Educatecustomeron X1 selfserviceSharedXfinityRewardsinfoOffer SMStextversusopting OptCompleteall repairactionsITG'sRecapactionsand nextstepsEngage inconversationthru wholecallPromoteAutoPayEducatecustomeron X1AppsPersonalizetheconversationUtilize X1screenshareduring callThankedcustomer forverifying thruIVROfferadditionalassistanceEducatecustomeron MyAcct AppShare yourfavoriteXfinityproductTalkedabout XMwith yourcustomerEnrolledintoEcoBillAddedMobile#Shared aEinsteinDoc withcustomer"In thefuture youcan trythis.."NotatetheacctAdded asecondaryemailUtilize NBXduring yourinteractionOffereda followup callPitchedFlex withactivatinginstructionsEducatecustomeron X1 selfserviceSharedXfinityRewardsinfoOffer SMStextversusopting OptCompleteall repairactionsITG'sRecapactionsand nextstepsEngage inconversationthru wholecallPromoteAutoPayEducatecustomeron X1AppsPersonalizetheconversationUtilize X1screenshareduring callThankedcustomer forverifying thruIVROfferadditionalassistanceEducatecustomeron MyAcct AppShare yourfavoriteXfinityproductTalkedabout XMwith yourcustomerEnrolledintoEcoBillAddedMobile#Shared aEinsteinDoc withcustomer"In thefuture youcan trythis.."NotatetheacctAdded asecondaryemailUtilize NBXduring yourinteractionOffereda followup callPitchedFlex withactivatinginstructions

Best Bingo Bonanza! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Educate customer on X1 self service
  2. Shared Xfinity Rewards info
  3. Offer SMS text versus opting Opt
  4. Complete all repair actions ITG's
  5. Recap actions and next steps
  6. Engage in conversation thru whole call
  7. Promote Auto Pay
  8. Educate customer on X1 Apps
  9. Personalize the conversation
  10. Utilize X1 screen share during call
  11. Thanked customer for verifying thru IVR
  12. Offer additional assistance
  13. Educate customer on My Acct App
  14. Share your favorite Xfinity product
  15. Talked about XM with your customer
  16. Enrolled into EcoBill
  17. Added Mobile #
  18. Shared a Einstein Doc with customer
  19. "In the future you can try this.."
  20. Notate the acct
  21. Added a secondary email
  22. Utilize NBX during your interaction
  23. Offered a follow up call
  24. Pitched Flex with activating instructions