De-escalate acustomer/haveno escalationsfor the dayAnswer aquestion inTeams(Cedar CityCS general)Use anownershipstatement toown call (Seekadvice ifneeded)Fullycomplete CGflow on ALLcalls for thedayNo W/T XFRsto CL unless100% valid(approved bySupervisor/ Sr.Specialist)Rephrase/restateat beginning ofevery callCompletea call withzero holdsFinish a callwith no fillerwordshaving beenusedNobreaks/lunchesover on timefor the dayAsk aquestion inTeams(Cedar CityCS general)Learnsomethingnew inVivintUPost a worktip in teams(Cedar CityCS general)Post a workappropriatejoke in Teams(Your team'sgroup chat)Teachcustomerhow toreboot theirown panelLearn anew thingabout yourneighborA callbelowbaselinefor AHTPositivepush backon techrequestSend a link forsupport.vivint.comto the customer'semail withcustomerpermissionTeach customerhow to connectpanel to wifiwithout callinginMentionchat inclosing for3 callsUse theword"Marvelous"on a callCatch upon ALLemailsThankcustomer forcalling in atend of eachcallUse the word"Spectacular"on a callDe-escalate acustomer/haveno escalationsfor the dayAnswer aquestion inTeams(Cedar CityCS general)Use anownershipstatement toown call (Seekadvice ifneeded)Fullycomplete CGflow on ALLcalls for thedayNo W/T XFRsto CL unless100% valid(approved bySupervisor/ Sr.Specialist)Rephrase/restateat beginning ofevery callCompletea call withzero holdsFinish a callwith no fillerwordshaving beenusedNobreaks/lunchesover on timefor the dayAsk aquestion inTeams(Cedar CityCS general)Learnsomethingnew inVivintUPost a worktip in teams(Cedar CityCS general)Post a workappropriatejoke in Teams(Your team'sgroup chat)Teachcustomerhow toreboot theirown panelLearn anew thingabout yourneighborA callbelowbaselinefor AHTPositivepush backon techrequestSend a link forsupport.vivint.comto the customer'semail withcustomerpermissionTeach customerhow to connectpanel to wifiwithout callinginMentionchat inclosing for3 callsUse theword"Marvelous"on a callCatch upon ALLemailsThankcustomer forcalling in atend of eachcallUse the word"Spectacular"on a call

CALL CENTER BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
B
3
O
4
I
5
N
6
O
7
I
8
B
9
B
10
O
11
G
12
N
13
O
14
N
15
B
16
G
17
G
18
N
19
G
20
I
21
B
22
I
23
O
24
G
  1. I-De-escalate a customer/have no escalations for the day
  2. B-Answer a question in Teams (Cedar City CS general)
  3. O-Use an ownership statement to own call (Seek advice if needed)
  4. I-Fully complete CG flow on ALL calls for the day
  5. N-No W/T XFRs to CL unless 100% valid (approved by Supervisor/ Sr. Specialist)
  6. O-Rephrase/restate at beginning of every call
  7. I-Complete a call with zero holds
  8. B-Finish a call with no filler words having been used
  9. B-No breaks/lunches over on time for the day
  10. O-Ask a question in Teams (Cedar City CS general)
  11. G-Learn something new in VivintU
  12. N-Post a work tip in teams (Cedar City CS general)
  13. O-Post a work appropriate joke in Teams (Your team's group chat)
  14. N-Teach customer how to reboot their own panel
  15. B-Learn a new thing about your neighbor
  16. G-A call below baseline for AHT
  17. G-Positive push back on tech request
  18. N-Send a link for support.vivint.com to the customer's email with customer permission
  19. G-Teach customer how to connect panel to wifi without calling in
  20. I-Mention chat in closing for 3 calls
  21. B-Use the word "Marvelous" on a call
  22. I-Catch up on ALL emails
  23. O-Thank customer for calling in at end of each call
  24. G-Use the word "Spectacular" on a call