ProvidedtripdetailsHandle acallwithoutany helpHelpeda fellowCSRAddedPlateOpenedanincidentPerfectCHILL on3 callsAddedAlternateSigned 2customersup forpaperlessbillingRefundProcessedSuccessfullytransferreda customerto the IVRPromotedwebsiteAnswer aquestionfrom apeerAdjustmentProcessedSubmittedfastenersCompliance>80%ExchangeProcessedAHT<450sec.Completed4 hours onthe queueUpdatedvehicleAddressUpdatedLoggedin ontimeNewLeaseNosystemissuestodayAdherence>95%ProvidedtripdetailsHandle acallwithoutany helpHelpeda fellowCSRAddedPlateOpenedanincidentPerfectCHILL on3 callsAddedAlternateSigned 2customersup forpaperlessbillingRefundProcessedSuccessfullytransferreda customerto the IVRPromotedwebsiteAnswer aquestionfrom apeerAdjustmentProcessedSubmittedfastenersCompliance>80%ExchangeProcessedAHT<450sec.Completed4 hours onthe queueUpdatedvehicleAddressUpdatedLoggedin ontimeNewLeaseNosystemissuestodayAdherence>95%

Mosaic Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provided trip details
  2. Handle a call without any help
  3. Helped a fellow CSR
  4. Added Plate
  5. Opened an incident
  6. Perfect CHILL on 3 calls
  7. Added Alternate
  8. Signed 2 customers up for paperless billing
  9. Refund Processed
  10. Successfully transferred a customer to the IVR
  11. Promoted website
  12. Answer a question from a peer
  13. Adjustment Processed
  14. Submitted fasteners
  15. Compliance >80%
  16. Exchange Processed
  17. AHT <450 sec.
  18. Completed 4 hours on the queue
  19. Updated vehicle
  20. Address Updated
  21. Logged in on time
  22. New Lease
  23. No system issues today
  24. Adherence >95%