Took anescalationcallReplied toemails inthe ECinboxHave < 5incompleteitems in yourcolour at theend of yourshiftHelpedanother TLwith acomplicatedcaseAnsweredin the TLteamschannelCreate 5dummysessionsin 1 dayFile away allcompleteditems in yourcolour for theentire week.Completed 10items in 1 day(and sorted intocompletedfolder)Put statsback aftera BSRParticipatedin CACConnexionsCompletedan SRA orAm WaiveCompletedan IDPendingCompletedCCR OTCompletedspecializedtasks (such asOGC, ECHO,DQ, etc)Noflaggederror in 1weekCompleted10 US SSPrequests in 1week Take 20TL callsin 1 dayGot an agentcalling thewrong queueon the TLlineCompletedacrossoverCompleted anaudit (includingfollow-up emailsto agents ifneeded)Completed5 Globalrequests in3 daysAcknowledgeda colleague onthe lifeworksappCoach aCCRoutsidethe TL lineSorted 20unsortedemails in theinbox in 1day Took anescalationcallReplied toemails inthe ECinboxHave < 5incompleteitems in yourcolour at theend of yourshiftHelpedanother TLwith acomplicatedcaseAnsweredin the TLteamschannelCreate 5dummysessionsin 1 dayFile away allcompleteditems in yourcolour for theentire week.Completed 10items in 1 day(and sorted intocompletedfolder)Put statsback aftera BSRParticipatedin CACConnexionsCompletedan SRA orAm WaiveCompletedan IDPendingCompletedCCR OTCompletedspecializedtasks (such asOGC, ECHO,DQ, etc)Noflaggederror in 1weekCompleted10 US SSPrequests in 1week Take 20TL callsin 1 dayGot an agentcalling thewrong queueon the TLlineCompletedacrossoverCompleted anaudit (includingfollow-up emailsto agents ifneeded)Completed5 Globalrequests in3 daysAcknowledgeda colleague onthe lifeworksappCoach aCCRoutsidethe TL lineSorted 20unsortedemails in theinbox in 1day 

December TL Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Took an escalation call
  2. Replied to emails in the EC inbox
  3. Have < 5 incomplete items in your colour at the end of your shift
  4. Helped another TL with a complicated case
  5. Answered in the TL teams channel
  6. Create 5 dummy sessions in 1 day
  7. File away all completed items in your colour for the entire week.
  8. Completed 10 items in 1 day (and sorted into completed folder)
  9. Put stats back after a BSR
  10. Participated in CAC Connexions
  11. Completed an SRA or Am Waive
  12. Completed an ID Pending
  13. Completed CCR OT
  14. Completed specialized tasks (such as OGC, ECHO, DQ, etc)
  15. No flagged error in 1 week
  16. Completed 10 US SSP requests in 1 week
  17. Take 20 TL calls in 1 day
  18. Got an agent calling the wrong queue on the TL line
  19. Completed a crossover
  20. Completed an audit (including follow-up emails to agents if needed)
  21. Completed 5 Global requests in 3 days
  22. Acknowledged a colleague on the lifeworks app
  23. Coach a CCR outside the TL line
  24. Sorted 20 unsorted emails in the inbox in 1 day