Compliance>80%Completed4 hours onthe queuePerfectCHILL on3 callsPromotedwebsiteAdherence>95%AddedAlternateSubmittedfastenersOpenedanincidentExchangeProcessedUpdatedvehicleSigned 2customersup forpaperlessbillingAddedPlateHandle acallwithoutany helpLoggedin ontimeAdjustmentProcessedSuccessfullytransferreda customerto the IVRHelpeda fellowCSRProvidedtripdetailsAddressUpdatedNosystemissuestodayAHT<450sec.Answer aquestionfrom apeerNewLeaseRefundProcessedCompliance>80%Completed4 hours onthe queuePerfectCHILL on3 callsPromotedwebsiteAdherence>95%AddedAlternateSubmittedfastenersOpenedanincidentExchangeProcessedUpdatedvehicleSigned 2customersup forpaperlessbillingAddedPlateHandle acallwithoutany helpLoggedin ontimeAdjustmentProcessedSuccessfullytransferreda customerto the IVRHelpeda fellowCSRProvidedtripdetailsAddressUpdatedNosystemissuestodayAHT<450sec.Answer aquestionfrom apeerNewLeaseRefundProcessed

Mosaic Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Compliance >80%
  2. Completed 4 hours on the queue
  3. Perfect CHILL on 3 calls
  4. Promoted website
  5. Adherence >95%
  6. Added Alternate
  7. Submitted fasteners
  8. Opened an incident
  9. Exchange Processed
  10. Updated vehicle
  11. Signed 2 customers up for paperless billing
  12. Added Plate
  13. Handle a call without any help
  14. Logged in on time
  15. Adjustment Processed
  16. Successfully transferred a customer to the IVR
  17. Helped a fellow CSR
  18. Provided trip details
  19. Address Updated
  20. No system issues today
  21. AHT <450 sec.
  22. Answer a question from a peer
  23. New Lease
  24. Refund Processed