UnscheduledLeadBookedSaid Caller'sName atleast 3TimesHighestPulseIndexDid NotPull CellPhone Outat DeskWent for a10 minwalk onBreakStayedPositivean EntireShiftMaintaineda GoodVoice levelName isin a 5 StarGoogleReview!Diffuseda DifficultSituationHelpeda TeamMemberMostNumberof PulseChecksBookedanExpeditedLeadClassifiedAll myCallsOver 3HappyCounts!Framedquestions tohelp customerunderstand whyyou need info?Mybookingratio isover 90%NoUnhappycountsHighestCallBookingRateFinancingPrequalifiedDid notsay "No"or "I don'tknow"Sent ahandwrittenthank you toa customerDrank 2Bottles ofWater atWorkPortrayedEnergy andEnthusiasmMade aCustomerLaugh!UnscheduledLeadBookedSaid Caller'sName atleast 3TimesHighestPulseIndexDid NotPull CellPhone Outat DeskWent for a10 minwalk onBreakStayedPositivean EntireShiftMaintaineda GoodVoice levelName isin a 5 StarGoogleReview!Diffuseda DifficultSituationHelpeda TeamMemberMostNumberof PulseChecksBookedanExpeditedLeadClassifiedAll myCallsOver 3HappyCounts!Framedquestions tohelp customerunderstand whyyou need info?Mybookingratio isover 90%NoUnhappycountsHighestCallBookingRateFinancingPrequalifiedDid notsay "No"or "I don'tknow"Sent ahandwrittenthank you toa customerDrank 2Bottles ofWater atWorkPortrayedEnergy andEnthusiasmMade aCustomerLaugh!

Spooktacular Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Unscheduled Lead Booked
  2. Said Caller's Name at least 3 Times
  3. Highest Pulse Index
  4. Did Not Pull Cell Phone Out at Desk
  5. Went for a 10 min walk on Break
  6. Stayed Positive an Entire Shift
  7. Maintained a Good Voice level
  8. Name is in a 5 Star Google Review!
  9. Diffused a Difficult Situation
  10. Helped a Team Member
  11. Most Number of Pulse Checks
  12. Booked an Expedited Lead
  13. Classified All my Calls
  14. Over 3 Happy Counts!
  15. Framed questions to help customer understand why you need info?
  16. My booking ratio is over 90%
  17. No Unhappy counts
  18. Highest Call Booking Rate
  19. Financing Prequalified
  20. Did not say "No" or "I don't know"
  21. Sent a handwritten thank you to a customer
  22. Drank 2 Bottles of Water at Work
  23. Portrayed Energy and Enthusiasm
  24. Made a Customer Laugh!