MemberPortalIDCard"VerifyBenefits"ServiceIntent"Out-of-PocketMax"CSRoffersbenefitsCSR calls out toanother servicearea/tech/providerCSRreviewsa claimCOB"InvestigateClaim"ServiceIntentCSR uses asystem youhave neverseen beforeCSR asksprobingquestion"Deductible"CSR reviewsnotes fromanother repCSR reviewsaccumulations"AWARENetwork""Are youcallingaboutyourself?""eligibleservice"CSRresearchesprovider withDr FinderCSR fullyvalidatescallerCSRplacesmemberon holdCSRresearchesprovider inCSDCallerthanksCSR fortheir help"Innetwork"CopayMemberPortalIDCard"VerifyBenefits"ServiceIntent"Out-of-PocketMax"CSRoffersbenefitsCSR calls out toanother servicearea/tech/providerCSRreviewsa claimCOB"InvestigateClaim"ServiceIntentCSR uses asystem youhave neverseen beforeCSR asksprobingquestion"Deductible"CSR reviewsnotes fromanother repCSR reviewsaccumulations"AWARENetwork""Are youcallingaboutyourself?""eligibleservice"CSRresearchesprovider withDr FinderCSR fullyvalidatescallerCSRplacesmemberon holdCSRresearchesprovider inCSDCallerthanksCSR fortheir help"Innetwork"Copay

Mentor Observation BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Member Portal
  2. ID Card
  3. "Verify Benefits" Service Intent
  4. "Out-of-Pocket Max"
  5. CSR offers benefits
  6. CSR calls out to another service area/tech/provider
  7. CSR reviews a claim
  8. COB
  9. "Investigate Claim" Service Intent
  10. CSR uses a system you have never seen before
  11. CSR asks probing question
  12. "Deductible"
  13. CSR reviews notes from another rep
  14. CSR reviews accumulations
  15. "AWARE Network"
  16. "Are you calling about yourself?"
  17. "eligible service"
  18. CSR researches provider with Dr Finder
  19. CSR fully validates caller
  20. CSR places member on hold
  21. CSR researches provider in CSD
  22. Caller thanks CSR for their help
  23. "In network"
  24. Copay