(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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CSR researches provider in CSD
"Verify Benefits" Service Intent
Copay
CSR reviews notes from another rep
CSR researches provider with Dr Finder
CSR reviews a claim
"Out-of-Pocket Max"
CSR uses a system you have never seen before
CSR offers benefits
ID Card
"In network"
"AWARE Network"
"eligible service"
CSR places member on hold
COB
CSR asks probing question
Member Portal
"Investigate Claim" Service Intent
"Are you calling about yourself?"
CSR fully validates caller
CSR calls out to another service area/tech/provider
