Utilize NBXduring yourinteractionAdded asecondaryemailOffereda followup callPersonalizetheconversationAddedMobile#Share yourfavoriteXfinityproductPromoteAutoPayOffer SMStextversusopting OptEnrolledintoEcoBillCompleteall repairactionsITG'sUtilize X1screenshareduring callRecapactionsand nextstepsOfferadditionalassistanceSharedXfinityRewardsinfoPitchedFlex withactivatinginstructionsShared aEinsteinDoc withcustomerTalkedabout XMwith yourcustomerEducatecustomeron X1 selfserviceNotatetheacctEngage inconversationthru wholecallEducatecustomeron MyAcct AppEducatecustomeron X1Apps"In thefuture youcan trythis.."Thankedcustomer forverifying thruIVRUtilize NBXduring yourinteractionAdded asecondaryemailOffereda followup callPersonalizetheconversationAddedMobile#Share yourfavoriteXfinityproductPromoteAutoPayOffer SMStextversusopting OptEnrolledintoEcoBillCompleteall repairactionsITG'sUtilize X1screenshareduring callRecapactionsand nextstepsOfferadditionalassistanceSharedXfinityRewardsinfoPitchedFlex withactivatinginstructionsShared aEinsteinDoc withcustomerTalkedabout XMwith yourcustomerEducatecustomeron X1 selfserviceNotatetheacctEngage inconversationthru wholecallEducatecustomeron MyAcct AppEducatecustomeron X1Apps"In thefuture youcan trythis.."Thankedcustomer forverifying thruIVR

Best Bingo Bonanza! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Utilize NBX during your interaction
  2. Added a secondary email
  3. Offered a follow up call
  4. Personalize the conversation
  5. Added Mobile #
  6. Share your favorite Xfinity product
  7. Promote Auto Pay
  8. Offer SMS text versus opting Opt
  9. Enrolled into EcoBill
  10. Complete all repair actions ITG's
  11. Utilize X1 screen share during call
  12. Recap actions and next steps
  13. Offer additional assistance
  14. Shared Xfinity Rewards info
  15. Pitched Flex with activating instructions
  16. Shared a Einstein Doc with customer
  17. Talked about XM with your customer
  18. Educate customer on X1 self service
  19. Notate the acct
  20. Engage in conversation thru whole call
  21. Educate customer on My Acct App
  22. Educate customer on X1 Apps
  23. "In the future you can try this.."
  24. Thanked customer for verifying thru IVR