SubmitRiskOpsTicketSpouseCallingReachedout tonew hireLateReportingReferralQuestionCustomertells storyabouttheir lifeHit over70 callsWaiveFeeAbusiveCustomerPendingPaymentConcernScreamingCustomerAvoidSupervisorFollowupUnauthorizedBank/CardCharges(Fraud)SubmitProductImprovementTicketCustomerclaimingID TheftSCCLockedWorkthroughlunchExpeditePayoutRequestCancellationRequestCBAPaymentVoidSubmitFinOpsTicketReportingIssueBINIssueTerminatedAccountSubmitRiskOpsTicketSpouseCallingReachedout tonew hireLateReportingReferralQuestionCustomertells storyabouttheir lifeHit over70 callsWaiveFeeAbusiveCustomerPendingPaymentConcernScreamingCustomerAvoidSupervisorFollowupUnauthorizedBank/CardCharges(Fraud)SubmitProductImprovementTicketCustomerclaimingID TheftSCCLockedWorkthroughlunchExpeditePayoutRequestCancellationRequestCBAPaymentVoidSubmitFinOpsTicketReportingIssueBINIssueTerminatedAccount

CS BINGO 2 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Submit RiskOps Ticket
  2. Spouse Calling
  3. Reached out to new hire
  4. Late Reporting
  5. Referral Question
  6. Customer tells story about their life
  7. Hit over 70 calls
  8. Waive Fee
  9. Abusive Customer
  10. Pending Payment Concern
  11. Screaming Customer
  12. Avoid Supervisor Followup
  13. Unauthorized Bank/Card Charges (Fraud)
  14. Submit Product Improvement Ticket
  15. Customer claiming ID Theft
  16. SCC Locked
  17. Work through lunch
  18. Expedite Payout Request
  19. Cancellation Request CBA
  20. Payment Void
  21. Submit FinOps Ticket
  22. Reporting Issue
  23. BIN Issue
  24. Terminated Account