Utilize NBXduring yourinteractionEducatecustomeron X1Apps"In thefuture youcan trythis.."PersonalizetheconversationEngage inconversationthru wholecallShared aEinsteinDoc withcustomerEducatecustomeron X1 selfservicePitchedFlex withactivatinginstructionsEducatecustomeron MyAcct AppEnrolledintoEcoBillUtilize X1screenshareduring callRecapactionsand nextstepsShare yourfavoriteXfinityproductPromoteAutoPayTalkedabout XMwith yourcustomerAdded asecondaryemailThankedcustomer forverifying thruIVRCompleteall repairactionsITG'sAddedMobile#Offer SMStextversusopting OptOfferadditionalassistanceSharedXfinityRewardsinfoNotatetheacctOffereda followup callUtilize NBXduring yourinteractionEducatecustomeron X1Apps"In thefuture youcan trythis.."PersonalizetheconversationEngage inconversationthru wholecallShared aEinsteinDoc withcustomerEducatecustomeron X1 selfservicePitchedFlex withactivatinginstructionsEducatecustomeron MyAcct AppEnrolledintoEcoBillUtilize X1screenshareduring callRecapactionsand nextstepsShare yourfavoriteXfinityproductPromoteAutoPayTalkedabout XMwith yourcustomerAdded asecondaryemailThankedcustomer forverifying thruIVRCompleteall repairactionsITG'sAddedMobile#Offer SMStextversusopting OptOfferadditionalassistanceSharedXfinityRewardsinfoNotatetheacctOffereda followup call

Best Bingo Bonanza! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Utilize NBX during your interaction
  2. Educate customer on X1 Apps
  3. "In the future you can try this.."
  4. Personalize the conversation
  5. Engage in conversation thru whole call
  6. Shared a Einstein Doc with customer
  7. Educate customer on X1 self service
  8. Pitched Flex with activating instructions
  9. Educate customer on My Acct App
  10. Enrolled into EcoBill
  11. Utilize X1 screen share during call
  12. Recap actions and next steps
  13. Share your favorite Xfinity product
  14. Promote Auto Pay
  15. Talked about XM with your customer
  16. Added a secondary email
  17. Thanked customer for verifying thru IVR
  18. Complete all repair actions ITG's
  19. Added Mobile #
  20. Offer SMS text versus opting Opt
  21. Offer additional assistance
  22. Shared Xfinity Rewards info
  23. Notate the acct
  24. Offered a follow up call