Diffuseda DifficultSituationClassifiedAll myCallsWent for a10 minwalk onBreakBookedanExpeditedLeadMade aCustomerLaugh!Drank 2Bottles ofWater atWorkHighestCallBookingRateOver 3HappyCounts!Helpeda TeamMemberPortrayedEnergy andEnthusiasmFramedquestions tohelp customerunderstand whyyou need info?Did notsay "No"or "I don'tknow"StayedPositivean EntireShiftName isin a 5 StarGoogleReview!HighestPulseIndexFinancingPrequalifiedSaid Caller'sName atleast 3TimesNoUnhappycountsMybookingratio isover 90%Maintaineda GoodVoice levelMostNumberof PulseChecksDid NotPull CellPhone Outat DeskUnscheduledLeadBookedSent ahandwrittenthank you toa customerDiffuseda DifficultSituationClassifiedAll myCallsWent for a10 minwalk onBreakBookedanExpeditedLeadMade aCustomerLaugh!Drank 2Bottles ofWater atWorkHighestCallBookingRateOver 3HappyCounts!Helpeda TeamMemberPortrayedEnergy andEnthusiasmFramedquestions tohelp customerunderstand whyyou need info?Did notsay "No"or "I don'tknow"StayedPositivean EntireShiftName isin a 5 StarGoogleReview!HighestPulseIndexFinancingPrequalifiedSaid Caller'sName atleast 3TimesNoUnhappycountsMybookingratio isover 90%Maintaineda GoodVoice levelMostNumberof PulseChecksDid NotPull CellPhone Outat DeskUnscheduledLeadBookedSent ahandwrittenthank you toa customer

Spooktacular Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Diffused a Difficult Situation
  2. Classified All my Calls
  3. Went for a 10 min walk on Break
  4. Booked an Expedited Lead
  5. Made a Customer Laugh!
  6. Drank 2 Bottles of Water at Work
  7. Highest Call Booking Rate
  8. Over 3 Happy Counts!
  9. Helped a Team Member
  10. Portrayed Energy and Enthusiasm
  11. Framed questions to help customer understand why you need info?
  12. Did not say "No" or "I don't know"
  13. Stayed Positive an Entire Shift
  14. Name is in a 5 Star Google Review!
  15. Highest Pulse Index
  16. Financing Prequalified
  17. Said Caller's Name at least 3 Times
  18. No Unhappy counts
  19. My booking ratio is over 90%
  20. Maintained a Good Voice level
  21. Most Number of Pulse Checks
  22. Did Not Pull Cell Phone Out at Desk
  23. Unscheduled Lead Booked
  24. Sent a handwritten thank you to a customer