Post a worktip in teams(Cedar CityCS general)Send a link forsupport.vivint.comto the customer'semail withcustomerpermissionUse the word"Spectacular"on a callTeachcustomerhow toreboot theirown panelThankcustomer forcalling in atend of eachcallLearnsomethingnew inVivintUTeach customerhow to connectpanel to wifiwithout callinginPositivepush backon techrequestAnswer aquestion inTeams(Cedar CityCS general)Ask aquestion inTeams(Cedar CityCS general)Learn anew thingabout yourneighborUse anownershipstatement toown call (Seekadvice ifneeded)Catch upon ALLemailsA callbelowbaselinefor AHTPost a workappropriatejoke in Teams(Your team'sgroup chat)Use theword"Marvelous"on a callNobreaks/lunchesover on timefor the dayFullycomplete CGflow on ALLcalls for thedayCompletea call withzero holdsRephrase/restateat beginning ofevery callFinish a callwith no fillerwordshaving beenusedDe-escalate acustomer/haveno escalationsfor the dayNo W/T XFRsto CL unless100% valid(approved bySupervisor/ Sr.Specialist)Mentionchat inclosing for3 callsPost a worktip in teams(Cedar CityCS general)Send a link forsupport.vivint.comto the customer'semail withcustomerpermissionUse the word"Spectacular"on a callTeachcustomerhow toreboot theirown panelThankcustomer forcalling in atend of eachcallLearnsomethingnew inVivintUTeach customerhow to connectpanel to wifiwithout callinginPositivepush backon techrequestAnswer aquestion inTeams(Cedar CityCS general)Ask aquestion inTeams(Cedar CityCS general)Learn anew thingabout yourneighborUse anownershipstatement toown call (Seekadvice ifneeded)Catch upon ALLemailsA callbelowbaselinefor AHTPost a workappropriatejoke in Teams(Your team'sgroup chat)Use theword"Marvelous"on a callNobreaks/lunchesover on timefor the dayFullycomplete CGflow on ALLcalls for thedayCompletea call withzero holdsRephrase/restateat beginning ofevery callFinish a callwith no fillerwordshaving beenusedDe-escalate acustomer/haveno escalationsfor the dayNo W/T XFRsto CL unless100% valid(approved bySupervisor/ Sr.Specialist)Mentionchat inclosing for3 calls

CALL CENTER BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
N
3
G
4
N
5
O
6
G
7
G
8
G
9
B
10
O
11
B
12
O
13
I
14
G
15
O
16
B
17
B
18
I
19
I
20
O
21
B
22
I
23
N
24
I
  1. N-Post a work tip in teams (Cedar City CS general)
  2. N-Send a link for support.vivint.com to the customer's email with customer permission
  3. G-Use the word "Spectacular" on a call
  4. N-Teach customer how to reboot their own panel
  5. O-Thank customer for calling in at end of each call
  6. G-Learn something new in VivintU
  7. G-Teach customer how to connect panel to wifi without calling in
  8. G-Positive push back on tech request
  9. B-Answer a question in Teams (Cedar City CS general)
  10. O-Ask a question in Teams (Cedar City CS general)
  11. B-Learn a new thing about your neighbor
  12. O-Use an ownership statement to own call (Seek advice if needed)
  13. I-Catch up on ALL emails
  14. G-A call below baseline for AHT
  15. O-Post a work appropriate joke in Teams (Your team's group chat)
  16. B-Use the word "Marvelous" on a call
  17. B-No breaks/lunches over on time for the day
  18. I-Fully complete CG flow on ALL calls for the day
  19. I-Complete a call with zero holds
  20. O-Rephrase/restate at beginning of every call
  21. B-Finish a call with no filler words having been used
  22. I-De-escalate a customer/have no escalations for the day
  23. N-No W/T XFRs to CL unless 100% valid (approved by Supervisor/ Sr. Specialist)
  24. I-Mention chat in closing for 3 calls