4 minutes orunder foraverageACW5Purchasesloggedcorrectly25completedtasks0Escalations50createdrequests50completedrequests0AbsencesFREE!KUDOSor positiveCSATOn-timeeachscheduleddayTravel Guidefrom Plazaused in arequest.ComplianceFree10claimedemails30loggedcallsQA:Advanced orhigher incustomerexperienceQA:Advanced orhigher indrivingefficiency4 minutes orunder foraverageACW5Purchasesloggedcorrectly25completedtasks0Escalations50createdrequests50completedrequests0AbsencesFREE!KUDOSor positiveCSATOn-timeeachscheduleddayTravel Guidefrom Plazaused in arequest.ComplianceFree10claimedemails30loggedcallsQA:Advanced orhigher incustomerexperienceQA:Advanced orhigher indrivingefficiency

Concierge-Day Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 4 minutes or under for average ACW
  2. 5 Purchases logged correctly
  3. 25 completed tasks
  4. 0 Escalations
  5. 50 created requests
  6. 50 completed requests
  7. 0 Absences
  8. FREE!
  9. KUDOS or positive CSAT
  10. On-time each scheduled day
  11. Travel Guide from Plaza used in a request.
  12. Compliance Free
  13. 10 claimed emails
  14. 30 logged calls
  15. QA: Advanced or higher in customer experience
  16. QA: Advanced or higher in driving efficiency