Willingness/ Empathy Communication Reading/ Listening Handling Silence/ Hold Documen- ting the Contact- Incorrect Policy & Procedure Contact Resolution Communication Incorrect Resource Knowledge Willingness/ Empathy- Incorrect Reading/ Listening- Incorrect Verification Documen- ting the Contact Grammar Reliability/ Follow-up NSE Kindness/ Sociability- Incorrect Reliability/ Follow-up Incorrect Grammar- Incorrect Kindness/ Sociability Sense of Urgency/ Efficiency/ Flexibility NSE Urgency/ Efficiency/ Flexibility Incorrect Handling Silence/ Hold- Incorrect Willingness/ Empathy Communication Reading/ Listening Handling Silence/ Hold Documen- ting the Contact- Incorrect Policy & Procedure Contact Resolution Communication Incorrect Resource Knowledge Willingness/ Empathy- Incorrect Reading/ Listening- Incorrect Verification Documen- ting the Contact Grammar Reliability/ Follow-up NSE Kindness/ Sociability- Incorrect Reliability/ Follow-up Incorrect Grammar- Incorrect Kindness/ Sociability Sense of Urgency/ Efficiency/ Flexibility NSE Urgency/ Efficiency/ Flexibility Incorrect Handling Silence/ Hold- Incorrect
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Willingness/
Empathy
Communication
Reading/
Listening
Handling
Silence/
Hold
Documen-
ting the
Contact- Incorrect
Policy & Procedure
Contact
Resolution
Communication
Incorrect
Resource Knowledge
Willingness/ Empathy- Incorrect
Reading/
Listening-
Incorrect
Verification
Documen-
ting the
Contact
Grammar
Reliability/ Follow-up
NSE
Kindness/
Sociability- Incorrect
Reliability/
Follow-up
Incorrect
Grammar-
Incorrect
Kindness/
Sociability
Sense of Urgency/ Efficiency/
Flexibility
NSE
Urgency/
Efficiency/
Flexibility
Incorrect
Handling
Silence/
Hold- Incorrect