QA:Advanced orhigher incustomerexperience4 minutes orunder foraverageACW50completedrequestsComplianceFree0EscalationsKUDOSor positiveCSAT50createdrequests25completedtasks30loggedcallsOn-timeeachscheduledday5Purchasesloggedcorrectly10claimedemailsTravel Guidefrom Plazaused in arequest.0AbsencesQA:Advanced orhigher indrivingefficiencyFREE!QA:Advanced orhigher incustomerexperience4 minutes orunder foraverageACW50completedrequestsComplianceFree0EscalationsKUDOSor positiveCSAT50createdrequests25completedtasks30loggedcallsOn-timeeachscheduledday5Purchasesloggedcorrectly10claimedemailsTravel Guidefrom Plazaused in arequest.0AbsencesQA:Advanced orhigher indrivingefficiencyFREE!

Concierge-Day Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. QA: Advanced or higher in customer experience
  2. 4 minutes or under for average ACW
  3. 50 completed requests
  4. Compliance Free
  5. 0 Escalations
  6. KUDOS or positive CSAT
  7. 50 created requests
  8. 25 completed tasks
  9. 30 logged calls
  10. On-time each scheduled day
  11. 5 Purchases logged correctly
  12. 10 claimed emails
  13. Travel Guide from Plaza used in a request.
  14. 0 Absences
  15. QA: Advanced or higher in driving efficiency
  16. FREE!