Educatecustomeron X1AppsEnrolledintoEcoBillAdded asecondaryemailShared aEinsteinDoc withcustomerPersonalizetheconversationCompleteall repairactionsITG'sEngage inconversationthru wholecallTalkedabout XMwith yourcustomerRecapactionsand nextstepsShare yourfavoriteXfinityproductNotatetheacctEducatecustomeron MyAcct App"In thefuture youcan trythis.."Educatecustomeron X1 selfserviceOffereda followup callPitchedFlex withactivatinginstructionsUtilize X1screenshareduring callUtilize NBXduring yourinteractionThankedcustomer forverifying thruIVRAddedMobile#PromoteAutoPayOffer SMStextversusopting OptOfferadditionalassistanceSharedXfinityRewardsinfoEducatecustomeron X1AppsEnrolledintoEcoBillAdded asecondaryemailShared aEinsteinDoc withcustomerPersonalizetheconversationCompleteall repairactionsITG'sEngage inconversationthru wholecallTalkedabout XMwith yourcustomerRecapactionsand nextstepsShare yourfavoriteXfinityproductNotatetheacctEducatecustomeron MyAcct App"In thefuture youcan trythis.."Educatecustomeron X1 selfserviceOffereda followup callPitchedFlex withactivatinginstructionsUtilize X1screenshareduring callUtilize NBXduring yourinteractionThankedcustomer forverifying thruIVRAddedMobile#PromoteAutoPayOffer SMStextversusopting OptOfferadditionalassistanceSharedXfinityRewardsinfo

Best Bingo Bonanza! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Educate customer on X1 Apps
  2. Enrolled into EcoBill
  3. Added a secondary email
  4. Shared a Einstein Doc with customer
  5. Personalize the conversation
  6. Complete all repair actions ITG's
  7. Engage in conversation thru whole call
  8. Talked about XM with your customer
  9. Recap actions and next steps
  10. Share your favorite Xfinity product
  11. Notate the acct
  12. Educate customer on My Acct App
  13. "In the future you can try this.."
  14. Educate customer on X1 self service
  15. Offered a follow up call
  16. Pitched Flex with activating instructions
  17. Utilize X1 screen share during call
  18. Utilize NBX during your interaction
  19. Thanked customer for verifying thru IVR
  20. Added Mobile #
  21. Promote Auto Pay
  22. Offer SMS text versus opting Opt
  23. Offer additional assistance
  24. Shared Xfinity Rewards info