OpenedanincidentPromotedwebsiteHandle acallwithoutany helpHelpeda fellowCSRUpdatedvehicleAHT<450sec.Compliance>80%RefundProcessedCompleted4 hours onthe queuePerfectCHILL on3 callsExchangeProcessedAddedPlateSubmittedfastenersAddressUpdatedSuccessfullytransferreda customerto the IVRNosystemissuestodayAnswer aquestionfrom apeerAdherence>95%Signed 2customersup forpaperlessbillingAdjustmentProcessedLoggedin ontimeAddedAlternateProvidedtripdetailsNewLeaseOpenedanincidentPromotedwebsiteHandle acallwithoutany helpHelpeda fellowCSRUpdatedvehicleAHT<450sec.Compliance>80%RefundProcessedCompleted4 hours onthe queuePerfectCHILL on3 callsExchangeProcessedAddedPlateSubmittedfastenersAddressUpdatedSuccessfullytransferreda customerto the IVRNosystemissuestodayAnswer aquestionfrom apeerAdherence>95%Signed 2customersup forpaperlessbillingAdjustmentProcessedLoggedin ontimeAddedAlternateProvidedtripdetailsNewLease

Mosaic Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Opened an incident
  2. Promoted website
  3. Handle a call without any help
  4. Helped a fellow CSR
  5. Updated vehicle
  6. AHT <450 sec.
  7. Compliance >80%
  8. Refund Processed
  9. Completed 4 hours on the queue
  10. Perfect CHILL on 3 calls
  11. Exchange Processed
  12. Added Plate
  13. Submitted fasteners
  14. Address Updated
  15. Successfully transferred a customer to the IVR
  16. No system issues today
  17. Answer a question from a peer
  18. Adherence >95%
  19. Signed 2 customers up for paperless billing
  20. Adjustment Processed
  21. Logged in on time
  22. Added Alternate
  23. Provided trip details
  24. New Lease