QA:Advanced orhigher incustomerexperienceComplianceFree5Purchasesloggedcorrectly10claimedemails0EscalationsTravel Guidefrom Plazaused in arequest.QA:Advanced orhigher indrivingefficiencyOn-timeeachscheduleddayFREE!30loggedcalls50createdrequests4 minutes orunder foraverageACW50completedrequests0Absences25completedtasksKUDOSor positiveCSATQA:Advanced orhigher incustomerexperienceComplianceFree5Purchasesloggedcorrectly10claimedemails0EscalationsTravel Guidefrom Plazaused in arequest.QA:Advanced orhigher indrivingefficiencyOn-timeeachscheduleddayFREE!30loggedcalls50createdrequests4 minutes orunder foraverageACW50completedrequests0Absences25completedtasksKUDOSor positiveCSAT

Concierge-Day Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. QA: Advanced or higher in customer experience
  2. Compliance Free
  3. 5 Purchases logged correctly
  4. 10 claimed emails
  5. 0 Escalations
  6. Travel Guide from Plaza used in a request.
  7. QA: Advanced or higher in driving efficiency
  8. On-time each scheduled day
  9. FREE!
  10. 30 logged calls
  11. 50 created requests
  12. 4 minutes or under for average ACW
  13. 50 completed requests
  14. 0 Absences
  15. 25 completed tasks
  16. KUDOS or positive CSAT