Recapactionsand nextsteps"In thefuture youcan trythis.."Added asecondaryemailUtilize X1screenshareduring callTalkedabout XMwith yourcustomerPersonalizetheconversationEducatecustomeron MyAcct AppShare yourfavoriteXfinityproductEducatecustomeron X1 selfserviceUtilize NBXduring yourinteractionNotatetheacctCompleteall repairactionsITG'sOffereda followup callPitchedFlex withactivatinginstructionsOfferadditionalassistanceShared aEinsteinDoc withcustomerEngage inconversationthru wholecallEducatecustomeron X1AppsThankedcustomer forverifying thruIVRSharedXfinityRewardsinfoPromoteAutoPayEnrolledintoEcoBillAddedMobile#Offer SMStextversusopting OptRecapactionsand nextsteps"In thefuture youcan trythis.."Added asecondaryemailUtilize X1screenshareduring callTalkedabout XMwith yourcustomerPersonalizetheconversationEducatecustomeron MyAcct AppShare yourfavoriteXfinityproductEducatecustomeron X1 selfserviceUtilize NBXduring yourinteractionNotatetheacctCompleteall repairactionsITG'sOffereda followup callPitchedFlex withactivatinginstructionsOfferadditionalassistanceShared aEinsteinDoc withcustomerEngage inconversationthru wholecallEducatecustomeron X1AppsThankedcustomer forverifying thruIVRSharedXfinityRewardsinfoPromoteAutoPayEnrolledintoEcoBillAddedMobile#Offer SMStextversusopting Opt

Best Bingo Bonanza! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Recap actions and next steps
  2. "In the future you can try this.."
  3. Added a secondary email
  4. Utilize X1 screen share during call
  5. Talked about XM with your customer
  6. Personalize the conversation
  7. Educate customer on My Acct App
  8. Share your favorite Xfinity product
  9. Educate customer on X1 self service
  10. Utilize NBX during your interaction
  11. Notate the acct
  12. Complete all repair actions ITG's
  13. Offered a follow up call
  14. Pitched Flex with activating instructions
  15. Offer additional assistance
  16. Shared a Einstein Doc with customer
  17. Engage in conversation thru whole call
  18. Educate customer on X1 Apps
  19. Thanked customer for verifying thru IVR
  20. Shared Xfinity Rewards info
  21. Promote Auto Pay
  22. Enrolled into EcoBill
  23. Added Mobile #
  24. Offer SMS text versus opting Opt