Handle acallwithoutany helpHelpeda fellowCSRDiffuse adifficultsituationCompliance>85%Opened aticket/incidentSuccessfullytransferreda customerto the IVRLoggedin ontimeAnswer aquestionfrom apeerFree!Answered3 mosaiccallsSigned 2customersup forpaperlessbillingUsedResolutionStatementon 3 callsNavigatedthroughSalesForceCompleted4 hours onthe queueNosystemissuestodayPerfectCHILL on3 callsHandle acallwithoutany helpHelpeda fellowCSRDiffuse adifficultsituationCompliance>85%Opened aticket/incidentSuccessfullytransferreda customerto the IVRLoggedin ontimeAnswer aquestionfrom apeerFree!Answered3 mosaiccallsSigned 2customersup forpaperlessbillingUsedResolutionStatementon 3 callsNavigatedthroughSalesForceCompleted4 hours onthe queueNosystemissuestodayPerfectCHILL on3 calls

Mosaic Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Handle a call without any help
  2. Helped a fellow CSR
  3. Diffuse a difficult situation
  4. Compliance >85%
  5. Opened a ticket/incident
  6. Successfully transferred a customer to the IVR
  7. Logged in on time
  8. Answer a question from a peer
  9. Free!
  10. Answered 3 mosaic calls
  11. Signed 2 customers up for paperless billing
  12. Used Resolution Statement on 3 calls
  13. Navigated through SalesForce
  14. Completed 4 hours on the queue
  15. No system issues today
  16. Perfect CHILL on 3 calls