Mentor Observation BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Member Portal
2. ID Card
3. "Verify Benefits" Service Intent
4. "Out-of-Pocket Max"
5. CSR offers benefits
6. CSR calls out to another service area/tech/provider
7. CSR reviews a claim
8. COB
9. "Investigate Claim" Service Intent
10. CSR uses a system you have never seen before
11. CSR asks probing question
12. "Deductible"
13. CSR reviews notes from another rep
14. CSR reviews accumulations
15. "AWARE Network"
16. "Are you calling about yourself?"
17. "eligible service"
18. CSR researches provider with Dr Finder
19. CSR fully validates caller
20. CSR places member on hold
21. CSR researches provider in CSD
22. Caller thanks CSR for their help
23. "In network"
24. Copay