50createdrequests4 minutes orunder foraverageACWFree!0absencesCompliancefree30loggedcalls50completedrequestsQA:Advanced orhigher incustomerexperienceQA:Advanced orhigher indrivingefficiencyOn-timeeachscheduledshift3purchasesloggedcorrectlyKUDOSor positiveCSATTravel Guidefrom Plazaused in arequest0escalations10claimedemails25completedtasks50createdrequests4 minutes orunder foraverageACWFree!0absencesCompliancefree30loggedcalls50completedrequestsQA:Advanced orhigher incustomerexperienceQA:Advanced orhigher indrivingefficiencyOn-timeeachscheduledshift3purchasesloggedcorrectlyKUDOSor positiveCSATTravel Guidefrom Plazaused in arequest0escalations10claimedemails25completedtasks

Night Concierge - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 50 created requests
  2. 4 minutes or under for average ACW
  3. Free!
  4. 0 absences
  5. Compliance free
  6. 30 logged calls
  7. 50 completed requests
  8. QA: Advanced or higher in customer experience
  9. QA: Advanced or higher in driving efficiency
  10. On-time each scheduled shift
  11. 3 purchases logged correctly
  12. KUDOS or positive CSAT
  13. Travel Guide from Plaza used in a request
  14. 0 escalations
  15. 10 claimed emails
  16. 25 completed tasks