Learn anew thingabout yourneighborMentionchat inclosing for3 callsCompletea call withzero holdsFinish a callwith no fillerwordshaving beenusedAsk aquestion inTeams(Cedar CityCS general)Rephrase/restateat beginning ofevery callTeachcustomerhow toreboot theirown panelTeach customerhow to connectpanel to wifiwithout callinginFullycomplete CGflow on ALLcalls for thedayUse the word"Spectacular"on a callNobreaks/lunchesover on timefor the dayDe-escalate acustomer/haveno escalationsfor the dayLearnsomethingnew inVivintUUse theword"Marvelous"on a callA callbelowbaselinefor AHTPositivepush backon techrequestSend a link forsupport.vivint.comto the customer'semail withcustomerpermissionCatch upon ALLemailsThankcustomer forcalling in atend of eachcallNo W/T XFRsto CL unless100% valid(approved bySupervisor/ Sr.Specialist)Post a workappropriatejoke in Teams(Your team'sgroup chat)Post a worktip in teams(Cedar CityCS general)Answer aquestion inTeams(Cedar CityCS general)Use anownershipstatement toown call (Seekadvice ifneeded)Learn anew thingabout yourneighborMentionchat inclosing for3 callsCompletea call withzero holdsFinish a callwith no fillerwordshaving beenusedAsk aquestion inTeams(Cedar CityCS general)Rephrase/restateat beginning ofevery callTeachcustomerhow toreboot theirown panelTeach customerhow to connectpanel to wifiwithout callinginFullycomplete CGflow on ALLcalls for thedayUse the word"Spectacular"on a callNobreaks/lunchesover on timefor the dayDe-escalate acustomer/haveno escalationsfor the dayLearnsomethingnew inVivintUUse theword"Marvelous"on a callA callbelowbaselinefor AHTPositivepush backon techrequestSend a link forsupport.vivint.comto the customer'semail withcustomerpermissionCatch upon ALLemailsThankcustomer forcalling in atend of eachcallNo W/T XFRsto CL unless100% valid(approved bySupervisor/ Sr.Specialist)Post a workappropriatejoke in Teams(Your team'sgroup chat)Post a worktip in teams(Cedar CityCS general)Answer aquestion inTeams(Cedar CityCS general)Use anownershipstatement toown call (Seekadvice ifneeded)

CALL CENTER BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
I
3
I
4
B
5
O
6
O
7
N
8
G
9
I
10
G
11
B
12
I
13
G
14
B
15
G
16
G
17
N
18
I
19
O
20
N
21
O
22
N
23
B
24
O
  1. B-Learn a new thing about your neighbor
  2. I-Mention chat in closing for 3 calls
  3. I-Complete a call with zero holds
  4. B-Finish a call with no filler words having been used
  5. O-Ask a question in Teams (Cedar City CS general)
  6. O-Rephrase/restate at beginning of every call
  7. N-Teach customer how to reboot their own panel
  8. G-Teach customer how to connect panel to wifi without calling in
  9. I-Fully complete CG flow on ALL calls for the day
  10. G-Use the word "Spectacular" on a call
  11. B-No breaks/lunches over on time for the day
  12. I-De-escalate a customer/have no escalations for the day
  13. G-Learn something new in VivintU
  14. B-Use the word "Marvelous" on a call
  15. G-A call below baseline for AHT
  16. G-Positive push back on tech request
  17. N-Send a link for support.vivint.com to the customer's email with customer permission
  18. I-Catch up on ALL emails
  19. O-Thank customer for calling in at end of each call
  20. N-No W/T XFRs to CL unless 100% valid (approved by Supervisor/ Sr. Specialist)
  21. O-Post a work appropriate joke in Teams (Your team's group chat)
  22. N-Post a work tip in teams (Cedar City CS general)
  23. B-Answer a question in Teams (Cedar City CS general)
  24. O-Use an ownership statement to own call (Seek advice if needed)