Utilize NBXduring yourinteractionEducatecustomeron X1Apps"In thefuture youcan trythis.."Offereda followup callOfferadditionalassistanceSharedXfinityRewardsinfoAddedMobile#EnrolledintoEcoBillEngage inconversationthru wholecallOffer SMStextversusopting OptCompleteall repairactionsITG'sEducatecustomeron X1 selfserviceAdded asecondaryemailPitchedFlex withactivatinginstructionsUtilize X1screenshareduring callEducatecustomeron MyAcct AppTalkedabout XMwith yourcustomerNotatetheacctShared aEinsteinDoc withcustomerPromoteAutoPayPersonalizetheconversationShare yourfavoriteXfinityproductThankedcustomer forverifying thruIVRRecapactionsand nextstepsUtilize NBXduring yourinteractionEducatecustomeron X1Apps"In thefuture youcan trythis.."Offereda followup callOfferadditionalassistanceSharedXfinityRewardsinfoAddedMobile#EnrolledintoEcoBillEngage inconversationthru wholecallOffer SMStextversusopting OptCompleteall repairactionsITG'sEducatecustomeron X1 selfserviceAdded asecondaryemailPitchedFlex withactivatinginstructionsUtilize X1screenshareduring callEducatecustomeron MyAcct AppTalkedabout XMwith yourcustomerNotatetheacctShared aEinsteinDoc withcustomerPromoteAutoPayPersonalizetheconversationShare yourfavoriteXfinityproductThankedcustomer forverifying thruIVRRecapactionsand nextsteps

Best Bingo Bonanza! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Utilize NBX during your interaction
  2. Educate customer on X1 Apps
  3. "In the future you can try this.."
  4. Offered a follow up call
  5. Offer additional assistance
  6. Shared Xfinity Rewards info
  7. Added Mobile #
  8. Enrolled into EcoBill
  9. Engage in conversation thru whole call
  10. Offer SMS text versus opting Opt
  11. Complete all repair actions ITG's
  12. Educate customer on X1 self service
  13. Added a secondary email
  14. Pitched Flex with activating instructions
  15. Utilize X1 screen share during call
  16. Educate customer on My Acct App
  17. Talked about XM with your customer
  18. Notate the acct
  19. Shared a Einstein Doc with customer
  20. Promote Auto Pay
  21. Personalize the conversation
  22. Share your favorite Xfinity product
  23. Thanked customer for verifying thru IVR
  24. Recap actions and next steps