Nobreaks/lunchesover on timefor the dayCatch upon ALLemailsUse theword"Marvelous"on a callUse anownershipstatement toown call (Seekadvice ifneeded)Thankcustomer forcalling in atend of eachcallA callbelowbaselinefor AHTPost a worktip in teams(Cedar CityCS general)Ask aquestion inTeams(Cedar CityCS general)Teachcustomerhow toreboot theirown panelLearnsomethingnew inVivintUDe-escalate acustomer/haveno escalationsfor the dayLearn anew thingabout yourneighborUse the word"Spectacular"on a callAnswer aquestion inTeams(Cedar CityCS general)Send a link forsupport.vivint.comto the customer'semail withcustomerpermissionMentionchat inclosing for3 callsFullycomplete CGflow on ALLcalls for thedayTeach customerhow to connectpanel to wifiwithout callinginRephrase/restateat beginning ofevery callCompletea call withzero holdsFinish a callwith no fillerwordshaving beenusedPositivepush backon techrequestPost a workappropriatejoke in Teams(Your team'sgroup chat)No W/T XFRsto CL unless100% valid(approved bySupervisor/ Sr.Specialist)Nobreaks/lunchesover on timefor the dayCatch upon ALLemailsUse theword"Marvelous"on a callUse anownershipstatement toown call (Seekadvice ifneeded)Thankcustomer forcalling in atend of eachcallA callbelowbaselinefor AHTPost a worktip in teams(Cedar CityCS general)Ask aquestion inTeams(Cedar CityCS general)Teachcustomerhow toreboot theirown panelLearnsomethingnew inVivintUDe-escalate acustomer/haveno escalationsfor the dayLearn anew thingabout yourneighborUse the word"Spectacular"on a callAnswer aquestion inTeams(Cedar CityCS general)Send a link forsupport.vivint.comto the customer'semail withcustomerpermissionMentionchat inclosing for3 callsFullycomplete CGflow on ALLcalls for thedayTeach customerhow to connectpanel to wifiwithout callinginRephrase/restateat beginning ofevery callCompletea call withzero holdsFinish a callwith no fillerwordshaving beenusedPositivepush backon techrequestPost a workappropriatejoke in Teams(Your team'sgroup chat)No W/T XFRsto CL unless100% valid(approved bySupervisor/ Sr.Specialist)

CALL CENTER BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
I
3
B
4
O
5
O
6
G
7
N
8
O
9
N
10
G
11
I
12
B
13
G
14
B
15
N
16
I
17
I
18
G
19
O
20
I
21
B
22
G
23
O
24
N
  1. B-No breaks/lunches over on time for the day
  2. I-Catch up on ALL emails
  3. B-Use the word "Marvelous" on a call
  4. O-Use an ownership statement to own call (Seek advice if needed)
  5. O-Thank customer for calling in at end of each call
  6. G-A call below baseline for AHT
  7. N-Post a work tip in teams (Cedar City CS general)
  8. O-Ask a question in Teams (Cedar City CS general)
  9. N-Teach customer how to reboot their own panel
  10. G-Learn something new in VivintU
  11. I-De-escalate a customer/have no escalations for the day
  12. B-Learn a new thing about your neighbor
  13. G-Use the word "Spectacular" on a call
  14. B-Answer a question in Teams (Cedar City CS general)
  15. N-Send a link for support.vivint.com to the customer's email with customer permission
  16. I-Mention chat in closing for 3 calls
  17. I-Fully complete CG flow on ALL calls for the day
  18. G-Teach customer how to connect panel to wifi without calling in
  19. O-Rephrase/restate at beginning of every call
  20. I-Complete a call with zero holds
  21. B-Finish a call with no filler words having been used
  22. G-Positive push back on tech request
  23. O-Post a work appropriate joke in Teams (Your team's group chat)
  24. N-No W/T XFRs to CL unless 100% valid (approved by Supervisor/ Sr. Specialist)