5purchasesloggedcorrectly30loggedcalls4 minutes orunder foraverageACWFree!Travel Guidefrom Plazaused in arequestOn-timeeachscheduledshift0escalations50createdrequests50completedrequests25completedtasksQA:Advanced orhigher incustomerexperienceKUDOSor positiveCSAT10claimedemailsQA:Advanced orhigher indrivingefficiencyCompliancefree0absences5purchasesloggedcorrectly30loggedcalls4 minutes orunder foraverageACWFree!Travel Guidefrom Plazaused in arequestOn-timeeachscheduledshift0escalations50createdrequests50completedrequests25completedtasksQA:Advanced orhigher incustomerexperienceKUDOSor positiveCSAT10claimedemailsQA:Advanced orhigher indrivingefficiencyCompliancefree0absences

Day Concierge - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 5 purchases logged correctly
  2. 30 logged calls
  3. 4 minutes or under for average ACW
  4. Free!
  5. Travel Guide from Plaza used in a request
  6. On-time each scheduled shift
  7. 0 escalations
  8. 50 created requests
  9. 50 completed requests
  10. 25 completed tasks
  11. QA: Advanced or higher in customer experience
  12. KUDOS or positive CSAT
  13. 10 claimed emails
  14. QA: Advanced or higher in driving efficiency
  15. Compliance free
  16. 0 absences