Customertells storyabouttheir lifeWorkthroughlunchSubmitProductImprovementTicketCancellationRequestCBAUnauthorizedBank/CardCharges(Fraud)LateReportingSpouseCallingHit over70 callsSubmitRiskOpsTicketAbusiveCustomerReachedout tonew hireReportingIssueReferralQuestionScreamingCustomerPendingPaymentConcernBINIssueTerminatedAccountAvoidSupervisorFollowupSCCLockedExpeditePayoutRequestPaymentVoidCustomerclaimingID TheftWaiveFeeSubmitFinOpsTicketCustomertells storyabouttheir lifeWorkthroughlunchSubmitProductImprovementTicketCancellationRequestCBAUnauthorizedBank/CardCharges(Fraud)LateReportingSpouseCallingHit over70 callsSubmitRiskOpsTicketAbusiveCustomerReachedout tonew hireReportingIssueReferralQuestionScreamingCustomerPendingPaymentConcernBINIssueTerminatedAccountAvoidSupervisorFollowupSCCLockedExpeditePayoutRequestPaymentVoidCustomerclaimingID TheftWaiveFeeSubmitFinOpsTicket

CS BINGO 2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer tells story about their life
  2. Work through lunch
  3. Submit Product Improvement Ticket
  4. Cancellation Request CBA
  5. Unauthorized Bank/Card Charges (Fraud)
  6. Late Reporting
  7. Spouse Calling
  8. Hit over 70 calls
  9. Submit RiskOps Ticket
  10. Abusive Customer
  11. Reached out to new hire
  12. Reporting Issue
  13. Referral Question
  14. Screaming Customer
  15. Pending Payment Concern
  16. BIN Issue
  17. Terminated Account
  18. Avoid Supervisor Followup
  19. SCC Locked
  20. Expedite Payout Request
  21. Payment Void
  22. Customer claiming ID Theft
  23. Waive Fee
  24. Submit FinOps Ticket