BINIssueWaiveFeeExpeditePayoutRequestTerminatedAccountAvoidSupervisorFollowupAbusiveCustomerCancellationRequestCBASpouseCallingReferralQuestionPendingPaymentConcernUnauthorizedBank/CardCharges(Fraud)SubmitProductImprovementTicketHit over70 callsCustomerclaimingID TheftWorkthroughlunchCustomertells storyabouttheir lifeSCCLockedSubmitRiskOpsTicketPaymentVoidScreamingCustomerReportingIssueSubmitFinOpsTicketLateReportingReachedout tonew hireBINIssueWaiveFeeExpeditePayoutRequestTerminatedAccountAvoidSupervisorFollowupAbusiveCustomerCancellationRequestCBASpouseCallingReferralQuestionPendingPaymentConcernUnauthorizedBank/CardCharges(Fraud)SubmitProductImprovementTicketHit over70 callsCustomerclaimingID TheftWorkthroughlunchCustomertells storyabouttheir lifeSCCLockedSubmitRiskOpsTicketPaymentVoidScreamingCustomerReportingIssueSubmitFinOpsTicketLateReportingReachedout tonew hire

CS BINGO 2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. BIN Issue
  2. Waive Fee
  3. Expedite Payout Request
  4. Terminated Account
  5. Avoid Supervisor Followup
  6. Abusive Customer
  7. Cancellation Request CBA
  8. Spouse Calling
  9. Referral Question
  10. Pending Payment Concern
  11. Unauthorized Bank/Card Charges (Fraud)
  12. Submit Product Improvement Ticket
  13. Hit over 70 calls
  14. Customer claiming ID Theft
  15. Work through lunch
  16. Customer tells story about their life
  17. SCC Locked
  18. Submit RiskOps Ticket
  19. Payment Void
  20. Screaming Customer
  21. Reporting Issue
  22. Submit FinOps Ticket
  23. Late Reporting
  24. Reached out to new hire