QA:Advanced orhigher indrivingefficiency50createdrequestsOn-timeeachscheduledshift10claimedemailsFree!25completedtasksTravel Guidefrom Plazaused in arequest50completedrequests0absences4 minutes orunder foraverageACWQA:Advanced orhigher incustomerexperience0escalations30loggedcallsCompliancefree5purchasesloggedcorrectlyKUDOSor positiveCSATQA:Advanced orhigher indrivingefficiency50createdrequestsOn-timeeachscheduledshift10claimedemailsFree!25completedtasksTravel Guidefrom Plazaused in arequest50completedrequests0absences4 minutes orunder foraverageACWQA:Advanced orhigher incustomerexperience0escalations30loggedcallsCompliancefree5purchasesloggedcorrectlyKUDOSor positiveCSAT

Day Concierge - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. QA: Advanced or higher in driving efficiency
  2. 50 created requests
  3. On-time each scheduled shift
  4. 10 claimed emails
  5. Free!
  6. 25 completed tasks
  7. Travel Guide from Plaza used in a request
  8. 50 completed requests
  9. 0 absences
  10. 4 minutes or under for average ACW
  11. QA: Advanced or higher in customer experience
  12. 0 escalations
  13. 30 logged calls
  14. Compliance free
  15. 5 purchases logged correctly
  16. KUDOS or positive CSAT