NosystemissuestodayNavigatedthroughSalesForceOpened aticket/incidentPerfectCHILL on3 callsSuccessfullytransferreda customerto the IVRCompleted4 hours onthe queueAnswer aquestionfrom apeerCompliance>85%Signed 2customersup forpaperlessbillingDiffuse adifficultsituationAnswered3 mosaiccallsHelpeda fellowCSRFree!UsedResolutionStatementon 3 callsLoggedin ontimeHandle acallwithoutany helpNosystemissuestodayNavigatedthroughSalesForceOpened aticket/incidentPerfectCHILL on3 callsSuccessfullytransferreda customerto the IVRCompleted4 hours onthe queueAnswer aquestionfrom apeerCompliance>85%Signed 2customersup forpaperlessbillingDiffuse adifficultsituationAnswered3 mosaiccallsHelpeda fellowCSRFree!UsedResolutionStatementon 3 callsLoggedin ontimeHandle acallwithoutany help

Mosaic Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. No system issues today
  2. Navigated through SalesForce
  3. Opened a ticket/incident
  4. Perfect CHILL on 3 calls
  5. Successfully transferred a customer to the IVR
  6. Completed 4 hours on the queue
  7. Answer a question from a peer
  8. Compliance >85%
  9. Signed 2 customers up for paperless billing
  10. Diffuse a difficult situation
  11. Answered 3 mosaic calls
  12. Helped a fellow CSR
  13. Free!
  14. Used Resolution Statement on 3 calls
  15. Logged in on time
  16. Handle a call without any help