0absences25completedtasks30loggedcallsCompliancefree10claimedemailsOn-timeeachscheduledshift3purchasesloggedcorrectlyTravel Guidefrom Plazaused in arequestQA:Advanced orhigher incustomerexperience50completedrequests50createdrequestsKUDOSor positiveCSATQA:Advanced orhigher indrivingefficiencyFree!0escalations4 minutes orunder foraverageACW0absences25completedtasks30loggedcallsCompliancefree10claimedemailsOn-timeeachscheduledshift3purchasesloggedcorrectlyTravel Guidefrom Plazaused in arequestQA:Advanced orhigher incustomerexperience50completedrequests50createdrequestsKUDOSor positiveCSATQA:Advanced orhigher indrivingefficiencyFree!0escalations4 minutes orunder foraverageACW

Night Concierge - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 0 absences
  2. 25 completed tasks
  3. 30 logged calls
  4. Compliance free
  5. 10 claimed emails
  6. On-time each scheduled shift
  7. 3 purchases logged correctly
  8. Travel Guide from Plaza used in a request
  9. QA: Advanced or higher in customer experience
  10. 50 completed requests
  11. 50 created requests
  12. KUDOS or positive CSAT
  13. QA: Advanced or higher in driving efficiency
  14. Free!
  15. 0 escalations
  16. 4 minutes or under for average ACW