25completedtasksOn-timeeachscheduledshiftQA:Advanced orhigher incustomerexperienceKUDOSor positiveCSATQA:Advanced orhigher indrivingefficiency0escalationsCompliancefreeTravel Guidefrom Plazaused in arequest30loggedcalls50createdrequests4 minutes orunder foraverageACW5purchasesloggedcorrectly0absences50completedrequestsFree!10claimedemails25completedtasksOn-timeeachscheduledshiftQA:Advanced orhigher incustomerexperienceKUDOSor positiveCSATQA:Advanced orhigher indrivingefficiency0escalationsCompliancefreeTravel Guidefrom Plazaused in arequest30loggedcalls50createdrequests4 minutes orunder foraverageACW5purchasesloggedcorrectly0absences50completedrequestsFree!10claimedemails

Day Concierge - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
  1. 25 completed tasks
  2. On-time each scheduled shift
  3. QA: Advanced or higher in customer experience
  4. KUDOS or positive CSAT
  5. QA: Advanced or higher in driving efficiency
  6. 0 escalations
  7. Compliance free
  8. Travel Guide from Plaza used in a request
  9. 30 logged calls
  10. 50 created requests
  11. 4 minutes or under for average ACW
  12. 5 purchases logged correctly
  13. 0 absences
  14. 50 completed requests
  15. Free!
  16. 10 claimed emails