(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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What is the name
of the regulatory
body in The
Nehterlands offering arbitrary services in
a dispute between curstomer and
travel agent
What is meant by banqueting
Explain how product knowledge is a factor that influences customer's decision making
explain the features of an adjacent room
What does the Dutch regulatory body SGR do? What does it stand for?
Give an example of a leading question
What are demographic factors
What are the 3 steps of handling customer complaints
Name at least 3 non operating departments of a hotel organisation
What demonstrates active listening (verbally / non verbally)
Define
non verbal communication
What hotels
are part of the Rooms Division department
What defines an Operating department in a hotel organisation
Name 4 of the 5 aspects related to first impressions
as mentioned in the book
How much time
after your journey
is a customer allowed
to submit a complaint
to the travel agent in writing
What is
meant by Unique Selling Point (give an example related to a hotel)
What are the 3 main tasks of ANVR
What departments are part of the F&B department
What are the 4 steps of the S.O.P. Sales talk and establishing customer needs
Explain the advantages
of a Stardard Operating Procedure (S.O.P.)
