Internal"Good morningMrs. Smith.Welcome toPeachtreeOrthopedics.""Goodafternoon Mrs.Smith. Enjoythe rest of yourevening."DurationExternalI'm going tofollow up withthe doctor andwill give you acall back.CustomerserviceMakeeyecontactYour patientpaperwork willtake about tenminutes or soto complete.ProvidingexcellenceTell thepersonyourname.AcknowledgeAssure thepatient that youare available bygiving yourphoneextension.Thank ourpatients/clientsfor choosingPeachtreeOrthopedics.Use asoothingtone ofvoiceExplanationIntroduceBedetailed inyourresponse.Provide acomplimentto thepatient.Myextension is9999 if youneed toreach me.ThankyouSmileLet thepersonyou're talkingto know yourrole.Thank youso much forchoosingPeachtreeOrthopedics!Internal"Good morningMrs. Smith.Welcome toPeachtreeOrthopedics.""Goodafternoon Mrs.Smith. Enjoythe rest of yourevening."DurationExternalI'm going tofollow up withthe doctor andwill give you acall back.CustomerserviceMakeeyecontactYour patientpaperwork willtake about tenminutes or soto complete.ProvidingexcellenceTell thepersonyourname.AcknowledgeAssure thepatient that youare available bygiving yourphoneextension.Thank ourpatients/clientsfor choosingPeachtreeOrthopedics.Use asoothingtone ofvoiceExplanationIntroduceBedetailed inyourresponse.Provide acomplimentto thepatient.Myextension is9999 if youneed toreach me.ThankyouSmileLet thepersonyou're talkingto know yourrole.Thank youso much forchoosingPeachtreeOrthopedics!

A.I.D.E.T. - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Internal
  2. "Good morning Mrs. Smith. Welcome to Peachtree Orthopedics."
  3. "Good afternoon Mrs. Smith. Enjoy the rest of your evening."
  4. Duration
  5. External
  6. I'm going to follow up with the doctor and will give you a call back.
  7. Customer service
  8. Make eye contact
  9. Your patient paperwork will take about ten minutes or so to complete.
  10. Providing excellence
  11. Tell the person your name.
  12. Acknowledge
  13. Assure the patient that you are available by giving your phone extension.
  14. Thank our patients/clients for choosing Peachtree Orthopedics.
  15. Use a soothing tone of voice
  16. Explanation
  17. Introduce
  18. Be detailed in your response.
  19. Provide a compliment to the patient.
  20. My extension is 9999 if you need to reach me.
  21. Thank you
  22. Smile
  23. Let the person you're talking to know your role.
  24. Thank you so much for choosing Peachtree Orthopedics!