QA:Advanced orhigher indrivingefficiency50createdrequestsKUDOSor positiveCSATFREE!10claimedemails4 minutes orunder foraverageACW50completedrequests5Purchasesloggedcorrectly0Escalations25completedtasks30loggedcallsOn-timeeachscheduleddayTravel Guidefrom Plazaused in arequest.QA:Advanced orhigher incustomerexperience0AbsencesComplianceFreeQA:Advanced orhigher indrivingefficiency50createdrequestsKUDOSor positiveCSATFREE!10claimedemails4 minutes orunder foraverageACW50completedrequests5Purchasesloggedcorrectly0Escalations25completedtasks30loggedcallsOn-timeeachscheduleddayTravel Guidefrom Plazaused in arequest.QA:Advanced orhigher incustomerexperience0AbsencesComplianceFree

Concierge-Day Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. QA: Advanced or higher in driving efficiency
  2. 50 created requests
  3. KUDOS or positive CSAT
  4. FREE!
  5. 10 claimed emails
  6. 4 minutes or under for average ACW
  7. 50 completed requests
  8. 5 Purchases logged correctly
  9. 0 Escalations
  10. 25 completed tasks
  11. 30 logged calls
  12. On-time each scheduled day
  13. Travel Guide from Plaza used in a request.
  14. QA: Advanced or higher in customer experience
  15. 0 Absences
  16. Compliance Free