PortrayedEnergy andEnthusiasmSent ahandwrittenthank you toa customerHighestCallBookingRateHelpeda TeamMemberMaintaineda GoodVoice levelDid NotPull CellPhone Outat DeskName isin a 5 StarGoogleReview!Did notsay "No"or "I don'tknow"HighestPulseIndexFinancingPrequalifiedFramedquestions tohelp customerunderstand whyyou need info?Went for a10 minwalk onBreakMade aCustomerLaugh!UnscheduledLeadBookedSaid Caller'sName atleast 3TimesDrank 2Bottles ofWater atWorkBookedanExpeditedLeadMostNumberof PulseChecksNoUnhappycountsOver 3HappyCounts!Diffuseda DifficultSituationMybookingratio isover 90%ClassifiedAll myCallsStayedPositivean EntireShiftPortrayedEnergy andEnthusiasmSent ahandwrittenthank you toa customerHighestCallBookingRateHelpeda TeamMemberMaintaineda GoodVoice levelDid NotPull CellPhone Outat DeskName isin a 5 StarGoogleReview!Did notsay "No"or "I don'tknow"HighestPulseIndexFinancingPrequalifiedFramedquestions tohelp customerunderstand whyyou need info?Went for a10 minwalk onBreakMade aCustomerLaugh!UnscheduledLeadBookedSaid Caller'sName atleast 3TimesDrank 2Bottles ofWater atWorkBookedanExpeditedLeadMostNumberof PulseChecksNoUnhappycountsOver 3HappyCounts!Diffuseda DifficultSituationMybookingratio isover 90%ClassifiedAll myCallsStayedPositivean EntireShift

Spooktacular Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Portrayed Energy and Enthusiasm
  2. Sent a handwritten thank you to a customer
  3. Highest Call Booking Rate
  4. Helped a Team Member
  5. Maintained a Good Voice level
  6. Did Not Pull Cell Phone Out at Desk
  7. Name is in a 5 Star Google Review!
  8. Did not say "No" or "I don't know"
  9. Highest Pulse Index
  10. Financing Prequalified
  11. Framed questions to help customer understand why you need info?
  12. Went for a 10 min walk on Break
  13. Made a Customer Laugh!
  14. Unscheduled Lead Booked
  15. Said Caller's Name at least 3 Times
  16. Drank 2 Bottles of Water at Work
  17. Booked an Expedited Lead
  18. Most Number of Pulse Checks
  19. No Unhappy counts
  20. Over 3 Happy Counts!
  21. Diffused a Difficult Situation
  22. My booking ratio is over 90%
  23. Classified All my Calls
  24. Stayed Positive an Entire Shift