Fullycomplete CGflow on ALLcalls for thedayPost a workappropriatejoke in Teams(Your team'sgroup chat)Use theword"Marvelous"on a callCatch upon ALLemailsA callbelowbaselinefor AHTDe-escalate acustomer/haveno escalationsfor the dayUse the word"Spectacular"on a callUse anownershipstatement toown call (Seekadvice ifneeded)Thankcustomer forcalling in atend of eachcallRephrase/restateat beginning ofevery callSend a link forsupport.vivint.comto the customer'semail withcustomerpermissionTeach customerhow to connectpanel to wifiwithout callinginNobreaks/lunchesover on timefor the dayAnswer aquestion inTeams(Cedar CityCS general)No W/T XFRsto CL unless100% valid(approved bySupervisor/ Sr.Specialist)Teachcustomerhow toreboot theirown panelLearnsomethingnew inVivintULearn anew thingabout yourneighborCompletea call withzero holdsPost a worktip in teams(Cedar CityCS general)Finish a callwith no fillerwordshaving beenusedPositivepush backon techrequestAsk aquestion inTeams(Cedar CityCS general)Mentionchat inclosing for3 callsFullycomplete CGflow on ALLcalls for thedayPost a workappropriatejoke in Teams(Your team'sgroup chat)Use theword"Marvelous"on a callCatch upon ALLemailsA callbelowbaselinefor AHTDe-escalate acustomer/haveno escalationsfor the dayUse the word"Spectacular"on a callUse anownershipstatement toown call (Seekadvice ifneeded)Thankcustomer forcalling in atend of eachcallRephrase/restateat beginning ofevery callSend a link forsupport.vivint.comto the customer'semail withcustomerpermissionTeach customerhow to connectpanel to wifiwithout callinginNobreaks/lunchesover on timefor the dayAnswer aquestion inTeams(Cedar CityCS general)No W/T XFRsto CL unless100% valid(approved bySupervisor/ Sr.Specialist)Teachcustomerhow toreboot theirown panelLearnsomethingnew inVivintULearn anew thingabout yourneighborCompletea call withzero holdsPost a worktip in teams(Cedar CityCS general)Finish a callwith no fillerwordshaving beenusedPositivepush backon techrequestAsk aquestion inTeams(Cedar CityCS general)Mentionchat inclosing for3 calls

CALL CENTER BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
O
3
B
4
I
5
G
6
I
7
G
8
O
9
O
10
O
11
N
12
G
13
B
14
B
15
N
16
N
17
G
18
B
19
I
20
N
21
B
22
G
23
O
24
I
  1. I-Fully complete CG flow on ALL calls for the day
  2. O-Post a work appropriate joke in Teams (Your team's group chat)
  3. B-Use the word "Marvelous" on a call
  4. I-Catch up on ALL emails
  5. G-A call below baseline for AHT
  6. I-De-escalate a customer/have no escalations for the day
  7. G-Use the word "Spectacular" on a call
  8. O-Use an ownership statement to own call (Seek advice if needed)
  9. O-Thank customer for calling in at end of each call
  10. O-Rephrase/restate at beginning of every call
  11. N-Send a link for support.vivint.com to the customer's email with customer permission
  12. G-Teach customer how to connect panel to wifi without calling in
  13. B-No breaks/lunches over on time for the day
  14. B-Answer a question in Teams (Cedar City CS general)
  15. N-No W/T XFRs to CL unless 100% valid (approved by Supervisor/ Sr. Specialist)
  16. N-Teach customer how to reboot their own panel
  17. G-Learn something new in VivintU
  18. B-Learn a new thing about your neighbor
  19. I-Complete a call with zero holds
  20. N-Post a work tip in teams (Cedar City CS general)
  21. B-Finish a call with no filler words having been used
  22. G-Positive push back on tech request
  23. O-Ask a question in Teams (Cedar City CS general)
  24. I-Mention chat in closing for 3 calls