Urgency/ Efficiency/ Flexibility Incorrect Documen- ting the Contact Willingness/ Empathy Communication Incorrect Handling Silence/ Hold- Incorrect NSE Communication Willingness/ Empathy- Incorrect Contact Resolution Resource Knowledge Reliability/ Follow-up Incorrect NSE Reading/ Listening Grammar Verification Sense of Urgency/ Efficiency/ Flexibility Grammar- Incorrect Handling Silence/ Hold Kindness/ Sociability- Incorrect Kindness/ Sociability Documen- ting the Contact- Incorrect Reading/ Listening- Incorrect Reliability/ Follow-up Policy & Procedure Urgency/ Efficiency/ Flexibility Incorrect Documen- ting the Contact Willingness/ Empathy Communication Incorrect Handling Silence/ Hold- Incorrect NSE Communication Willingness/ Empathy- Incorrect Contact Resolution Resource Knowledge Reliability/ Follow-up Incorrect NSE Reading/ Listening Grammar Verification Sense of Urgency/ Efficiency/ Flexibility Grammar- Incorrect Handling Silence/ Hold Kindness/ Sociability- Incorrect Kindness/ Sociability Documen- ting the Contact- Incorrect Reading/ Listening- Incorrect Reliability/ Follow-up Policy & Procedure
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Urgency/
Efficiency/
Flexibility
Incorrect
Documen-
ting the
Contact
Willingness/
Empathy
Communication
Incorrect
Handling
Silence/
Hold- Incorrect
NSE
Communication
Willingness/ Empathy- Incorrect
Contact
Resolution
Resource Knowledge
Reliability/
Follow-up
Incorrect
NSE
Reading/
Listening
Grammar
Verification
Sense of Urgency/ Efficiency/
Flexibility
Grammar-
Incorrect
Handling
Silence/
Hold
Kindness/
Sociability- Incorrect
Kindness/
Sociability
Documen-
ting the
Contact- Incorrect
Reading/
Listening-
Incorrect
Reliability/ Follow-up
Policy & Procedure