Mentor Observation BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. CSR reviews a claim
2. "AWARE Network"
3. "Out-of-Pocket Max"
4. CSR reviews notes from another rep
5. Caller thanks CSR for their help
6. COB
7. CSR reviews accumulations
8. "Verify Benefits" Service Intent
9. CSR places member on hold
10. "Are you calling about yourself?"
11. "Deductible"
12. CSR offers benefits
13. CSR researches provider in CSD
14. CSR calls out to another service area/tech/provider
15. CSR fully validates caller
16. "eligible service"
17. CSR asks probing question
18. Copay
19. "In network"
20. ID Card
21. CSR researches provider with Dr Finder
22. Member Portal
23. CSR uses a system you have never seen before
24. "Investigate Claim" Service Intent