Mentor Observation BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Member Portal
2. "Investigate Claim" Service Intent
3. "Verify Benefits" Service Intent
4. CSR uses a system you have never seen before
5. COB
6. CSR reviews a claim
7. CSR reviews notes from another rep
8. CSR researches provider with Dr Finder
9. ID Card
10. "eligible service"
11. "Deductible"
12. CSR calls out to another service area/tech/provider
13. Caller thanks CSR for their help
14. "AWARE Network"
15. CSR reviews accumulations
16. CSR asks probing question
17. "Out-of-Pocket Max"
18. CSR fully validates caller
19. CSR places member on hold
20. "In network"
21. CSR offers benefits
22. Copay
23. "Are you calling about yourself?"
24. CSR researches provider in CSD