PracticeActiveListening toa Customer'sPainSet up Staticor DynamicRouteAssignmentsCheck outPeakProcessingAnnexidentify andReduce anOverprocessingWasteReviewRDCSeparationsDistributeParcelsHelp anOfficeCreate aFIRM sheetUpdatean SWIBackdoorManagementin an OfficeWorkPRSMailFirst-classHeroprofileIdentify andReduce aTransportationWaste6S aWorkspaceat a PostOfficeLobbyAssistanceIdentify andReduce aDefectWasteDo aSafetyGembaWalkPEAKMetric:OfficeVariance -GEMBA vitalCompleteSamplingWorkOrderCaseMail fora RouteDistributePO BoxMailFacilitate aHuddle withthe RetailClerks6S aRetailLobbyFacilitate aTeachbackon aTopic/ProjectDeliverParcelsfor DayGo on aFlowGembaWalkEnterHazardWarningin RIMSSet DeliveryDayIndicator onPASS orDSSIdentify aPain for aRetail Clerkand Fix itwith ThemAsk HowSomeone'sDay isGoingCoachSomeoneThrough anOpportunityIdentify andReduce aMotionWasteCreate aHelpfulVisualReflect onyour day ,WWW,CDB, LLFreeSpaceRecognizeaTeammateSearchRoutein DMSIdentify andReduce anInventoryWasteTeach aSupervisora NewReportObserveLoading -Identify 5OpportunitiesforImprovementPEAKMetric: AAUProductivity -GEMBA vitalMake aSafetyObservationSet Up andPlacardDispatchContainersConduct aPlant DockAuditMonitoringArrival QuailityIdentify aPain for aClerk andFix it withThemUtilize a NewContinuousImprovementToolPEAK Metric:Parcel Select -Deep Divevitals EDW(root causeanalysis)ReplaceSuppliesin a POSTeach aClerk aNewSkillsetPreparePARS/FPARSfor DispatchReviewSDUSMetricsDuring aHuddleTeach aClerk Howto ScanMTELsComplete anOn StreetSamplingWork OrderAttend anOperationalHuddleGo on aLoadingGembaWalkComplete aPO BoxSamplingWork OrderWorkUBBMEnter aMAQRetrieve aPackage fora CustomerWaiting inthe LobbyWorkRFSParcelsWalk aRoutewith aCarrierImplementLMDStandardPlacards foran OfficePEAK Metric:Priority 1Day -Deep Divevitals EDW(root causeanalysis)Entera PAQGemba Walk ata PlantFollowingDispatchesfrom theDelivery UnitGiveCarriersExpectationsfor the DaySay GoodMorningto 5PeopleMakeSomeone'sJob EaiserSay"ThankYou" to 5PeopleDeliverExpressMailPracticeActiveListening toa Customer'sPainSet up Staticor DynamicRouteAssignmentsCheck outPeakProcessingAnnexidentify andReduce anOverprocessingWasteReviewRDCSeparationsDistributeParcelsHelp anOfficeCreate aFIRM sheetUpdatean SWIBackdoorManagementin an OfficeWorkPRSMailFirst-classHeroprofileIdentify andReduce aTransportationWaste6S aWorkspaceat a PostOfficeLobbyAssistanceIdentify andReduce aDefectWasteDo aSafetyGembaWalkPEAKMetric:OfficeVariance -GEMBA vitalCompleteSamplingWorkOrderCaseMail fora RouteDistributePO BoxMailFacilitate aHuddle withthe RetailClerks6S aRetailLobbyFacilitate aTeachbackon aTopic/ProjectDeliverParcelsfor DayGo on aFlowGembaWalkEnterHazardWarningin RIMSSet DeliveryDayIndicator onPASS orDSSIdentify aPain for aRetail Clerkand Fix itwith ThemAsk HowSomeone'sDay isGoingCoachSomeoneThrough anOpportunityIdentify andReduce aMotionWasteCreate aHelpfulVisualReflect onyour day ,WWW,CDB, LLFreeSpaceRecognizeaTeammateSearchRoutein DMSIdentify andReduce anInventoryWasteTeach aSupervisora NewReportObserveLoading -Identify 5OpportunitiesforImprovementPEAKMetric: AAUProductivity -GEMBA vitalMake aSafetyObservationSet Up andPlacardDispatchContainersConduct aPlant DockAuditMonitoringArrival QuailityIdentify aPain for aClerk andFix it withThemUtilize a NewContinuousImprovementToolPEAK Metric:Parcel Select -Deep Divevitals EDW(root causeanalysis)ReplaceSuppliesin a POSTeach aClerk aNewSkillsetPreparePARS/FPARSfor DispatchReviewSDUSMetricsDuring aHuddleTeach aClerk Howto ScanMTELsComplete anOn StreetSamplingWork OrderAttend anOperationalHuddleGo on aLoadingGembaWalkComplete aPO BoxSamplingWork OrderWorkUBBMEnter aMAQRetrieve aPackage fora CustomerWaiting inthe LobbyWorkRFSParcelsWalk aRoutewith aCarrierImplementLMDStandardPlacards foran OfficePEAK Metric:Priority 1Day -Deep Divevitals EDW(root causeanalysis)Entera PAQGemba Walk ata PlantFollowingDispatchesfrom theDelivery UnitGiveCarriersExpectationsfor the DaySay GoodMorningto 5PeopleMakeSomeone'sJob EaiserSay"ThankYou" to 5PeopleDeliverExpressMail

USPS Peak Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Practice Active Listening to a Customer's Pain
  2. Set up Static or Dynamic Route Assignments
  3. Check out Peak Processing Annex
  4. identify and Reduce an Overprocessing Waste
  5. Review RDC Separations
  6. Distribute Parcels
  7. Help an Office Create a FIRM sheet
  8. Update an SWI
  9. Backdoor Management in an Office
  10. Work PRS Mail
  11. First-class Hero profile
  12. Identify and Reduce a Transportation Waste
  13. 6S a Workspace at a Post Office
  14. Lobby Assistance
  15. Identify and Reduce a Defect Waste
  16. Do a Safety Gemba Walk
  17. PEAK Metric: Office Variance - GEMBA vital
  18. Complete Sampling Work Order
  19. Case Mail for a Route
  20. Distribute PO Box Mail
  21. Facilitate a Huddle with the Retail Clerks
  22. 6S a Retail Lobby
  23. Facilitate a Teachback on a Topic/Project
  24. Deliver Parcels for Day
  25. Go on a Flow Gemba Walk
  26. Enter Hazard Warning in RIMS
  27. Set Delivery Day Indicator on PASS or DSS
  28. Identify a Pain for a Retail Clerk and Fix it with Them
  29. Ask How Someone's Day is Going
  30. Coach Someone Through an Opportunity
  31. Identify and Reduce a Motion Waste
  32. Create a Helpful Visual
  33. Reflect on your day , WWW, CDB, LL
  34. Free Space
  35. Recognize a Teammate
  36. Search Route in DMS
  37. Identify and Reduce an Inventory Waste
  38. Teach a Supervisor a New Report
  39. Observe Loading - Identify 5 Opportunities for Improvement
  40. PEAK Metric: AAU Productivity - GEMBA vital
  41. Make a Safety Observation
  42. Set Up and Placard Dispatch Containers
  43. Conduct a Plant Dock Audit Monitoring Arrival Quaility
  44. Identify a Pain for a Clerk and Fix it with Them
  45. Utilize a New Continuous Improvement Tool
  46. PEAK Metric: Parcel Select - Deep Dive vitals EDW (root cause analysis)
  47. Replace Supplies in a POS
  48. Teach a Clerk a New Skillset
  49. Prepare PARS/FPARS for Dispatch
  50. Review SDUS Metrics During a Huddle
  51. Teach a Clerk How to Scan MTELs
  52. Complete an On Street Sampling Work Order
  53. Attend an Operational Huddle
  54. Go on a Loading Gemba Walk
  55. Complete a PO Box Sampling Work Order
  56. Work UBBM
  57. Enter a MAQ
  58. Retrieve a Package for a Customer Waiting in the Lobby
  59. Work RFS Parcels
  60. Walk a Route with a Carrier
  61. Implement LMD Standard Placards for an Office
  62. PEAK Metric: Priority 1Day - Deep Dive vitals EDW (root cause analysis)
  63. Enter a PAQ
  64. Gemba Walk at a Plant Following Dispatches from the Delivery Unit
  65. Give Carriers Expectations for the Day
  66. Say Good Morning to 5 People
  67. Make Someone's Job Eaiser
  68. Say "Thank You" to 5 People
  69. Deliver Express Mail