PracticeActiveListening toa Customer'sPainSet DeliveryDayIndicator onPASS orDSSReviewRDCSeparationsMakeSomeone'sJob EaiserEntera PAQTeach aClerk aNewSkillsetDeliverParcelsfor DayCreate aHelpfulVisualUtilize a NewContinuousImprovementToolReflect onyour day ,WWW,CDB, LLComplete aPO BoxSamplingWork Orderidentify andReduce anOverprocessingWasteIdentify aPain for aClerk andFix it withThemEnterHazardWarningin RIMSBackdoorManagementin an OfficeSay GoodMorningto 5PeopleDo aSafetyGembaWalkDistributePO BoxMailMake aSafetyObservationIdentify andReduce aTransportationWasteGo on aFlowGembaWalkPEAKMetric:OfficeVariance -GEMBA vitalRetrieve aPackage fora CustomerWaiting inthe LobbyPEAK Metric:Priority 1Day -Deep Divevitals EDW(root causeanalysis)Facilitate aTeachbackon aTopic/Project6S aWorkspaceat a PostOfficePEAK Metric:Parcel Select -Deep Divevitals EDW(root causeanalysis)Enter aMAQWorkPRSMailIdentify andReduce aDefectWasteObserveLoading -Identify 5OpportunitiesforImprovementSet up Staticor DynamicRouteAssignmentsCheck outPeakProcessingAnnexFirst-classHeroprofileReplaceSuppliesin a POSPreparePARS/FPARSfor DispatchIdentify andReduce anInventoryWasteLobbyAssistanceImplementLMDStandardPlacards foran OfficeIdentify andReduce aMotionWasteAttend anOperationalHuddleSet Up andPlacardDispatchContainersReviewSDUSMetricsDuring aHuddle6S aRetailLobbyGo on aLoadingGembaWalkGemba Walk ata PlantFollowingDispatchesfrom theDelivery UnitDeliverExpressMailPEAKMetric: AAUProductivity -GEMBA vitalConduct aPlant DockAuditMonitoringArrival QuailitySearchRoutein DMSIdentify aPain for aRetail Clerkand Fix itwith ThemComplete anOn StreetSamplingWork OrderSay"ThankYou" to 5PeopleFreeSpaceTeach aSupervisora NewReportWorkRFSParcelsDistributeParcelsWorkUBBMHelp anOfficeCreate aFIRM sheetCoachSomeoneThrough anOpportunityRecognizeaTeammateWalk aRoutewith aCarrierFacilitate aHuddle withthe RetailClerksAsk HowSomeone'sDay isGoingCaseMail fora RouteCompleteSamplingWorkOrderUpdatean SWIGiveCarriersExpectationsfor the DayTeach aClerk Howto ScanMTELsPracticeActiveListening toa Customer'sPainSet DeliveryDayIndicator onPASS orDSSReviewRDCSeparationsMakeSomeone'sJob EaiserEntera PAQTeach aClerk aNewSkillsetDeliverParcelsfor DayCreate aHelpfulVisualUtilize a NewContinuousImprovementToolReflect onyour day ,WWW,CDB, LLComplete aPO BoxSamplingWork Orderidentify andReduce anOverprocessingWasteIdentify aPain for aClerk andFix it withThemEnterHazardWarningin RIMSBackdoorManagementin an OfficeSay GoodMorningto 5PeopleDo aSafetyGembaWalkDistributePO BoxMailMake aSafetyObservationIdentify andReduce aTransportationWasteGo on aFlowGembaWalkPEAKMetric:OfficeVariance -GEMBA vitalRetrieve aPackage fora CustomerWaiting inthe LobbyPEAK Metric:Priority 1Day -Deep Divevitals EDW(root causeanalysis)Facilitate aTeachbackon aTopic/Project6S aWorkspaceat a PostOfficePEAK Metric:Parcel Select -Deep Divevitals EDW(root causeanalysis)Enter aMAQWorkPRSMailIdentify andReduce aDefectWasteObserveLoading -Identify 5OpportunitiesforImprovementSet up Staticor DynamicRouteAssignmentsCheck outPeakProcessingAnnexFirst-classHeroprofileReplaceSuppliesin a POSPreparePARS/FPARSfor DispatchIdentify andReduce anInventoryWasteLobbyAssistanceImplementLMDStandardPlacards foran OfficeIdentify andReduce aMotionWasteAttend anOperationalHuddleSet Up andPlacardDispatchContainersReviewSDUSMetricsDuring aHuddle6S aRetailLobbyGo on aLoadingGembaWalkGemba Walk ata PlantFollowingDispatchesfrom theDelivery UnitDeliverExpressMailPEAKMetric: AAUProductivity -GEMBA vitalConduct aPlant DockAuditMonitoringArrival QuailitySearchRoutein DMSIdentify aPain for aRetail Clerkand Fix itwith ThemComplete anOn StreetSamplingWork OrderSay"ThankYou" to 5PeopleFreeSpaceTeach aSupervisora NewReportWorkRFSParcelsDistributeParcelsWorkUBBMHelp anOfficeCreate aFIRM sheetCoachSomeoneThrough anOpportunityRecognizeaTeammateWalk aRoutewith aCarrierFacilitate aHuddle withthe RetailClerksAsk HowSomeone'sDay isGoingCaseMail fora RouteCompleteSamplingWorkOrderUpdatean SWIGiveCarriersExpectationsfor the DayTeach aClerk Howto ScanMTELs

USPS Peak Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Practice Active Listening to a Customer's Pain
  2. Set Delivery Day Indicator on PASS or DSS
  3. Review RDC Separations
  4. Make Someone's Job Eaiser
  5. Enter a PAQ
  6. Teach a Clerk a New Skillset
  7. Deliver Parcels for Day
  8. Create a Helpful Visual
  9. Utilize a New Continuous Improvement Tool
  10. Reflect on your day , WWW, CDB, LL
  11. Complete a PO Box Sampling Work Order
  12. identify and Reduce an Overprocessing Waste
  13. Identify a Pain for a Clerk and Fix it with Them
  14. Enter Hazard Warning in RIMS
  15. Backdoor Management in an Office
  16. Say Good Morning to 5 People
  17. Do a Safety Gemba Walk
  18. Distribute PO Box Mail
  19. Make a Safety Observation
  20. Identify and Reduce a Transportation Waste
  21. Go on a Flow Gemba Walk
  22. PEAK Metric: Office Variance - GEMBA vital
  23. Retrieve a Package for a Customer Waiting in the Lobby
  24. PEAK Metric: Priority 1Day - Deep Dive vitals EDW (root cause analysis)
  25. Facilitate a Teachback on a Topic/Project
  26. 6S a Workspace at a Post Office
  27. PEAK Metric: Parcel Select - Deep Dive vitals EDW (root cause analysis)
  28. Enter a MAQ
  29. Work PRS Mail
  30. Identify and Reduce a Defect Waste
  31. Observe Loading - Identify 5 Opportunities for Improvement
  32. Set up Static or Dynamic Route Assignments
  33. Check out Peak Processing Annex
  34. First-class Hero profile
  35. Replace Supplies in a POS
  36. Prepare PARS/FPARS for Dispatch
  37. Identify and Reduce an Inventory Waste
  38. Lobby Assistance
  39. Implement LMD Standard Placards for an Office
  40. Identify and Reduce a Motion Waste
  41. Attend an Operational Huddle
  42. Set Up and Placard Dispatch Containers
  43. Review SDUS Metrics During a Huddle
  44. 6S a Retail Lobby
  45. Go on a Loading Gemba Walk
  46. Gemba Walk at a Plant Following Dispatches from the Delivery Unit
  47. Deliver Express Mail
  48. PEAK Metric: AAU Productivity - GEMBA vital
  49. Conduct a Plant Dock Audit Monitoring Arrival Quaility
  50. Search Route in DMS
  51. Identify a Pain for a Retail Clerk and Fix it with Them
  52. Complete an On Street Sampling Work Order
  53. Say "Thank You" to 5 People
  54. Free Space
  55. Teach a Supervisor a New Report
  56. Work RFS Parcels
  57. Distribute Parcels
  58. Work UBBM
  59. Help an Office Create a FIRM sheet
  60. Coach Someone Through an Opportunity
  61. Recognize a Teammate
  62. Walk a Route with a Carrier
  63. Facilitate a Huddle with the Retail Clerks
  64. Ask How Someone's Day is Going
  65. Case Mail for a Route
  66. Complete Sampling Work Order
  67. Update an SWI
  68. Give Carriers Expectations for the Day
  69. Teach a Clerk How to Scan MTELs