AddressUpdatedNosystemissuestodayProvidedtripdetailsPromotedwebsiteNewLeaseAdjustmentProcessedPerfectCHILL on3 callsHandle acallwithoutany helpRefundProcessedHelpeda fellowCSRLoggedin ontimeUpdatedvehicleAnswer aquestionfrom apeerCompleted4 hours onthe queueAddedAlternateAdherence>95%ExchangeProcessedOpenedanincidentSigned 2customersup forpaperlessbillingSubmittedfastenersAddedPlateSuccessfullytransferreda customerto the IVRAHT<450sec.Compliance>80%AddressUpdatedNosystemissuestodayProvidedtripdetailsPromotedwebsiteNewLeaseAdjustmentProcessedPerfectCHILL on3 callsHandle acallwithoutany helpRefundProcessedHelpeda fellowCSRLoggedin ontimeUpdatedvehicleAnswer aquestionfrom apeerCompleted4 hours onthe queueAddedAlternateAdherence>95%ExchangeProcessedOpenedanincidentSigned 2customersup forpaperlessbillingSubmittedfastenersAddedPlateSuccessfullytransferreda customerto the IVRAHT<450sec.Compliance>80%

Mosaic Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Address Updated
  2. No system issues today
  3. Provided trip details
  4. Promoted website
  5. New Lease
  6. Adjustment Processed
  7. Perfect CHILL on 3 calls
  8. Handle a call without any help
  9. Refund Processed
  10. Helped a fellow CSR
  11. Logged in on time
  12. Updated vehicle
  13. Answer a question from a peer
  14. Completed 4 hours on the queue
  15. Added Alternate
  16. Adherence >95%
  17. Exchange Processed
  18. Opened an incident
  19. Signed 2 customers up for paperless billing
  20. Submitted fasteners
  21. Added Plate
  22. Successfully transferred a customer to the IVR
  23. AHT <450 sec.
  24. Compliance >80%