Mentor Observation BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. CSR asks probing question
2. CSR places member on hold
3. CSR fully validates caller
4. "Investigate Claim" Service Intent
5. CSR reviews accumulations
6. "AWARE Network"
7. "Verify Benefits" Service Intent
8. "Are you calling about yourself?"
9. "eligible service"
10. CSR reviews a claim
11. CSR offers benefits
12. "Out-of-Pocket Max"
13. CSR calls out to another service area/tech/provider
14. CSR researches provider in CSD
15. CSR uses a system you have never seen before
16. CSR researches provider with Dr Finder
17. COB
18. ID Card
19. Copay
20. Caller thanks CSR for their help
21. Member Portal
22. "In network"
23. "Deductible"
24. CSR reviews notes from another rep