0escalationsFree!Travel Guidefrom Plazaused in arequest10claimedemails0absences25completedtasksCompliancefree50completedrequestsOn-timeeachscheduledshift50createdrequestsQA:Advanced orhigher incustomerexperienceKUDOSor positiveCSAT4 minutes orunder foraverageACW5purchasesloggedcorrectlyQA:Advanced orhigher indrivingefficiency30loggedcalls0escalationsFree!Travel Guidefrom Plazaused in arequest10claimedemails0absences25completedtasksCompliancefree50completedrequestsOn-timeeachscheduledshift50createdrequestsQA:Advanced orhigher incustomerexperienceKUDOSor positiveCSAT4 minutes orunder foraverageACW5purchasesloggedcorrectlyQA:Advanced orhigher indrivingefficiency30loggedcalls

Day Concierge - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 0 escalations
  2. Free!
  3. Travel Guide from Plaza used in a request
  4. 10 claimed emails
  5. 0 absences
  6. 25 completed tasks
  7. Compliance free
  8. 50 completed requests
  9. On-time each scheduled shift
  10. 50 created requests
  11. QA: Advanced or higher in customer experience
  12. KUDOS or positive CSAT
  13. 4 minutes or under for average ACW
  14. 5 purchases logged correctly
  15. QA: Advanced or higher in driving efficiency
  16. 30 logged calls