TerminatedAccountWorkthroughlunchCancellationRequestCBACustomertells storyabouttheir lifePaymentVoidReferralQuestionAbusiveCustomerAvoidSupervisorFollowupWaiveFeeSpouseCallingHit over70 callsLateReportingCustomerclaimingID TheftReachedout tonew hireUnauthorizedBank/CardCharges(Fraud)ExpeditePayoutRequestSubmitRiskOpsTicketScreamingCustomerSCCLockedPendingPaymentConcernSubmitFinOpsTicketBINIssueReportingIssueSubmitProductImprovementTicketTerminatedAccountWorkthroughlunchCancellationRequestCBACustomertells storyabouttheir lifePaymentVoidReferralQuestionAbusiveCustomerAvoidSupervisorFollowupWaiveFeeSpouseCallingHit over70 callsLateReportingCustomerclaimingID TheftReachedout tonew hireUnauthorizedBank/CardCharges(Fraud)ExpeditePayoutRequestSubmitRiskOpsTicketScreamingCustomerSCCLockedPendingPaymentConcernSubmitFinOpsTicketBINIssueReportingIssueSubmitProductImprovementTicket

CS BINGO 2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Terminated Account
  2. Work through lunch
  3. Cancellation Request CBA
  4. Customer tells story about their life
  5. Payment Void
  6. Referral Question
  7. Abusive Customer
  8. Avoid Supervisor Followup
  9. Waive Fee
  10. Spouse Calling
  11. Hit over 70 calls
  12. Late Reporting
  13. Customer claiming ID Theft
  14. Reached out to new hire
  15. Unauthorized Bank/Card Charges (Fraud)
  16. Expedite Payout Request
  17. Submit RiskOps Ticket
  18. Screaming Customer
  19. SCC Locked
  20. Pending Payment Concern
  21. Submit FinOps Ticket
  22. BIN Issue
  23. Reporting Issue
  24. Submit Product Improvement Ticket