10claimedemailsCompliancefree50completedrequestsQA:Advanced orhigher indrivingefficiency30loggedcalls0absences5purchasesloggedcorrectlyFree!Travel Guidefrom Plazaused in arequestQA:Advanced orhigher incustomerexperience50createdrequests4 minutes orunder foraverageACW0escalationsOn-timeeachscheduledshiftKUDOSor positiveCSAT25completedtasks10claimedemailsCompliancefree50completedrequestsQA:Advanced orhigher indrivingefficiency30loggedcalls0absences5purchasesloggedcorrectlyFree!Travel Guidefrom Plazaused in arequestQA:Advanced orhigher incustomerexperience50createdrequests4 minutes orunder foraverageACW0escalationsOn-timeeachscheduledshiftKUDOSor positiveCSAT25completedtasks

Day Concierge - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 10 claimed emails
  2. Compliance free
  3. 50 completed requests
  4. QA: Advanced or higher in driving efficiency
  5. 30 logged calls
  6. 0 absences
  7. 5 purchases logged correctly
  8. Free!
  9. Travel Guide from Plaza used in a request
  10. QA: Advanced or higher in customer experience
  11. 50 created requests
  12. 4 minutes or under for average ACW
  13. 0 escalations
  14. On-time each scheduled shift
  15. KUDOS or positive CSAT
  16. 25 completed tasks