(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"In network"
CSR fully validates caller
CSR places member on hold
CSR researches provider with Dr Finder
"Are you calling about yourself?"
Caller thanks CSR for their help
"Deductible"
CSR researches provider in CSD
"eligible service"
COB
CSR reviews accumulations
Member Portal
Copay
CSR reviews a claim
"AWARE Network"
"Out-of-Pocket Max"
CSR uses a system you have never seen before
CSR reviews notes from another rep
ID Card
"Verify Benefits" Service Intent
CSR offers benefits
CSR calls out to another service area/tech/provider
