Completea call withzero holdsFullycomplete CGflow on ALLcalls for thedayUse the word"Spectacular"on a callRephrase/restateat beginning ofevery callDe-escalate acustomer/haveno escalationsfor the dayMentionchat inclosing for3 callsUse theword"Marvelous"on a callUse anownershipstatement toown call (Seekadvice ifneeded)Positivepush backon techrequestLearnsomethingnew inVivintUAnswer aquestion inTeams(Cedar CityCS general)Thankcustomer forcalling in atend of eachcallCatch upon ALLemailsNobreaks/lunchesover on timefor the dayPost a worktip in teams(Cedar CityCS general)Ask aquestion inTeams(Cedar CityCS general)Learn anew thingabout yourneighborSend a link forsupport.vivint.comto the customer'semail withcustomerpermissionPost a workappropriatejoke in Teams(Your team'sgroup chat)No W/T XFRsto CL unless100% valid(approved bySupervisor/ Sr.Specialist)A callbelowbaselinefor AHTTeach customerhow to connectpanel to wifiwithout callinginTeachcustomerhow toreboot theirown panelFinish a callwith no fillerwordshaving beenusedCompletea call withzero holdsFullycomplete CGflow on ALLcalls for thedayUse the word"Spectacular"on a callRephrase/restateat beginning ofevery callDe-escalate acustomer/haveno escalationsfor the dayMentionchat inclosing for3 callsUse theword"Marvelous"on a callUse anownershipstatement toown call (Seekadvice ifneeded)Positivepush backon techrequestLearnsomethingnew inVivintUAnswer aquestion inTeams(Cedar CityCS general)Thankcustomer forcalling in atend of eachcallCatch upon ALLemailsNobreaks/lunchesover on timefor the dayPost a worktip in teams(Cedar CityCS general)Ask aquestion inTeams(Cedar CityCS general)Learn anew thingabout yourneighborSend a link forsupport.vivint.comto the customer'semail withcustomerpermissionPost a workappropriatejoke in Teams(Your team'sgroup chat)No W/T XFRsto CL unless100% valid(approved bySupervisor/ Sr.Specialist)A callbelowbaselinefor AHTTeach customerhow to connectpanel to wifiwithout callinginTeachcustomerhow toreboot theirown panelFinish a callwith no fillerwordshaving beenused

CALL CENTER BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
I
3
G
4
O
5
I
6
I
7
B
8
O
9
G
10
G
11
B
12
O
13
I
14
B
15
N
16
O
17
B
18
N
19
O
20
N
21
G
22
G
23
N
24
B
  1. I-Complete a call with zero holds
  2. I-Fully complete CG flow on ALL calls for the day
  3. G-Use the word "Spectacular" on a call
  4. O-Rephrase/restate at beginning of every call
  5. I-De-escalate a customer/have no escalations for the day
  6. I-Mention chat in closing for 3 calls
  7. B-Use the word "Marvelous" on a call
  8. O-Use an ownership statement to own call (Seek advice if needed)
  9. G-Positive push back on tech request
  10. G-Learn something new in VivintU
  11. B-Answer a question in Teams (Cedar City CS general)
  12. O-Thank customer for calling in at end of each call
  13. I-Catch up on ALL emails
  14. B-No breaks/lunches over on time for the day
  15. N-Post a work tip in teams (Cedar City CS general)
  16. O-Ask a question in Teams (Cedar City CS general)
  17. B-Learn a new thing about your neighbor
  18. N-Send a link for support.vivint.com to the customer's email with customer permission
  19. O-Post a work appropriate joke in Teams (Your team's group chat)
  20. N-No W/T XFRs to CL unless 100% valid (approved by Supervisor/ Sr. Specialist)
  21. G-A call below baseline for AHT
  22. G-Teach customer how to connect panel to wifi without calling in
  23. N-Teach customer how to reboot their own panel
  24. B-Finish a call with no filler words having been used