Use theword"Marvelous"on a callTeachcustomerhow toreboot theirown panelUse anownershipstatement toown call (Seekadvice ifneeded)Mentionchat inclosing for3 callsCatch upon ALLemailsFinish a callwith no fillerwordshaving beenusedPost a worktip in teams(Cedar CityCS general)Use the word"Spectacular"on a callRephrase/restateat beginning ofevery callNobreaks/lunchesover on timefor the dayFullycomplete CGflow on ALLcalls for thedayDe-escalate acustomer/haveno escalationsfor the dayAsk aquestion inTeams(Cedar CityCS general)Send a link forsupport.vivint.comto the customer'semail withcustomerpermissionLearn anew thingabout yourneighborCompletea call withzero holdsPositivepush backon techrequestAnswer aquestion inTeams(Cedar CityCS general)No W/T XFRsto CL unless100% valid(approved bySupervisor/ Sr.Specialist)Teach customerhow to connectpanel to wifiwithout callinginLearnsomethingnew inVivintUA callbelowbaselinefor AHTPost a workappropriatejoke in Teams(Your team'sgroup chat)Thankcustomer forcalling in atend of eachcallUse theword"Marvelous"on a callTeachcustomerhow toreboot theirown panelUse anownershipstatement toown call (Seekadvice ifneeded)Mentionchat inclosing for3 callsCatch upon ALLemailsFinish a callwith no fillerwordshaving beenusedPost a worktip in teams(Cedar CityCS general)Use the word"Spectacular"on a callRephrase/restateat beginning ofevery callNobreaks/lunchesover on timefor the dayFullycomplete CGflow on ALLcalls for thedayDe-escalate acustomer/haveno escalationsfor the dayAsk aquestion inTeams(Cedar CityCS general)Send a link forsupport.vivint.comto the customer'semail withcustomerpermissionLearn anew thingabout yourneighborCompletea call withzero holdsPositivepush backon techrequestAnswer aquestion inTeams(Cedar CityCS general)No W/T XFRsto CL unless100% valid(approved bySupervisor/ Sr.Specialist)Teach customerhow to connectpanel to wifiwithout callinginLearnsomethingnew inVivintUA callbelowbaselinefor AHTPost a workappropriatejoke in Teams(Your team'sgroup chat)Thankcustomer forcalling in atend of eachcall

CALL CENTER BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
N
3
O
4
I
5
I
6
B
7
N
8
G
9
O
10
B
11
I
12
I
13
O
14
N
15
B
16
I
17
G
18
B
19
N
20
G
21
G
22
G
23
O
24
O
  1. B-Use the word "Marvelous" on a call
  2. N-Teach customer how to reboot their own panel
  3. O-Use an ownership statement to own call (Seek advice if needed)
  4. I-Mention chat in closing for 3 calls
  5. I-Catch up on ALL emails
  6. B-Finish a call with no filler words having been used
  7. N-Post a work tip in teams (Cedar City CS general)
  8. G-Use the word "Spectacular" on a call
  9. O-Rephrase/restate at beginning of every call
  10. B-No breaks/lunches over on time for the day
  11. I-Fully complete CG flow on ALL calls for the day
  12. I-De-escalate a customer/have no escalations for the day
  13. O-Ask a question in Teams (Cedar City CS general)
  14. N-Send a link for support.vivint.com to the customer's email with customer permission
  15. B-Learn a new thing about your neighbor
  16. I-Complete a call with zero holds
  17. G-Positive push back on tech request
  18. B-Answer a question in Teams (Cedar City CS general)
  19. N-No W/T XFRs to CL unless 100% valid (approved by Supervisor/ Sr. Specialist)
  20. G-Teach customer how to connect panel to wifi without calling in
  21. G-Learn something new in VivintU
  22. G-A call below baseline for AHT
  23. O-Post a work appropriate joke in Teams (Your team's group chat)
  24. O-Thank customer for calling in at end of each call