Urgency/Efficiency/FlexibilityIncorrectDocumen-ting theContactWillingness/EmpathyCommunicationIncorrectHandlingSilence/Hold-IncorrectNSECommunicationWillingness/Empathy-IncorrectContactResolutionResourceKnowledgeReliability/Follow-upIncorrectNSEReading/ListeningGrammarVerificationSense ofUrgency/Efficiency/FlexibilityGrammar-IncorrectHandlingSilence/HoldKindness/Sociability-IncorrectKindness/SociabilityDocumen-ting theContact-IncorrectReading/Listening-IncorrectReliability/Follow-upPolicy &ProcedureUrgency/Efficiency/FlexibilityIncorrectDocumen-ting theContactWillingness/EmpathyCommunicationIncorrectHandlingSilence/Hold-IncorrectNSECommunicationWillingness/Empathy-IncorrectContactResolutionResourceKnowledgeReliability/Follow-upIncorrectNSEReading/ListeningGrammarVerificationSense ofUrgency/Efficiency/FlexibilityGrammar-IncorrectHandlingSilence/HoldKindness/Sociability-IncorrectKindness/SociabilityDocumen-ting theContact-IncorrectReading/Listening-IncorrectReliability/Follow-upPolicy &Procedure

BML Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Urgency/ Efficiency/ Flexibility Incorrect
  2. Documen- ting the Contact
  3. Willingness/ Empathy
  4. Communication Incorrect
  5. Handling Silence/ Hold- Incorrect
  6. NSE
  7. Communication
  8. Willingness/ Empathy- Incorrect
  9. Contact Resolution
  10. Resource Knowledge
  11. Reliability/ Follow-up Incorrect
  12. NSE
  13. Reading/ Listening
  14. Grammar
  15. Verification
  16. Sense of Urgency/ Efficiency/ Flexibility
  17. Grammar- Incorrect
  18. Handling Silence/ Hold
  19. Kindness/ Sociability- Incorrect
  20. Kindness/ Sociability
  21. Documen- ting the Contact- Incorrect
  22. Reading/ Listening- Incorrect
  23. Reliability/ Follow-up
  24. Policy & Procedure