Practiceactivelistening to acustomer’spainCheck outPeakProcessingAnnexReflect onyour day,WWW,CDB, LLIdentify andreduce aninventorywasteCreate ahelpfulvisualSay thankyou to 5peopleConduct aPlant DockAuditmonitoringarrival quaility6S yourownworkspaceIdentify andreduce aoverprocessingwasteParticipateinOperationSantaCreate asimulationmodel basedon gembafindingsWalk aroute witha carrierDo asafetygembawalkUpdatea SWIGivecarriersexpectationsfor the dayTeach aclerk anewskillsetStandardizean OSLWorkRFSParcelsPEAK Metric:Priority 1Day -Deep Divevitals EDW(root causeanalysis)Deliverparcelsfor dayFacilitate ahuddle withthe retailclerksHelp anoffice createa FIRMsheetComplete aPO BoxSamplingWork OrderCreateArcGIS Mapfor District(officelocations)PEAKMetric: AAUProductivity -GEMBA vitalRetrieve apackage fora customerwaiting in thelobbyIdentify apain for aclerk and fixit with themReviewRDCseperationsLobbyAssistance6S aretaillobbyRecognizeateammate1st ClassHeroProfileEnterHazardWarningin RIMSPEAK Metric:Parcel Select -Deep Divevitals EDW(root causeanalysis)Makesomeone’sjob easier,no matterhow smallFacilitate ateachbackon atopic/projectCompleteSamplingWorkOrderTeach asupervisora newreportOptimizecollectionroute pickupsPEAKMetric:OfficeVariance -GEMBA vitalImplement theDailyManagementsystem in a unitor with a teamFacilitate ateachbackon atopic/projectGemba walk ata plantfollowingdispatches fromthe delivery unitEnter aMAQWorkPRSMailSet up Staticor DynamicRouteAssignmentsDistributeParcelsSet DeliveryDayIndicator onPASS orDSSCoachsomeonethrough anopportunityBackdoormanagementin an officeAttend anoperationalhuddleSet Up andPlacardDispatchContainersIdentify andembrace astrength andweaknessGo on aloadinggembawalkReplacesuppliesin a POSIdentify andreduce aoverproductionwasteUtilize a newcontinuousimprovementtoolComplete anOn StreetSamplingWork OrderCaseMail fora RouteGo on aflowgembawalkObserveloading -Identify 5opportunitiesforimprovementTeach aclerk howto scanMTELsDeliverExpressMailValue streamproject with aplant/logisiticsengineerWorkUBBMEntera PAQIdentify andreduce atransportationwasteSay goodmorningto 5peopleSearchroute inDMSIdentify andreduce amotionwasteDistributePO BoxMailSupervisefor a dayImplementLMDStandardPlacards foran OfficeIdentify andreduce adefect wasteAsk howsomeone’sday isgoingPreparePARS/FPARSfor DispatchProcess aCustomerPurchasewith mPOSFacilitatea kaizenIdentify apain for aretail clerkand fix it withthem5S aworkspaceReviewSDUSmetricsduring ahuddlePracticeactivelistening to acustomer’spainCheck outPeakProcessingAnnexReflect onyour day,WWW,CDB, LLIdentify andreduce aninventorywasteCreate ahelpfulvisualSay thankyou to 5peopleConduct aPlant DockAuditmonitoringarrival quaility6S yourownworkspaceIdentify andreduce aoverprocessingwasteParticipateinOperationSantaCreate asimulationmodel basedon gembafindingsWalk aroute witha carrierDo asafetygembawalkUpdatea SWIGivecarriersexpectationsfor the dayTeach aclerk anewskillsetStandardizean OSLWorkRFSParcelsPEAK Metric:Priority 1Day -Deep Divevitals EDW(root causeanalysis)Deliverparcelsfor dayFacilitate ahuddle withthe retailclerksHelp anoffice createa FIRMsheetComplete aPO BoxSamplingWork OrderCreateArcGIS Mapfor District(officelocations)PEAKMetric: AAUProductivity -GEMBA vitalRetrieve apackage fora customerwaiting in thelobbyIdentify apain for aclerk and fixit with themReviewRDCseperationsLobbyAssistance6S aretaillobbyRecognizeateammate1st ClassHeroProfileEnterHazardWarningin RIMSPEAK Metric:Parcel Select -Deep Divevitals EDW(root causeanalysis)Makesomeone’sjob easier,no matterhow smallFacilitate ateachbackon atopic/projectCompleteSamplingWorkOrderTeach asupervisora newreportOptimizecollectionroute pickupsPEAKMetric:OfficeVariance -GEMBA vitalImplement theDailyManagementsystem in a unitor with a teamFacilitate ateachbackon atopic/projectGemba walk ata plantfollowingdispatches fromthe delivery unitEnter aMAQWorkPRSMailSet up Staticor DynamicRouteAssignmentsDistributeParcelsSet DeliveryDayIndicator onPASS orDSSCoachsomeonethrough anopportunityBackdoormanagementin an officeAttend anoperationalhuddleSet Up andPlacardDispatchContainersIdentify andembrace astrength andweaknessGo on aloadinggembawalkReplacesuppliesin a POSIdentify andreduce aoverproductionwasteUtilize a newcontinuousimprovementtoolComplete anOn StreetSamplingWork OrderCaseMail fora RouteGo on aflowgembawalkObserveloading -Identify 5opportunitiesforimprovementTeach aclerk howto scanMTELsDeliverExpressMailValue streamproject with aplant/logisiticsengineerWorkUBBMEntera PAQIdentify andreduce atransportationwasteSay goodmorningto 5peopleSearchroute inDMSIdentify andreduce amotionwasteDistributePO BoxMailSupervisefor a dayImplementLMDStandardPlacards foran OfficeIdentify andreduce adefect wasteAsk howsomeone’sday isgoingPreparePARS/FPARSfor DispatchProcess aCustomerPurchasewith mPOSFacilitatea kaizenIdentify apain for aretail clerkand fix it withthem5S aworkspaceReviewSDUSmetricsduring ahuddle

USPS PEAK BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Practice active listening to a customer’s pain
  2. Check out Peak Processing Annex
  3. Reflect on your day, WWW, CDB, LL
  4. Identify and reduce an inventory waste
  5. Create a helpful visual
  6. Say thank you to 5 people
  7. Conduct a Plant Dock Audit monitoring arrival quaility
  8. 6S your own workspace
  9. Identify and reduce a overprocessing waste
  10. Participate in Operation Santa
  11. Create a simulation model based on gemba findings
  12. Walk a route with a carrier
  13. Do a safety gemba walk
  14. Update a SWI
  15. Give carriers expectations for the day
  16. Teach a clerk a new skillset
  17. Standardize an OSL
  18. Work RFS Parcels
  19. PEAK Metric: Priority 1Day - Deep Dive vitals EDW (root cause analysis)
  20. Deliver parcels for day
  21. Facilitate a huddle with the retail clerks
  22. Help an office create a FIRM sheet
  23. Complete a PO Box Sampling Work Order
  24. Create ArcGIS Map for District (office locations)
  25. PEAK Metric: AAU Productivity - GEMBA vital
  26. Retrieve a package for a customer waiting in the lobby
  27. Identify a pain for a clerk and fix it with them
  28. Review RDC seperations
  29. Lobby Assistance
  30. 6S a retail lobby
  31. Recognize a teammate
  32. 1st Class Hero Profile
  33. Enter Hazard Warning in RIMS
  34. PEAK Metric: Parcel Select - Deep Dive vitals EDW (root cause analysis)
  35. Make someone’s job easier, no matter how small
  36. Facilitate a teachback on a topic/project
  37. Complete Sampling Work Order
  38. Teach a supervisor a new report
  39. Optimize collection route pick ups
  40. PEAK Metric: Office Variance - GEMBA vital
  41. Implement the Daily Management system in a unit or with a team
  42. Facilitate a teachback on a topic/project
  43. Gemba walk at a plant following dispatches from the delivery unit
  44. Enter a MAQ
  45. Work PRS Mail
  46. Set up Static or Dynamic Route Assignments
  47. Distribute Parcels
  48. Set Delivery Day Indicator on PASS or DSS
  49. Coach someone through an opportunity
  50. Backdoor management in an office
  51. Attend an operational huddle
  52. Set Up and Placard Dispatch Containers
  53. Identify and embrace a strength and weakness
  54. Go on a loading gemba walk
  55. Replace supplies in a POS
  56. Identify and reduce a overproduction waste
  57. Utilize a new continuous improvement tool
  58. Complete an On Street Sampling Work Order
  59. Case Mail for a Route
  60. Go on a flow gemba walk
  61. Observe loading - Identify 5 opportunities for improvement
  62. Teach a clerk how to scan MTELs
  63. Deliver Express Mail
  64. Value stream project with a plant/logisitics engineer
  65. Work UBBM
  66. Enter a PAQ
  67. Identify and reduce a transportation waste
  68. Say good morning to 5 people
  69. Search route in DMS
  70. Identify and reduce a motion waste
  71. Distribute PO Box Mail
  72. Supervise for a day
  73. Implement LMD Standard Placards for an Office
  74. Identify and reduce a defect waste
  75. Ask how someone’s day is going
  76. Prepare PARS/FPARS for Dispatch
  77. Process a Customer Purchase with mPOS
  78. Facilitate a kaizen
  79. Identify a pain for a retail clerk and fix it with them
  80. 5S a workspace
  81. Review SDUS metrics during a huddle