4 minutes orunder foraverageACW10claimedemails50completedrequests0absences3purchasesloggedcorrectly50createdrequestsOn-timeeachscheduledshiftTravel Guidefrom Plazaused in arequestCompliancefreeFree!QA:Advanced orhigher indrivingefficiencyKUDOSor positiveCSAT0escalationsQA:Advanced orhigher incustomerexperience25completedtasks30loggedcalls4 minutes orunder foraverageACW10claimedemails50completedrequests0absences3purchasesloggedcorrectly50createdrequestsOn-timeeachscheduledshiftTravel Guidefrom Plazaused in arequestCompliancefreeFree!QA:Advanced orhigher indrivingefficiencyKUDOSor positiveCSAT0escalationsQA:Advanced orhigher incustomerexperience25completedtasks30loggedcalls

Night Concierge - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 4 minutes or under for average ACW
  2. 10 claimed emails
  3. 50 completed requests
  4. 0 absences
  5. 3 purchases logged correctly
  6. 50 created requests
  7. On-time each scheduled shift
  8. Travel Guide from Plaza used in a request
  9. Compliance free
  10. Free!
  11. QA: Advanced or higher in driving efficiency
  12. KUDOS or positive CSAT
  13. 0 escalations
  14. QA: Advanced or higher in customer experience
  15. 25 completed tasks
  16. 30 logged calls