Customertells storyabouttheir lifeAbusiveCustomerLateReportingScreamingCustomerSpouseCallingExpeditePayoutRequestSCCLockedReachedout tonew hireCustomerclaimingID TheftBINIssuePendingPaymentConcernReportingIssueSubmitRiskOpsTicketWaiveFeePaymentVoidReferralQuestionSubmitFinOpsTicketSubmitProductImprovementTicketHit over70 callsCancellationRequestCBAAvoidSupervisorFollowupUnauthorizedBank/CardCharges(Fraud)TerminatedAccountWorkthroughlunchCustomertells storyabouttheir lifeAbusiveCustomerLateReportingScreamingCustomerSpouseCallingExpeditePayoutRequestSCCLockedReachedout tonew hireCustomerclaimingID TheftBINIssuePendingPaymentConcernReportingIssueSubmitRiskOpsTicketWaiveFeePaymentVoidReferralQuestionSubmitFinOpsTicketSubmitProductImprovementTicketHit over70 callsCancellationRequestCBAAvoidSupervisorFollowupUnauthorizedBank/CardCharges(Fraud)TerminatedAccountWorkthroughlunch

CS BINGO 2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer tells story about their life
  2. Abusive Customer
  3. Late Reporting
  4. Screaming Customer
  5. Spouse Calling
  6. Expedite Payout Request
  7. SCC Locked
  8. Reached out to new hire
  9. Customer claiming ID Theft
  10. BIN Issue
  11. Pending Payment Concern
  12. Reporting Issue
  13. Submit RiskOps Ticket
  14. Waive Fee
  15. Payment Void
  16. Referral Question
  17. Submit FinOps Ticket
  18. Submit Product Improvement Ticket
  19. Hit over 70 calls
  20. Cancellation Request CBA
  21. Avoid Supervisor Followup
  22. Unauthorized Bank/Card Charges (Fraud)
  23. Terminated Account
  24. Work through lunch