50createdrequestsFree!4 minutes orunder foraverageACWQA:Advanced orhigher indrivingefficiencyOn-timeeachscheduledshift10claimedemailsCompliancefree50completedrequestsKUDOSor positiveCSAT5purchasesloggedcorrectly30loggedcalls0escalationsQA:Advanced orhigher incustomerexperienceTravel Guidefrom Plazaused in arequest25completedtasks0absences50createdrequestsFree!4 minutes orunder foraverageACWQA:Advanced orhigher indrivingefficiencyOn-timeeachscheduledshift10claimedemailsCompliancefree50completedrequestsKUDOSor positiveCSAT5purchasesloggedcorrectly30loggedcalls0escalationsQA:Advanced orhigher incustomerexperienceTravel Guidefrom Plazaused in arequest25completedtasks0absences

Day Concierge - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 50 created requests
  2. Free!
  3. 4 minutes or under for average ACW
  4. QA: Advanced or higher in driving efficiency
  5. On-time each scheduled shift
  6. 10 claimed emails
  7. Compliance free
  8. 50 completed requests
  9. KUDOS or positive CSAT
  10. 5 purchases logged correctly
  11. 30 logged calls
  12. 0 escalations
  13. QA: Advanced or higher in customer experience
  14. Travel Guide from Plaza used in a request
  15. 25 completed tasks
  16. 0 absences