Free!PerfectCHILL on3 callsLoggedin ontimeCompliance>85%Successfullytransferreda customerto the IVRSigned 2customersup forpaperlessbillingOpened aticket/incidentCompleted4 hours onthe queueHelpeda fellowCSRHandle acallwithoutany helpAnswer aquestionfrom apeerAnswered3 mosaiccallsNavigatedthroughSalesForceDiffuse adifficultsituationNosystemissuestodayUsedResolutionStatementon 3 callsFree!PerfectCHILL on3 callsLoggedin ontimeCompliance>85%Successfullytransferreda customerto the IVRSigned 2customersup forpaperlessbillingOpened aticket/incidentCompleted4 hours onthe queueHelpeda fellowCSRHandle acallwithoutany helpAnswer aquestionfrom apeerAnswered3 mosaiccallsNavigatedthroughSalesForceDiffuse adifficultsituationNosystemissuestodayUsedResolutionStatementon 3 calls

Mosaic Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Free!
  2. Perfect CHILL on 3 calls
  3. Logged in on time
  4. Compliance >85%
  5. Successfully transferred a customer to the IVR
  6. Signed 2 customers up for paperless billing
  7. Opened a ticket/incident
  8. Completed 4 hours on the queue
  9. Helped a fellow CSR
  10. Handle a call without any help
  11. Answer a question from a peer
  12. Answered 3 mosaic calls
  13. Navigated through SalesForce
  14. Diffuse a difficult situation
  15. No system issues today
  16. Used Resolution Statement on 3 calls