OpenedanincidentCompleted4 hours onthe queueHelpeda fellowCSRPromotedwebsiteAddedPlateAddedAlternateAnswer aquestionfrom apeerAdjustmentProcessedAddressUpdatedAdherence>95%ProvidedtripdetailsLoggedin ontimeExchangeProcessedNewLeaseHandle acallwithoutany helpUpdatedvehicleCompliance>80%Successfullytransferreda customerto the IVRAHT<450sec.Signed 2customersup forpaperlessbillingSubmittedfastenersPerfectCHILL on3 callsRefundProcessedNosystemissuestodayOpenedanincidentCompleted4 hours onthe queueHelpeda fellowCSRPromotedwebsiteAddedPlateAddedAlternateAnswer aquestionfrom apeerAdjustmentProcessedAddressUpdatedAdherence>95%ProvidedtripdetailsLoggedin ontimeExchangeProcessedNewLeaseHandle acallwithoutany helpUpdatedvehicleCompliance>80%Successfullytransferreda customerto the IVRAHT<450sec.Signed 2customersup forpaperlessbillingSubmittedfastenersPerfectCHILL on3 callsRefundProcessedNosystemissuestoday

Mosaic Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Opened an incident
  2. Completed 4 hours on the queue
  3. Helped a fellow CSR
  4. Promoted website
  5. Added Plate
  6. Added Alternate
  7. Answer a question from a peer
  8. Adjustment Processed
  9. Address Updated
  10. Adherence >95%
  11. Provided trip details
  12. Logged in on time
  13. Exchange Processed
  14. New Lease
  15. Handle a call without any help
  16. Updated vehicle
  17. Compliance >80%
  18. Successfully transferred a customer to the IVR
  19. AHT <450 sec.
  20. Signed 2 customers up for paperless billing
  21. Submitted fasteners
  22. Perfect CHILL on 3 calls
  23. Refund Processed
  24. No system issues today