Post a workappropriatejoke in Teams(Your team'sgroup chat)Completea call withzero holdsSend a link forsupport.vivint.comto the customer'semail withcustomerpermissionUse anownershipstatement toown call (Seekadvice ifneeded)Positivepush backon techrequestCatch upon ALLemailsLearn anew thingabout yourneighborFullycomplete CGflow on ALLcalls for thedayDe-escalate acustomer/haveno escalationsfor the dayAsk aquestion inTeams(Cedar CityCS general)Teach customerhow to connectpanel to wifiwithout callinginA callbelowbaselinefor AHTNo W/T XFRsto CL unless100% valid(approved bySupervisor/ Sr.Specialist)Learnsomethingnew inVivintUUse theword"Marvelous"on a callAnswer aquestion inTeams(Cedar CityCS general)Post a worktip in teams(Cedar CityCS general)Thankcustomer forcalling in atend of eachcallFinish a callwith no fillerwordshaving beenusedMentionchat inclosing for3 callsNobreaks/lunchesover on timefor the dayUse the word"Spectacular"on a callTeachcustomerhow toreboot theirown panelRephrase/restateat beginning ofevery callPost a workappropriatejoke in Teams(Your team'sgroup chat)Completea call withzero holdsSend a link forsupport.vivint.comto the customer'semail withcustomerpermissionUse anownershipstatement toown call (Seekadvice ifneeded)Positivepush backon techrequestCatch upon ALLemailsLearn anew thingabout yourneighborFullycomplete CGflow on ALLcalls for thedayDe-escalate acustomer/haveno escalationsfor the dayAsk aquestion inTeams(Cedar CityCS general)Teach customerhow to connectpanel to wifiwithout callinginA callbelowbaselinefor AHTNo W/T XFRsto CL unless100% valid(approved bySupervisor/ Sr.Specialist)Learnsomethingnew inVivintUUse theword"Marvelous"on a callAnswer aquestion inTeams(Cedar CityCS general)Post a worktip in teams(Cedar CityCS general)Thankcustomer forcalling in atend of eachcallFinish a callwith no fillerwordshaving beenusedMentionchat inclosing for3 callsNobreaks/lunchesover on timefor the dayUse the word"Spectacular"on a callTeachcustomerhow toreboot theirown panelRephrase/restateat beginning ofevery call

CALL CENTER BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
I
3
N
4
O
5
G
6
I
7
B
8
I
9
I
10
O
11
G
12
G
13
N
14
G
15
B
16
B
17
N
18
O
19
B
20
I
21
B
22
G
23
N
24
O
  1. O-Post a work appropriate joke in Teams (Your team's group chat)
  2. I-Complete a call with zero holds
  3. N-Send a link for support.vivint.com to the customer's email with customer permission
  4. O-Use an ownership statement to own call (Seek advice if needed)
  5. G-Positive push back on tech request
  6. I-Catch up on ALL emails
  7. B-Learn a new thing about your neighbor
  8. I-Fully complete CG flow on ALL calls for the day
  9. I-De-escalate a customer/have no escalations for the day
  10. O-Ask a question in Teams (Cedar City CS general)
  11. G-Teach customer how to connect panel to wifi without calling in
  12. G-A call below baseline for AHT
  13. N-No W/T XFRs to CL unless 100% valid (approved by Supervisor/ Sr. Specialist)
  14. G-Learn something new in VivintU
  15. B-Use the word "Marvelous" on a call
  16. B-Answer a question in Teams (Cedar City CS general)
  17. N-Post a work tip in teams (Cedar City CS general)
  18. O-Thank customer for calling in at end of each call
  19. B-Finish a call with no filler words having been used
  20. I-Mention chat in closing for 3 calls
  21. B-No breaks/lunches over on time for the day
  22. G-Use the word "Spectacular" on a call
  23. N-Teach customer how to reboot their own panel
  24. O-Rephrase/restate at beginning of every call