No W/T XFRsto CL unless100% valid(approved bySupervisor/ Sr.Specialist)Completea call withzero holdsThankcustomer forcalling in atend of eachcallRephrase/restateat beginning ofevery callTeachcustomerhow toreboot theirown panelLearn anew thingabout yourneighborAnswer aquestion inTeams(Cedar CityCS general)Positivepush backon techrequestFullycomplete CGflow on ALLcalls for thedayUse anownershipstatement toown call (Seekadvice ifneeded)Post a worktip in teams(Cedar CityCS general)Send a link forsupport.vivint.comto the customer'semail withcustomerpermissionUse theword"Marvelous"on a callA callbelowbaselinefor AHTDe-escalate acustomer/haveno escalationsfor the dayTeach customerhow to connectpanel to wifiwithout callinginLearnsomethingnew inVivintUMentionchat inclosing for3 callsFinish a callwith no fillerwordshaving beenusedPost a workappropriatejoke in Teams(Your team'sgroup chat)Nobreaks/lunchesover on timefor the dayUse the word"Spectacular"on a callAsk aquestion inTeams(Cedar CityCS general)Catch upon ALLemailsNo W/T XFRsto CL unless100% valid(approved bySupervisor/ Sr.Specialist)Completea call withzero holdsThankcustomer forcalling in atend of eachcallRephrase/restateat beginning ofevery callTeachcustomerhow toreboot theirown panelLearn anew thingabout yourneighborAnswer aquestion inTeams(Cedar CityCS general)Positivepush backon techrequestFullycomplete CGflow on ALLcalls for thedayUse anownershipstatement toown call (Seekadvice ifneeded)Post a worktip in teams(Cedar CityCS general)Send a link forsupport.vivint.comto the customer'semail withcustomerpermissionUse theword"Marvelous"on a callA callbelowbaselinefor AHTDe-escalate acustomer/haveno escalationsfor the dayTeach customerhow to connectpanel to wifiwithout callinginLearnsomethingnew inVivintUMentionchat inclosing for3 callsFinish a callwith no fillerwordshaving beenusedPost a workappropriatejoke in Teams(Your team'sgroup chat)Nobreaks/lunchesover on timefor the dayUse the word"Spectacular"on a callAsk aquestion inTeams(Cedar CityCS general)Catch upon ALLemails

CALL CENTER BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
I
3
O
4
O
5
N
6
B
7
B
8
G
9
I
10
O
11
N
12
N
13
B
14
G
15
I
16
G
17
G
18
I
19
B
20
O
21
B
22
G
23
O
24
I
  1. N-No W/T XFRs to CL unless 100% valid (approved by Supervisor/ Sr. Specialist)
  2. I-Complete a call with zero holds
  3. O-Thank customer for calling in at end of each call
  4. O-Rephrase/restate at beginning of every call
  5. N-Teach customer how to reboot their own panel
  6. B-Learn a new thing about your neighbor
  7. B-Answer a question in Teams (Cedar City CS general)
  8. G-Positive push back on tech request
  9. I-Fully complete CG flow on ALL calls for the day
  10. O-Use an ownership statement to own call (Seek advice if needed)
  11. N-Post a work tip in teams (Cedar City CS general)
  12. N-Send a link for support.vivint.com to the customer's email with customer permission
  13. B-Use the word "Marvelous" on a call
  14. G-A call below baseline for AHT
  15. I-De-escalate a customer/have no escalations for the day
  16. G-Teach customer how to connect panel to wifi without calling in
  17. G-Learn something new in VivintU
  18. I-Mention chat in closing for 3 calls
  19. B-Finish a call with no filler words having been used
  20. O-Post a work appropriate joke in Teams (Your team's group chat)
  21. B-No breaks/lunches over on time for the day
  22. G-Use the word "Spectacular" on a call
  23. O-Ask a question in Teams (Cedar City CS general)
  24. I-Catch up on ALL emails