"AWARENetwork""Deductible"CopayCallerthanksCSR fortheir helpCSR calls out toanother servicearea/tech/providerCSRreviewsa claimCSRplacesmemberon holdCSR reviewsnotes fromanother repCSRresearchesprovider withDr FinderIDCardCOBCSR asksprobingquestionMemberPortal"eligibleservice""Are youcallingaboutyourself?"CSR fullyvalidatescaller"Innetwork""InvestigateClaim"ServiceIntent"VerifyBenefits"ServiceIntentCSR uses asystem youhave neverseen beforeCSRresearchesprovider inCSD"Out-of-PocketMax"CSRoffersbenefitsCSR reviewsaccumulations"AWARENetwork""Deductible"CopayCallerthanksCSR fortheir helpCSR calls out toanother servicearea/tech/providerCSRreviewsa claimCSRplacesmemberon holdCSR reviewsnotes fromanother repCSRresearchesprovider withDr FinderIDCardCOBCSR asksprobingquestionMemberPortal"eligibleservice""Are youcallingaboutyourself?"CSR fullyvalidatescaller"Innetwork""InvestigateClaim"ServiceIntent"VerifyBenefits"ServiceIntentCSR uses asystem youhave neverseen beforeCSRresearchesprovider inCSD"Out-of-PocketMax"CSRoffersbenefitsCSR reviewsaccumulations

Mentor Observation BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "AWARE Network"
  2. "Deductible"
  3. Copay
  4. Caller thanks CSR for their help
  5. CSR calls out to another service area/tech/provider
  6. CSR reviews a claim
  7. CSR places member on hold
  8. CSR reviews notes from another rep
  9. CSR researches provider with Dr Finder
  10. ID Card
  11. COB
  12. CSR asks probing question
  13. Member Portal
  14. "eligible service"
  15. "Are you calling about yourself?"
  16. CSR fully validates caller
  17. "In network"
  18. "Investigate Claim" Service Intent
  19. "Verify Benefits" Service Intent
  20. CSR uses a system you have never seen before
  21. CSR researches provider in CSD
  22. "Out-of-Pocket Max"
  23. CSR offers benefits
  24. CSR reviews accumulations