4 minutes orunder foraverageACW30loggedcalls25completedtasksQA:Advanced orhigher indrivingefficiencyKUDOSor positiveCSAT3purchasesloggedcorrectlyCompliancefreeTravel Guidefrom Plazaused in arequestOn-timeeachscheduledshiftFree!0absences0escalations50createdrequests50completedrequests10claimedemailsQA:Advanced orhigher incustomerexperience4 minutes orunder foraverageACW30loggedcalls25completedtasksQA:Advanced orhigher indrivingefficiencyKUDOSor positiveCSAT3purchasesloggedcorrectlyCompliancefreeTravel Guidefrom Plazaused in arequestOn-timeeachscheduledshiftFree!0absences0escalations50createdrequests50completedrequests10claimedemailsQA:Advanced orhigher incustomerexperience

Night Concierge - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 4 minutes or under for average ACW
  2. 30 logged calls
  3. 25 completed tasks
  4. QA: Advanced or higher in driving efficiency
  5. KUDOS or positive CSAT
  6. 3 purchases logged correctly
  7. Compliance free
  8. Travel Guide from Plaza used in a request
  9. On-time each scheduled shift
  10. Free!
  11. 0 absences
  12. 0 escalations
  13. 50 created requests
  14. 50 completed requests
  15. 10 claimed emails
  16. QA: Advanced or higher in customer experience