Completedspecializedtasks (such asOGC, ECHO,DQ, etc)Create 5dummysessionsin 1 dayCompleted anaudit (includingfollow-up emailsto agents ifneeded)CompletedCCR OTAcknowledgeda colleague onthe lifeworksappCompleted 10items in 1 day(and sorted intocompletedfolder)Sorted 20unsortedemails in theinbox in 1day Put statsback aftera BSRCompleted10 US SSPrequests in 1week Got an agentcalling thewrong queueon the TLlineNoflaggederror in 1weekHelpedanother TLwith acomplicatedcaseCompletedan SRA orAm WaiveParticipatedin CACConnexionsCoach aCCRoutsidethe TL lineReplied toemails inthe ECinboxHave < 5incompleteitems in yourcolour at theend of yourshiftCompleted5 Globalrequests in3 daysFile away allcompleteditems in yourcolour for theentire week.CompletedacrossoverAnsweredin the TLteamschannelCompletedan IDPendingTook anescalationcallTake 20TL callsin 1 dayCompletedspecializedtasks (such asOGC, ECHO,DQ, etc)Create 5dummysessionsin 1 dayCompleted anaudit (includingfollow-up emailsto agents ifneeded)CompletedCCR OTAcknowledgeda colleague onthe lifeworksappCompleted 10items in 1 day(and sorted intocompletedfolder)Sorted 20unsortedemails in theinbox in 1day Put statsback aftera BSRCompleted10 US SSPrequests in 1week Got an agentcalling thewrong queueon the TLlineNoflaggederror in 1weekHelpedanother TLwith acomplicatedcaseCompletedan SRA orAm WaiveParticipatedin CACConnexionsCoach aCCRoutsidethe TL lineReplied toemails inthe ECinboxHave < 5incompleteitems in yourcolour at theend of yourshiftCompleted5 Globalrequests in3 daysFile away allcompleteditems in yourcolour for theentire week.CompletedacrossoverAnsweredin the TLteamschannelCompletedan IDPendingTook anescalationcallTake 20TL callsin 1 day

December TL Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Completed specialized tasks (such as OGC, ECHO, DQ, etc)
  2. Create 5 dummy sessions in 1 day
  3. Completed an audit (including follow-up emails to agents if needed)
  4. Completed CCR OT
  5. Acknowledged a colleague on the lifeworks app
  6. Completed 10 items in 1 day (and sorted into completed folder)
  7. Sorted 20 unsorted emails in the inbox in 1 day
  8. Put stats back after a BSR
  9. Completed 10 US SSP requests in 1 week
  10. Got an agent calling the wrong queue on the TL line
  11. No flagged error in 1 week
  12. Helped another TL with a complicated case
  13. Completed an SRA or Am Waive
  14. Participated in CAC Connexions
  15. Coach a CCR outside the TL line
  16. Replied to emails in the EC inbox
  17. Have < 5 incomplete items in your colour at the end of your shift
  18. Completed 5 Global requests in 3 days
  19. File away all completed items in your colour for the entire week.
  20. Completed a crossover
  21. Answered in the TL teams channel
  22. Completed an ID Pending
  23. Took an escalation call
  24. Take 20 TL calls in 1 day