Completed 10items in 1 day(and sorted intocompletedfolder)Create 5dummysessionsin 1 dayCompletedacrossoverSorted 20unsortedemails in theinbox in 1day Completedan SRA orAm WaiveCompleted anaudit (includingfollow-up emailsto agents ifneeded)Answeredin the TLteamschannelAcknowledgeda colleague onthe lifeworksappGot an agentcalling thewrong queueon the TLlineCompletedan IDPendingHave < 5incompleteitems in yourcolour at theend of yourshiftReplied toemails inthe ECinboxCompleted10 US SSPrequests in 1week CompletedCCR OTFile away allcompleteditems in yourcolour for theentire week.Took anescalationcallParticipatedin CACConnexionsNoflaggederror in 1weekCompleted5 Globalrequests in3 daysCompletedspecializedtasks (such asOGC, ECHO,DQ, etc)Take 20TL callsin 1 dayPut statsback aftera BSRHelpedanother TLwith acomplicatedcaseCoach aCCRoutsidethe TL lineCompleted 10items in 1 day(and sorted intocompletedfolder)Create 5dummysessionsin 1 dayCompletedacrossoverSorted 20unsortedemails in theinbox in 1day Completedan SRA orAm WaiveCompleted anaudit (includingfollow-up emailsto agents ifneeded)Answeredin the TLteamschannelAcknowledgeda colleague onthe lifeworksappGot an agentcalling thewrong queueon the TLlineCompletedan IDPendingHave < 5incompleteitems in yourcolour at theend of yourshiftReplied toemails inthe ECinboxCompleted10 US SSPrequests in 1week CompletedCCR OTFile away allcompleteditems in yourcolour for theentire week.Took anescalationcallParticipatedin CACConnexionsNoflaggederror in 1weekCompleted5 Globalrequests in3 daysCompletedspecializedtasks (such asOGC, ECHO,DQ, etc)Take 20TL callsin 1 dayPut statsback aftera BSRHelpedanother TLwith acomplicatedcaseCoach aCCRoutsidethe TL line

December TL Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Completed 10 items in 1 day (and sorted into completed folder)
  2. Create 5 dummy sessions in 1 day
  3. Completed a crossover
  4. Sorted 20 unsorted emails in the inbox in 1 day
  5. Completed an SRA or Am Waive
  6. Completed an audit (including follow-up emails to agents if needed)
  7. Answered in the TL teams channel
  8. Acknowledged a colleague on the lifeworks app
  9. Got an agent calling the wrong queue on the TL line
  10. Completed an ID Pending
  11. Have < 5 incomplete items in your colour at the end of your shift
  12. Replied to emails in the EC inbox
  13. Completed 10 US SSP requests in 1 week
  14. Completed CCR OT
  15. File away all completed items in your colour for the entire week.
  16. Took an escalation call
  17. Participated in CAC Connexions
  18. No flagged error in 1 week
  19. Completed 5 Global requests in 3 days
  20. Completed specialized tasks (such as OGC, ECHO, DQ, etc)
  21. Take 20 TL calls in 1 day
  22. Put stats back after a BSR
  23. Helped another TL with a complicated case
  24. Coach a CCR outside the TL line