NosystemissuestodayPerfectCHILL on3 callsHandle acallwithoutany helpSubmittedfastenersCompleted4 hours onthe queuePromotedwebsiteAHT<450sec.Successfullytransferreda customerto the IVRRefundProcessedAnswer aquestionfrom apeerAddedAlternateProvidedtripdetailsExchangeProcessedLoggedin ontimeAddedPlateOpenedanincidentCompliance>80%Adherence>95%AddressUpdatedNewLeaseAdjustmentProcessedSigned 2customersup forpaperlessbillingHelpeda fellowCSRUpdatedvehicleNosystemissuestodayPerfectCHILL on3 callsHandle acallwithoutany helpSubmittedfastenersCompleted4 hours onthe queuePromotedwebsiteAHT<450sec.Successfullytransferreda customerto the IVRRefundProcessedAnswer aquestionfrom apeerAddedAlternateProvidedtripdetailsExchangeProcessedLoggedin ontimeAddedPlateOpenedanincidentCompliance>80%Adherence>95%AddressUpdatedNewLeaseAdjustmentProcessedSigned 2customersup forpaperlessbillingHelpeda fellowCSRUpdatedvehicle

Mosaic Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. No system issues today
  2. Perfect CHILL on 3 calls
  3. Handle a call without any help
  4. Submitted fasteners
  5. Completed 4 hours on the queue
  6. Promoted website
  7. AHT <450 sec.
  8. Successfully transferred a customer to the IVR
  9. Refund Processed
  10. Answer a question from a peer
  11. Added Alternate
  12. Provided trip details
  13. Exchange Processed
  14. Logged in on time
  15. Added Plate
  16. Opened an incident
  17. Compliance >80%
  18. Adherence >95%
  19. Address Updated
  20. New Lease
  21. Adjustment Processed
  22. Signed 2 customers up for paperless billing
  23. Helped a fellow CSR
  24. Updated vehicle