0absences50completedrequestsTravel Guidefrom Plazaused in arequest3purchasesloggedcorrectly0escalations10claimedemailsQA:Advanced orhigher incustomerexperience25completedtasks30loggedcallsCompliancefree50createdrequestsFree!KUDOSor positiveCSAT4 minutes orunder foraverageACWOn-timeeachscheduledshiftQA:Advanced orhigher indrivingefficiency0absences50completedrequestsTravel Guidefrom Plazaused in arequest3purchasesloggedcorrectly0escalations10claimedemailsQA:Advanced orhigher incustomerexperience25completedtasks30loggedcallsCompliancefree50createdrequestsFree!KUDOSor positiveCSAT4 minutes orunder foraverageACWOn-timeeachscheduledshiftQA:Advanced orhigher indrivingefficiency

Night Concierge - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 0 absences
  2. 50 completed requests
  3. Travel Guide from Plaza used in a request
  4. 3 purchases logged correctly
  5. 0 escalations
  6. 10 claimed emails
  7. QA: Advanced or higher in customer experience
  8. 25 completed tasks
  9. 30 logged calls
  10. Compliance free
  11. 50 created requests
  12. Free!
  13. KUDOS or positive CSAT
  14. 4 minutes or under for average ACW
  15. On-time each scheduled shift
  16. QA: Advanced or higher in driving efficiency