50completedrequests0absencesKUDOSor positiveCSATQA:Advanced orhigher incustomerexperienceCompliancefreeQA:Advanced orhigher indrivingefficiency0escalations30loggedcalls25completedtasks50createdrequestsFree!3purchasesloggedcorrectly10claimedemails4 minutes orunder foraverageACWTravel Guidefrom Plazaused in arequestOn-timeeachscheduledshift50completedrequests0absencesKUDOSor positiveCSATQA:Advanced orhigher incustomerexperienceCompliancefreeQA:Advanced orhigher indrivingefficiency0escalations30loggedcalls25completedtasks50createdrequestsFree!3purchasesloggedcorrectly10claimedemails4 minutes orunder foraverageACWTravel Guidefrom Plazaused in arequestOn-timeeachscheduledshift

Night Concierge - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 50 completed requests
  2. 0 absences
  3. KUDOS or positive CSAT
  4. QA: Advanced or higher in customer experience
  5. Compliance free
  6. QA: Advanced or higher in driving efficiency
  7. 0 escalations
  8. 30 logged calls
  9. 25 completed tasks
  10. 50 created requests
  11. Free!
  12. 3 purchases logged correctly
  13. 10 claimed emails
  14. 4 minutes or under for average ACW
  15. Travel Guide from Plaza used in a request
  16. On-time each scheduled shift