Customertells storyabouttheir lifeUnauthorizedBank/CardCharges(Fraud)SubmitFinOpsTicketAvoidSupervisorFollowupPaymentVoidPendingPaymentConcernBINIssueSCCLockedAbusiveCustomerExpeditePayoutRequestReportingIssueCancellationRequestCBATerminatedAccountSubmitRiskOpsTicketCustomerclaimingID TheftWorkthroughlunchLateReportingSpouseCallingHit over70 callsWaiveFeeReferralQuestionSubmitProductImprovementTicketScreamingCustomerReachedout tonew hireCustomertells storyabouttheir lifeUnauthorizedBank/CardCharges(Fraud)SubmitFinOpsTicketAvoidSupervisorFollowupPaymentVoidPendingPaymentConcernBINIssueSCCLockedAbusiveCustomerExpeditePayoutRequestReportingIssueCancellationRequestCBATerminatedAccountSubmitRiskOpsTicketCustomerclaimingID TheftWorkthroughlunchLateReportingSpouseCallingHit over70 callsWaiveFeeReferralQuestionSubmitProductImprovementTicketScreamingCustomerReachedout tonew hire

CS BINGO 2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer tells story about their life
  2. Unauthorized Bank/Card Charges (Fraud)
  3. Submit FinOps Ticket
  4. Avoid Supervisor Followup
  5. Payment Void
  6. Pending Payment Concern
  7. BIN Issue
  8. SCC Locked
  9. Abusive Customer
  10. Expedite Payout Request
  11. Reporting Issue
  12. Cancellation Request CBA
  13. Terminated Account
  14. Submit RiskOps Ticket
  15. Customer claiming ID Theft
  16. Work through lunch
  17. Late Reporting
  18. Spouse Calling
  19. Hit over 70 calls
  20. Waive Fee
  21. Referral Question
  22. Submit Product Improvement Ticket
  23. Screaming Customer
  24. Reached out to new hire