create ahelpfulvisualpracticeactivelistening to acustomerspainFacilitate ateachbackon atopic/projectidentify andreduce amotionwasteSupervisefor a dayUpdatea SWIWalk aroute witha carrierPEAK Metric:Priority 1Day -Deep Divevitals EDW(root causeanalysis)Process aCustomerPurchasewith mPOSCoachsomeonethrough anopportunityDeliverExpressMailEnter aMAQIdentify andreduce atransportationwaste6S aworkspaceat a PostOfficeTeach aclerk howto scanMTELsGo on aflowgembawalkPracticeactivelistening to acustomer’spainLobbyAssistanceDistributeParcelsFacilitate ateachbackon atopic/projectidentify andreduce atransportationwasteGo on aflowgembawalkFacilitate ateachbackon atopic/projectConduct aPlant DockAuditmonitoringarrival quailityWorkRFSParcelsSet up Staticor DynamicRouteAssignmentsRetrieve apackage fora customerwaiting in thelobbyUpdatea SWICreateArcGIS Mapfor District(officelocations)identify andreduce anoverprocessingwaste1st ClassHeroProfileImplement theDailyManagementsystem in a unitor with a teamReflect onyour day ,WWW,CDB, LLDo asafetygembawalkValue streamproject with aplant/logisiticsengineer5S aworkspaceGo on aloadingGembaWalkIdentify andreduce adefect wasteEnterHazardWarningin RIMSMakesomeone’sjob easier,no matterhow smallIdentify andreduce aoverproductionwasteComplete anOn StreetSamplingWork OrderPreparePARS/FPARSfor DispatchrecognizeateammateIdentify andembrace astrength andweaknessSearchroute inDMSIdentify andreduce adefect wasteattend anoperationalhuddleCreate ahelpfulvisualStandardizean OSLMake aSafetyObservationSay thankyou to 5peopleGo on aloadinggembawalkReplacesuppliesin a POSdo asafetygembawalkPEAK Metric:Parcel Select -Deep Divevitals EDW(root causeanalysis)Complete aPO BoxSamplingWork OrderSet Up andPlacardDispatchContainersDistributePO BoxMailSet DeliveryDayIndicator onPASS orDSSOptimizecollectionroute pickupsreviewSDUSmetricsduring ahuddleCompleteSamplingWorkOrderCheck outPeakProcessingAnnexEntera PAQIdentify andreduce amotionwasteCreate asimulationmodel basedon gembafindingsCaseMail fora RouteMakesomeonesJobEaiserBackdoormanagementin an officeIdentify andreduce aoverprocessingwasteRecognizeateammateWorkUBBMImplementLMDStandardPlacards foran OfficeSay goodmorningto 5peopleHelp anoffice createa FIRMsheetParticipateinOperationSanta6S aretaillobby6S yourownworkspaceGemba walk ata plantfollowingdispatches fromthe delivery unitcoachsomeonethrough anoppertunityGivecarriersexpectationsfor the dayAsk howsomeone’sday isgoingIdentify andreduce aninventorywasteObserveloading -Identify 5opportunitiesforimprovementsay thankyou to a5 peopleFacilitate ahuddle withthe retailclerksAttend anoperationalhuddleReviewSDUSmetricsduring ahuddleWorkPRSMailPEAKMetric: AAUProductivity -GEMBA vitalSay goodmorningto 5peopleReviewRDCseperationsTeach aclerk anewskillsetDeliverparcelsfor dayFirst classheroprofileIdentify apain for aclerk and fixit with themask howsomeonesday isgoingIdentify apain for aretail clerkand fix it withthemUtilize a newcontinuousimprovementtoolidentify andreduce aninventorywastePEAKMetric:OfficeVariance -GEMBA vitalFacilitatea kaizenTeach asupervisora newreportcreate ahelpfulvisualpracticeactivelistening to acustomerspainFacilitate ateachbackon atopic/projectidentify andreduce amotionwasteSupervisefor a dayUpdatea SWIWalk aroute witha carrierPEAK Metric:Priority 1Day -Deep Divevitals EDW(root causeanalysis)Process aCustomerPurchasewith mPOSCoachsomeonethrough anopportunityDeliverExpressMailEnter aMAQIdentify andreduce atransportationwaste6S aworkspaceat a PostOfficeTeach aclerk howto scanMTELsGo on aflowgembawalkPracticeactivelistening to acustomer’spainLobbyAssistanceDistributeParcelsFacilitate ateachbackon atopic/projectidentify andreduce atransportationwasteGo on aflowgembawalkFacilitate ateachbackon atopic/projectConduct aPlant DockAuditmonitoringarrival quailityWorkRFSParcelsSet up Staticor DynamicRouteAssignmentsRetrieve apackage fora customerwaiting in thelobbyUpdatea SWICreateArcGIS Mapfor District(officelocations)identify andreduce anoverprocessingwaste1st ClassHeroProfileImplement theDailyManagementsystem in a unitor with a teamReflect onyour day ,WWW,CDB, LLDo asafetygembawalkValue streamproject with aplant/logisiticsengineer5S aworkspaceGo on aloadingGembaWalkIdentify andreduce adefect wasteEnterHazardWarningin RIMSMakesomeone’sjob easier,no matterhow smallIdentify andreduce aoverproductionwasteComplete anOn StreetSamplingWork OrderPreparePARS/FPARSfor DispatchrecognizeateammateIdentify andembrace astrength andweaknessSearchroute inDMSIdentify andreduce adefect wasteattend anoperationalhuddleCreate ahelpfulvisualStandardizean OSLMake aSafetyObservationSay thankyou to 5peopleGo on aloadinggembawalkReplacesuppliesin a POSdo asafetygembawalkPEAK Metric:Parcel Select -Deep Divevitals EDW(root causeanalysis)Complete aPO BoxSamplingWork OrderSet Up andPlacardDispatchContainersDistributePO BoxMailSet DeliveryDayIndicator onPASS orDSSOptimizecollectionroute pickupsreviewSDUSmetricsduring ahuddleCompleteSamplingWorkOrderCheck outPeakProcessingAnnexEntera PAQIdentify andreduce amotionwasteCreate asimulationmodel basedon gembafindingsCaseMail fora RouteMakesomeonesJobEaiserBackdoormanagementin an officeIdentify andreduce aoverprocessingwasteRecognizeateammateWorkUBBMImplementLMDStandardPlacards foran OfficeSay goodmorningto 5peopleHelp anoffice createa FIRMsheetParticipateinOperationSanta6S aretaillobby6S yourownworkspaceGemba walk ata plantfollowingdispatches fromthe delivery unitcoachsomeonethrough anoppertunityGivecarriersexpectationsfor the dayAsk howsomeone’sday isgoingIdentify andreduce aninventorywasteObserveloading -Identify 5opportunitiesforimprovementsay thankyou to a5 peopleFacilitate ahuddle withthe retailclerksAttend anoperationalhuddleReviewSDUSmetricsduring ahuddleWorkPRSMailPEAKMetric: AAUProductivity -GEMBA vitalSay goodmorningto 5peopleReviewRDCseperationsTeach aclerk anewskillsetDeliverparcelsfor dayFirst classheroprofileIdentify apain for aclerk and fixit with themask howsomeonesday isgoingIdentify apain for aretail clerkand fix it withthemUtilize a newcontinuousimprovementtoolidentify andreduce aninventorywastePEAKMetric:OfficeVariance -GEMBA vitalFacilitatea kaizenTeach asupervisora newreport

Peak Bingo Week 1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. create a helpful visual
  2. practice active listening to a customers pain
  3. Facilitate a teachback on a topic/project
  4. identify and reduce a motion waste
  5. Supervise for a day
  6. Update a SWI
  7. Walk a route with a carrier
  8. PEAK Metric: Priority 1Day - Deep Dive vitals EDW (root cause analysis)
  9. Process a Customer Purchase with mPOS
  10. Coach someone through an opportunity
  11. Deliver Express Mail
  12. Enter a MAQ
  13. Identify and reduce a transportation waste
  14. 6S a workspace at a Post Office
  15. Teach a clerk how to scan MTELs
  16. Go on a flow gemba walk
  17. Practice active listening to a customer’s pain
  18. Lobby Assistance
  19. Distribute Parcels
  20. Facilitate a teachback on a topic/project
  21. identify and reduce a transportation waste
  22. Go on a flow gemba walk
  23. Facilitate a teachback on a topic/project
  24. Conduct a Plant Dock Audit monitoring arrival quaility
  25. Work RFS Parcels
  26. Set up Static or Dynamic Route Assignments
  27. Retrieve a package for a customer waiting in the lobby
  28. Update a SWI
  29. Create ArcGIS Map for District (office locations)
  30. identify and reduce an overprocessing waste
  31. 1st Class Hero Profile
  32. Implement the Daily Management system in a unit or with a team
  33. Reflect on your day , WWW, CDB, LL
  34. Do a safety gemba walk
  35. Value stream project with a plant/logisitics engineer
  36. 5S a workspace
  37. Go on a loading Gemba Walk
  38. Identify and reduce a defect waste
  39. Enter Hazard Warning in RIMS
  40. Make someone’s job easier, no matter how small
  41. Identify and reduce a overproduction waste
  42. Complete an On Street Sampling Work Order
  43. Prepare PARS/FPARS for Dispatch
  44. recognize a teammate
  45. Identify and embrace a strength and weakness
  46. Search route in DMS
  47. Identify and reduce a defect waste
  48. attend an operational huddle
  49. Create a helpful visual
  50. Standardize an OSL
  51. Make a Safety Observation
  52. Say thank you to 5 people
  53. Go on a loading gemba walk
  54. Replace supplies in a POS
  55. do a safety gemba walk
  56. PEAK Metric: Parcel Select - Deep Dive vitals EDW (root cause analysis)
  57. Complete a PO Box Sampling Work Order
  58. Set Up and Placard Dispatch Containers
  59. Distribute PO Box Mail
  60. Set Delivery Day Indicator on PASS or DSS
  61. Optimize collection route pick ups
  62. review SDUS metrics during a huddle
  63. Complete Sampling Work Order
  64. Check out Peak Processing Annex
  65. Enter a PAQ
  66. Identify and reduce a motion waste
  67. Create a simulation model based on gemba findings
  68. Case Mail for a Route
  69. Make someones Job Eaiser
  70. Backdoor management in an office
  71. Identify and reduce a overprocessing waste
  72. Recognize a teammate
  73. Work UBBM
  74. Implement LMD Standard Placards for an Office
  75. Say good morning to 5 people
  76. Help an office create a FIRM sheet
  77. Participate in Operation Santa
  78. 6S a retail lobby
  79. 6S your own workspace
  80. Gemba walk at a plant following dispatches from the delivery unit
  81. coach someone through an oppertunity
  82. Give carriers expectations for the day
  83. Ask how someone’s day is going
  84. Identify and reduce an inventory waste
  85. Observe loading - Identify 5 opportunities for improvement
  86. say thank you to a 5 people
  87. Facilitate a huddle with the retail clerks
  88. Attend an operational huddle
  89. Review SDUS metrics during a huddle
  90. Work PRS Mail
  91. PEAK Metric: AAU Productivity - GEMBA vital
  92. Say good morning to 5 people
  93. Review RDC seperations
  94. Teach a clerk a new skillset
  95. Deliver parcels for day
  96. First class hero profile
  97. Identify a pain for a clerk and fix it with them
  98. ask how someones day is going
  99. Identify a pain for a retail clerk and fix it with them
  100. Utilize a new continuous improvement tool
  101. identify and reduce an inventory waste
  102. PEAK Metric: Office Variance - GEMBA vital
  103. Facilitate a kaizen
  104. Teach a supervisor a new report