(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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No
attendance issues for the month
DSAT below 10% for the month
Complete a crossword
Thank the billing team for helping on a contact
Use the word tinsel in a contact
Respond to all DMs within 2 minutes
Get a QA score of 100%
CSAT of 85% for the month
Ask to move to calls when the queue picks up
use the students name in the opening and closing of at least 10 contacts
comment on a post in the tips and tricks Slack channel
Show gratitude for help in SatGen
KB score of 90% for the month
QA score above 86% for the month
Only close resolved contacts or contacts older than 24 hrs
10 5-star reviews
Complete a crossword
stick to your sched for the full month (unless approved by leadership)