MyExtension is9999 if youneed toreach me.Thank youso much forchoosingPeachtreeOrthopedicsThankyouExternalTell thepersonyournameCustomerserviceMakeEyecontactDurationSmileAssure thepatient that youare available bygiving yourphone extensionIntroduceI'm Going tofollow with thedoctor and willgive you a callback.BeDetailedin yourresponseAcknowledgeProvide acomplimentto patient"Good MorningMrs. Smith.Welcome toPeachtreeOrthopedics"Use asoothingtone ofvoiceExplanationLet theperson yourtalking toknow yourroleYour patientPaperwork willtake about tenminutes or soto complete."ProvidingexcellenceGood afternoonMrs. Smith.Enjoy the restof yourevening.Thank ourpatients/clientsfor choosingPeachtreeorthopedicsInternalMyExtension is9999 if youneed toreach me.Thank youso much forchoosingPeachtreeOrthopedicsThankyouExternalTell thepersonyournameCustomerserviceMakeEyecontactDurationSmileAssure thepatient that youare available bygiving yourphone extensionIntroduceI'm Going tofollow with thedoctor and willgive you a callback.BeDetailedin yourresponseAcknowledgeProvide acomplimentto patient"Good MorningMrs. Smith.Welcome toPeachtreeOrthopedics"Use asoothingtone ofvoiceExplanationLet theperson yourtalking toknow yourroleYour patientPaperwork willtake about tenminutes or soto complete."ProvidingexcellenceGood afternoonMrs. Smith.Enjoy the restof yourevening.Thank ourpatients/clientsfor choosingPeachtreeorthopedicsInternal

A.I.D.E.T. - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. My Extension is 9999 if you need to reach me.
  2. Thank you so much for choosing Peachtree Orthopedics
  3. Thank you
  4. External
  5. Tell the person your name
  6. Customer service
  7. Make Eye contact
  8. Duration
  9. Smile
  10. Assure the patient that you are available by giving your phone extension
  11. Introduce
  12. I'm Going to follow with the doctor and will give you a call back.
  13. Be Detailed in your response
  14. Acknowledge
  15. Provide a compliment to patient
  16. "Good Morning Mrs. Smith. Welcome to Peachtree Orthopedics"
  17. Use a soothing tone of voice
  18. Explanation
  19. Let the person your talking to know your role
  20. Your patient Paperwork will take about ten minutes or so to complete."
  21. Providing excellence
  22. Good afternoon Mrs. Smith. Enjoy the rest of your evening.
  23. Thank our patients/clients for choosing Peachtree orthopedics
  24. Internal