Travel Guidefrom Plazaused in arequest10claimedemailsCompliancefreeQA:Advanced orhigher indrivingefficiency50createdrequests30loggedcalls0escalations5purchasesloggedcorrectlyQA:Advanced orhigher incustomerexperience25completedtasks0absencesFree!KUDOSor positiveCSATOn-timeeachscheduledshift50completedrequests4 minutes orunder foraverageACWTravel Guidefrom Plazaused in arequest10claimedemailsCompliancefreeQA:Advanced orhigher indrivingefficiency50createdrequests30loggedcalls0escalations5purchasesloggedcorrectlyQA:Advanced orhigher incustomerexperience25completedtasks0absencesFree!KUDOSor positiveCSATOn-timeeachscheduledshift50completedrequests4 minutes orunder foraverageACW

Day Concierge - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Travel Guide from Plaza used in a request
  2. 10 claimed emails
  3. Compliance free
  4. QA: Advanced or higher in driving efficiency
  5. 50 created requests
  6. 30 logged calls
  7. 0 escalations
  8. 5 purchases logged correctly
  9. QA: Advanced or higher in customer experience
  10. 25 completed tasks
  11. 0 absences
  12. Free!
  13. KUDOS or positive CSAT
  14. On-time each scheduled shift
  15. 50 completed requests
  16. 4 minutes or under for average ACW