Over 3HappyCounts!Did notsay "No"or "I don'tknow"Made aCustomerLaugh!Helpeda TeamMemberNoUnhappycountsDiffuseda DifficultSituationSent ahandwrittenthank you toa customerClassifiedAll myCallsFinancingPrequalifiedSaid Caller'sName atleast 3TimesWent for a10 minwalk onBreakPortrayedEnergy andEnthusiasmHighestPulseIndexDid NotPull CellPhone Outat DeskMostNumberof PulseChecksUnscheduledLeadBookedDrank 2Bottles ofWater atWorkName isin a 5 StarGoogleReview!Framedquestions tohelp customerunderstand whyyou need info?HighestCallBookingRateBookedanExpeditedLeadStayedPositivean EntireShiftMaintaineda GoodVoice levelMybookingratio isover 90%Over 3HappyCounts!Did notsay "No"or "I don'tknow"Made aCustomerLaugh!Helpeda TeamMemberNoUnhappycountsDiffuseda DifficultSituationSent ahandwrittenthank you toa customerClassifiedAll myCallsFinancingPrequalifiedSaid Caller'sName atleast 3TimesWent for a10 minwalk onBreakPortrayedEnergy andEnthusiasmHighestPulseIndexDid NotPull CellPhone Outat DeskMostNumberof PulseChecksUnscheduledLeadBookedDrank 2Bottles ofWater atWorkName isin a 5 StarGoogleReview!Framedquestions tohelp customerunderstand whyyou need info?HighestCallBookingRateBookedanExpeditedLeadStayedPositivean EntireShiftMaintaineda GoodVoice levelMybookingratio isover 90%

Spooktacular Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Over 3 Happy Counts!
  2. Did not say "No" or "I don't know"
  3. Made a Customer Laugh!
  4. Helped a Team Member
  5. No Unhappy counts
  6. Diffused a Difficult Situation
  7. Sent a handwritten thank you to a customer
  8. Classified All my Calls
  9. Financing Prequalified
  10. Said Caller's Name at least 3 Times
  11. Went for a 10 min walk on Break
  12. Portrayed Energy and Enthusiasm
  13. Highest Pulse Index
  14. Did Not Pull Cell Phone Out at Desk
  15. Most Number of Pulse Checks
  16. Unscheduled Lead Booked
  17. Drank 2 Bottles of Water at Work
  18. Name is in a 5 Star Google Review!
  19. Framed questions to help customer understand why you need info?
  20. Highest Call Booking Rate
  21. Booked an Expedited Lead
  22. Stayed Positive an Entire Shift
  23. Maintained a Good Voice level
  24. My booking ratio is over 90%