Offereda followup callShared aEinsteinDoc withcustomerTalkedabout XMwith yourcustomerCompleteall repairactionsITG'sPitchedFlex withactivatinginstructionsAdded asecondaryemailPersonalizetheconversationOffer SMStextversusopting OptPromoteAutoPayEducatecustomeron X1AppsShare yourfavoriteXfinityproductSharedXfinityRewardsinfo"In thefuture youcan trythis.."EnrolledintoEcoBillEducatecustomeron X1 selfserviceRecapactionsand nextstepsOfferadditionalassistanceEngage inconversationthru wholecallUtilize X1screenshareduring callAddedMobile#NotatetheacctEducatecustomeron MyAcct AppUtilize NBXduring yourinteractionThankedcustomer forverifying thruIVROffereda followup callShared aEinsteinDoc withcustomerTalkedabout XMwith yourcustomerCompleteall repairactionsITG'sPitchedFlex withactivatinginstructionsAdded asecondaryemailPersonalizetheconversationOffer SMStextversusopting OptPromoteAutoPayEducatecustomeron X1AppsShare yourfavoriteXfinityproductSharedXfinityRewardsinfo"In thefuture youcan trythis.."EnrolledintoEcoBillEducatecustomeron X1 selfserviceRecapactionsand nextstepsOfferadditionalassistanceEngage inconversationthru wholecallUtilize X1screenshareduring callAddedMobile#NotatetheacctEducatecustomeron MyAcct AppUtilize NBXduring yourinteractionThankedcustomer forverifying thruIVR

Best Bingo Bonanza! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Offered a follow up call
  2. Shared a Einstein Doc with customer
  3. Talked about XM with your customer
  4. Complete all repair actions ITG's
  5. Pitched Flex with activating instructions
  6. Added a secondary email
  7. Personalize the conversation
  8. Offer SMS text versus opting Opt
  9. Promote Auto Pay
  10. Educate customer on X1 Apps
  11. Share your favorite Xfinity product
  12. Shared Xfinity Rewards info
  13. "In the future you can try this.."
  14. Enrolled into EcoBill
  15. Educate customer on X1 self service
  16. Recap actions and next steps
  17. Offer additional assistance
  18. Engage in conversation thru whole call
  19. Utilize X1 screen share during call
  20. Added Mobile #
  21. Notate the acct
  22. Educate customer on My Acct App
  23. Utilize NBX during your interaction
  24. Thanked customer for verifying thru IVR