Teach customerhow to connectpanel to wifiwithout callinginUse theword"Marvelous"on a callFinish a callwith no fillerwordshaving beenusedNo W/T XFRsto CL unless100% valid(approved bySupervisor/ Sr.Specialist)Post a worktip in teams(Cedar CityCS general)Rephrase/restateat beginning ofevery callUse anownershipstatement toown call (Seekadvice ifneeded)Learnsomethingnew inVivintUAnswer aquestion inTeams(Cedar CityCS general)Thankcustomer forcalling in atend of eachcallPositivepush backon techrequestMentionchat inclosing for3 callsFullycomplete CGflow on ALLcalls for thedaySend a link forsupport.vivint.comto the customer'semail withcustomerpermissionUse the word"Spectacular"on a callTeachcustomerhow toreboot theirown panelCompletea call withzero holdsPost a workappropriatejoke in Teams(Your team'sgroup chat)Ask aquestion inTeams(Cedar CityCS general)A callbelowbaselinefor AHTLearn anew thingabout yourneighborCatch upon ALLemailsDe-escalate acustomer/haveno escalationsfor the dayNobreaks/lunchesover on timefor the dayTeach customerhow to connectpanel to wifiwithout callinginUse theword"Marvelous"on a callFinish a callwith no fillerwordshaving beenusedNo W/T XFRsto CL unless100% valid(approved bySupervisor/ Sr.Specialist)Post a worktip in teams(Cedar CityCS general)Rephrase/restateat beginning ofevery callUse anownershipstatement toown call (Seekadvice ifneeded)Learnsomethingnew inVivintUAnswer aquestion inTeams(Cedar CityCS general)Thankcustomer forcalling in atend of eachcallPositivepush backon techrequestMentionchat inclosing for3 callsFullycomplete CGflow on ALLcalls for thedaySend a link forsupport.vivint.comto the customer'semail withcustomerpermissionUse the word"Spectacular"on a callTeachcustomerhow toreboot theirown panelCompletea call withzero holdsPost a workappropriatejoke in Teams(Your team'sgroup chat)Ask aquestion inTeams(Cedar CityCS general)A callbelowbaselinefor AHTLearn anew thingabout yourneighborCatch upon ALLemailsDe-escalate acustomer/haveno escalationsfor the dayNobreaks/lunchesover on timefor the day

CALL CENTER BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
B
3
B
4
N
5
N
6
O
7
O
8
G
9
B
10
O
11
G
12
I
13
I
14
N
15
G
16
N
17
I
18
O
19
O
20
G
21
B
22
I
23
I
24
B
  1. G-Teach customer how to connect panel to wifi without calling in
  2. B-Use the word "Marvelous" on a call
  3. B-Finish a call with no filler words having been used
  4. N-No W/T XFRs to CL unless 100% valid (approved by Supervisor/ Sr. Specialist)
  5. N-Post a work tip in teams (Cedar City CS general)
  6. O-Rephrase/restate at beginning of every call
  7. O-Use an ownership statement to own call (Seek advice if needed)
  8. G-Learn something new in VivintU
  9. B-Answer a question in Teams (Cedar City CS general)
  10. O-Thank customer for calling in at end of each call
  11. G-Positive push back on tech request
  12. I-Mention chat in closing for 3 calls
  13. I-Fully complete CG flow on ALL calls for the day
  14. N-Send a link for support.vivint.com to the customer's email with customer permission
  15. G-Use the word "Spectacular" on a call
  16. N-Teach customer how to reboot their own panel
  17. I-Complete a call with zero holds
  18. O-Post a work appropriate joke in Teams (Your team's group chat)
  19. O-Ask a question in Teams (Cedar City CS general)
  20. G-A call below baseline for AHT
  21. B-Learn a new thing about your neighbor
  22. I-Catch up on ALL emails
  23. I-De-escalate a customer/have no escalations for the day
  24. B-No breaks/lunches over on time for the day