AvoidSupervisorFollowupSCCLockedUnauthorizedBank/CardCharges(Fraud)PaymentVoidCustomerclaimingID TheftSubmitProductImprovementTicketTerminatedAccountWaiveFeePendingPaymentConcernReferralQuestionCustomertells storyabouttheir lifeSubmitRiskOpsTicketReportingIssueExpeditePayoutRequestHit over70 callsSpouseCallingBINIssueSubmitFinOpsTicketReachedout tonew hireAbusiveCustomerScreamingCustomerCancellationRequestCBALateReportingWorkthroughlunchAvoidSupervisorFollowupSCCLockedUnauthorizedBank/CardCharges(Fraud)PaymentVoidCustomerclaimingID TheftSubmitProductImprovementTicketTerminatedAccountWaiveFeePendingPaymentConcernReferralQuestionCustomertells storyabouttheir lifeSubmitRiskOpsTicketReportingIssueExpeditePayoutRequestHit over70 callsSpouseCallingBINIssueSubmitFinOpsTicketReachedout tonew hireAbusiveCustomerScreamingCustomerCancellationRequestCBALateReportingWorkthroughlunch

CS BINGO 2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Avoid Supervisor Followup
  2. SCC Locked
  3. Unauthorized Bank/Card Charges (Fraud)
  4. Payment Void
  5. Customer claiming ID Theft
  6. Submit Product Improvement Ticket
  7. Terminated Account
  8. Waive Fee
  9. Pending Payment Concern
  10. Referral Question
  11. Customer tells story about their life
  12. Submit RiskOps Ticket
  13. Reporting Issue
  14. Expedite Payout Request
  15. Hit over 70 calls
  16. Spouse Calling
  17. BIN Issue
  18. Submit FinOps Ticket
  19. Reached out to new hire
  20. Abusive Customer
  21. Screaming Customer
  22. Cancellation Request CBA
  23. Late Reporting
  24. Work through lunch