Communication Incorrect Willingness/ Empathy Grammar- Incorrect Policy & Procedure Resource Knowledge Kindness/ Sociability Sense of Urgency/ Efficiency/ Flexibility Reliability/ Follow-up Verification Documen- ting the Contact- Incorrect NSE NSE Reliability/ Follow-up Incorrect Reading/ Listening- Incorrect Handling Silence/ Hold Handling Silence/ Hold- Incorrect Urgency/ Efficiency/ Flexibility Incorrect Contact Resolution Documen- ting the Contact Communication Willingness/ Empathy- Incorrect Grammar Kindness/ Sociability- Incorrect Reading/ Listening Communication Incorrect Willingness/ Empathy Grammar- Incorrect Policy & Procedure Resource Knowledge Kindness/ Sociability Sense of Urgency/ Efficiency/ Flexibility Reliability/ Follow-up Verification Documen- ting the Contact- Incorrect NSE NSE Reliability/ Follow-up Incorrect Reading/ Listening- Incorrect Handling Silence/ Hold Handling Silence/ Hold- Incorrect Urgency/ Efficiency/ Flexibility Incorrect Contact Resolution Documen- ting the Contact Communication Willingness/ Empathy- Incorrect Grammar Kindness/ Sociability- Incorrect Reading/ Listening
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Communication
Incorrect
Willingness/
Empathy
Grammar-
Incorrect
Policy & Procedure
Resource Knowledge
Kindness/
Sociability
Sense of Urgency/ Efficiency/
Flexibility
Reliability/ Follow-up
Verification
Documen-
ting the
Contact- Incorrect
NSE
NSE
Reliability/
Follow-up
Incorrect
Reading/
Listening-
Incorrect
Handling
Silence/
Hold
Handling
Silence/
Hold- Incorrect
Urgency/
Efficiency/
Flexibility
Incorrect
Contact
Resolution
Documen-
ting the
Contact
Communication
Willingness/ Empathy- Incorrect
Grammar
Kindness/
Sociability- Incorrect
Reading/
Listening