Thank youso much forchoosingPeachtreeOrthopedics!CustomerserviceMakeeyecontactDurationExplanationYour patientpaperwork willtake about tenminutes or soto complete.Let thepersonyou're talkingto know yourrole."Good morningMrs. Smith.Welcome toPeachtreeOrthopedics.""Goodafternoon Mrs.Smith. Enjoythe rest of yourevening."AcknowledgeThank ourpatients/clientsfor choosingPeachtreeOrthopedics.I'm going tofollow up withthe doctor andwill give you acall back.ExternalInternalTell thepersonyourname.Provide acomplimentto thepatient.Myextension is9999 if youneed toreach me.ProvidingexcellenceThankyouAssure thepatient that youare available bygiving yourphoneextension.SmileIntroduceBedetailed inyourresponse.Use asoothingtone ofvoiceThank youso much forchoosingPeachtreeOrthopedics!CustomerserviceMakeeyecontactDurationExplanationYour patientpaperwork willtake about tenminutes or soto complete.Let thepersonyou're talkingto know yourrole."Good morningMrs. Smith.Welcome toPeachtreeOrthopedics.""Goodafternoon Mrs.Smith. Enjoythe rest of yourevening."AcknowledgeThank ourpatients/clientsfor choosingPeachtreeOrthopedics.I'm going tofollow up withthe doctor andwill give you acall back.ExternalInternalTell thepersonyourname.Provide acomplimentto thepatient.Myextension is9999 if youneed toreach me.ProvidingexcellenceThankyouAssure thepatient that youare available bygiving yourphoneextension.SmileIntroduceBedetailed inyourresponse.Use asoothingtone ofvoice

A.I.D.E.T. - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thank you so much for choosing Peachtree Orthopedics!
  2. Customer service
  3. Make eye contact
  4. Duration
  5. Explanation
  6. Your patient paperwork will take about ten minutes or so to complete.
  7. Let the person you're talking to know your role.
  8. "Good morning Mrs. Smith. Welcome to Peachtree Orthopedics."
  9. "Good afternoon Mrs. Smith. Enjoy the rest of your evening."
  10. Acknowledge
  11. Thank our patients/clients for choosing Peachtree Orthopedics.
  12. I'm going to follow up with the doctor and will give you a call back.
  13. External
  14. Internal
  15. Tell the person your name.
  16. Provide a compliment to the patient.
  17. My extension is 9999 if you need to reach me.
  18. Providing excellence
  19. Thank you
  20. Assure the patient that you are available by giving your phone extension.
  21. Smile
  22. Introduce
  23. Be detailed in your response.
  24. Use a soothing tone of voice