Participatedin CACConnexionsPut statsback aftera BSRCoach aCCRoutsidethe TL lineReplied toemails inthe ECinboxCreate 5dummysessionsin 1 dayHave < 5incompleteitems in yourcolour at theend of yourshiftCompleted5 Globalrequests in3 daysCompletedCCR OTGot an agentcalling thewrong queueon the TLlineCompleted anaudit (includingfollow-up emailsto agents ifneeded)Completedan IDPendingTook anescalationcallFile away allcompleteditems in yourcolour for theentire week.Completedspecializedtasks (such asOGC, ECHO,DQ, etc)Acknowledgeda colleague onthe lifeworksappTake 20TL callsin 1 dayCompleted 10items in 1 day(and sorted intocompletedfolder)Completed10 US SSPrequests in 1week Helpedanother TLwith acomplicatedcaseCompletedacrossoverCompletedan SRA orAm WaiveSorted 20unsortedemails in theinbox in 1day Answeredin the TLteamschannelNoflaggederror in 1weekParticipatedin CACConnexionsPut statsback aftera BSRCoach aCCRoutsidethe TL lineReplied toemails inthe ECinboxCreate 5dummysessionsin 1 dayHave < 5incompleteitems in yourcolour at theend of yourshiftCompleted5 Globalrequests in3 daysCompletedCCR OTGot an agentcalling thewrong queueon the TLlineCompleted anaudit (includingfollow-up emailsto agents ifneeded)Completedan IDPendingTook anescalationcallFile away allcompleteditems in yourcolour for theentire week.Completedspecializedtasks (such asOGC, ECHO,DQ, etc)Acknowledgeda colleague onthe lifeworksappTake 20TL callsin 1 dayCompleted 10items in 1 day(and sorted intocompletedfolder)Completed10 US SSPrequests in 1week Helpedanother TLwith acomplicatedcaseCompletedacrossoverCompletedan SRA orAm WaiveSorted 20unsortedemails in theinbox in 1day Answeredin the TLteamschannelNoflaggederror in 1week

December TL Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Participated in CAC Connexions
  2. Put stats back after a BSR
  3. Coach a CCR outside the TL line
  4. Replied to emails in the EC inbox
  5. Create 5 dummy sessions in 1 day
  6. Have < 5 incomplete items in your colour at the end of your shift
  7. Completed 5 Global requests in 3 days
  8. Completed CCR OT
  9. Got an agent calling the wrong queue on the TL line
  10. Completed an audit (including follow-up emails to agents if needed)
  11. Completed an ID Pending
  12. Took an escalation call
  13. File away all completed items in your colour for the entire week.
  14. Completed specialized tasks (such as OGC, ECHO, DQ, etc)
  15. Acknowledged a colleague on the lifeworks app
  16. Take 20 TL calls in 1 day
  17. Completed 10 items in 1 day (and sorted into completed folder)
  18. Completed 10 US SSP requests in 1 week
  19. Helped another TL with a complicated case
  20. Completed a crossover
  21. Completed an SRA or Am Waive
  22. Sorted 20 unsorted emails in the inbox in 1 day
  23. Answered in the TL teams channel
  24. No flagged error in 1 week