Handle acallwithoutany helpPerfectCHILL on3 callsAnswer aquestionfrom apeerOpenedanincidentCompleted4 hours onthe queueLoggedin ontimeHelpeda fellowCSRProvidedtripdetailsRefundProcessedUpdatedvehicleExchangeProcessedPromotedwebsiteAddedPlateAHT<450sec.Successfullytransferreda customerto the IVRNosystemissuestodayAdherence>95%AdjustmentProcessedAddressUpdatedAddedAlternateSubmittedfastenersSigned 2customersup forpaperlessbillingNewLeaseCompliance>80%Handle acallwithoutany helpPerfectCHILL on3 callsAnswer aquestionfrom apeerOpenedanincidentCompleted4 hours onthe queueLoggedin ontimeHelpeda fellowCSRProvidedtripdetailsRefundProcessedUpdatedvehicleExchangeProcessedPromotedwebsiteAddedPlateAHT<450sec.Successfullytransferreda customerto the IVRNosystemissuestodayAdherence>95%AdjustmentProcessedAddressUpdatedAddedAlternateSubmittedfastenersSigned 2customersup forpaperlessbillingNewLeaseCompliance>80%

Mosaic Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Handle a call without any help
  2. Perfect CHILL on 3 calls
  3. Answer a question from a peer
  4. Opened an incident
  5. Completed 4 hours on the queue
  6. Logged in on time
  7. Helped a fellow CSR
  8. Provided trip details
  9. Refund Processed
  10. Updated vehicle
  11. Exchange Processed
  12. Promoted website
  13. Added Plate
  14. AHT <450 sec.
  15. Successfully transferred a customer to the IVR
  16. No system issues today
  17. Adherence >95%
  18. Adjustment Processed
  19. Address Updated
  20. Added Alternate
  21. Submitted fasteners
  22. Signed 2 customers up for paperless billing
  23. New Lease
  24. Compliance >80%