Answered3 mosaiccallsCompleted4 hours onthe queueHandle acallwithoutany helpSigned 2customersup forpaperlessbillingLoggedin ontimeAnswer aquestionfrom apeerNosystemissuestodayFree!Opened aticket/incidentHelpeda fellowCSRNavigatedthroughSalesForceSuccessfullytransferreda customerto the IVRCompliance>85%PerfectCHILL on3 callsDiffuse adifficultsituationUsedResolutionStatementon 3 callsAnswered3 mosaiccallsCompleted4 hours onthe queueHandle acallwithoutany helpSigned 2customersup forpaperlessbillingLoggedin ontimeAnswer aquestionfrom apeerNosystemissuestodayFree!Opened aticket/incidentHelpeda fellowCSRNavigatedthroughSalesForceSuccessfullytransferreda customerto the IVRCompliance>85%PerfectCHILL on3 callsDiffuse adifficultsituationUsedResolutionStatementon 3 calls

Mosaic Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
  1. Answered 3 mosaic calls
  2. Completed 4 hours on the queue
  3. Handle a call without any help
  4. Signed 2 customers up for paperless billing
  5. Logged in on time
  6. Answer a question from a peer
  7. No system issues today
  8. Free!
  9. Opened a ticket/incident
  10. Helped a fellow CSR
  11. Navigated through SalesForce
  12. Successfully transferred a customer to the IVR
  13. Compliance >85%
  14. Perfect CHILL on 3 calls
  15. Diffuse a difficult situation
  16. Used Resolution Statement on 3 calls