Quality of Care/Quality of Service vs General Complaint - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. My doctor didn't coordinate with my specialist
   Quality of Care/Quality of Service
2. Difficult to schedule appointments at provider
   Quality of Care/Quality of Service
3. I was given an incorrect diagnosis
   Quality of Care/Quality of Service
4. I asked for an interpreter during my appointment and the doctor refused
   Quality of Care/Quality of Service
5. It's dumb I can only get emergency benefits covered overseas
   General Complaint
6. Provider didn't treat my condition
   Quality of Care/Quality of Service
7. My surgeon messed up my surgery
   Quality of Care/Quality of Service
8. The ER staff was rude
   Quality of Care/Quality of Service
9. The nurse is always rude
   Quality of Care/Quality of Service
10. Clinic never answers their phone
    Quality of Care/Quality of Service
11. I don't like the member portal
    General Complaint
12. Always have to wait at provider, they are never ready on time
    Quality of Care/Quality of Service
13. Your hold music is terrible and gave me headache
    General Complaint
14. I waited for an hour in a gown in a cold room for an exam when I had the flu
    Quality of Care/Quality of Service
15. Waiting room is always packed at my clinic
    Quality of Care/Quality of Service
16. It takes too long to process my claims
    General Complaint
17. I don't like my deductible, I want a copay
    General Complaint
18. My provider didn't give me discharge instructions and I got a terrible infection
    Quality of Care/Quality of Service
19. I don't like my network
    General Complaint
20. My provider used latex products even though they knew about my allergy
    Quality of Care/Quality of Service
21. The type on ID cards is too small
    General Complaint
22. The doctor continued examining me even when I said to stop because of pain.
    Quality of Care/Quality of Service
23. Provider didn't respect my cultural beliefs
    Quality of Care/Quality of Service
24. I pay so much and my policy doesn't cover anything
    General Complaint