updatingsecurityquestion(s)product repa hardshipwd self cert.deferralincrease.workordersubmitted"it saysmyusernameis invalid"updatingemailPTP didn'tget textmessagecodeQDROupdatingphonenumber"when willI be 100%vested""I lockedmyself out ofmy onlineaccount"ptps securityquestionanswer is(Camry)updatingaddressthirdpartycalling inprevented anescalatedsupervisorcall.calltransferredtoconnectionscalltransferredto Roll Inteamproductrep aloanPTPneeding acheckreplacementproductrep adistributiondist on delay,still waitingfor date ofterm"I forgot myusernameandpassword"deferraldecreaseDeathbenefitaccountupdatingsecurityquestion(s)product repa hardshipwd self cert.deferralincrease.workordersubmitted"it saysmyusernameis invalid"updatingemailPTP didn'tget textmessagecodeQDROupdatingphonenumber"when willI be 100%vested""I lockedmyself out ofmy onlineaccount"ptps securityquestionanswer is(Camry)updatingaddressthirdpartycalling inprevented anescalatedsupervisorcall.calltransferredtoconnectionscalltransferredto Roll Inteamproductrep aloanPTPneeding acheckreplacementproductrep adistributiondist on delay,still waitingfor date ofterm"I forgot myusernameandpassword"deferraldecreaseDeathbenefitaccount

Participant Contact Center. - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. updating security question(s)
  2. product rep a hardship wd self cert.
  3. deferral increase.
  4. work order submitted
  5. "it says my username is invalid"
  6. updating email
  7. PTP didn't get text message code
  8. QDRO
  9. updating phone number
  10. "when will I be 100% vested"
  11. "I locked myself out of my online account"
  12. ptps security question answer is (Camry)
  13. updating address
  14. third party calling in
  15. prevented an escalated supervisor call.
  16. call transferred to connections
  17. call transferred to Roll In team
  18. product rep a loan
  19. PTP needing a check replacement
  20. product rep a distribution
  21. dist on delay, still waiting for date of term
  22. "I forgot my username and password"
  23. deferral decrease
  24. Death benefit account