Quality of Care/Quality of Service vs General Complaint - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. It takes too long to process my claims
   General Complaint
2. Provider didn't treat my condition
   Quality of Care/Quality of Service
3. I asked for an interpreter during my appointment and the doctor refused
   Quality of Care/Quality of Service
4. The type on ID cards is too small
   General Complaint
5. The ER staff was rude
   Quality of Care/Quality of Service
6. My provider used latex products even though they knew about my allergy
   Quality of Care/Quality of Service
7. Difficult to schedule appointments at provider
   Quality of Care/Quality of Service
8. It's dumb I can only get emergency benefits covered overseas
   General Complaint
9. I don't like my deductible, I want a copay
   General Complaint
10. Always have to wait at provider, they are never ready on time
    Quality of Care/Quality of Service
11. My surgeon messed up my surgery
    Quality of Care/Quality of Service
12. My provider didn't give me discharge instructions and I got a terrible infection
    Quality of Care/Quality of Service
13. I don't like the member portal
    General Complaint
14. My doctor didn't coordinate with my specialist
    Quality of Care/Quality of Service
15. The nurse is always rude
    Quality of Care/Quality of Service
16. I pay so much and my policy doesn't cover anything
    General Complaint
17. Provider didn't respect my cultural beliefs
    Quality of Care/Quality of Service
18. I was given an incorrect diagnosis
    Quality of Care/Quality of Service
19. Clinic never answers their phone
    Quality of Care/Quality of Service
20. The doctor continued examining me even when I said to stop because of pain.
    Quality of Care/Quality of Service
21. I don't like my network
    General Complaint
22. Waiting room is always packed at my clinic
    Quality of Care/Quality of Service
23. Your hold music is terrible and gave me headache
    General Complaint
24. I waited for an hour in a gown in a cold room for an exam when I had the flu
    Quality of Care/Quality of Service