PendingPaymentConcernScreamingCustomerWaiveFeeSubmitFinOpsTicketTerminatedAccountHit over70 callsBINIssueSubmitProductImprovementTicketSubmitRiskOpsTicketAbusiveCustomerPaymentVoidCustomerclaimingID TheftCustomertells storyabouttheir lifeExpeditePayoutRequestUnauthorizedBank/CardCharges(Fraud)SpouseCallingCancellationRequestCBAWorkthroughlunchReachedout tonew hireReportingIssueReferralQuestionAvoidSupervisorFollowupSCCLockedLateReportingPendingPaymentConcernScreamingCustomerWaiveFeeSubmitFinOpsTicketTerminatedAccountHit over70 callsBINIssueSubmitProductImprovementTicketSubmitRiskOpsTicketAbusiveCustomerPaymentVoidCustomerclaimingID TheftCustomertells storyabouttheir lifeExpeditePayoutRequestUnauthorizedBank/CardCharges(Fraud)SpouseCallingCancellationRequestCBAWorkthroughlunchReachedout tonew hireReportingIssueReferralQuestionAvoidSupervisorFollowupSCCLockedLateReporting

CS BINGO 2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Pending Payment Concern
  2. Screaming Customer
  3. Waive Fee
  4. Submit FinOps Ticket
  5. Terminated Account
  6. Hit over 70 calls
  7. BIN Issue
  8. Submit Product Improvement Ticket
  9. Submit RiskOps Ticket
  10. Abusive Customer
  11. Payment Void
  12. Customer claiming ID Theft
  13. Customer tells story about their life
  14. Expedite Payout Request
  15. Unauthorized Bank/Card Charges (Fraud)
  16. Spouse Calling
  17. Cancellation Request CBA
  18. Work through lunch
  19. Reached out to new hire
  20. Reporting Issue
  21. Referral Question
  22. Avoid Supervisor Followup
  23. SCC Locked
  24. Late Reporting