TerminatedAccountReportingIssuePaymentVoidExpeditePayoutRequestSubmitFinOpsTicketBINIssueSubmitProductImprovementTicketReachedout tonew hireUnauthorizedBank/CardCharges(Fraud)SubmitRiskOpsTicketHit over70 callsAvoidSupervisorFollowupCustomerclaimingID TheftAbusiveCustomerWaiveFeeScreamingCustomerSCCLockedCustomertells storyabouttheir lifeLateReportingReferralQuestionSpouseCallingWorkthroughlunchCancellationRequestCBAPendingPaymentConcernTerminatedAccountReportingIssuePaymentVoidExpeditePayoutRequestSubmitFinOpsTicketBINIssueSubmitProductImprovementTicketReachedout tonew hireUnauthorizedBank/CardCharges(Fraud)SubmitRiskOpsTicketHit over70 callsAvoidSupervisorFollowupCustomerclaimingID TheftAbusiveCustomerWaiveFeeScreamingCustomerSCCLockedCustomertells storyabouttheir lifeLateReportingReferralQuestionSpouseCallingWorkthroughlunchCancellationRequestCBAPendingPaymentConcern

CS BINGO 2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Terminated Account
  2. Reporting Issue
  3. Payment Void
  4. Expedite Payout Request
  5. Submit FinOps Ticket
  6. BIN Issue
  7. Submit Product Improvement Ticket
  8. Reached out to new hire
  9. Unauthorized Bank/Card Charges (Fraud)
  10. Submit RiskOps Ticket
  11. Hit over 70 calls
  12. Avoid Supervisor Followup
  13. Customer claiming ID Theft
  14. Abusive Customer
  15. Waive Fee
  16. Screaming Customer
  17. SCC Locked
  18. Customer tells story about their life
  19. Late Reporting
  20. Referral Question
  21. Spouse Calling
  22. Work through lunch
  23. Cancellation Request CBA
  24. Pending Payment Concern