MakeeyecontactThank ourpatients/clientsfor choosingPeachtreeOrthopedics.CustomerserviceMyextension is9999 if youneed toreach me.Use asoothingtone ofvoiceYour patientpaperwork willtake about tenminutes or soto complete.DurationAcknowledge"Goodafternoon Mrs.Smith. Enjoythe rest of yourevening."Thank youso much forchoosingPeachtreeOrthopedics!ExplanationIntroduceProvidingexcellence"Good morningMrs. Smith.Welcome toPeachtreeOrthopedics."I'm going tofollow up withthe doctor andwill give you acall back.Assure thepatient that youare available bygiving yourphoneextension.Let thepersonyou're talkingto know yourrole.ExternalBedetailed inyourresponse.SmileThankyouProvide acomplimentto thepatient.Tell thepersonyourname.InternalMakeeyecontactThank ourpatients/clientsfor choosingPeachtreeOrthopedics.CustomerserviceMyextension is9999 if youneed toreach me.Use asoothingtone ofvoiceYour patientpaperwork willtake about tenminutes or soto complete.DurationAcknowledge"Goodafternoon Mrs.Smith. Enjoythe rest of yourevening."Thank youso much forchoosingPeachtreeOrthopedics!ExplanationIntroduceProvidingexcellence"Good morningMrs. Smith.Welcome toPeachtreeOrthopedics."I'm going tofollow up withthe doctor andwill give you acall back.Assure thepatient that youare available bygiving yourphoneextension.Let thepersonyou're talkingto know yourrole.ExternalBedetailed inyourresponse.SmileThankyouProvide acomplimentto thepatient.Tell thepersonyourname.Internal

A.I.D.E.T. - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Make eye contact
  2. Thank our patients/clients for choosing Peachtree Orthopedics.
  3. Customer service
  4. My extension is 9999 if you need to reach me.
  5. Use a soothing tone of voice
  6. Your patient paperwork will take about ten minutes or so to complete.
  7. Duration
  8. Acknowledge
  9. "Good afternoon Mrs. Smith. Enjoy the rest of your evening."
  10. Thank you so much for choosing Peachtree Orthopedics!
  11. Explanation
  12. Introduce
  13. Providing excellence
  14. "Good morning Mrs. Smith. Welcome to Peachtree Orthopedics."
  15. I'm going to follow up with the doctor and will give you a call back.
  16. Assure the patient that you are available by giving your phone extension.
  17. Let the person you're talking to know your role.
  18. External
  19. Be detailed in your response.
  20. Smile
  21. Thank you
  22. Provide a compliment to the patient.
  23. Tell the person your name.
  24. Internal