SubmittedfastenersOpenedanincidentSuccessfullytransferreda customerto the IVRCompliance>80%RefundProcessedAddressUpdatedNewLeaseHandle acallwithoutany helpCompleted4 hours onthe queueUpdatedvehicleAnswer aquestionfrom apeerAddedAlternatePerfectCHILL on3 callsSigned 2customersup forpaperlessbillingLoggedin ontimePromotedwebsiteProvidedtripdetailsAddedPlateExchangeProcessedAdjustmentProcessedAHT<450sec.NosystemissuestodayAdherence>95%Helpeda fellowCSRSubmittedfastenersOpenedanincidentSuccessfullytransferreda customerto the IVRCompliance>80%RefundProcessedAddressUpdatedNewLeaseHandle acallwithoutany helpCompleted4 hours onthe queueUpdatedvehicleAnswer aquestionfrom apeerAddedAlternatePerfectCHILL on3 callsSigned 2customersup forpaperlessbillingLoggedin ontimePromotedwebsiteProvidedtripdetailsAddedPlateExchangeProcessedAdjustmentProcessedAHT<450sec.NosystemissuestodayAdherence>95%Helpeda fellowCSR

Mosaic Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Submitted fasteners
  2. Opened an incident
  3. Successfully transferred a customer to the IVR
  4. Compliance >80%
  5. Refund Processed
  6. Address Updated
  7. New Lease
  8. Handle a call without any help
  9. Completed 4 hours on the queue
  10. Updated vehicle
  11. Answer a question from a peer
  12. Added Alternate
  13. Perfect CHILL on 3 calls
  14. Signed 2 customers up for paperless billing
  15. Logged in on time
  16. Promoted website
  17. Provided trip details
  18. Added Plate
  19. Exchange Processed
  20. Adjustment Processed
  21. AHT <450 sec.
  22. No system issues today
  23. Adherence >95%
  24. Helped a fellow CSR