Drank 2Bottles ofWater atWorkStayedPositivean EntireShiftMaintaineda GoodVoice levelClassifiedAll myCallsHighestCallBookingRateSaid Caller'sName atleast 3TimesFinancingPrequalifiedName isin a 5 StarGoogleReview!Helpeda TeamMemberBookedanExpeditedLeadMade aCustomerLaugh!UnscheduledLeadBookedPortrayedEnergy andEnthusiasmWent for a10 minwalk onBreakNoUnhappycountsMybookingratio isover 90%MostNumberof PulseChecksSent ahandwrittenthank you toa customerHighestPulseIndexFramedquestions tohelp customerunderstand whyyou need info?Diffuseda DifficultSituationOver 3HappyCounts!Did NotPull CellPhone Outat DeskDid notsay "No"or "I don'tknow"Drank 2Bottles ofWater atWorkStayedPositivean EntireShiftMaintaineda GoodVoice levelClassifiedAll myCallsHighestCallBookingRateSaid Caller'sName atleast 3TimesFinancingPrequalifiedName isin a 5 StarGoogleReview!Helpeda TeamMemberBookedanExpeditedLeadMade aCustomerLaugh!UnscheduledLeadBookedPortrayedEnergy andEnthusiasmWent for a10 minwalk onBreakNoUnhappycountsMybookingratio isover 90%MostNumberof PulseChecksSent ahandwrittenthank you toa customerHighestPulseIndexFramedquestions tohelp customerunderstand whyyou need info?Diffuseda DifficultSituationOver 3HappyCounts!Did NotPull CellPhone Outat DeskDid notsay "No"or "I don'tknow"

Spooktacular Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Drank 2 Bottles of Water at Work
  2. Stayed Positive an Entire Shift
  3. Maintained a Good Voice level
  4. Classified All my Calls
  5. Highest Call Booking Rate
  6. Said Caller's Name at least 3 Times
  7. Financing Prequalified
  8. Name is in a 5 Star Google Review!
  9. Helped a Team Member
  10. Booked an Expedited Lead
  11. Made a Customer Laugh!
  12. Unscheduled Lead Booked
  13. Portrayed Energy and Enthusiasm
  14. Went for a 10 min walk on Break
  15. No Unhappy counts
  16. My booking ratio is over 90%
  17. Most Number of Pulse Checks
  18. Sent a handwritten thank you to a customer
  19. Highest Pulse Index
  20. Framed questions to help customer understand why you need info?
  21. Diffused a Difficult Situation
  22. Over 3 Happy Counts!
  23. Did Not Pull Cell Phone Out at Desk
  24. Did not say "No" or "I don't know"