(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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ID Card
CSR reviews accumulations
CSR asks probing question
"Verify Benefits" Service Intent
"AWARE Network"
"Investigate Claim" Service Intent
CSR reviews notes from another rep
Copay
CSR uses a system you have never seen before
"eligible service"
Member Portal
CSR reviews a claim
CSR offers benefits
"In network"
CSR researches provider with Dr Finder
Caller thanks CSR for their help
"Deductible"
"Out-of-Pocket Max"
CSR places member on hold
COB
CSR calls out to another service area/tech/provider
