(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
COB
CSR researches provider in CSD
CSR reviews accumulations
CSR reviews notes from another rep
CSR fully validates caller
"Deductible"
CSR offers benefits
Member Portal
CSR uses a system you have never seen before
"eligible service"
CSR researches provider with Dr Finder
"Investigate Claim" Service Intent
"Verify Benefits" Service Intent
"Are you calling about yourself?"
Caller thanks CSR for their help
"AWARE Network"
CSR asks probing question
Copay
"Out-of-Pocket Max"
CSR calls out to another service area/tech/provider
