Mentionchat inclosing for3 callsTeach customerhow to connectpanel to wifiwithout callinginLearnsomethingnew inVivintUPost a workappropriatejoke in Teams(Your team'sgroup chat)De-escalate acustomer/haveno escalationsfor the dayLearn anew thingabout yourneighborNobreaks/lunchesover on timefor the dayThankcustomer forcalling in atend of eachcallAnswer aquestion inTeams(Cedar CityCS general)No W/T XFRsto CL unless100% valid(approved bySupervisor/ Sr.Specialist)Completea call withzero holdsSend a link forsupport.vivint.comto the customer'semail withcustomerpermissionUse anownershipstatement toown call (Seekadvice ifneeded)Teachcustomerhow toreboot theirown panelUse theword"Marvelous"on a callRephrase/restateat beginning ofevery callPost a worktip in teams(Cedar CityCS general)Fullycomplete CGflow on ALLcalls for thedayA callbelowbaselinefor AHTCatch upon ALLemailsPositivepush backon techrequestAsk aquestion inTeams(Cedar CityCS general)Finish a callwith no fillerwordshaving beenusedUse the word"Spectacular"on a callMentionchat inclosing for3 callsTeach customerhow to connectpanel to wifiwithout callinginLearnsomethingnew inVivintUPost a workappropriatejoke in Teams(Your team'sgroup chat)De-escalate acustomer/haveno escalationsfor the dayLearn anew thingabout yourneighborNobreaks/lunchesover on timefor the dayThankcustomer forcalling in atend of eachcallAnswer aquestion inTeams(Cedar CityCS general)No W/T XFRsto CL unless100% valid(approved bySupervisor/ Sr.Specialist)Completea call withzero holdsSend a link forsupport.vivint.comto the customer'semail withcustomerpermissionUse anownershipstatement toown call (Seekadvice ifneeded)Teachcustomerhow toreboot theirown panelUse theword"Marvelous"on a callRephrase/restateat beginning ofevery callPost a worktip in teams(Cedar CityCS general)Fullycomplete CGflow on ALLcalls for thedayA callbelowbaselinefor AHTCatch upon ALLemailsPositivepush backon techrequestAsk aquestion inTeams(Cedar CityCS general)Finish a callwith no fillerwordshaving beenusedUse the word"Spectacular"on a call

CALL CENTER BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
G
3
G
4
O
5
I
6
B
7
B
8
O
9
B
10
N
11
I
12
N
13
O
14
N
15
B
16
O
17
N
18
I
19
G
20
I
21
G
22
O
23
B
24
G
  1. I-Mention chat in closing for 3 calls
  2. G-Teach customer how to connect panel to wifi without calling in
  3. G-Learn something new in VivintU
  4. O-Post a work appropriate joke in Teams (Your team's group chat)
  5. I-De-escalate a customer/have no escalations for the day
  6. B-Learn a new thing about your neighbor
  7. B-No breaks/lunches over on time for the day
  8. O-Thank customer for calling in at end of each call
  9. B-Answer a question in Teams (Cedar City CS general)
  10. N-No W/T XFRs to CL unless 100% valid (approved by Supervisor/ Sr. Specialist)
  11. I-Complete a call with zero holds
  12. N-Send a link for support.vivint.com to the customer's email with customer permission
  13. O-Use an ownership statement to own call (Seek advice if needed)
  14. N-Teach customer how to reboot their own panel
  15. B-Use the word "Marvelous" on a call
  16. O-Rephrase/restate at beginning of every call
  17. N-Post a work tip in teams (Cedar City CS general)
  18. I-Fully complete CG flow on ALL calls for the day
  19. G-A call below baseline for AHT
  20. I-Catch up on ALL emails
  21. G-Positive push back on tech request
  22. O-Ask a question in Teams (Cedar City CS general)
  23. B-Finish a call with no filler words having been used
  24. G-Use the word "Spectacular" on a call