3purchasesloggedcorrectly0absences30loggedcallsKUDOSor positiveCSAT50completedrequestsQA:Advanced orhigher incustomerexperience0escalationsTravel Guidefrom Plazaused in arequestCompliancefreeFree!50createdrequests4 minutes orunder foraverageACW25completedtasks10claimedemailsQA:Advanced orhigher indrivingefficiencyOn-timeeachscheduledshift3purchasesloggedcorrectly0absences30loggedcallsKUDOSor positiveCSAT50completedrequestsQA:Advanced orhigher incustomerexperience0escalationsTravel Guidefrom Plazaused in arequestCompliancefreeFree!50createdrequests4 minutes orunder foraverageACW25completedtasks10claimedemailsQA:Advanced orhigher indrivingefficiencyOn-timeeachscheduledshift

Night Concierge - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 3 purchases logged correctly
  2. 0 absences
  3. 30 logged calls
  4. KUDOS or positive CSAT
  5. 50 completed requests
  6. QA: Advanced or higher in customer experience
  7. 0 escalations
  8. Travel Guide from Plaza used in a request
  9. Compliance free
  10. Free!
  11. 50 created requests
  12. 4 minutes or under for average ACW
  13. 25 completed tasks
  14. 10 claimed emails
  15. QA: Advanced or higher in driving efficiency
  16. On-time each scheduled shift