Send a link forsupport.vivint.comto the customer'semail withcustomerpermissionPositivepush backon techrequestUse the word"Spectacular"on a callRephrase/restateat beginning ofevery callMentionchat inclosing for3 callsLearnsomethingnew inVivintUPost a worktip in teams(Cedar CityCS general)Answer aquestion inTeams(Cedar CityCS general)Finish a callwith no fillerwordshaving beenusedAsk aquestion inTeams(Cedar CityCS general)No W/T XFRsto CL unless100% valid(approved bySupervisor/ Sr.Specialist)Thankcustomer forcalling in atend of eachcallUse anownershipstatement toown call (Seekadvice ifneeded)A callbelowbaselinefor AHTUse theword"Marvelous"on a callFullycomplete CGflow on ALLcalls for thedayTeachcustomerhow toreboot theirown panelLearn anew thingabout yourneighborCatch upon ALLemailsDe-escalate acustomer/haveno escalationsfor the dayNobreaks/lunchesover on timefor the dayPost a workappropriatejoke in Teams(Your team'sgroup chat)Teach customerhow to connectpanel to wifiwithout callinginCompletea call withzero holdsSend a link forsupport.vivint.comto the customer'semail withcustomerpermissionPositivepush backon techrequestUse the word"Spectacular"on a callRephrase/restateat beginning ofevery callMentionchat inclosing for3 callsLearnsomethingnew inVivintUPost a worktip in teams(Cedar CityCS general)Answer aquestion inTeams(Cedar CityCS general)Finish a callwith no fillerwordshaving beenusedAsk aquestion inTeams(Cedar CityCS general)No W/T XFRsto CL unless100% valid(approved bySupervisor/ Sr.Specialist)Thankcustomer forcalling in atend of eachcallUse anownershipstatement toown call (Seekadvice ifneeded)A callbelowbaselinefor AHTUse theword"Marvelous"on a callFullycomplete CGflow on ALLcalls for thedayTeachcustomerhow toreboot theirown panelLearn anew thingabout yourneighborCatch upon ALLemailsDe-escalate acustomer/haveno escalationsfor the dayNobreaks/lunchesover on timefor the dayPost a workappropriatejoke in Teams(Your team'sgroup chat)Teach customerhow to connectpanel to wifiwithout callinginCompletea call withzero holds

CALL CENTER BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
G
3
G
4
O
5
I
6
G
7
N
8
B
9
B
10
O
11
N
12
O
13
O
14
G
15
B
16
I
17
N
18
B
19
I
20
I
21
B
22
O
23
G
24
I
  1. N-Send a link for support.vivint.com to the customer's email with customer permission
  2. G-Positive push back on tech request
  3. G-Use the word "Spectacular" on a call
  4. O-Rephrase/restate at beginning of every call
  5. I-Mention chat in closing for 3 calls
  6. G-Learn something new in VivintU
  7. N-Post a work tip in teams (Cedar City CS general)
  8. B-Answer a question in Teams (Cedar City CS general)
  9. B-Finish a call with no filler words having been used
  10. O-Ask a question in Teams (Cedar City CS general)
  11. N-No W/T XFRs to CL unless 100% valid (approved by Supervisor/ Sr. Specialist)
  12. O-Thank customer for calling in at end of each call
  13. O-Use an ownership statement to own call (Seek advice if needed)
  14. G-A call below baseline for AHT
  15. B-Use the word "Marvelous" on a call
  16. I-Fully complete CG flow on ALL calls for the day
  17. N-Teach customer how to reboot their own panel
  18. B-Learn a new thing about your neighbor
  19. I-Catch up on ALL emails
  20. I-De-escalate a customer/have no escalations for the day
  21. B-No breaks/lunches over on time for the day
  22. O-Post a work appropriate joke in Teams (Your team's group chat)
  23. G-Teach customer how to connect panel to wifi without calling in
  24. I-Complete a call with zero holds