On-timeeachscheduledshift0absences25completedtasksKUDOSor positiveCSAT10claimedemailsCompliancefree50createdrequestsQA:Advanced orhigher indrivingefficiencyTravel Guidefrom Plazaused in arequest0escalationsQA:Advanced orhigher incustomerexperience30loggedcalls5purchasesloggedcorrectlyFree!50completedrequests4 minutes orunder foraverageACWOn-timeeachscheduledshift0absences25completedtasksKUDOSor positiveCSAT10claimedemailsCompliancefree50createdrequestsQA:Advanced orhigher indrivingefficiencyTravel Guidefrom Plazaused in arequest0escalationsQA:Advanced orhigher incustomerexperience30loggedcalls5purchasesloggedcorrectlyFree!50completedrequests4 minutes orunder foraverageACW

Day Concierge - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. On-time each scheduled shift
  2. 0 absences
  3. 25 completed tasks
  4. KUDOS or positive CSAT
  5. 10 claimed emails
  6. Compliance free
  7. 50 created requests
  8. QA: Advanced or higher in driving efficiency
  9. Travel Guide from Plaza used in a request
  10. 0 escalations
  11. QA: Advanced or higher in customer experience
  12. 30 logged calls
  13. 5 purchases logged correctly
  14. Free!
  15. 50 completed requests
  16. 4 minutes or under for average ACW