AddedAlternateExchangeProcessedCompliance>80%PromotedwebsiteSuccessfullytransferreda customerto the IVRCompleted4 hours onthe queueAnswer aquestionfrom apeerSubmittedfastenersProvidedtripdetailsUpdatedvehicleOpenedanincidentHandle acallwithoutany helpHelpeda fellowCSRAHT<450sec.Adherence>95%AdjustmentProcessedAddedPlateAddressUpdatedPerfectCHILL on3 callsRefundProcessedSigned 2customersup forpaperlessbillingLoggedin ontimeNewLeaseNosystemissuestodayAddedAlternateExchangeProcessedCompliance>80%PromotedwebsiteSuccessfullytransferreda customerto the IVRCompleted4 hours onthe queueAnswer aquestionfrom apeerSubmittedfastenersProvidedtripdetailsUpdatedvehicleOpenedanincidentHandle acallwithoutany helpHelpeda fellowCSRAHT<450sec.Adherence>95%AdjustmentProcessedAddedPlateAddressUpdatedPerfectCHILL on3 callsRefundProcessedSigned 2customersup forpaperlessbillingLoggedin ontimeNewLeaseNosystemissuestoday

Mosaic Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Added Alternate
  2. Exchange Processed
  3. Compliance >80%
  4. Promoted website
  5. Successfully transferred a customer to the IVR
  6. Completed 4 hours on the queue
  7. Answer a question from a peer
  8. Submitted fasteners
  9. Provided trip details
  10. Updated vehicle
  11. Opened an incident
  12. Handle a call without any help
  13. Helped a fellow CSR
  14. AHT <450 sec.
  15. Adherence >95%
  16. Adjustment Processed
  17. Added Plate
  18. Address Updated
  19. Perfect CHILL on 3 calls
  20. Refund Processed
  21. Signed 2 customers up for paperless billing
  22. Logged in on time
  23. New Lease
  24. No system issues today