AvoidSupervisorFollowupHit over70 callsCustomerclaimingID TheftSCCLockedSubmitProductImprovementTicketWorkthroughlunchPaymentVoidPendingPaymentConcernUnauthorizedBank/CardCharges(Fraud)ScreamingCustomerTerminatedAccountWaiveFeeCancellationRequestCBALateReportingExpeditePayoutRequestReportingIssueCustomertells storyabouttheir lifeSpouseCallingAbusiveCustomerReferralQuestionReachedout tonew hireSubmitFinOpsTicketSubmitRiskOpsTicketBINIssueAvoidSupervisorFollowupHit over70 callsCustomerclaimingID TheftSCCLockedSubmitProductImprovementTicketWorkthroughlunchPaymentVoidPendingPaymentConcernUnauthorizedBank/CardCharges(Fraud)ScreamingCustomerTerminatedAccountWaiveFeeCancellationRequestCBALateReportingExpeditePayoutRequestReportingIssueCustomertells storyabouttheir lifeSpouseCallingAbusiveCustomerReferralQuestionReachedout tonew hireSubmitFinOpsTicketSubmitRiskOpsTicketBINIssue

CS BINGO 2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Avoid Supervisor Followup
  2. Hit over 70 calls
  3. Customer claiming ID Theft
  4. SCC Locked
  5. Submit Product Improvement Ticket
  6. Work through lunch
  7. Payment Void
  8. Pending Payment Concern
  9. Unauthorized Bank/Card Charges (Fraud)
  10. Screaming Customer
  11. Terminated Account
  12. Waive Fee
  13. Cancellation Request CBA
  14. Late Reporting
  15. Expedite Payout Request
  16. Reporting Issue
  17. Customer tells story about their life
  18. Spouse Calling
  19. Abusive Customer
  20. Referral Question
  21. Reached out to new hire
  22. Submit FinOps Ticket
  23. Submit RiskOps Ticket
  24. BIN Issue