Answer aquestion inTeams(Cedar CityCS general)De-escalate acustomer/haveno escalationsfor the dayThankcustomer forcalling in atend of eachcallUse theword"Marvelous"on a callUse the word"Spectacular"on a callAsk aquestion inTeams(Cedar CityCS general)Learn anew thingabout yourneighborA callbelowbaselinefor AHTMentionchat inclosing for3 callsCompletea call withzero holdsPost a workappropriatejoke in Teams(Your team'sgroup chat)Rephrase/restateat beginning ofevery callUse anownershipstatement toown call (Seekadvice ifneeded)Finish a callwith no fillerwordshaving beenusedPost a worktip in teams(Cedar CityCS general)No W/T XFRsto CL unless100% valid(approved bySupervisor/ Sr.Specialist)Teachcustomerhow toreboot theirown panelFullycomplete CGflow on ALLcalls for thedayNobreaks/lunchesover on timefor the daySend a link forsupport.vivint.comto the customer'semail withcustomerpermissionTeach customerhow to connectpanel to wifiwithout callinginCatch upon ALLemailsLearnsomethingnew inVivintUPositivepush backon techrequestAnswer aquestion inTeams(Cedar CityCS general)De-escalate acustomer/haveno escalationsfor the dayThankcustomer forcalling in atend of eachcallUse theword"Marvelous"on a callUse the word"Spectacular"on a callAsk aquestion inTeams(Cedar CityCS general)Learn anew thingabout yourneighborA callbelowbaselinefor AHTMentionchat inclosing for3 callsCompletea call withzero holdsPost a workappropriatejoke in Teams(Your team'sgroup chat)Rephrase/restateat beginning ofevery callUse anownershipstatement toown call (Seekadvice ifneeded)Finish a callwith no fillerwordshaving beenusedPost a worktip in teams(Cedar CityCS general)No W/T XFRsto CL unless100% valid(approved bySupervisor/ Sr.Specialist)Teachcustomerhow toreboot theirown panelFullycomplete CGflow on ALLcalls for thedayNobreaks/lunchesover on timefor the daySend a link forsupport.vivint.comto the customer'semail withcustomerpermissionTeach customerhow to connectpanel to wifiwithout callinginCatch upon ALLemailsLearnsomethingnew inVivintUPositivepush backon techrequest

CALL CENTER BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
I
3
O
4
B
5
G
6
O
7
B
8
G
9
I
10
I
11
O
12
O
13
O
14
B
15
N
16
N
17
N
18
I
19
B
20
N
21
G
22
I
23
G
24
G
  1. B-Answer a question in Teams (Cedar City CS general)
  2. I-De-escalate a customer/have no escalations for the day
  3. O-Thank customer for calling in at end of each call
  4. B-Use the word "Marvelous" on a call
  5. G-Use the word "Spectacular" on a call
  6. O-Ask a question in Teams (Cedar City CS general)
  7. B-Learn a new thing about your neighbor
  8. G-A call below baseline for AHT
  9. I-Mention chat in closing for 3 calls
  10. I-Complete a call with zero holds
  11. O-Post a work appropriate joke in Teams (Your team's group chat)
  12. O-Rephrase/restate at beginning of every call
  13. O-Use an ownership statement to own call (Seek advice if needed)
  14. B-Finish a call with no filler words having been used
  15. N-Post a work tip in teams (Cedar City CS general)
  16. N-No W/T XFRs to CL unless 100% valid (approved by Supervisor/ Sr. Specialist)
  17. N-Teach customer how to reboot their own panel
  18. I-Fully complete CG flow on ALL calls for the day
  19. B-No breaks/lunches over on time for the day
  20. N-Send a link for support.vivint.com to the customer's email with customer permission
  21. G-Teach customer how to connect panel to wifi without calling in
  22. I-Catch up on ALL emails
  23. G-Learn something new in VivintU
  24. G-Positive push back on tech request