RescheduledanappointmentWrapped upa ghost callin less than5 secondsTookover 50callsMaintained95%+adherencebetween10am-2pmComplimenteda coworkerWent tobreakexactly ontimePatientwished you aMerryChristmasCheckedSLAScheduleda patientwithMedicaidHelpedsomeonewho wantedto speak tothe officeMaintainedAHT lessthan 5mbetween10a-2pmScheduled4+patients inone call Asked yourcoworkershow theirHolidaybreak wasScheduled aroutine cleaningappointmentbefore 12/31/21Transferreda paymentcallTook acall fromLehiReceived acomplimentfrom a callerAsked aquestion onMDPWebchat(call relatedquestions only)Pt broke theirtooth onThanksgivingTook acall forValleyStationSent atask to thepracticeKept ACW at1m or belowbetween10a-2pmScheduledan SRPScheduled aNEW patientwith PPOinsuranceRescheduledanappointmentWrapped upa ghost callin less than5 secondsTookover 50callsMaintained95%+adherencebetween10am-2pmComplimenteda coworkerWent tobreakexactly ontimePatientwished you aMerryChristmasCheckedSLAScheduleda patientwithMedicaidHelpedsomeonewho wantedto speak tothe officeMaintainedAHT lessthan 5mbetween10a-2pmScheduled4+patients inone call Asked yourcoworkershow theirHolidaybreak wasScheduled aroutine cleaningappointmentbefore 12/31/21Transferreda paymentcallTook acall fromLehiReceived acomplimentfrom a callerAsked aquestion onMDPWebchat(call relatedquestions only)Pt broke theirtooth onThanksgivingTook acall forValleyStationSent atask to thepracticeKept ACW at1m or belowbetween10a-2pmScheduledan SRPScheduled aNEW patientwith PPOinsurance

Monday Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Rescheduled an appointment
  2. Wrapped up a ghost call in less than 5 seconds
  3. Took over 50 calls
  4. Maintained 95%+ adherence between 10am-2pm
  5. Complimented a coworker
  6. Went to break exactly on time
  7. Patient wished you a Merry Christmas
  8. Checked SLA
  9. Scheduled a patient with Medicaid
  10. Helped someone who wanted to speak to the office
  11. Maintained AHT less than 5m between 10a-2pm
  12. Scheduled 4+ patients in one call
  13. Asked your coworkers how their Holiday break was
  14. Scheduled a routine cleaning appointment before 12/31/21
  15. Transferred a payment call
  16. Took a call from Lehi
  17. Received a compliment from a caller
  18. Asked a question on MDPWeb chat(call related questions only)
  19. Pt broke their tooth on Thanksgiving
  20. Took a call for Valley Station
  21. Sent a task to the practice
  22. Kept ACW at 1m or below between 10a-2pm
  23. Scheduled an SRP
  24. Scheduled a NEW patient with PPO insurance