QA:Advanced orhigher indrivingefficiency50completedrequestsKUDOSor positiveCSAT50createdrequests4 minutes orunder foraverageACWQA:Advanced orhigher incustomerexperience10claimedemails0escalationsFree!0absencesTravel Guidefrom Plazaused in arequest25completedtasksOn-timeeachscheduledshift30loggedcallsCompliancefree3purchasesloggedcorrectlyQA:Advanced orhigher indrivingefficiency50completedrequestsKUDOSor positiveCSAT50createdrequests4 minutes orunder foraverageACWQA:Advanced orhigher incustomerexperience10claimedemails0escalationsFree!0absencesTravel Guidefrom Plazaused in arequest25completedtasksOn-timeeachscheduledshift30loggedcallsCompliancefree3purchasesloggedcorrectly

Night Concierge - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. QA: Advanced or higher in driving efficiency
  2. 50 completed requests
  3. KUDOS or positive CSAT
  4. 50 created requests
  5. 4 minutes or under for average ACW
  6. QA: Advanced or higher in customer experience
  7. 10 claimed emails
  8. 0 escalations
  9. Free!
  10. 0 absences
  11. Travel Guide from Plaza used in a request
  12. 25 completed tasks
  13. On-time each scheduled shift
  14. 30 logged calls
  15. Compliance free
  16. 3 purchases logged correctly