(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Replied to emails in the EC inbox
Got an agent calling the wrong queue on the TL line
Completed a crossover
Create 5 dummy sessions in 1 day
Took an escalation call
Completed an ID Pending
Put stats back after a BSR
Completed 10 US SSP requests in 1 week
Completed 5 Global requests in 3 days
Completed CCR OT
Answered in the TL teams channel
Have < 5 incomplete items in your colour at the end of your shift
Completed an SRA or Am Waive
Participated in CAC Connexions
Coach a CCR outside the TL line
Completed an audit (including follow-up emails to agents if needed)
Take 20 TL calls in 1 day
Acknowledged a colleague on the lifeworks app
No flagged error in 1 week
Helped another TL with a complicated case
Sorted 20 unsorted emails in the inbox in 1 day
Completed specialized tasks (such as OGC, ECHO, DQ, etc)
File away all completed items in your colour for the entire week.
Completed 10 items in 1 day (and sorted into completed folder)
