Over 3HappyCounts!Made aCustomerLaugh!Went for a10 minwalk onBreakBookedanExpeditedLeadDid notsay "No"or "I don'tknow"Did NotPull CellPhone Outat DeskSaid Caller'sName atleast 3TimesMybookingratio isover 90%ClassifiedAll myCallsMaintaineda GoodVoice levelDiffuseda DifficultSituationMostNumberof PulseChecksStayedPositivean EntireShiftFramedquestions tohelp customerunderstand whyyou need info?HighestCallBookingRateHighestPulseIndexNoUnhappycountsFinancingPrequalifiedSent ahandwrittenthank you toa customerDrank 2Bottles ofWater atWorkName isin a 5 StarGoogleReview!PortrayedEnergy andEnthusiasmHelpeda TeamMemberUnscheduledLeadBookedOver 3HappyCounts!Made aCustomerLaugh!Went for a10 minwalk onBreakBookedanExpeditedLeadDid notsay "No"or "I don'tknow"Did NotPull CellPhone Outat DeskSaid Caller'sName atleast 3TimesMybookingratio isover 90%ClassifiedAll myCallsMaintaineda GoodVoice levelDiffuseda DifficultSituationMostNumberof PulseChecksStayedPositivean EntireShiftFramedquestions tohelp customerunderstand whyyou need info?HighestCallBookingRateHighestPulseIndexNoUnhappycountsFinancingPrequalifiedSent ahandwrittenthank you toa customerDrank 2Bottles ofWater atWorkName isin a 5 StarGoogleReview!PortrayedEnergy andEnthusiasmHelpeda TeamMemberUnscheduledLeadBooked

Spooktacular Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Over 3 Happy Counts!
  2. Made a Customer Laugh!
  3. Went for a 10 min walk on Break
  4. Booked an Expedited Lead
  5. Did not say "No" or "I don't know"
  6. Did Not Pull Cell Phone Out at Desk
  7. Said Caller's Name at least 3 Times
  8. My booking ratio is over 90%
  9. Classified All my Calls
  10. Maintained a Good Voice level
  11. Diffused a Difficult Situation
  12. Most Number of Pulse Checks
  13. Stayed Positive an Entire Shift
  14. Framed questions to help customer understand why you need info?
  15. Highest Call Booking Rate
  16. Highest Pulse Index
  17. No Unhappy counts
  18. Financing Prequalified
  19. Sent a handwritten thank you to a customer
  20. Drank 2 Bottles of Water at Work
  21. Name is in a 5 Star Google Review!
  22. Portrayed Energy and Enthusiasm
  23. Helped a Team Member
  24. Unscheduled Lead Booked