(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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CSR fully validates caller
"AWARE Network"
"Are you calling about yourself?"
"Deductible"
Caller thanks CSR for their help
"Out-of-Pocket Max"
"Investigate Claim" Service Intent
CSR places member on hold
CSR asks probing question
CSR offers benefits
CSR researches provider in CSD
CSR uses a system you have never seen before
ID Card
CSR researches provider with Dr Finder
CSR reviews notes from another rep
Copay
CSR calls out to another service area/tech/provider
