"eligibleservice"CSR reviewsaccumulationsCallerthanksCSR fortheir helpCSRoffersbenefitsCSR asksprobingquestionCSRresearchesprovider inCSD"Out-of-PocketMax"CSR uses asystem youhave neverseen beforeCSR calls out toanother servicearea/tech/provider"Innetwork""VerifyBenefits"ServiceIntentCopay"Deductible"COBMemberPortal"AWARENetwork"CSR reviewsnotes fromanother repCSRplacesmemberon holdIDCardCSR fullyvalidatescaller"InvestigateClaim"ServiceIntentCSRreviewsa claimCSRresearchesprovider withDr Finder"Are youcallingaboutyourself?""eligibleservice"CSR reviewsaccumulationsCallerthanksCSR fortheir helpCSRoffersbenefitsCSR asksprobingquestionCSRresearchesprovider inCSD"Out-of-PocketMax"CSR uses asystem youhave neverseen beforeCSR calls out toanother servicearea/tech/provider"Innetwork""VerifyBenefits"ServiceIntentCopay"Deductible"COBMemberPortal"AWARENetwork"CSR reviewsnotes fromanother repCSRplacesmemberon holdIDCardCSR fullyvalidatescaller"InvestigateClaim"ServiceIntentCSRreviewsa claimCSRresearchesprovider withDr Finder"Are youcallingaboutyourself?"

Mentor Observation BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. "eligible service"
  2. CSR reviews accumulations
  3. Caller thanks CSR for their help
  4. CSR offers benefits
  5. CSR asks probing question
  6. CSR researches provider in CSD
  7. "Out-of-Pocket Max"
  8. CSR uses a system you have never seen before
  9. CSR calls out to another service area/tech/provider
  10. "In network"
  11. "Verify Benefits" Service Intent
  12. Copay
  13. "Deductible"
  14. COB
  15. Member Portal
  16. "AWARE Network"
  17. CSR reviews notes from another rep
  18. CSR places member on hold
  19. ID Card
  20. CSR fully validates caller
  21. "Investigate Claim" Service Intent
  22. CSR reviews a claim
  23. CSR researches provider with Dr Finder
  24. "Are you calling about yourself?"