Quality of Care/Quality of Service vs General Complaint - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. I waited for an hour in a gown in a cold room for an exam when I had the flu
   Quality of Care/Quality of Service
2. I asked for an interpreter during my appointment and the doctor refused
   Quality of Care/Quality of Service
3. I pay so much and my policy doesn't cover anything
   General Complaint
4. It takes too long to process my claims
   General Complaint
5. My surgeon messed up my surgery
   Quality of Care/Quality of Service
6. My doctor didn't coordinate with my specialist
   Quality of Care/Quality of Service
7. My provider used latex products even though they knew about my allergy
   Quality of Care/Quality of Service
8. I don't like my deductible, I want a copay
   General Complaint
9. It's dumb I can only get emergency benefits covered overseas
   General Complaint
10. Your hold music is terrible and gave me headache
    General Complaint
11. Clinic never answers their phone
    Quality of Care/Quality of Service
12. The type on ID cards is too small
    General Complaint
13. I don't like the member portal
    General Complaint
14. Always have to wait at provider, they are never ready on time
    Quality of Care/Quality of Service
15. Waiting room is always packed at my clinic
    Quality of Care/Quality of Service
16. My provider didn't give me discharge instructions and I got a terrible infection
    Quality of Care/Quality of Service
17. The nurse is always rude
    Quality of Care/Quality of Service
18. Provider didn't treat my condition
    Quality of Care/Quality of Service
19. Difficult to schedule appointments at provider
    Quality of Care/Quality of Service
20. The ER staff was rude
    Quality of Care/Quality of Service
21. I was given an incorrect diagnosis
    Quality of Care/Quality of Service
22. Provider didn't respect my cultural beliefs
    Quality of Care/Quality of Service
23. I don't like my network
    General Complaint
24. The doctor continued examining me even when I said to stop because of pain.
    Quality of Care/Quality of Service