Helpedmember withan ACH disputeor stopor Draft stopTransferredmember toloans forloan appprocessedcheck forloanpaymentAssisted amemberwhosaccountstarts with 4arrivedfromlunch ontimespoke with a"Karen" ormemberacting like a"Karen"completedinsuranceopenenrollmentassistedwithcheckingbalanceprocesseddebit cardfor loanpaymentreached outto teammateforassistanceDealership10 daypayoffspoke tomembernamed"Dave"gave ateammateacomplimentansweredinfo emailarrivedfrombreak ontimediscussedany of ourproductswith memberansweredsecureemailGavemember10 daypayoffarrivedto workon timeAssisted amemberwhosaccountends in 4talked tomemberaboutfeescompletedlogo wearordergavesomeoneBonuslycoinsGavemembersharebalance andhistoryassistedmember withcharge theydo notrecognizeassistedwithcheckinghistorywent tobreakon timetransferredmember toloanadjusterDe-escalateda memberissueHelpedmember withan ACH disputeor stopor Draft stopTransferredmember toloans forloan appprocessedcheck forloanpaymentAssisted amemberwhosaccountstarts with 4arrivedfromlunch ontimespoke with a"Karen" ormemberacting like a"Karen"completedinsuranceopenenrollmentassistedwithcheckingbalanceprocesseddebit cardfor loanpaymentreached outto teammateforassistanceDealership10 daypayoffspoke tomembernamed"Dave"gave ateammateacomplimentansweredinfo emailarrivedfrombreak ontimediscussedany of ourproductswith memberansweredsecureemailGavemember10 daypayoffarrivedto workon timeAssisted amemberwhosaccountends in 4talked tomemberaboutfeescompletedlogo wearordergavesomeoneBonuslycoinsGavemembersharebalance andhistoryassistedmember withcharge theydo notrecognizeassistedwithcheckinghistorywent tobreakon timetransferredmember toloanadjusterDe-escalateda memberissue

Call Center 11/26/21 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Helped member with an ACH dispute or stop or Draft stop
  2. Transferred member to loans for loan app
  3. processed check for loan payment
  4. Assisted a member whos account starts with 4
  5. arrived from lunch on time
  6. spoke with a "Karen" or member acting like a "Karen"
  7. completed insurance open enrollment
  8. assisted with checking balance
  9. processed debit card for loan payment
  10. reached out to teammate for assistance
  11. Dealership 10 day payoff
  12. spoke to member named "Dave"
  13. gave a teammate a compliment
  14. answered info email
  15. arrived from break on time
  16. discussed any of our products with member
  17. answered secure email
  18. Gave member 10 day payoff
  19. arrived to work on time
  20. Assisted a member whos account ends in 4
  21. talked to member about fees
  22. completed logo wear order
  23. gave someone Bonusly coins
  24. Gave member share balance and history
  25. assisted member with charge they do not recognize
  26. assisted with checking history
  27. went to break on time
  28. transferred member to loan adjuster
  29. De-escalated a member issue