Customertells storyabouttheir lifeLateReportingTerminatedAccountReferralQuestionAbusiveCustomerSubmitProductImprovementTicketCustomerclaimingID TheftHit over70 callsReportingIssueBINIssueWaiveFeeWorkthroughlunchUnauthorizedBank/CardCharges(Fraud)SubmitFinOpsTicketPaymentVoidScreamingCustomerSubmitRiskOpsTicketPendingPaymentConcernSCCLockedAvoidSupervisorFollowupCancellationRequestCBASpouseCallingExpeditePayoutRequestReachedout tonew hireCustomertells storyabouttheir lifeLateReportingTerminatedAccountReferralQuestionAbusiveCustomerSubmitProductImprovementTicketCustomerclaimingID TheftHit over70 callsReportingIssueBINIssueWaiveFeeWorkthroughlunchUnauthorizedBank/CardCharges(Fraud)SubmitFinOpsTicketPaymentVoidScreamingCustomerSubmitRiskOpsTicketPendingPaymentConcernSCCLockedAvoidSupervisorFollowupCancellationRequestCBASpouseCallingExpeditePayoutRequestReachedout tonew hire

CS BINGO 2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer tells story about their life
  2. Late Reporting
  3. Terminated Account
  4. Referral Question
  5. Abusive Customer
  6. Submit Product Improvement Ticket
  7. Customer claiming ID Theft
  8. Hit over 70 calls
  9. Reporting Issue
  10. BIN Issue
  11. Waive Fee
  12. Work through lunch
  13. Unauthorized Bank/Card Charges (Fraud)
  14. Submit FinOps Ticket
  15. Payment Void
  16. Screaming Customer
  17. Submit RiskOps Ticket
  18. Pending Payment Concern
  19. SCC Locked
  20. Avoid Supervisor Followup
  21. Cancellation Request CBA
  22. Spouse Calling
  23. Expedite Payout Request
  24. Reached out to new hire