Maintaineda GoodVoice levelFramedquestions tohelp customerunderstand whyyou need info?Mybookingratio isover 90%Over 3HappyCounts!HighestCallBookingRateSent ahandwrittenthank you toa customerBookedanExpeditedLeadName isin a 5 StarGoogleReview!Said Caller'sName atleast 3TimesDiffuseda DifficultSituationPortrayedEnergy andEnthusiasmStayedPositivean EntireShiftWent for a10 minwalk onBreakHighestPulseIndexDrank 2Bottles ofWater atWorkFinancingPrequalifiedMostNumberof PulseChecksMade aCustomerLaugh!NoUnhappycountsUnscheduledLeadBookedClassifiedAll myCallsDid notsay "No"or "I don'tknow"Helpeda TeamMemberDid NotPull CellPhone Outat DeskMaintaineda GoodVoice levelFramedquestions tohelp customerunderstand whyyou need info?Mybookingratio isover 90%Over 3HappyCounts!HighestCallBookingRateSent ahandwrittenthank you toa customerBookedanExpeditedLeadName isin a 5 StarGoogleReview!Said Caller'sName atleast 3TimesDiffuseda DifficultSituationPortrayedEnergy andEnthusiasmStayedPositivean EntireShiftWent for a10 minwalk onBreakHighestPulseIndexDrank 2Bottles ofWater atWorkFinancingPrequalifiedMostNumberof PulseChecksMade aCustomerLaugh!NoUnhappycountsUnscheduledLeadBookedClassifiedAll myCallsDid notsay "No"or "I don'tknow"Helpeda TeamMemberDid NotPull CellPhone Outat Desk

Spooktacular Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Maintained a Good Voice level
  2. Framed questions to help customer understand why you need info?
  3. My booking ratio is over 90%
  4. Over 3 Happy Counts!
  5. Highest Call Booking Rate
  6. Sent a handwritten thank you to a customer
  7. Booked an Expedited Lead
  8. Name is in a 5 Star Google Review!
  9. Said Caller's Name at least 3 Times
  10. Diffused a Difficult Situation
  11. Portrayed Energy and Enthusiasm
  12. Stayed Positive an Entire Shift
  13. Went for a 10 min walk on Break
  14. Highest Pulse Index
  15. Drank 2 Bottles of Water at Work
  16. Financing Prequalified
  17. Most Number of Pulse Checks
  18. Made a Customer Laugh!
  19. No Unhappy counts
  20. Unscheduled Lead Booked
  21. Classified All my Calls
  22. Did not say "No" or "I don't know"
  23. Helped a Team Member
  24. Did Not Pull Cell Phone Out at Desk