Catch upon ALLemailsNobreaks/lunchesover on timefor the dayUse theword"Marvelous"on a callTeachcustomerhow toreboot theirown panelUse anownershipstatement toown call (Seekadvice ifneeded)Post a workappropriatejoke in Teams(Your team'sgroup chat)A callbelowbaselinefor AHTDe-escalate acustomer/haveno escalationsfor the daySend a link forsupport.vivint.comto the customer'semail withcustomerpermissionAnswer aquestion inTeams(Cedar CityCS general)Learnsomethingnew inVivintURephrase/restateat beginning ofevery callNo W/T XFRsto CL unless100% valid(approved bySupervisor/ Sr.Specialist)Learn anew thingabout yourneighborPost a worktip in teams(Cedar CityCS general)Finish a callwith no fillerwordshaving beenusedCompletea call withzero holdsTeach customerhow to connectpanel to wifiwithout callinginThankcustomer forcalling in atend of eachcallUse the word"Spectacular"on a callAsk aquestion inTeams(Cedar CityCS general)Mentionchat inclosing for3 callsFullycomplete CGflow on ALLcalls for thedayPositivepush backon techrequestCatch upon ALLemailsNobreaks/lunchesover on timefor the dayUse theword"Marvelous"on a callTeachcustomerhow toreboot theirown panelUse anownershipstatement toown call (Seekadvice ifneeded)Post a workappropriatejoke in Teams(Your team'sgroup chat)A callbelowbaselinefor AHTDe-escalate acustomer/haveno escalationsfor the daySend a link forsupport.vivint.comto the customer'semail withcustomerpermissionAnswer aquestion inTeams(Cedar CityCS general)Learnsomethingnew inVivintURephrase/restateat beginning ofevery callNo W/T XFRsto CL unless100% valid(approved bySupervisor/ Sr.Specialist)Learn anew thingabout yourneighborPost a worktip in teams(Cedar CityCS general)Finish a callwith no fillerwordshaving beenusedCompletea call withzero holdsTeach customerhow to connectpanel to wifiwithout callinginThankcustomer forcalling in atend of eachcallUse the word"Spectacular"on a callAsk aquestion inTeams(Cedar CityCS general)Mentionchat inclosing for3 callsFullycomplete CGflow on ALLcalls for thedayPositivepush backon techrequest

CALL CENTER BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
B
3
B
4
N
5
O
6
O
7
G
8
I
9
N
10
B
11
G
12
O
13
N
14
B
15
N
16
B
17
I
18
G
19
O
20
G
21
O
22
I
23
I
24
G
  1. I-Catch up on ALL emails
  2. B-No breaks/lunches over on time for the day
  3. B-Use the word "Marvelous" on a call
  4. N-Teach customer how to reboot their own panel
  5. O-Use an ownership statement to own call (Seek advice if needed)
  6. O-Post a work appropriate joke in Teams (Your team's group chat)
  7. G-A call below baseline for AHT
  8. I-De-escalate a customer/have no escalations for the day
  9. N-Send a link for support.vivint.com to the customer's email with customer permission
  10. B-Answer a question in Teams (Cedar City CS general)
  11. G-Learn something new in VivintU
  12. O-Rephrase/restate at beginning of every call
  13. N-No W/T XFRs to CL unless 100% valid (approved by Supervisor/ Sr. Specialist)
  14. B-Learn a new thing about your neighbor
  15. N-Post a work tip in teams (Cedar City CS general)
  16. B-Finish a call with no filler words having been used
  17. I-Complete a call with zero holds
  18. G-Teach customer how to connect panel to wifi without calling in
  19. O-Thank customer for calling in at end of each call
  20. G-Use the word "Spectacular" on a call
  21. O-Ask a question in Teams (Cedar City CS general)
  22. I-Mention chat in closing for 3 calls
  23. I-Fully complete CG flow on ALL calls for the day
  24. G-Positive push back on tech request