Use the word"Spectacular"on a callPost a workappropriatejoke in Teams(Your team'sgroup chat)Positivepush backon techrequestDe-escalate acustomer/haveno escalationsfor the dayLearn anew thingabout yourneighborNo W/T XFRsto CL unless100% valid(approved bySupervisor/ Sr.Specialist)Completea call withzero holdsTeachcustomerhow toreboot theirown panelCatch upon ALLemailsUse theword"Marvelous"on a callAnswer aquestion inTeams(Cedar CityCS general)Rephrase/restateat beginning ofevery callTeach customerhow to connectpanel to wifiwithout callinginFullycomplete CGflow on ALLcalls for thedayLearnsomethingnew inVivintUThankcustomer forcalling in atend of eachcallPost a worktip in teams(Cedar CityCS general)Send a link forsupport.vivint.comto the customer'semail withcustomerpermissionMentionchat inclosing for3 callsFinish a callwith no fillerwordshaving beenusedUse anownershipstatement toown call (Seekadvice ifneeded)A callbelowbaselinefor AHTAsk aquestion inTeams(Cedar CityCS general)Nobreaks/lunchesover on timefor the dayUse the word"Spectacular"on a callPost a workappropriatejoke in Teams(Your team'sgroup chat)Positivepush backon techrequestDe-escalate acustomer/haveno escalationsfor the dayLearn anew thingabout yourneighborNo W/T XFRsto CL unless100% valid(approved bySupervisor/ Sr.Specialist)Completea call withzero holdsTeachcustomerhow toreboot theirown panelCatch upon ALLemailsUse theword"Marvelous"on a callAnswer aquestion inTeams(Cedar CityCS general)Rephrase/restateat beginning ofevery callTeach customerhow to connectpanel to wifiwithout callinginFullycomplete CGflow on ALLcalls for thedayLearnsomethingnew inVivintUThankcustomer forcalling in atend of eachcallPost a worktip in teams(Cedar CityCS general)Send a link forsupport.vivint.comto the customer'semail withcustomerpermissionMentionchat inclosing for3 callsFinish a callwith no fillerwordshaving beenusedUse anownershipstatement toown call (Seekadvice ifneeded)A callbelowbaselinefor AHTAsk aquestion inTeams(Cedar CityCS general)Nobreaks/lunchesover on timefor the day

CALL CENTER BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
O
3
G
4
I
5
B
6
N
7
I
8
N
9
I
10
B
11
B
12
O
13
G
14
I
15
G
16
O
17
N
18
N
19
I
20
B
21
O
22
G
23
O
24
B
  1. G-Use the word "Spectacular" on a call
  2. O-Post a work appropriate joke in Teams (Your team's group chat)
  3. G-Positive push back on tech request
  4. I-De-escalate a customer/have no escalations for the day
  5. B-Learn a new thing about your neighbor
  6. N-No W/T XFRs to CL unless 100% valid (approved by Supervisor/ Sr. Specialist)
  7. I-Complete a call with zero holds
  8. N-Teach customer how to reboot their own panel
  9. I-Catch up on ALL emails
  10. B-Use the word "Marvelous" on a call
  11. B-Answer a question in Teams (Cedar City CS general)
  12. O-Rephrase/restate at beginning of every call
  13. G-Teach customer how to connect panel to wifi without calling in
  14. I-Fully complete CG flow on ALL calls for the day
  15. G-Learn something new in VivintU
  16. O-Thank customer for calling in at end of each call
  17. N-Post a work tip in teams (Cedar City CS general)
  18. N-Send a link for support.vivint.com to the customer's email with customer permission
  19. I-Mention chat in closing for 3 calls
  20. B-Finish a call with no filler words having been used
  21. O-Use an ownership statement to own call (Seek advice if needed)
  22. G-A call below baseline for AHT
  23. O-Ask a question in Teams (Cedar City CS general)
  24. B-No breaks/lunches over on time for the day