NoUnhappycountsMade aCustomerLaugh!MostNumberof PulseChecksFinancingPrequalifiedFramedquestions tohelp customerunderstand whyyou need info?ClassifiedAll myCallsSent ahandwrittenthank you toa customerSaid Caller'sName atleast 3TimesDiffuseda DifficultSituationOver 3HappyCounts!Did NotPull CellPhone Outat DeskMybookingratio isover 90%Maintaineda GoodVoice levelDrank 2Bottles ofWater atWorkName isin a 5 StarGoogleReview!Did notsay "No"or "I don'tknow"BookedanExpeditedLeadWent for a10 minwalk onBreakHighestPulseIndexHelpeda TeamMemberUnscheduledLeadBookedPortrayedEnergy andEnthusiasmStayedPositivean EntireShiftHighestCallBookingRateNoUnhappycountsMade aCustomerLaugh!MostNumberof PulseChecksFinancingPrequalifiedFramedquestions tohelp customerunderstand whyyou need info?ClassifiedAll myCallsSent ahandwrittenthank you toa customerSaid Caller'sName atleast 3TimesDiffuseda DifficultSituationOver 3HappyCounts!Did NotPull CellPhone Outat DeskMybookingratio isover 90%Maintaineda GoodVoice levelDrank 2Bottles ofWater atWorkName isin a 5 StarGoogleReview!Did notsay "No"or "I don'tknow"BookedanExpeditedLeadWent for a10 minwalk onBreakHighestPulseIndexHelpeda TeamMemberUnscheduledLeadBookedPortrayedEnergy andEnthusiasmStayedPositivean EntireShiftHighestCallBookingRate

Spooktacular Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. No Unhappy counts
  2. Made a Customer Laugh!
  3. Most Number of Pulse Checks
  4. Financing Prequalified
  5. Framed questions to help customer understand why you need info?
  6. Classified All my Calls
  7. Sent a handwritten thank you to a customer
  8. Said Caller's Name at least 3 Times
  9. Diffused a Difficult Situation
  10. Over 3 Happy Counts!
  11. Did Not Pull Cell Phone Out at Desk
  12. My booking ratio is over 90%
  13. Maintained a Good Voice level
  14. Drank 2 Bottles of Water at Work
  15. Name is in a 5 Star Google Review!
  16. Did not say "No" or "I don't know"
  17. Booked an Expedited Lead
  18. Went for a 10 min walk on Break
  19. Highest Pulse Index
  20. Helped a Team Member
  21. Unscheduled Lead Booked
  22. Portrayed Energy and Enthusiasm
  23. Stayed Positive an Entire Shift
  24. Highest Call Booking Rate