Fullycomplete CGflow on ALLcalls for thedayLearnsomethingnew inVivintURephrase/restateat beginning ofevery callFinish a callwith no fillerwordshaving beenusedPost a worktip in teams(Cedar CityCS general)Post a workappropriatejoke in Teams(Your team'sgroup chat)Catch upon ALLemailsTeachcustomerhow toreboot theirown panelUse theword"Marvelous"on a callUse anownershipstatement toown call (Seekadvice ifneeded)Use the word"Spectacular"on a callPositivepush backon techrequestDe-escalate acustomer/haveno escalationsfor the dayNo W/T XFRsto CL unless100% valid(approved bySupervisor/ Sr.Specialist)Ask aquestion inTeams(Cedar CityCS general)A callbelowbaselinefor AHTSend a link forsupport.vivint.comto the customer'semail withcustomerpermissionThankcustomer forcalling in atend of eachcallNobreaks/lunchesover on timefor the dayMentionchat inclosing for3 callsTeach customerhow to connectpanel to wifiwithout callinginAnswer aquestion inTeams(Cedar CityCS general)Completea call withzero holdsLearn anew thingabout yourneighborFullycomplete CGflow on ALLcalls for thedayLearnsomethingnew inVivintURephrase/restateat beginning ofevery callFinish a callwith no fillerwordshaving beenusedPost a worktip in teams(Cedar CityCS general)Post a workappropriatejoke in Teams(Your team'sgroup chat)Catch upon ALLemailsTeachcustomerhow toreboot theirown panelUse theword"Marvelous"on a callUse anownershipstatement toown call (Seekadvice ifneeded)Use the word"Spectacular"on a callPositivepush backon techrequestDe-escalate acustomer/haveno escalationsfor the dayNo W/T XFRsto CL unless100% valid(approved bySupervisor/ Sr.Specialist)Ask aquestion inTeams(Cedar CityCS general)A callbelowbaselinefor AHTSend a link forsupport.vivint.comto the customer'semail withcustomerpermissionThankcustomer forcalling in atend of eachcallNobreaks/lunchesover on timefor the dayMentionchat inclosing for3 callsTeach customerhow to connectpanel to wifiwithout callinginAnswer aquestion inTeams(Cedar CityCS general)Completea call withzero holdsLearn anew thingabout yourneighbor

CALL CENTER BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
G
3
O
4
B
5
N
6
O
7
I
8
N
9
B
10
O
11
G
12
G
13
I
14
N
15
O
16
G
17
N
18
O
19
B
20
I
21
G
22
B
23
I
24
B
  1. I-Fully complete CG flow on ALL calls for the day
  2. G-Learn something new in VivintU
  3. O-Rephrase/restate at beginning of every call
  4. B-Finish a call with no filler words having been used
  5. N-Post a work tip in teams (Cedar City CS general)
  6. O-Post a work appropriate joke in Teams (Your team's group chat)
  7. I-Catch up on ALL emails
  8. N-Teach customer how to reboot their own panel
  9. B-Use the word "Marvelous" on a call
  10. O-Use an ownership statement to own call (Seek advice if needed)
  11. G-Use the word "Spectacular" on a call
  12. G-Positive push back on tech request
  13. I-De-escalate a customer/have no escalations for the day
  14. N-No W/T XFRs to CL unless 100% valid (approved by Supervisor/ Sr. Specialist)
  15. O-Ask a question in Teams (Cedar City CS general)
  16. G-A call below baseline for AHT
  17. N-Send a link for support.vivint.com to the customer's email with customer permission
  18. O-Thank customer for calling in at end of each call
  19. B-No breaks/lunches over on time for the day
  20. I-Mention chat in closing for 3 calls
  21. G-Teach customer how to connect panel to wifi without calling in
  22. B-Answer a question in Teams (Cedar City CS general)
  23. I-Complete a call with zero holds
  24. B-Learn a new thing about your neighbor