeditedLeadWent for a10 minwalk onBreakDrank 2Bottles ofWater atWorkDid notsay "No"or "I don'tknow"Name isin a 5 StarGoogleReview!HighestCallBookingRateDiffuseda DifficultSituationSent ahandwrittenthank you toa customerMaintaineda GoodVoice levelOver 3HappyCounts!PortrayedEnergy andEnthusiasmClassifiedAll myCallsFinancingPrequalifiedSaid Caller'sName atleast 3TimesHelpeda TeamMemberUnscheduledLeadBookedMybookingratio isover 90%Did NotPull CellPhone Outat DeskMade aCustomerLaugh!NoUnhappycountsHighestPulseIndexFramedquestions tohelp customerunderstand whyyou need info?StayedPositivean EntireShiftMostNumberof PulseChecksBookedanExpeditedLeadWent for a10 minwalk onBreakDrank 2Bottles ofWater atWorkDid notsay "No"or "I don'tknow"Name isin a 5 StarGoogleReview!HighestCallBookingRateDiffuseda DifficultSituationSent ahandwrittenthank you toa customerMaintaineda GoodVoice levelOver 3HappyCounts!PortrayedEnergy andEnthusiasmClassifiedAll myCallsFinancingPrequalifiedSaid Caller'sName atleast 3Times

Spooktacular Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Helped a Team Member
  2. Unscheduled Lead Booked
  3. My booking ratio is over 90%
  4. Did Not Pull Cell Phone Out at Desk
  5. Made a Customer Laugh!
  6. No Unhappy counts
  7. Highest Pulse Index
  8. Framed questions to help customer understand why you need info?
  9. Stayed Positive an Entire Shift
  10. Most Number of Pulse Checks
  11. Booked an Expedited Lead
  12. Went for a 10 min walk on Break
  13. Drank 2 Bottles of Water at Work
  14. Did not say "No" or "I don't know"
  15. Name is in a 5 Star Google Review!
  16. Highest Call Booking Rate
  17. Diffused a Difficult Situation
  18. Sent a handwritten thank you to a customer
  19. Maintained a Good Voice level
  20. Over 3 Happy Counts!
  21. Portrayed Energy and Enthusiasm
  22. Classified All my Calls
  23. Financing Prequalified
  24. Said Caller's Name at least 3 Times