Framedquestions tohelp customerunderstand whyyou need info?HighestPulseIndexMostNumberof PulseChecksSent ahandwrittenthank you toa customerDiffuseda DifficultSituationSaid Caller'sName atleast 3TimesHighestCallBookingRateBookedanExpeditedLeadPortrayedEnergy andEnthusiasmOver 3HappyCounts!Name isin a 5 StarGoogleReview!StayedPositivean EntireShiftDid notsay "No"or "I don'tknow"Maintaineda GoodVoice levelFinancingPrequalifiedMade aCustomerLaugh!Went for a10 minwalk onBreakClassifiedAll myCallsDrank 2Bottles ofWater atWorkHelpeda TeamMemberDid NotPull CellPhone Outat DeskNoUnhappycountsMybookingratio isover 90%UnscheduledLeadBookedFramedquestions tohelp customerunderstand whyyou need info?HighestPulseIndexMostNumberof PulseChecksSent ahandwrittenthank you toa customerDiffuseda DifficultSituationSaid Caller'sName atleast 3TimesHighestCallBookingRateBookedanExpeditedLeadPortrayedEnergy andEnthusiasmOver 3HappyCounts!Name isin a 5 StarGoogleReview!StayedPositivean EntireShiftDid notsay "No"or "I don'tknow"Maintaineda GoodVoice levelFinancingPrequalifiedMade aCustomerLaugh!Went for a10 minwalk onBreakClassifiedAll myCallsDrank 2Bottles ofWater atWorkHelpeda TeamMemberDid NotPull CellPhone Outat DeskNoUnhappycountsMybookingratio isover 90%UnscheduledLeadBooked

Spooktacular Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Framed questions to help customer understand why you need info?
  2. Highest Pulse Index
  3. Most Number of Pulse Checks
  4. Sent a handwritten thank you to a customer
  5. Diffused a Difficult Situation
  6. Said Caller's Name at least 3 Times
  7. Highest Call Booking Rate
  8. Booked an Expedited Lead
  9. Portrayed Energy and Enthusiasm
  10. Over 3 Happy Counts!
  11. Name is in a 5 Star Google Review!
  12. Stayed Positive an Entire Shift
  13. Did not say "No" or "I don't know"
  14. Maintained a Good Voice level
  15. Financing Prequalified
  16. Made a Customer Laugh!
  17. Went for a 10 min walk on Break
  18. Classified All my Calls
  19. Drank 2 Bottles of Water at Work
  20. Helped a Team Member
  21. Did Not Pull Cell Phone Out at Desk
  22. No Unhappy counts
  23. My booking ratio is over 90%
  24. Unscheduled Lead Booked