spoke with a"Karen" ormemberacting like a"Karen"Assisted amemberwhosaccountends in 4reached outto teammateforassistanceDe-escalateda memberissuecompletedinsuranceopenenrollmentassistedwithcheckinghistoryGavemembersharebalance andhistoryDealership10 daypayoffwent tobreakon timegavesomeoneBonuslycoinsHelpedmember withan ACH disputeor stopor Draft stoparrivedfromlunch ontimespoke tomembernamed"Dave"transferredmember toloanadjusterprocesseddebit cardfor loanpaymentarrivedto workon timeprocessedcheck forloanpaymentdiscussedany of ourproductswith memberansweredinfo emailAssisted amemberwhosaccountstarts with 4gave ateammateacomplimentcompletedlogo wearorderTransferredmember toloans forloan appansweredsecureemailassistedmember withcharge theydo notrecognizeassistedwithcheckingbalancetalked tomemberaboutfeesGavemember10 daypayoffarrivedfrombreak ontimespoke with a"Karen" ormemberacting like a"Karen"Assisted amemberwhosaccountends in 4reached outto teammateforassistanceDe-escalateda memberissuecompletedinsuranceopenenrollmentassistedwithcheckinghistoryGavemembersharebalance andhistoryDealership10 daypayoffwent tobreakon timegavesomeoneBonuslycoinsHelpedmember withan ACH disputeor stopor Draft stoparrivedfromlunch ontimespoke tomembernamed"Dave"transferredmember toloanadjusterprocesseddebit cardfor loanpaymentarrivedto workon timeprocessedcheck forloanpaymentdiscussedany of ourproductswith memberansweredinfo emailAssisted amemberwhosaccountstarts with 4gave ateammateacomplimentcompletedlogo wearorderTransferredmember toloans forloan appansweredsecureemailassistedmember withcharge theydo notrecognizeassistedwithcheckingbalancetalked tomemberaboutfeesGavemember10 daypayoffarrivedfrombreak ontime

Call Center 11/26/21 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. spoke with a "Karen" or member acting like a "Karen"
  2. Assisted a member whos account ends in 4
  3. reached out to teammate for assistance
  4. De-escalated a member issue
  5. completed insurance open enrollment
  6. assisted with checking history
  7. Gave member share balance and history
  8. Dealership 10 day payoff
  9. went to break on time
  10. gave someone Bonusly coins
  11. Helped member with an ACH dispute or stop or Draft stop
  12. arrived from lunch on time
  13. spoke to member named "Dave"
  14. transferred member to loan adjuster
  15. processed debit card for loan payment
  16. arrived to work on time
  17. processed check for loan payment
  18. discussed any of our products with member
  19. answered info email
  20. Assisted a member whos account starts with 4
  21. gave a teammate a compliment
  22. completed logo wear order
  23. Transferred member to loans for loan app
  24. answered secure email
  25. assisted member with charge they do not recognize
  26. assisted with checking balance
  27. talked to member about fees
  28. Gave member 10 day payoff
  29. arrived from break on time