Pitched Flex with activating instructions Engage in conversation thru whole call Utilize X1 screen share during call Shared a Einstein Doc with customer Promote Auto Pay Added Mobile # Offer additional assistance Talked about XM with your customer Offered a follow up call "In the future you can try this.." Shared Xfinity Rewards info Thanked customer for verifying thru IVR Educate customer on X1 Apps Offer SMS text versus opting Opt Recap actions and next steps Added a secondary email Educate customer on My Acct App Utilize NBX during your interaction Personalize the conversation Complete all repair actions ITG's Share your favorite Xfinity product Enrolled into EcoBill Notate the acct Educate customer on X1 self service Pitched Flex with activating instructions Engage in conversation thru whole call Utilize X1 screen share during call Shared a Einstein Doc with customer Promote Auto Pay Added Mobile # Offer additional assistance Talked about XM with your customer Offered a follow up call "In the future you can try this.." Shared Xfinity Rewards info Thanked customer for verifying thru IVR Educate customer on X1 Apps Offer SMS text versus opting Opt Recap actions and next steps Added a secondary email Educate customer on My Acct App Utilize NBX during your interaction Personalize the conversation Complete all repair actions ITG's Share your favorite Xfinity product Enrolled into EcoBill Notate the acct Educate customer on X1 self service
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Pitched Flex with activating instructions
Engage in conversation thru whole call
Utilize X1 screen share during call
Shared a Einstein Doc with customer
Promote Auto Pay
Added Mobile #
Offer additional assistance
Talked about XM with your customer
Offered a follow up call
"In the future you can try this.."
Shared Xfinity Rewards info
Thanked customer for verifying thru IVR
Educate customer on X1 Apps
Offer SMS text versus opting Opt
Recap actions and next steps
Added a secondary email
Educate customer on My Acct App
Utilize NBX during your interaction
Personalize the conversation
Complete all repair actions ITG's
Share your favorite Xfinity product
Enrolled into EcoBill
Notate the acct
Educate customer on X1 self service