AddedAlternateUpdatedvehicleSigned 2customersup forpaperlessbillingAnswer aquestionfrom apeerAddedPlatePromotedwebsiteNosystemissuestodayOpenedanincidentAdjustmentProcessedLoggedin ontimeRefundProcessedProvidedtripdetailsCompleted4 hours onthe queueAdherence>95%Handle acallwithoutany helpAHT<450sec.PerfectCHILL on3 callsNewLeaseSubmittedfastenersAddressUpdatedHelpeda fellowCSRSuccessfullytransferreda customerto the IVRExchangeProcessedCompliance>80%AddedAlternateUpdatedvehicleSigned 2customersup forpaperlessbillingAnswer aquestionfrom apeerAddedPlatePromotedwebsiteNosystemissuestodayOpenedanincidentAdjustmentProcessedLoggedin ontimeRefundProcessedProvidedtripdetailsCompleted4 hours onthe queueAdherence>95%Handle acallwithoutany helpAHT<450sec.PerfectCHILL on3 callsNewLeaseSubmittedfastenersAddressUpdatedHelpeda fellowCSRSuccessfullytransferreda customerto the IVRExchangeProcessedCompliance>80%

Mosaic Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Added Alternate
  2. Updated vehicle
  3. Signed 2 customers up for paperless billing
  4. Answer a question from a peer
  5. Added Plate
  6. Promoted website
  7. No system issues today
  8. Opened an incident
  9. Adjustment Processed
  10. Logged in on time
  11. Refund Processed
  12. Provided trip details
  13. Completed 4 hours on the queue
  14. Adherence >95%
  15. Handle a call without any help
  16. AHT <450 sec.
  17. Perfect CHILL on 3 calls
  18. New Lease
  19. Submitted fasteners
  20. Address Updated
  21. Helped a fellow CSR
  22. Successfully transferred a customer to the IVR
  23. Exchange Processed
  24. Compliance >80%