50completedrequests25completedtasks0escalations3purchasesloggedcorrectly4 minutes orunder foraverageACWQA:Advanced orhigher indrivingefficiencyQA:Advanced orhigher incustomerexperienceFree!On-timeeachscheduledshift10claimedemailsKUDOSor positiveCSAT0absences30loggedcalls50createdrequestsTravel Guidefrom Plazaused in arequestCompliancefree50completedrequests25completedtasks0escalations3purchasesloggedcorrectly4 minutes orunder foraverageACWQA:Advanced orhigher indrivingefficiencyQA:Advanced orhigher incustomerexperienceFree!On-timeeachscheduledshift10claimedemailsKUDOSor positiveCSAT0absences30loggedcalls50createdrequestsTravel Guidefrom Plazaused in arequestCompliancefree

Night Concierge - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 50 completed requests
  2. 25 completed tasks
  3. 0 escalations
  4. 3 purchases logged correctly
  5. 4 minutes or under for average ACW
  6. QA: Advanced or higher in driving efficiency
  7. QA: Advanced or higher in customer experience
  8. Free!
  9. On-time each scheduled shift
  10. 10 claimed emails
  11. KUDOS or positive CSAT
  12. 0 absences
  13. 30 logged calls
  14. 50 created requests
  15. Travel Guide from Plaza used in a request
  16. Compliance free