Put statsback aftera BSRTake 20TL callsin 1 daySorted 20unsortedemails in theinbox in 1day Completed10 US SSPrequests in 1week Have < 5incompleteitems in yourcolour at theend of yourshiftCompletedan SRA orAm WaiveAcknowledgeda colleague onthe lifeworksappCoach aCCRoutsidethe TL lineReplied toemails inthe ECinboxGot an agentcalling thewrong queueon the TLlineCompletedspecializedtasks (such asOGC, ECHO,DQ, etc)Took anescalationcallCreate 5dummysessionsin 1 dayNoflaggederror in 1weekFile away allcompleteditems in yourcolour for theentire week.CompletedCCR OTParticipatedin CACConnexionsCompleted anaudit (includingfollow-up emailsto agents ifneeded)Completedan IDPendingCompletedacrossoverCompleted 10items in 1 day(and sorted intocompletedfolder)Completed5 Globalrequests in3 daysHelpedanother TLwith acomplicatedcaseAnsweredin the TLteamschannelPut statsback aftera BSRTake 20TL callsin 1 daySorted 20unsortedemails in theinbox in 1day Completed10 US SSPrequests in 1week Have < 5incompleteitems in yourcolour at theend of yourshiftCompletedan SRA orAm WaiveAcknowledgeda colleague onthe lifeworksappCoach aCCRoutsidethe TL lineReplied toemails inthe ECinboxGot an agentcalling thewrong queueon the TLlineCompletedspecializedtasks (such asOGC, ECHO,DQ, etc)Took anescalationcallCreate 5dummysessionsin 1 dayNoflaggederror in 1weekFile away allcompleteditems in yourcolour for theentire week.CompletedCCR OTParticipatedin CACConnexionsCompleted anaudit (includingfollow-up emailsto agents ifneeded)Completedan IDPendingCompletedacrossoverCompleted 10items in 1 day(and sorted intocompletedfolder)Completed5 Globalrequests in3 daysHelpedanother TLwith acomplicatedcaseAnsweredin the TLteamschannel

December TL Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Put stats back after a BSR
  2. Take 20 TL calls in 1 day
  3. Sorted 20 unsorted emails in the inbox in 1 day
  4. Completed 10 US SSP requests in 1 week
  5. Have < 5 incomplete items in your colour at the end of your shift
  6. Completed an SRA or Am Waive
  7. Acknowledged a colleague on the lifeworks app
  8. Coach a CCR outside the TL line
  9. Replied to emails in the EC inbox
  10. Got an agent calling the wrong queue on the TL line
  11. Completed specialized tasks (such as OGC, ECHO, DQ, etc)
  12. Took an escalation call
  13. Create 5 dummy sessions in 1 day
  14. No flagged error in 1 week
  15. File away all completed items in your colour for the entire week.
  16. Completed CCR OT
  17. Participated in CAC Connexions
  18. Completed an audit (including follow-up emails to agents if needed)
  19. Completed an ID Pending
  20. Completed a crossover
  21. Completed 10 items in 1 day (and sorted into completed folder)
  22. Completed 5 Global requests in 3 days
  23. Helped another TL with a complicated case
  24. Answered in the TL teams channel