Helpeda TeamMemberMybookingratio isover 90%StayedPositivean EntireShiftHighestCallBookingRateSent ahandwrittenthank you toa customerHighestPulseIndexMaintaineda GoodVoice levelClassifiedAll myCallsDrank 2Bottles ofWater atWorkDid NotPull CellPhone Outat DeskNoUnhappycountsOver 3HappyCounts!FinancingPrequalifiedMade aCustomerLaugh!BookedanExpeditedLeadDid notsay "No"or "I don'tknow"Framedquestions tohelp customerunderstand whyyou need info?Said Caller'sName atleast 3TimesWent for a10 minwalk onBreakUnscheduledLeadBookedPortrayedEnergy andEnthusiasmName isin a 5 StarGoogleReview!MostNumberof PulseChecksDiffuseda DifficultSituationHelpeda TeamMemberMybookingratio isover 90%StayedPositivean EntireShiftHighestCallBookingRateSent ahandwrittenthank you toa customerHighestPulseIndexMaintaineda GoodVoice levelClassifiedAll myCallsDrank 2Bottles ofWater atWorkDid NotPull CellPhone Outat DeskNoUnhappycountsOver 3HappyCounts!FinancingPrequalifiedMade aCustomerLaugh!BookedanExpeditedLeadDid notsay "No"or "I don'tknow"Framedquestions tohelp customerunderstand whyyou need info?Said Caller'sName atleast 3TimesWent for a10 minwalk onBreakUnscheduledLeadBookedPortrayedEnergy andEnthusiasmName isin a 5 StarGoogleReview!MostNumberof PulseChecksDiffuseda DifficultSituation

Spooktacular Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Helped a Team Member
  2. My booking ratio is over 90%
  3. Stayed Positive an Entire Shift
  4. Highest Call Booking Rate
  5. Sent a handwritten thank you to a customer
  6. Highest Pulse Index
  7. Maintained a Good Voice level
  8. Classified All my Calls
  9. Drank 2 Bottles of Water at Work
  10. Did Not Pull Cell Phone Out at Desk
  11. No Unhappy counts
  12. Over 3 Happy Counts!
  13. Financing Prequalified
  14. Made a Customer Laugh!
  15. Booked an Expedited Lead
  16. Did not say "No" or "I don't know"
  17. Framed questions to help customer understand why you need info?
  18. Said Caller's Name at least 3 Times
  19. Went for a 10 min walk on Break
  20. Unscheduled Lead Booked
  21. Portrayed Energy and Enthusiasm
  22. Name is in a 5 Star Google Review!
  23. Most Number of Pulse Checks
  24. Diffused a Difficult Situation