Teachcustomerhow toreboot theirown panelNo W/T XFRsto CL unless100% valid(approved bySupervisor/ Sr.Specialist)Use the word"Spectacular"on a callMentionchat inclosing for3 callsPost a worktip in teams(Cedar CityCS general)Fullycomplete CGflow on ALLcalls for thedayUse anownershipstatement toown call (Seekadvice ifneeded)Learn anew thingabout yourneighborRephrase/restateat beginning ofevery callUse theword"Marvelous"on a callPositivepush backon techrequestTeach customerhow to connectpanel to wifiwithout callinginDe-escalate acustomer/haveno escalationsfor the dayA callbelowbaselinefor AHTLearnsomethingnew inVivintUSend a link forsupport.vivint.comto the customer'semail withcustomerpermissionPost a workappropriatejoke in Teams(Your team'sgroup chat)Catch upon ALLemailsFinish a callwith no fillerwordshaving beenusedAnswer aquestion inTeams(Cedar CityCS general)Completea call withzero holdsNobreaks/lunchesover on timefor the dayAsk aquestion inTeams(Cedar CityCS general)Thankcustomer forcalling in atend of eachcallTeachcustomerhow toreboot theirown panelNo W/T XFRsto CL unless100% valid(approved bySupervisor/ Sr.Specialist)Use the word"Spectacular"on a callMentionchat inclosing for3 callsPost a worktip in teams(Cedar CityCS general)Fullycomplete CGflow on ALLcalls for thedayUse anownershipstatement toown call (Seekadvice ifneeded)Learn anew thingabout yourneighborRephrase/restateat beginning ofevery callUse theword"Marvelous"on a callPositivepush backon techrequestTeach customerhow to connectpanel to wifiwithout callinginDe-escalate acustomer/haveno escalationsfor the dayA callbelowbaselinefor AHTLearnsomethingnew inVivintUSend a link forsupport.vivint.comto the customer'semail withcustomerpermissionPost a workappropriatejoke in Teams(Your team'sgroup chat)Catch upon ALLemailsFinish a callwith no fillerwordshaving beenusedAnswer aquestion inTeams(Cedar CityCS general)Completea call withzero holdsNobreaks/lunchesover on timefor the dayAsk aquestion inTeams(Cedar CityCS general)Thankcustomer forcalling in atend of eachcall

CALL CENTER BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
N
3
G
4
I
5
N
6
I
7
O
8
B
9
O
10
B
11
G
12
G
13
I
14
G
15
G
16
N
17
O
18
I
19
B
20
B
21
I
22
B
23
O
24
O
  1. N-Teach customer how to reboot their own panel
  2. N-No W/T XFRs to CL unless 100% valid (approved by Supervisor/ Sr. Specialist)
  3. G-Use the word "Spectacular" on a call
  4. I-Mention chat in closing for 3 calls
  5. N-Post a work tip in teams (Cedar City CS general)
  6. I-Fully complete CG flow on ALL calls for the day
  7. O-Use an ownership statement to own call (Seek advice if needed)
  8. B-Learn a new thing about your neighbor
  9. O-Rephrase/restate at beginning of every call
  10. B-Use the word "Marvelous" on a call
  11. G-Positive push back on tech request
  12. G-Teach customer how to connect panel to wifi without calling in
  13. I-De-escalate a customer/have no escalations for the day
  14. G-A call below baseline for AHT
  15. G-Learn something new in VivintU
  16. N-Send a link for support.vivint.com to the customer's email with customer permission
  17. O-Post a work appropriate joke in Teams (Your team's group chat)
  18. I-Catch up on ALL emails
  19. B-Finish a call with no filler words having been used
  20. B-Answer a question in Teams (Cedar City CS general)
  21. I-Complete a call with zero holds
  22. B-No breaks/lunches over on time for the day
  23. O-Ask a question in Teams (Cedar City CS general)
  24. O-Thank customer for calling in at end of each call