NavigatedthroughSalesForceLoggedin ontimeHandle acallwithoutany helpFree!Compliance>85%UsedResolutionStatementon 3 callsNosystemissuestodayAnswer aquestionfrom apeerCompleted4 hours onthe queuePerfectCHILL on3 callsSigned 2customersup forpaperlessbillingOpened aticket/incidentDiffuse adifficultsituationAnswered3 mosaiccallsSuccessfullytransferreda customerto the IVRHelpeda fellowCSRNavigatedthroughSalesForceLoggedin ontimeHandle acallwithoutany helpFree!Compliance>85%UsedResolutionStatementon 3 callsNosystemissuestodayAnswer aquestionfrom apeerCompleted4 hours onthe queuePerfectCHILL on3 callsSigned 2customersup forpaperlessbillingOpened aticket/incidentDiffuse adifficultsituationAnswered3 mosaiccallsSuccessfullytransferreda customerto the IVRHelpeda fellowCSR

Mosaic Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
  1. Navigated through SalesForce
  2. Logged in on time
  3. Handle a call without any help
  4. Free!
  5. Compliance >85%
  6. Used Resolution Statement on 3 calls
  7. No system issues today
  8. Answer a question from a peer
  9. Completed 4 hours on the queue
  10. Perfect CHILL on 3 calls
  11. Signed 2 customers up for paperless billing
  12. Opened a ticket/incident
  13. Diffuse a difficult situation
  14. Answered 3 mosaic calls
  15. Successfully transferred a customer to the IVR
  16. Helped a fellow CSR