Mentor Observation BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. CSR researches provider with Dr Finder
2. CSR reviews notes from another rep
3. Copay
4. "eligible service"
5. "In network"
6. "Verify Benefits" Service Intent
7. CSR reviews a claim
8. COB
9. CSR fully validates caller
10. "Out-of-Pocket Max"
11. Caller thanks CSR for their help
12. CSR calls out to another service area/tech/provider
13. "Investigate Claim" Service Intent
14. CSR uses a system you have never seen before
15. CSR offers benefits
16. "AWARE Network"
17. "Are you calling about yourself?"
18. CSR reviews accumulations
19. CSR asks probing question
20. ID Card
21. CSR places member on hold
22. Member Portal
23. "Deductible"
24. CSR researches provider in CSD