PitchedFlex withactivatinginstructionsThankedcustomer forverifying thruIVROffereda followup callOffer SMStextversusopting OptNotatetheacctTalkedabout XMwith yourcustomerEducatecustomeron X1 selfserviceShare yourfavoriteXfinityproductOfferadditionalassistanceEducatecustomeron MyAcct AppSharedXfinityRewardsinfoAddedMobile#PromoteAutoPayAdded asecondaryemailEnrolledintoEcoBillEducatecustomeron X1AppsEngage inconversationthru wholecallPersonalizetheconversationCompleteall repairactionsITG'sUtilize X1screenshareduring callUtilize NBXduring yourinteraction"In thefuture youcan trythis.."Shared aEinsteinDoc withcustomerRecapactionsand nextstepsPitchedFlex withactivatinginstructionsThankedcustomer forverifying thruIVROffereda followup callOffer SMStextversusopting OptNotatetheacctTalkedabout XMwith yourcustomerEducatecustomeron X1 selfserviceShare yourfavoriteXfinityproductOfferadditionalassistanceEducatecustomeron MyAcct AppSharedXfinityRewardsinfoAddedMobile#PromoteAutoPayAdded asecondaryemailEnrolledintoEcoBillEducatecustomeron X1AppsEngage inconversationthru wholecallPersonalizetheconversationCompleteall repairactionsITG'sUtilize X1screenshareduring callUtilize NBXduring yourinteraction"In thefuture youcan trythis.."Shared aEinsteinDoc withcustomerRecapactionsand nextsteps

Best Bingo Bonanza! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Pitched Flex with activating instructions
  2. Thanked customer for verifying thru IVR
  3. Offered a follow up call
  4. Offer SMS text versus opting Opt
  5. Notate the acct
  6. Talked about XM with your customer
  7. Educate customer on X1 self service
  8. Share your favorite Xfinity product
  9. Offer additional assistance
  10. Educate customer on My Acct App
  11. Shared Xfinity Rewards info
  12. Added Mobile #
  13. Promote Auto Pay
  14. Added a secondary email
  15. Enrolled into EcoBill
  16. Educate customer on X1 Apps
  17. Engage in conversation thru whole call
  18. Personalize the conversation
  19. Complete all repair actions ITG's
  20. Utilize X1 screen share during call
  21. Utilize NBX during your interaction
  22. "In the future you can try this.."
  23. Shared a Einstein Doc with customer
  24. Recap actions and next steps