KUDOSor positiveCSAT3purchasesloggedcorrectlyFree!50completedrequests10claimedemails0absences50createdrequestsCompliancefree4 minutes orunder foraverageACWQA:Advanced orhigher incustomerexperienceTravel Guidefrom Plazaused in arequest0escalations25completedtasks30loggedcallsQA:Advanced orhigher indrivingefficiencyOn-timeeachscheduledshiftKUDOSor positiveCSAT3purchasesloggedcorrectlyFree!50completedrequests10claimedemails0absences50createdrequestsCompliancefree4 minutes orunder foraverageACWQA:Advanced orhigher incustomerexperienceTravel Guidefrom Plazaused in arequest0escalations25completedtasks30loggedcallsQA:Advanced orhigher indrivingefficiencyOn-timeeachscheduledshift

Night Concierge - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
  1. KUDOS or positive CSAT
  2. 3 purchases logged correctly
  3. Free!
  4. 50 completed requests
  5. 10 claimed emails
  6. 0 absences
  7. 50 created requests
  8. Compliance free
  9. 4 minutes or under for average ACW
  10. QA: Advanced or higher in customer experience
  11. Travel Guide from Plaza used in a request
  12. 0 escalations
  13. 25 completed tasks
  14. 30 logged calls
  15. QA: Advanced or higher in driving efficiency
  16. On-time each scheduled shift