Name isin a 5 StarGoogleReview!StayedPositivean EntireShiftFinancingPrequalifiedMade aCustomerLaugh!PortrayedEnergy andEnthusiasmSent ahandwrittenthank you toa customerDid NotPull CellPhone Outat DeskOver 3HappyCounts!Framedquestions tohelp customerunderstand whyyou need info?BookedanExpeditedLeadNoUnhappycountsMostNumberof PulseChecksUnscheduledLeadBookedHelpeda TeamMemberHighestPulseIndexDrank 2Bottles ofWater atWorkDiffuseda DifficultSituationClassifiedAll myCallsMybookingratio isover 90%Went for a10 minwalk onBreakMaintaineda GoodVoice levelHighestCallBookingRateDid notsay "No"or "I don'tknow"Said Caller'sName atleast 3TimesName isin a 5 StarGoogleReview!StayedPositivean EntireShiftFinancingPrequalifiedMade aCustomerLaugh!PortrayedEnergy andEnthusiasmSent ahandwrittenthank you toa customerDid NotPull CellPhone Outat DeskOver 3HappyCounts!Framedquestions tohelp customerunderstand whyyou need info?BookedanExpeditedLeadNoUnhappycountsMostNumberof PulseChecksUnscheduledLeadBookedHelpeda TeamMemberHighestPulseIndexDrank 2Bottles ofWater atWorkDiffuseda DifficultSituationClassifiedAll myCallsMybookingratio isover 90%Went for a10 minwalk onBreakMaintaineda GoodVoice levelHighestCallBookingRateDid notsay "No"or "I don'tknow"Said Caller'sName atleast 3Times

Spooktacular Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Name is in a 5 Star Google Review!
  2. Stayed Positive an Entire Shift
  3. Financing Prequalified
  4. Made a Customer Laugh!
  5. Portrayed Energy and Enthusiasm
  6. Sent a handwritten thank you to a customer
  7. Did Not Pull Cell Phone Out at Desk
  8. Over 3 Happy Counts!
  9. Framed questions to help customer understand why you need info?
  10. Booked an Expedited Lead
  11. No Unhappy counts
  12. Most Number of Pulse Checks
  13. Unscheduled Lead Booked
  14. Helped a Team Member
  15. Highest Pulse Index
  16. Drank 2 Bottles of Water at Work
  17. Diffused a Difficult Situation
  18. Classified All my Calls
  19. My booking ratio is over 90%
  20. Went for a 10 min walk on Break
  21. Maintained a Good Voice level
  22. Highest Call Booking Rate
  23. Did not say "No" or "I don't know"
  24. Said Caller's Name at least 3 Times