4 minutes orunder foraverageACWKUDOSor positiveCSAT50completedrequestsOn-timeeachscheduledshift5purchasesloggedcorrectlyTravel Guidefrom Plazaused in arequest10claimedemails50createdrequests25completedtasksFree!CompliancefreeQA:Advanced orhigher indrivingefficiency30loggedcalls0absences0escalationsQA:Advanced orhigher incustomerexperience4 minutes orunder foraverageACWKUDOSor positiveCSAT50completedrequestsOn-timeeachscheduledshift5purchasesloggedcorrectlyTravel Guidefrom Plazaused in arequest10claimedemails50createdrequests25completedtasksFree!CompliancefreeQA:Advanced orhigher indrivingefficiency30loggedcalls0absences0escalationsQA:Advanced orhigher incustomerexperience

Day Concierge - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 4 minutes or under for average ACW
  2. KUDOS or positive CSAT
  3. 50 completed requests
  4. On-time each scheduled shift
  5. 5 purchases logged correctly
  6. Travel Guide from Plaza used in a request
  7. 10 claimed emails
  8. 50 created requests
  9. 25 completed tasks
  10. Free!
  11. Compliance free
  12. QA: Advanced or higher in driving efficiency
  13. 30 logged calls
  14. 0 absences
  15. 0 escalations
  16. QA: Advanced or higher in customer experience