Educatecustomeron X1AppsPersonalizetheconversationThankedcustomer forverifying thruIVROffer SMStextversusopting OptCompleteall repairactionsITG'sOfferadditionalassistanceEducatecustomeron X1 selfserviceEducatecustomeron MyAcct AppNotatetheacctRecapactionsand nextstepsEngage inconversationthru wholecallShare yourfavoriteXfinityproductPromoteAutoPayUtilize X1screenshareduring callAddedMobile#Added asecondaryemail"In thefuture youcan trythis.."SharedXfinityRewardsinfoPitchedFlex withactivatinginstructionsTalkedabout XMwith yourcustomerOffereda followup callUtilize NBXduring yourinteractionEnrolledintoEcoBillShared aEinsteinDoc withcustomerEducatecustomeron X1AppsPersonalizetheconversationThankedcustomer forverifying thruIVROffer SMStextversusopting OptCompleteall repairactionsITG'sOfferadditionalassistanceEducatecustomeron X1 selfserviceEducatecustomeron MyAcct AppNotatetheacctRecapactionsand nextstepsEngage inconversationthru wholecallShare yourfavoriteXfinityproductPromoteAutoPayUtilize X1screenshareduring callAddedMobile#Added asecondaryemail"In thefuture youcan trythis.."SharedXfinityRewardsinfoPitchedFlex withactivatinginstructionsTalkedabout XMwith yourcustomerOffereda followup callUtilize NBXduring yourinteractionEnrolledintoEcoBillShared aEinsteinDoc withcustomer

Best Bingo Bonanza! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Educate customer on X1 Apps
  2. Personalize the conversation
  3. Thanked customer for verifying thru IVR
  4. Offer SMS text versus opting Opt
  5. Complete all repair actions ITG's
  6. Offer additional assistance
  7. Educate customer on X1 self service
  8. Educate customer on My Acct App
  9. Notate the acct
  10. Recap actions and next steps
  11. Engage in conversation thru whole call
  12. Share your favorite Xfinity product
  13. Promote Auto Pay
  14. Utilize X1 screen share during call
  15. Added Mobile #
  16. Added a secondary email
  17. "In the future you can try this.."
  18. Shared Xfinity Rewards info
  19. Pitched Flex with activating instructions
  20. Talked about XM with your customer
  21. Offered a follow up call
  22. Utilize NBX during your interaction
  23. Enrolled into EcoBill
  24. Shared a Einstein Doc with customer