Utilize NBXduring yourinteractionShare yourfavoriteXfinityproductEnrolledintoEcoBillSharedXfinityRewardsinfoEducatecustomeron MyAcct AppOffereda followup callPersonalizetheconversationEducatecustomeron X1AppsCompleteall repairactionsITG'sRecapactionsand nextstepsUtilize X1screenshareduring callNotatetheacctThankedcustomer forverifying thruIVRAddedMobile#Talkedabout XMwith yourcustomerEngage inconversationthru wholecallEducatecustomeron X1 selfserviceOfferadditionalassistancePromoteAutoPayPitchedFlex withactivatinginstructions"In thefuture youcan trythis.."Added asecondaryemailShared aEinsteinDoc withcustomerOffer SMStextversusopting OptUtilize NBXduring yourinteractionShare yourfavoriteXfinityproductEnrolledintoEcoBillSharedXfinityRewardsinfoEducatecustomeron MyAcct AppOffereda followup callPersonalizetheconversationEducatecustomeron X1AppsCompleteall repairactionsITG'sRecapactionsand nextstepsUtilize X1screenshareduring callNotatetheacctThankedcustomer forverifying thruIVRAddedMobile#Talkedabout XMwith yourcustomerEngage inconversationthru wholecallEducatecustomeron X1 selfserviceOfferadditionalassistancePromoteAutoPayPitchedFlex withactivatinginstructions"In thefuture youcan trythis.."Added asecondaryemailShared aEinsteinDoc withcustomerOffer SMStextversusopting Opt

Best Bingo Bonanza! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Utilize NBX during your interaction
  2. Share your favorite Xfinity product
  3. Enrolled into EcoBill
  4. Shared Xfinity Rewards info
  5. Educate customer on My Acct App
  6. Offered a follow up call
  7. Personalize the conversation
  8. Educate customer on X1 Apps
  9. Complete all repair actions ITG's
  10. Recap actions and next steps
  11. Utilize X1 screen share during call
  12. Notate the acct
  13. Thanked customer for verifying thru IVR
  14. Added Mobile #
  15. Talked about XM with your customer
  16. Engage in conversation thru whole call
  17. Educate customer on X1 self service
  18. Offer additional assistance
  19. Promote Auto Pay
  20. Pitched Flex with activating instructions
  21. "In the future you can try this.."
  22. Added a secondary email
  23. Shared a Einstein Doc with customer
  24. Offer SMS text versus opting Opt