Quality of Care/Quality of Service vs General Complaint - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Difficult to schedule appointments at provider
   Quality of Care/Quality of Service
2. Provider didn't treat my condition
   Quality of Care/Quality of Service
3. I don't like the member portal
   General Complaint
4. My provider didn't give me discharge instructions and I got a terrible infection
   Quality of Care/Quality of Service
5. The doctor continued examining me even when I said to stop because of pain.
   Quality of Care/Quality of Service
6. It takes too long to process my claims
   General Complaint
7. Your hold music is terrible and gave me headache
   General Complaint
8. I waited for an hour in a gown in a cold room for an exam when I had the flu
   Quality of Care/Quality of Service
9. My surgeon messed up my surgery
   Quality of Care/Quality of Service
10. I don't like my network
    General Complaint
11. The nurse is always rude
    Quality of Care/Quality of Service
12. I asked for an interpreter during my appointment and the doctor refused
    Quality of Care/Quality of Service
13. Waiting room is always packed at my clinic
    Quality of Care/Quality of Service
14. I pay so much and my policy doesn't cover anything
    General Complaint
15. Always have to wait at provider, they are never ready on time
    Quality of Care/Quality of Service
16. The type on ID cards is too small
    General Complaint
17. It's dumb I can only get emergency benefits covered overseas
    General Complaint
18. Clinic never answers their phone
    Quality of Care/Quality of Service
19. I don't like my deductible, I want a copay
    General Complaint
20. Provider didn't respect my cultural beliefs
    Quality of Care/Quality of Service
21. My provider used latex products even though they knew about my allergy
    Quality of Care/Quality of Service
22. My doctor didn't coordinate with my specialist
    Quality of Care/Quality of Service
23. I was given an incorrect diagnosis
    Quality of Care/Quality of Service
24. The ER staff was rude
    Quality of Care/Quality of Service