Answer aquestionfrom apeerAddressUpdatedAddedPlateCompliance>80%NosystemissuestodayUpdatedvehicleAddedAlternateSigned 2customersup forpaperlessbillingAdjustmentProcessedOpenedanincidentSuccessfullytransferreda customerto the IVRHandle acallwithoutany helpAHT<450sec.NewLeaseProvidedtripdetailsHelpeda fellowCSRLoggedin ontimePerfectCHILL on3 callsAdherence>95%RefundProcessedExchangeProcessedSubmittedfastenersPromotedwebsiteCompleted4 hours onthe queueAnswer aquestionfrom apeerAddressUpdatedAddedPlateCompliance>80%NosystemissuestodayUpdatedvehicleAddedAlternateSigned 2customersup forpaperlessbillingAdjustmentProcessedOpenedanincidentSuccessfullytransferreda customerto the IVRHandle acallwithoutany helpAHT<450sec.NewLeaseProvidedtripdetailsHelpeda fellowCSRLoggedin ontimePerfectCHILL on3 callsAdherence>95%RefundProcessedExchangeProcessedSubmittedfastenersPromotedwebsiteCompleted4 hours onthe queue

Mosaic Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Answer a question from a peer
  2. Address Updated
  3. Added Plate
  4. Compliance >80%
  5. No system issues today
  6. Updated vehicle
  7. Added Alternate
  8. Signed 2 customers up for paperless billing
  9. Adjustment Processed
  10. Opened an incident
  11. Successfully transferred a customer to the IVR
  12. Handle a call without any help
  13. AHT <450 sec.
  14. New Lease
  15. Provided trip details
  16. Helped a fellow CSR
  17. Logged in on time
  18. Perfect CHILL on 3 calls
  19. Adherence >95%
  20. Refund Processed
  21. Exchange Processed
  22. Submitted fasteners
  23. Promoted website
  24. Completed 4 hours on the queue