50createdrequests10claimedemailsTravel Guidefrom Plazaused in arequest0absencesFree!KUDOSor positiveCSAT4 minutes orunder foraverageACWOn-timeeachscheduledshiftQA:Advanced orhigher indrivingefficiency50completedrequests0escalations30loggedcallsCompliancefree25completedtasks5purchasesloggedcorrectlyQA:Advanced orhigher incustomerexperience50createdrequests10claimedemailsTravel Guidefrom Plazaused in arequest0absencesFree!KUDOSor positiveCSAT4 minutes orunder foraverageACWOn-timeeachscheduledshiftQA:Advanced orhigher indrivingefficiency50completedrequests0escalations30loggedcallsCompliancefree25completedtasks5purchasesloggedcorrectlyQA:Advanced orhigher incustomerexperience

Day Concierge - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 50 created requests
  2. 10 claimed emails
  3. Travel Guide from Plaza used in a request
  4. 0 absences
  5. Free!
  6. KUDOS or positive CSAT
  7. 4 minutes or under for average ACW
  8. On-time each scheduled shift
  9. QA: Advanced or higher in driving efficiency
  10. 50 completed requests
  11. 0 escalations
  12. 30 logged calls
  13. Compliance free
  14. 25 completed tasks
  15. 5 purchases logged correctly
  16. QA: Advanced or higher in customer experience