Completed4 hours onthe queueSigned 2customersup forpaperlessbillingDiffuse adifficultsituationNosystemissuestodayLoggedin ontimeFree!PerfectCHILL on3 callsAnswer aquestionfrom apeerCompliance>85%Answered3 mosaiccallsNavigatedthroughSalesForceOpened aticket/incidentSuccessfullytransferreda customerto the IVRHelpeda fellowCSRHandle acallwithoutany helpUsedResolutionStatementon 3 callsCompleted4 hours onthe queueSigned 2customersup forpaperlessbillingDiffuse adifficultsituationNosystemissuestodayLoggedin ontimeFree!PerfectCHILL on3 callsAnswer aquestionfrom apeerCompliance>85%Answered3 mosaiccallsNavigatedthroughSalesForceOpened aticket/incidentSuccessfullytransferreda customerto the IVRHelpeda fellowCSRHandle acallwithoutany helpUsedResolutionStatementon 3 calls

Mosaic Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Completed 4 hours on the queue
  2. Signed 2 customers up for paperless billing
  3. Diffuse a difficult situation
  4. No system issues today
  5. Logged in on time
  6. Free!
  7. Perfect CHILL on 3 calls
  8. Answer a question from a peer
  9. Compliance >85%
  10. Answered 3 mosaic calls
  11. Navigated through SalesForce
  12. Opened a ticket/incident
  13. Successfully transferred a customer to the IVR
  14. Helped a fellow CSR
  15. Handle a call without any help
  16. Used Resolution Statement on 3 calls