Answeredin the TLteamschannelCompleted 10items in 1 day(and sorted intocompletedfolder)Acknowledgeda colleague onthe lifeworksappHave < 5incompleteitems in yourcolour at theend of yourshiftTook anescalationcallNoflaggederror in 1weekReplied toemails inthe ECinboxCompletedCCR OTCompletedspecializedtasks (such asOGC, ECHO,DQ, etc)Completed5 Globalrequests in3 daysPut statsback aftera BSRSorted 20unsortedemails in theinbox in 1day Coach aCCRoutsidethe TL lineCompleted10 US SSPrequests in 1week Take 20TL callsin 1 dayHelpedanother TLwith acomplicatedcaseGot an agentcalling thewrong queueon the TLlineCompletedan SRA orAm WaiveCreate 5dummysessionsin 1 dayParticipatedin CACConnexionsCompletedan IDPendingCompleted anaudit (includingfollow-up emailsto agents ifneeded)CompletedacrossoverFile away allcompleteditems in yourcolour for theentire week.Answeredin the TLteamschannelCompleted 10items in 1 day(and sorted intocompletedfolder)Acknowledgeda colleague onthe lifeworksappHave < 5incompleteitems in yourcolour at theend of yourshiftTook anescalationcallNoflaggederror in 1weekReplied toemails inthe ECinboxCompletedCCR OTCompletedspecializedtasks (such asOGC, ECHO,DQ, etc)Completed5 Globalrequests in3 daysPut statsback aftera BSRSorted 20unsortedemails in theinbox in 1day Coach aCCRoutsidethe TL lineCompleted10 US SSPrequests in 1week Take 20TL callsin 1 dayHelpedanother TLwith acomplicatedcaseGot an agentcalling thewrong queueon the TLlineCompletedan SRA orAm WaiveCreate 5dummysessionsin 1 dayParticipatedin CACConnexionsCompletedan IDPendingCompleted anaudit (includingfollow-up emailsto agents ifneeded)CompletedacrossoverFile away allcompleteditems in yourcolour for theentire week.

December TL Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Answered in the TL teams channel
  2. Completed 10 items in 1 day (and sorted into completed folder)
  3. Acknowledged a colleague on the lifeworks app
  4. Have < 5 incomplete items in your colour at the end of your shift
  5. Took an escalation call
  6. No flagged error in 1 week
  7. Replied to emails in the EC inbox
  8. Completed CCR OT
  9. Completed specialized tasks (such as OGC, ECHO, DQ, etc)
  10. Completed 5 Global requests in 3 days
  11. Put stats back after a BSR
  12. Sorted 20 unsorted emails in the inbox in 1 day
  13. Coach a CCR outside the TL line
  14. Completed 10 US SSP requests in 1 week
  15. Take 20 TL calls in 1 day
  16. Helped another TL with a complicated case
  17. Got an agent calling the wrong queue on the TL line
  18. Completed an SRA or Am Waive
  19. Create 5 dummy sessions in 1 day
  20. Participated in CAC Connexions
  21. Completed an ID Pending
  22. Completed an audit (including follow-up emails to agents if needed)
  23. Completed a crossover
  24. File away all completed items in your colour for the entire week.