Travel Guidefrom Plazaused in arequest50completedrequestsOn-timeeachscheduledshift0absencesFree!KUDOSor positiveCSATQA:Advanced orhigher incustomerexperience30loggedcalls4 minutes orunder foraverageACW50createdrequestsCompliancefree25completedtasksQA:Advanced orhigher indrivingefficiency10claimedemails0escalations5purchasesloggedcorrectlyTravel Guidefrom Plazaused in arequest50completedrequestsOn-timeeachscheduledshift0absencesFree!KUDOSor positiveCSATQA:Advanced orhigher incustomerexperience30loggedcalls4 minutes orunder foraverageACW50createdrequestsCompliancefree25completedtasksQA:Advanced orhigher indrivingefficiency10claimedemails0escalations5purchasesloggedcorrectly

Day Concierge - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
  1. Travel Guide from Plaza used in a request
  2. 50 completed requests
  3. On-time each scheduled shift
  4. 0 absences
  5. Free!
  6. KUDOS or positive CSAT
  7. QA: Advanced or higher in customer experience
  8. 30 logged calls
  9. 4 minutes or under for average ACW
  10. 50 created requests
  11. Compliance free
  12. 25 completed tasks
  13. QA: Advanced or higher in driving efficiency
  14. 10 claimed emails
  15. 0 escalations
  16. 5 purchases logged correctly