manageupshowpositiveattitudecomplimentworkplaceexplanationsay"hello"Introducegivenextstepthank youfor askingyourquestionI'm washingmy hands foryour safetyintroduceself androleLet metake you towhere youneed to goknockondoorI haveenjoyedcaring foryouis thereanythingelse I can dofor you?thank youfor lettingme workwith youAcknowledgeThere is a10 minutewaitI will haveto checkwith yournursecomplimentcoworkersLet me getsomeonewho canhelp youusecustomernamedurationI'll beback in 5minutesthankyoumanageupshowpositiveattitudecomplimentworkplaceexplanationsay"hello"Introducegivenextstepthank youfor askingyourquestionI'm washingmy hands foryour safetyintroduceself androleLet metake you towhere youneed to goknockondoorI haveenjoyedcaring foryouis thereanythingelse I can dofor you?thank youfor lettingme workwith youAcknowledgeThere is a10 minutewaitI will haveto checkwith yournursecomplimentcoworkersLet me getsomeonewho canhelp youusecustomernamedurationI'll beback in 5minutesthankyou

AIDET - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. manage up
  2. show positive attitude
  3. compliment workplace
  4. explanation
  5. say "hello"
  6. Introduce
  7. give next step
  8. thank you for asking your question
  9. I'm washing my hands for your safety
  10. introduce self and role
  11. Let me take you to where you need to go
  12. knock on door
  13. I have enjoyed caring for you
  14. is there anything else I can do for you?
  15. thank you for letting me work with you
  16. Acknowledge
  17. There is a 10 minute wait
  18. I will have to check with your nurse
  19. compliment coworkers
  20. Let me get someone who can help you
  21. use customer name
  22. duration
  23. I'll be back in 5 minutes
  24. thank you