Did notsay "No"or "I don'tknow"Diffuseda DifficultSituationMaintaineda GoodVoice levelMostNumberof PulseChecksMade aCustomerLaugh!Over 3HappyCounts!Went for a10 minwalk onBreakMybookingratio isover 90%UnscheduledLeadBookedFinancingPrequalifiedDid NotPull CellPhone Outat DeskName isin a 5 StarGoogleReview!NoUnhappycountsClassifiedAll myCallsDrank 2Bottles ofWater atWorkPortrayedEnergy andEnthusiasmSent ahandwrittenthank you toa customerSaid Caller'sName atleast 3TimesHighestCallBookingRateStayedPositivean EntireShiftBookedanExpeditedLeadHighestPulseIndexHelpeda TeamMemberFramedquestions tohelp customerunderstand whyyou need info?Did notsay "No"or "I don'tknow"Diffuseda DifficultSituationMaintaineda GoodVoice levelMostNumberof PulseChecksMade aCustomerLaugh!Over 3HappyCounts!Went for a10 minwalk onBreakMybookingratio isover 90%UnscheduledLeadBookedFinancingPrequalifiedDid NotPull CellPhone Outat DeskName isin a 5 StarGoogleReview!NoUnhappycountsClassifiedAll myCallsDrank 2Bottles ofWater atWorkPortrayedEnergy andEnthusiasmSent ahandwrittenthank you toa customerSaid Caller'sName atleast 3TimesHighestCallBookingRateStayedPositivean EntireShiftBookedanExpeditedLeadHighestPulseIndexHelpeda TeamMemberFramedquestions tohelp customerunderstand whyyou need info?

Spooktacular Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Did not say "No" or "I don't know"
  2. Diffused a Difficult Situation
  3. Maintained a Good Voice level
  4. Most Number of Pulse Checks
  5. Made a Customer Laugh!
  6. Over 3 Happy Counts!
  7. Went for a 10 min walk on Break
  8. My booking ratio is over 90%
  9. Unscheduled Lead Booked
  10. Financing Prequalified
  11. Did Not Pull Cell Phone Out at Desk
  12. Name is in a 5 Star Google Review!
  13. No Unhappy counts
  14. Classified All my Calls
  15. Drank 2 Bottles of Water at Work
  16. Portrayed Energy and Enthusiasm
  17. Sent a handwritten thank you to a customer
  18. Said Caller's Name at least 3 Times
  19. Highest Call Booking Rate
  20. Stayed Positive an Entire Shift
  21. Booked an Expedited Lead
  22. Highest Pulse Index
  23. Helped a Team Member
  24. Framed questions to help customer understand why you need info?