Answer aquestionfrom apeerSuccessfullytransferreda customerto the IVRNavigatedthroughSalesForceLoggedin ontimeSigned 2customersup forpaperlessbillingPerfectCHILL on3 callsFree!Helpeda fellowCSRCompliance>85%UsedResolutionStatementon 3 callsNosystemissuestodayDiffuse adifficultsituationHandle acallwithoutany helpCompleted4 hours onthe queueAnswered3 mosaiccallsOpened aticket/incidentAnswer aquestionfrom apeerSuccessfullytransferreda customerto the IVRNavigatedthroughSalesForceLoggedin ontimeSigned 2customersup forpaperlessbillingPerfectCHILL on3 callsFree!Helpeda fellowCSRCompliance>85%UsedResolutionStatementon 3 callsNosystemissuestodayDiffuse adifficultsituationHandle acallwithoutany helpCompleted4 hours onthe queueAnswered3 mosaiccallsOpened aticket/incident

Mosaic Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Answer a question from a peer
  2. Successfully transferred a customer to the IVR
  3. Navigated through SalesForce
  4. Logged in on time
  5. Signed 2 customers up for paperless billing
  6. Perfect CHILL on 3 calls
  7. Free!
  8. Helped a fellow CSR
  9. Compliance >85%
  10. Used Resolution Statement on 3 calls
  11. No system issues today
  12. Diffuse a difficult situation
  13. Handle a call without any help
  14. Completed 4 hours on the queue
  15. Answered 3 mosaic calls
  16. Opened a ticket/incident