I'm Going tofollow with thedoctor and willgive you a callback.ThankyouInternalLet theperson yourtalking toknow yourroleProvidingexcellenceExternalUse asoothingtone ofvoiceBeDetailedin yourresponseTell thepersonyournameGood afternoonMrs. Smith.Enjoy the restof yourevening.Thank youso much forchoosingPeachtreeOrthopedicsDurationIntroduceThank ourpatients/clientsfor choosingPeachtreeorthopedicsMyExtension is9999 if youneed toreach me.Your patientPaperwork willtake about tenminutes or soto complete."Customerservice"Good MorningMrs. Smith.Welcome toPeachtreeOrthopedics"AcknowledgeAssure thepatient that youare available bygiving yourphone extensionProvide acomplimentto patientSmileExplanationMakeEyecontactI'm Going tofollow with thedoctor and willgive you a callback.ThankyouInternalLet theperson yourtalking toknow yourroleProvidingexcellenceExternalUse asoothingtone ofvoiceBeDetailedin yourresponseTell thepersonyournameGood afternoonMrs. Smith.Enjoy the restof yourevening.Thank youso much forchoosingPeachtreeOrthopedicsDurationIntroduceThank ourpatients/clientsfor choosingPeachtreeorthopedicsMyExtension is9999 if youneed toreach me.Your patientPaperwork willtake about tenminutes or soto complete."Customerservice"Good MorningMrs. Smith.Welcome toPeachtreeOrthopedics"AcknowledgeAssure thepatient that youare available bygiving yourphone extensionProvide acomplimentto patientSmileExplanationMakeEyecontact

A.I.D.E.T. - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I'm Going to follow with the doctor and will give you a call back.
  2. Thank you
  3. Internal
  4. Let the person your talking to know your role
  5. Providing excellence
  6. External
  7. Use a soothing tone of voice
  8. Be Detailed in your response
  9. Tell the person your name
  10. Good afternoon Mrs. Smith. Enjoy the rest of your evening.
  11. Thank you so much for choosing Peachtree Orthopedics
  12. Duration
  13. Introduce
  14. Thank our patients/clients for choosing Peachtree orthopedics
  15. My Extension is 9999 if you need to reach me.
  16. Your patient Paperwork will take about ten minutes or so to complete."
  17. Customer service
  18. "Good Morning Mrs. Smith. Welcome to Peachtree Orthopedics"
  19. Acknowledge
  20. Assure the patient that you are available by giving your phone extension
  21. Provide a compliment to patient
  22. Smile
  23. Explanation
  24. Make Eye contact