(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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B-Answer a question in Teams (Cedar City CS general)
I-De-escalate a customer/have no escalations for the day
O-Thank customer for calling in at end of each call
B-Use the word "Marvelous" on a call
G-Use the word "Spectacular" on a call
O-Ask a question in Teams (Cedar City CS general)
B-Learn a new thing about your neighbor
G-A call below baseline for AHT
I-Mention chat in closing for 3 calls
I-Complete a call with zero holds
O-Post a work appropriate joke in Teams (Your team's group chat)
O-Rephrase/restate at beginning of every call
O-Use an ownership statement to own call (Seek advice if needed)
B-Finish a call with no filler words having been used
N-Post a work tip in teams (Cedar City CS general)
N-No W/T XFRs to CL unless 100% valid (approved by Supervisor/ Sr. Specialist)
N-Teach customer how to reboot their own panel
I-Fully complete CG flow on ALL calls for the day
B-No breaks/lunches over on time for the day
N-Send a link for support.vivint.com to the customer's email with customer permission
G-Teach customer how to connect panel to wifi without calling in