Mentor Observation BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. CSR asks probing question
2. COB
3. CSR reviews notes from another rep
4. CSR researches provider with Dr Finder
5. CSR calls out to another service area/tech/provider
6. "Deductible"
7. CSR uses a system you have never seen before
8. "In network"
9. "Are you calling about yourself?"
10. CSR places member on hold
11. "AWARE Network"
12. Caller thanks CSR for their help
13. CSR reviews a claim
14. CSR offers benefits
15. CSR researches provider in CSD
16. ID Card
17. Copay
18. "Verify Benefits" Service Intent
19. CSR fully validates caller
20. "Investigate Claim" Service Intent
21. CSR reviews accumulations
22. Member Portal
23. "Out-of-Pocket Max"
24. "eligible service"