Copay"AWARENetwork"CSR uses asystem youhave neverseen beforeCSRresearchesprovider withDr Finder"VerifyBenefits"ServiceIntentCSRplacesmemberon holdMemberPortalCSR reviewsnotes fromanother repCSRoffersbenefitsCOB"Deductible""Out-of-PocketMax""Are youcallingaboutyourself?"CSR fullyvalidatescaller"Innetwork"IDCardCSR calls out toanother servicearea/tech/providerCallerthanksCSR fortheir helpCSRresearchesprovider inCSDCSR reviewsaccumulations"InvestigateClaim"ServiceIntentCSRreviewsa claimCSR asksprobingquestion"eligibleservice"Copay"AWARENetwork"CSR uses asystem youhave neverseen beforeCSRresearchesprovider withDr Finder"VerifyBenefits"ServiceIntentCSRplacesmemberon holdMemberPortalCSR reviewsnotes fromanother repCSRoffersbenefitsCOB"Deductible""Out-of-PocketMax""Are youcallingaboutyourself?"CSR fullyvalidatescaller"Innetwork"IDCardCSR calls out toanother servicearea/tech/providerCallerthanksCSR fortheir helpCSRresearchesprovider inCSDCSR reviewsaccumulations"InvestigateClaim"ServiceIntentCSRreviewsa claimCSR asksprobingquestion"eligibleservice"

Mentor Observation BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Copay
  2. "AWARE Network"
  3. CSR uses a system you have never seen before
  4. CSR researches provider with Dr Finder
  5. "Verify Benefits" Service Intent
  6. CSR places member on hold
  7. Member Portal
  8. CSR reviews notes from another rep
  9. CSR offers benefits
  10. COB
  11. "Deductible"
  12. "Out-of-Pocket Max"
  13. "Are you calling about yourself?"
  14. CSR fully validates caller
  15. "In network"
  16. ID Card
  17. CSR calls out to another service area/tech/provider
  18. Caller thanks CSR for their help
  19. CSR researches provider in CSD
  20. CSR reviews accumulations
  21. "Investigate Claim" Service Intent
  22. CSR reviews a claim
  23. CSR asks probing question
  24. "eligible service"