50createdrequests0escalations5purchasesloggedcorrectly50completedrequests25completedtasksOn-timeeachscheduledshiftKUDOSor positiveCSATFree!Compliancefree30loggedcalls10claimedemailsTravel Guidefrom Plazaused in arequest4 minutes orunder foraverageACWQA:Advanced orhigher incustomerexperience0absencesQA:Advanced orhigher indrivingefficiency50createdrequests0escalations5purchasesloggedcorrectly50completedrequests25completedtasksOn-timeeachscheduledshiftKUDOSor positiveCSATFree!Compliancefree30loggedcalls10claimedemailsTravel Guidefrom Plazaused in arequest4 minutes orunder foraverageACWQA:Advanced orhigher incustomerexperience0absencesQA:Advanced orhigher indrivingefficiency

Day Concierge - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 50 created requests
  2. 0 escalations
  3. 5 purchases logged correctly
  4. 50 completed requests
  5. 25 completed tasks
  6. On-time each scheduled shift
  7. KUDOS or positive CSAT
  8. Free!
  9. Compliance free
  10. 30 logged calls
  11. 10 claimed emails
  12. Travel Guide from Plaza used in a request
  13. 4 minutes or under for average ACW
  14. QA: Advanced or higher in customer experience
  15. 0 absences
  16. QA: Advanced or higher in driving efficiency