Nobreaks/lunchesover on timefor the dayRephrase/restateat beginning ofevery callFullycomplete CGflow on ALLcalls for thedayNo W/T XFRsto CL unless100% valid(approved bySupervisor/ Sr.Specialist)Learn anew thingabout yourneighborMentionchat inclosing for3 callsFinish a callwith no fillerwordshaving beenusedCompletea call withzero holdsPost a workappropriatejoke in Teams(Your team'sgroup chat)Answer aquestion inTeams(Cedar CityCS general)Thankcustomer forcalling in atend of eachcallPost a worktip in teams(Cedar CityCS general)Use anownershipstatement toown call (Seekadvice ifneeded)Learnsomethingnew inVivintUDe-escalate acustomer/haveno escalationsfor the dayUse the word"Spectacular"on a callA callbelowbaselinefor AHTUse theword"Marvelous"on a callSend a link forsupport.vivint.comto the customer'semail withcustomerpermissionPositivepush backon techrequestTeach customerhow to connectpanel to wifiwithout callinginTeachcustomerhow toreboot theirown panelCatch upon ALLemailsAsk aquestion inTeams(Cedar CityCS general)Nobreaks/lunchesover on timefor the dayRephrase/restateat beginning ofevery callFullycomplete CGflow on ALLcalls for thedayNo W/T XFRsto CL unless100% valid(approved bySupervisor/ Sr.Specialist)Learn anew thingabout yourneighborMentionchat inclosing for3 callsFinish a callwith no fillerwordshaving beenusedCompletea call withzero holdsPost a workappropriatejoke in Teams(Your team'sgroup chat)Answer aquestion inTeams(Cedar CityCS general)Thankcustomer forcalling in atend of eachcallPost a worktip in teams(Cedar CityCS general)Use anownershipstatement toown call (Seekadvice ifneeded)Learnsomethingnew inVivintUDe-escalate acustomer/haveno escalationsfor the dayUse the word"Spectacular"on a callA callbelowbaselinefor AHTUse theword"Marvelous"on a callSend a link forsupport.vivint.comto the customer'semail withcustomerpermissionPositivepush backon techrequestTeach customerhow to connectpanel to wifiwithout callinginTeachcustomerhow toreboot theirown panelCatch upon ALLemailsAsk aquestion inTeams(Cedar CityCS general)

CALL CENTER BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
O
3
I
4
N
5
B
6
I
7
B
8
I
9
O
10
B
11
O
12
N
13
O
14
G
15
I
16
G
17
G
18
B
19
N
20
G
21
G
22
N
23
I
24
O
  1. B-No breaks/lunches over on time for the day
  2. O-Rephrase/restate at beginning of every call
  3. I-Fully complete CG flow on ALL calls for the day
  4. N-No W/T XFRs to CL unless 100% valid (approved by Supervisor/ Sr. Specialist)
  5. B-Learn a new thing about your neighbor
  6. I-Mention chat in closing for 3 calls
  7. B-Finish a call with no filler words having been used
  8. I-Complete a call with zero holds
  9. O-Post a work appropriate joke in Teams (Your team's group chat)
  10. B-Answer a question in Teams (Cedar City CS general)
  11. O-Thank customer for calling in at end of each call
  12. N-Post a work tip in teams (Cedar City CS general)
  13. O-Use an ownership statement to own call (Seek advice if needed)
  14. G-Learn something new in VivintU
  15. I-De-escalate a customer/have no escalations for the day
  16. G-Use the word "Spectacular" on a call
  17. G-A call below baseline for AHT
  18. B-Use the word "Marvelous" on a call
  19. N-Send a link for support.vivint.com to the customer's email with customer permission
  20. G-Positive push back on tech request
  21. G-Teach customer how to connect panel to wifi without calling in
  22. N-Teach customer how to reboot their own panel
  23. I-Catch up on ALL emails
  24. O-Ask a question in Teams (Cedar City CS general)