Practiceactivelistening to acustomer’spainPEAKMetric:OfficeVariance -GEMBA vitalWorkUBBMPEAK Metric:Priority 1Day -Deep Divevitals EDW(root causeanalysis)Create ahelpfulvisualRecognizeateammate1st ClassHeroProfileReviewRDCseperationsidentify andreduce amotionwaste5S aworkspaceProcess aCustomerPurchasewith mPOSComplete anOn StreetSamplingWork OrderIdentify andreduce aninventorywasteSay goodmorningto 5peopleDo asafetygembawalkStandardizean OSLIdentify andreduce atransportationwasteIdentify apain for aclerk and fixit with themCompleteSamplingWorkOrderPreparePARS/FPARSfor Dispatch6S aretaillobbyHelp anoffice createa FIRMsheetcreate ahelpfulvisualFacilitatea kaizenObserveloading -Identify 5opportunitiesforimprovementIdentify andreduce aoverproductionwasteFacilitate ateachbackon atopic/project6S aworkspaceat a PostOfficeSupervisefor a dayCoachsomeonethrough anopportunityIdentify andreduce aoverprocessingwastePEAKMetric: AAUProductivity -GEMBA vitalWalk aroute witha carrierask howsomeonesday isgoingValue streamproject with aplant/logisiticsengineerDeliverparcelsfor dayReplacesuppliesin a POSPEAK Metric:Parcel Select -Deep Divevitals EDW(root causeanalysis)Ask howsomeone’sday isgoingIdentify andembrace astrength andweaknessEntera PAQConduct aPlant DockAuditmonitoringarrival quailityDistributeParcelssay thankyou to a5 peopleAttend anoperationalhuddleSet up Staticor DynamicRouteAssignmentsrecognizeateammateUpdatea SWIIdentify apain for aretail clerkand fix it withthemreviewSDUSmetricsduring ahuddleWorkRFSParcelsImplementLMDStandardPlacards foran OfficeFirst classheroprofileSet Up andPlacardDispatchContainersGemba walk ata plantfollowingdispatches fromthe delivery unitFacilitate ateachbackon atopic/projectSearchroute inDMSRetrieve apackage fora customerwaiting in thelobbyReviewSDUSmetricsduring ahuddleSay thankyou to 5peopleUtilize a newcontinuousimprovementtoolOptimizecollectionroute pickupsEnter aMAQpracticeactivelistening to acustomerspainCreate asimulationmodel basedon gembafindingsTeach aclerk anewskillsetFacilitate ateachbackon atopic/projectdo asafetygembawalkMake aSafetyObservationTeach asupervisora newreportMakesomeone’sjob easier,no matterhow smallCreateArcGIS Mapfor District(officelocations)6S yourownworkspaceDistributePO BoxMailUpdatea SWIParticipateinOperationSantaGo on aloadingGembaWalkCheck outPeakProcessingAnnexGo on aloadinggembawalkTeach aclerk howto scanMTELsidentify andreduce aninventorywasteSay goodmorningto 5peopleWorkPRSMailIdentify andreduce adefect wasteBackdoormanagementin an officeattend anoperationalhuddleMakesomeonesJobEaiserGo on aflowgembawalkComplete aPO BoxSamplingWork OrderLobbyAssistanceImplement theDailyManagementsystem in a unitor with a teamcoachsomeonethrough anoppertunitySet DeliveryDayIndicator onPASS orDSSIdentify andreduce amotionwasteDeliverExpressMailidentify andreduce atransportationwasteFacilitate ahuddle withthe retailclerksCaseMail fora RouteReflect onyour day ,WWW,CDB, LLGo on aflowgembawalkIdentify andreduce adefect wasteidentify andreduce anoverprocessingwasteGivecarriersexpectationsfor the dayEnterHazardWarningin RIMSPracticeactivelistening to acustomer’spainPEAKMetric:OfficeVariance -GEMBA vitalWorkUBBMPEAK Metric:Priority 1Day -Deep Divevitals EDW(root causeanalysis)Create ahelpfulvisualRecognizeateammate1st ClassHeroProfileReviewRDCseperationsidentify andreduce amotionwaste5S aworkspaceProcess aCustomerPurchasewith mPOSComplete anOn StreetSamplingWork OrderIdentify andreduce aninventorywasteSay goodmorningto 5peopleDo asafetygembawalkStandardizean OSLIdentify andreduce atransportationwasteIdentify apain for aclerk and fixit with themCompleteSamplingWorkOrderPreparePARS/FPARSfor Dispatch6S aretaillobbyHelp anoffice createa FIRMsheetcreate ahelpfulvisualFacilitatea kaizenObserveloading -Identify 5opportunitiesforimprovementIdentify andreduce aoverproductionwasteFacilitate ateachbackon atopic/project6S aworkspaceat a PostOfficeSupervisefor a dayCoachsomeonethrough anopportunityIdentify andreduce aoverprocessingwastePEAKMetric: AAUProductivity -GEMBA vitalWalk aroute witha carrierask howsomeonesday isgoingValue streamproject with aplant/logisiticsengineerDeliverparcelsfor dayReplacesuppliesin a POSPEAK Metric:Parcel Select -Deep Divevitals EDW(root causeanalysis)Ask howsomeone’sday isgoingIdentify andembrace astrength andweaknessEntera PAQConduct aPlant DockAuditmonitoringarrival quailityDistributeParcelssay thankyou to a5 peopleAttend anoperationalhuddleSet up Staticor DynamicRouteAssignmentsrecognizeateammateUpdatea SWIIdentify apain for aretail clerkand fix it withthemreviewSDUSmetricsduring ahuddleWorkRFSParcelsImplementLMDStandardPlacards foran OfficeFirst classheroprofileSet Up andPlacardDispatchContainersGemba walk ata plantfollowingdispatches fromthe delivery unitFacilitate ateachbackon atopic/projectSearchroute inDMSRetrieve apackage fora customerwaiting in thelobbyReviewSDUSmetricsduring ahuddleSay thankyou to 5peopleUtilize a newcontinuousimprovementtoolOptimizecollectionroute pickupsEnter aMAQpracticeactivelistening to acustomerspainCreate asimulationmodel basedon gembafindingsTeach aclerk anewskillsetFacilitate ateachbackon atopic/projectdo asafetygembawalkMake aSafetyObservationTeach asupervisora newreportMakesomeone’sjob easier,no matterhow smallCreateArcGIS Mapfor District(officelocations)6S yourownworkspaceDistributePO BoxMailUpdatea SWIParticipateinOperationSantaGo on aloadingGembaWalkCheck outPeakProcessingAnnexGo on aloadinggembawalkTeach aclerk howto scanMTELsidentify andreduce aninventorywasteSay goodmorningto 5peopleWorkPRSMailIdentify andreduce adefect wasteBackdoormanagementin an officeattend anoperationalhuddleMakesomeonesJobEaiserGo on aflowgembawalkComplete aPO BoxSamplingWork OrderLobbyAssistanceImplement theDailyManagementsystem in a unitor with a teamcoachsomeonethrough anoppertunitySet DeliveryDayIndicator onPASS orDSSIdentify andreduce amotionwasteDeliverExpressMailidentify andreduce atransportationwasteFacilitate ahuddle withthe retailclerksCaseMail fora RouteReflect onyour day ,WWW,CDB, LLGo on aflowgembawalkIdentify andreduce adefect wasteidentify andreduce anoverprocessingwasteGivecarriersexpectationsfor the dayEnterHazardWarningin RIMS

Peak Bingo Week 1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Practice active listening to a customer’s pain
  2. PEAK Metric: Office Variance - GEMBA vital
  3. Work UBBM
  4. PEAK Metric: Priority 1Day - Deep Dive vitals EDW (root cause analysis)
  5. Create a helpful visual
  6. Recognize a teammate
  7. 1st Class Hero Profile
  8. Review RDC seperations
  9. identify and reduce a motion waste
  10. 5S a workspace
  11. Process a Customer Purchase with mPOS
  12. Complete an On Street Sampling Work Order
  13. Identify and reduce an inventory waste
  14. Say good morning to 5 people
  15. Do a safety gemba walk
  16. Standardize an OSL
  17. Identify and reduce a transportation waste
  18. Identify a pain for a clerk and fix it with them
  19. Complete Sampling Work Order
  20. Prepare PARS/FPARS for Dispatch
  21. 6S a retail lobby
  22. Help an office create a FIRM sheet
  23. create a helpful visual
  24. Facilitate a kaizen
  25. Observe loading - Identify 5 opportunities for improvement
  26. Identify and reduce a overproduction waste
  27. Facilitate a teachback on a topic/project
  28. 6S a workspace at a Post Office
  29. Supervise for a day
  30. Coach someone through an opportunity
  31. Identify and reduce a overprocessing waste
  32. PEAK Metric: AAU Productivity - GEMBA vital
  33. Walk a route with a carrier
  34. ask how someones day is going
  35. Value stream project with a plant/logisitics engineer
  36. Deliver parcels for day
  37. Replace supplies in a POS
  38. PEAK Metric: Parcel Select - Deep Dive vitals EDW (root cause analysis)
  39. Ask how someone’s day is going
  40. Identify and embrace a strength and weakness
  41. Enter a PAQ
  42. Conduct a Plant Dock Audit monitoring arrival quaility
  43. Distribute Parcels
  44. say thank you to a 5 people
  45. Attend an operational huddle
  46. Set up Static or Dynamic Route Assignments
  47. recognize a teammate
  48. Update a SWI
  49. Identify a pain for a retail clerk and fix it with them
  50. review SDUS metrics during a huddle
  51. Work RFS Parcels
  52. Implement LMD Standard Placards for an Office
  53. First class hero profile
  54. Set Up and Placard Dispatch Containers
  55. Gemba walk at a plant following dispatches from the delivery unit
  56. Facilitate a teachback on a topic/project
  57. Search route in DMS
  58. Retrieve a package for a customer waiting in the lobby
  59. Review SDUS metrics during a huddle
  60. Say thank you to 5 people
  61. Utilize a new continuous improvement tool
  62. Optimize collection route pick ups
  63. Enter a MAQ
  64. practice active listening to a customers pain
  65. Create a simulation model based on gemba findings
  66. Teach a clerk a new skillset
  67. Facilitate a teachback on a topic/project
  68. do a safety gemba walk
  69. Make a Safety Observation
  70. Teach a supervisor a new report
  71. Make someone’s job easier, no matter how small
  72. Create ArcGIS Map for District (office locations)
  73. 6S your own workspace
  74. Distribute PO Box Mail
  75. Update a SWI
  76. Participate in Operation Santa
  77. Go on a loading Gemba Walk
  78. Check out Peak Processing Annex
  79. Go on a loading gemba walk
  80. Teach a clerk how to scan MTELs
  81. identify and reduce an inventory waste
  82. Say good morning to 5 people
  83. Work PRS Mail
  84. Identify and reduce a defect waste
  85. Backdoor management in an office
  86. attend an operational huddle
  87. Make someones Job Eaiser
  88. Go on a flow gemba walk
  89. Complete a PO Box Sampling Work Order
  90. Lobby Assistance
  91. Implement the Daily Management system in a unit or with a team
  92. coach someone through an oppertunity
  93. Set Delivery Day Indicator on PASS or DSS
  94. Identify and reduce a motion waste
  95. Deliver Express Mail
  96. identify and reduce a transportation waste
  97. Facilitate a huddle with the retail clerks
  98. Case Mail for a Route
  99. Reflect on your day , WWW, CDB, LL
  100. Go on a flow gemba walk
  101. Identify and reduce a defect waste
  102. identify and reduce an overprocessing waste
  103. Give carriers expectations for the day
  104. Enter Hazard Warning in RIMS