NosystemissuestodayAnswer aquestionfrom apeerAnswered3 mosaiccallsHandle acallwithoutany helpLoggedin ontimeSuccessfullytransferreda customerto the IVROpened aticket/incidentPerfectCHILL on3 callsFree!Compliance>85%Completed4 hours onthe queueUsedResolutionStatementon 3 callsHelpeda fellowCSRDiffuse adifficultsituationNavigatedthroughSalesForceSigned 2customersup forpaperlessbillingNosystemissuestodayAnswer aquestionfrom apeerAnswered3 mosaiccallsHandle acallwithoutany helpLoggedin ontimeSuccessfullytransferreda customerto the IVROpened aticket/incidentPerfectCHILL on3 callsFree!Compliance>85%Completed4 hours onthe queueUsedResolutionStatementon 3 callsHelpeda fellowCSRDiffuse adifficultsituationNavigatedthroughSalesForceSigned 2customersup forpaperlessbilling

Mosaic Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. No system issues today
  2. Answer a question from a peer
  3. Answered 3 mosaic calls
  4. Handle a call without any help
  5. Logged in on time
  6. Successfully transferred a customer to the IVR
  7. Opened a ticket/incident
  8. Perfect CHILL on 3 calls
  9. Free!
  10. Compliance >85%
  11. Completed 4 hours on the queue
  12. Used Resolution Statement on 3 calls
  13. Helped a fellow CSR
  14. Diffuse a difficult situation
  15. Navigated through SalesForce
  16. Signed 2 customers up for paperless billing