BookedanExpeditedLeadDid NotPull CellPhone Outat DeskOver 3HappyCounts!UnscheduledLeadBookedMybookingratio isover 90%Name isin a 5 StarGoogleReview!Helpeda TeamMemberWent for a10 minwalk onBreakStayedPositivean EntireShiftFramedquestions tohelp customerunderstand whyyou need info?Said Caller'sName atleast 3TimesMostNumberof PulseChecksDrank 2Bottles ofWater atWorkMade aCustomerLaugh!HighestCallBookingRateSent ahandwrittenthank you toa customerDid notsay "No"or "I don'tknow"Diffuseda DifficultSituationPortrayedEnergy andEnthusiasmFinancingPrequalifiedMaintaineda GoodVoice levelClassifiedAll myCallsHighestPulseIndexNoUnhappycountsBookedanExpeditedLeadDid NotPull CellPhone Outat DeskOver 3HappyCounts!UnscheduledLeadBookedMybookingratio isover 90%Name isin a 5 StarGoogleReview!Helpeda TeamMemberWent for a10 minwalk onBreakStayedPositivean EntireShiftFramedquestions tohelp customerunderstand whyyou need info?Said Caller'sName atleast 3TimesMostNumberof PulseChecksDrank 2Bottles ofWater atWorkMade aCustomerLaugh!HighestCallBookingRateSent ahandwrittenthank you toa customerDid notsay "No"or "I don'tknow"Diffuseda DifficultSituationPortrayedEnergy andEnthusiasmFinancingPrequalifiedMaintaineda GoodVoice levelClassifiedAll myCallsHighestPulseIndexNoUnhappycounts

Spooktacular Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Booked an Expedited Lead
  2. Did Not Pull Cell Phone Out at Desk
  3. Over 3 Happy Counts!
  4. Unscheduled Lead Booked
  5. My booking ratio is over 90%
  6. Name is in a 5 Star Google Review!
  7. Helped a Team Member
  8. Went for a 10 min walk on Break
  9. Stayed Positive an Entire Shift
  10. Framed questions to help customer understand why you need info?
  11. Said Caller's Name at least 3 Times
  12. Most Number of Pulse Checks
  13. Drank 2 Bottles of Water at Work
  14. Made a Customer Laugh!
  15. Highest Call Booking Rate
  16. Sent a handwritten thank you to a customer
  17. Did not say "No" or "I don't know"
  18. Diffused a Difficult Situation
  19. Portrayed Energy and Enthusiasm
  20. Financing Prequalified
  21. Maintained a Good Voice level
  22. Classified All my Calls
  23. Highest Pulse Index
  24. No Unhappy counts