0escalations4 minutes orunder foraverageACWKUDOSor positiveCSATTravel Guidefrom Plazaused in arequest0absencesQA:Advanced orhigher indrivingefficiency10claimedemails30loggedcalls50createdrequestsOn-timeeachscheduledshift50completedrequestsFree!25completedtasksCompliancefreeQA:Advanced orhigher incustomerexperience5purchasesloggedcorrectly0escalations4 minutes orunder foraverageACWKUDOSor positiveCSATTravel Guidefrom Plazaused in arequest0absencesQA:Advanced orhigher indrivingefficiency10claimedemails30loggedcalls50createdrequestsOn-timeeachscheduledshift50completedrequestsFree!25completedtasksCompliancefreeQA:Advanced orhigher incustomerexperience5purchasesloggedcorrectly

Day Concierge - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 0 escalations
  2. 4 minutes or under for average ACW
  3. KUDOS or positive CSAT
  4. Travel Guide from Plaza used in a request
  5. 0 absences
  6. QA: Advanced or higher in driving efficiency
  7. 10 claimed emails
  8. 30 logged calls
  9. 50 created requests
  10. On-time each scheduled shift
  11. 50 completed requests
  12. Free!
  13. 25 completed tasks
  14. Compliance free
  15. QA: Advanced or higher in customer experience
  16. 5 purchases logged correctly