(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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CSR reviews a claim
CSR reviews accumulations
"Are you calling about yourself?"
CSR fully validates caller
"Out-of-Pocket Max"
CSR offers benefits
"Investigate Claim" Service Intent
CSR researches provider in CSD
Member Portal
Copay
CSR researches provider with Dr Finder
"Verify Benefits" Service Intent
CSR places member on hold
CSR calls out to another service area/tech/provider
