Assure thepatient that youare available bygiving yourphone extensionSmileYour patientPaperwork willtake about tenminutes or soto complete."Tell thepersonyournameInternalCustomerserviceUse asoothingtone ofvoiceI'm Going tofollow with thedoctor and willgive you a callback.MyExtension is9999 if youneed toreach me.Thank ourpatients/clientsfor choosingPeachtreeorthopedicsGood afternoonMrs. Smith.Enjoy the restof yourevening.IntroduceProvidingexcellenceExternalDurationBeDetailedin yourresponse"Good MorningMrs. Smith.Welcome toPeachtreeOrthopedics"MakeEyecontactExplanationProvide acomplimentto patientLet theperson yourtalking toknow yourroleThankyouAcknowledgeThank youso much forchoosingPeachtreeOrthopedicsAssure thepatient that youare available bygiving yourphone extensionSmileYour patientPaperwork willtake about tenminutes or soto complete."Tell thepersonyournameInternalCustomerserviceUse asoothingtone ofvoiceI'm Going tofollow with thedoctor and willgive you a callback.MyExtension is9999 if youneed toreach me.Thank ourpatients/clientsfor choosingPeachtreeorthopedicsGood afternoonMrs. Smith.Enjoy the restof yourevening.IntroduceProvidingexcellenceExternalDurationBeDetailedin yourresponse"Good MorningMrs. Smith.Welcome toPeachtreeOrthopedics"MakeEyecontactExplanationProvide acomplimentto patientLet theperson yourtalking toknow yourroleThankyouAcknowledgeThank youso much forchoosingPeachtreeOrthopedics

A.I.D.E.T. - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Assure the patient that you are available by giving your phone extension
  2. Smile
  3. Your patient Paperwork will take about ten minutes or so to complete."
  4. Tell the person your name
  5. Internal
  6. Customer service
  7. Use a soothing tone of voice
  8. I'm Going to follow with the doctor and will give you a call back.
  9. My Extension is 9999 if you need to reach me.
  10. Thank our patients/clients for choosing Peachtree orthopedics
  11. Good afternoon Mrs. Smith. Enjoy the rest of your evening.
  12. Introduce
  13. Providing excellence
  14. External
  15. Duration
  16. Be Detailed in your response
  17. "Good Morning Mrs. Smith. Welcome to Peachtree Orthopedics"
  18. Make Eye contact
  19. Explanation
  20. Provide a compliment to patient
  21. Let the person your talking to know your role
  22. Thank you
  23. Acknowledge
  24. Thank you so much for choosing Peachtree Orthopedics