UsedResolutionStatementon 3 callsCompliance>85%Helpeda fellowCSRAnswered3 mosaiccallsSigned 2customersup forpaperlessbillingPerfectCHILL on3 callsNavigatedthroughSalesForceDiffuse adifficultsituationOpened aticket/incidentNosystemissuestodaySuccessfullytransferreda customerto the IVRFree!Loggedin ontimeHandle acallwithoutany helpAnswer aquestionfrom apeerCompleted4 hours onthe queueUsedResolutionStatementon 3 callsCompliance>85%Helpeda fellowCSRAnswered3 mosaiccallsSigned 2customersup forpaperlessbillingPerfectCHILL on3 callsNavigatedthroughSalesForceDiffuse adifficultsituationOpened aticket/incidentNosystemissuestodaySuccessfullytransferreda customerto the IVRFree!Loggedin ontimeHandle acallwithoutany helpAnswer aquestionfrom apeerCompleted4 hours onthe queue

Mosaic Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used Resolution Statement on 3 calls
  2. Compliance >85%
  3. Helped a fellow CSR
  4. Answered 3 mosaic calls
  5. Signed 2 customers up for paperless billing
  6. Perfect CHILL on 3 calls
  7. Navigated through SalesForce
  8. Diffuse a difficult situation
  9. Opened a ticket/incident
  10. No system issues today
  11. Successfully transferred a customer to the IVR
  12. Free!
  13. Logged in on time
  14. Handle a call without any help
  15. Answer a question from a peer
  16. Completed 4 hours on the queue