(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Create 5 dummy sessions in 1 day
Put stats back after a BSR
Participated in CAC Connexions
Take 20 TL calls in 1 day
Took an escalation call
Completed specialized tasks (such as OGC, ECHO, DQ, etc)
Completed 10 items in 1 day (and sorted into completed folder)
Got an agent calling the wrong queue on the TL line
Acknowledged a colleague on the lifeworks app
Completed 10 US SSP requests in 1 week
Completed 5 Global requests in 3 days
Completed an ID Pending
Completed a crossover
No flagged error in 1 week
File away all completed items in your colour for the entire week.
Helped another TL with a complicated case
Answered in the TL teams channel
Completed an SRA or Am Waive
Coach a CCR outside the TL line
Completed CCR OT
Have < 5 incomplete items in your colour at the end of your shift
Sorted 20 unsorted emails in the inbox in 1 day
Completed an audit (including follow-up emails to agents if needed)
