KUDOSor positiveCSAT25completedtasksQA:Advanced orhigher indrivingefficiency4 minutes orunder foraverageACWCompliancefree3purchasesloggedcorrectlyFree!On-timeeachscheduledshift0absencesTravel Guidefrom Plazaused in arequest50completedrequests30loggedcallsQA:Advanced orhigher incustomerexperience10claimedemails50createdrequests0escalationsKUDOSor positiveCSAT25completedtasksQA:Advanced orhigher indrivingefficiency4 minutes orunder foraverageACWCompliancefree3purchasesloggedcorrectlyFree!On-timeeachscheduledshift0absencesTravel Guidefrom Plazaused in arequest50completedrequests30loggedcallsQA:Advanced orhigher incustomerexperience10claimedemails50createdrequests0escalations

Night Concierge - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. KUDOS or positive CSAT
  2. 25 completed tasks
  3. QA: Advanced or higher in driving efficiency
  4. 4 minutes or under for average ACW
  5. Compliance free
  6. 3 purchases logged correctly
  7. Free!
  8. On-time each scheduled shift
  9. 0 absences
  10. Travel Guide from Plaza used in a request
  11. 50 completed requests
  12. 30 logged calls
  13. QA: Advanced or higher in customer experience
  14. 10 claimed emails
  15. 50 created requests
  16. 0 escalations