I'm Going tofollow with thedoctor and willgive you a callback.Thank youso much forchoosingPeachtreeOrthopedicsThankyouMakeEyecontactProvide acomplimentto patientAssure thepatient that youare available bygiving yourphone extensionSmileProvidingexcellenceDurationInternalTell thepersonyournameYour patientPaperwork willtake about tenminutes or soto complete."MyExtension is9999 if youneed toreach me.Use asoothingtone ofvoiceThank ourpatients/clientsfor choosingPeachtreeorthopedicsBeDetailedin yourresponseCustomerservice"Good MorningMrs. Smith.Welcome toPeachtreeOrthopedics"AcknowledgeLet theperson yourtalking toknow yourroleGood afternoonMrs. Smith.Enjoy the restof yourevening.ExplanationIntroduceExternalI'm Going tofollow with thedoctor and willgive you a callback.Thank youso much forchoosingPeachtreeOrthopedicsThankyouMakeEyecontactProvide acomplimentto patientAssure thepatient that youare available bygiving yourphone extensionSmileProvidingexcellenceDurationInternalTell thepersonyournameYour patientPaperwork willtake about tenminutes or soto complete."MyExtension is9999 if youneed toreach me.Use asoothingtone ofvoiceThank ourpatients/clientsfor choosingPeachtreeorthopedicsBeDetailedin yourresponseCustomerservice"Good MorningMrs. Smith.Welcome toPeachtreeOrthopedics"AcknowledgeLet theperson yourtalking toknow yourroleGood afternoonMrs. Smith.Enjoy the restof yourevening.ExplanationIntroduceExternal

A.I.D.E.T. - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I'm Going to follow with the doctor and will give you a call back.
  2. Thank you so much for choosing Peachtree Orthopedics
  3. Thank you
  4. Make Eye contact
  5. Provide a compliment to patient
  6. Assure the patient that you are available by giving your phone extension
  7. Smile
  8. Providing excellence
  9. Duration
  10. Internal
  11. Tell the person your name
  12. Your patient Paperwork will take about ten minutes or so to complete."
  13. My Extension is 9999 if you need to reach me.
  14. Use a soothing tone of voice
  15. Thank our patients/clients for choosing Peachtree orthopedics
  16. Be Detailed in your response
  17. Customer service
  18. "Good Morning Mrs. Smith. Welcome to Peachtree Orthopedics"
  19. Acknowledge
  20. Let the person your talking to know your role
  21. Good afternoon Mrs. Smith. Enjoy the rest of your evening.
  22. Explanation
  23. Introduce
  24. External