0escalations10claimedemails25completedtasks50completedrequests50createdrequestsQA:Advanced orhigher incustomerexperience0absencesQA:Advanced orhigher indrivingefficiencyTravel Guidefrom Plazaused in arequest3purchasesloggedcorrectlyFree!Compliancefree30loggedcallsOn-timeeachscheduledshiftKUDOSor positiveCSAT4 minutes orunder foraverageACW0escalations10claimedemails25completedtasks50completedrequests50createdrequestsQA:Advanced orhigher incustomerexperience0absencesQA:Advanced orhigher indrivingefficiencyTravel Guidefrom Plazaused in arequest3purchasesloggedcorrectlyFree!Compliancefree30loggedcallsOn-timeeachscheduledshiftKUDOSor positiveCSAT4 minutes orunder foraverageACW

Night Concierge - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 0 escalations
  2. 10 claimed emails
  3. 25 completed tasks
  4. 50 completed requests
  5. 50 created requests
  6. QA: Advanced or higher in customer experience
  7. 0 absences
  8. QA: Advanced or higher in driving efficiency
  9. Travel Guide from Plaza used in a request
  10. 3 purchases logged correctly
  11. Free!
  12. Compliance free
  13. 30 logged calls
  14. On-time each scheduled shift
  15. KUDOS or positive CSAT
  16. 4 minutes or under for average ACW