Utilize NBX during your interaction Added a secondary email Offered a follow up call Personalize the conversation Added Mobile # Share your favorite Xfinity product Promote Auto Pay Offer SMS text versus opting Opt Enrolled into EcoBill Complete all repair actions ITG's Utilize X1 screen share during call Recap actions and next steps Offer additional assistance Shared Xfinity Rewards info Pitched Flex with activating instructions Shared a Einstein Doc with customer Talked about XM with your customer Educate customer on X1 self service Notate the acct Engage in conversation thru whole call Educate customer on My Acct App Educate customer on X1 Apps "In the future you can try this.." Thanked customer for verifying thru IVR Utilize NBX during your interaction Added a secondary email Offered a follow up call Personalize the conversation Added Mobile # Share your favorite Xfinity product Promote Auto Pay Offer SMS text versus opting Opt Enrolled into EcoBill Complete all repair actions ITG's Utilize X1 screen share during call Recap actions and next steps Offer additional assistance Shared Xfinity Rewards info Pitched Flex with activating instructions Shared a Einstein Doc with customer Talked about XM with your customer Educate customer on X1 self service Notate the acct Engage in conversation thru whole call Educate customer on My Acct App Educate customer on X1 Apps "In the future you can try this.." Thanked customer for verifying thru IVR
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Utilize NBX during your interaction
Added a secondary email
Offered a follow up call
Personalize the conversation
Added Mobile #
Share your favorite Xfinity product
Promote Auto Pay
Offer SMS text versus opting Opt
Enrolled into EcoBill
Complete all repair actions ITG's
Utilize X1 screen share during call
Recap actions and next steps
Offer additional assistance
Shared Xfinity Rewards info
Pitched Flex with activating instructions
Shared a Einstein Doc with customer
Talked about XM with your customer
Educate customer on X1 self service
Notate the acct
Engage in conversation thru whole call
Educate customer on My Acct App
Educate customer on X1 Apps
"In the future you can try this.."
Thanked customer for verifying thru IVR