AcknowledgeDurationI'm going tofollow up withthe doctor andwill give you acall back.Bedetailed inyourresponse.MakeeyecontactSmileThankyouIntroduceExplanationLet thepersonyou're talkingto know yourrole.Internal"Good morningMrs. Smith.Welcome toPeachtreeOrthopedics."Customerservice"Goodafternoon Mrs.Smith. Enjoythe rest of yourevening."Use asoothingtone ofvoiceAssure thepatient that youare available bygiving yourphoneextension.Tell thepersonyourname.ProvidingexcellenceThank ourpatients/clientsfor choosingPeachtreeOrthopedics.Myextension is9999 if youneed toreach me.Provide acomplimentto thepatient.Thank youso much forchoosingPeachtreeOrthopedics!ExternalYour patientpaperwork willtake about tenminutes or soto complete.AcknowledgeDurationI'm going tofollow up withthe doctor andwill give you acall back.Bedetailed inyourresponse.MakeeyecontactSmileThankyouIntroduceExplanationLet thepersonyou're talkingto know yourrole.Internal"Good morningMrs. Smith.Welcome toPeachtreeOrthopedics."Customerservice"Goodafternoon Mrs.Smith. Enjoythe rest of yourevening."Use asoothingtone ofvoiceAssure thepatient that youare available bygiving yourphoneextension.Tell thepersonyourname.ProvidingexcellenceThank ourpatients/clientsfor choosingPeachtreeOrthopedics.Myextension is9999 if youneed toreach me.Provide acomplimentto thepatient.Thank youso much forchoosingPeachtreeOrthopedics!ExternalYour patientpaperwork willtake about tenminutes or soto complete.

A.I.D.E.T. - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Acknowledge
  2. Duration
  3. I'm going to follow up with the doctor and will give you a call back.
  4. Be detailed in your response.
  5. Make eye contact
  6. Smile
  7. Thank you
  8. Introduce
  9. Explanation
  10. Let the person you're talking to know your role.
  11. Internal
  12. "Good morning Mrs. Smith. Welcome to Peachtree Orthopedics."
  13. Customer service
  14. "Good afternoon Mrs. Smith. Enjoy the rest of your evening."
  15. Use a soothing tone of voice
  16. Assure the patient that you are available by giving your phone extension.
  17. Tell the person your name.
  18. Providing excellence
  19. Thank our patients/clients for choosing Peachtree Orthopedics.
  20. My extension is 9999 if you need to reach me.
  21. Provide a compliment to the patient.
  22. Thank you so much for choosing Peachtree Orthopedics!
  23. External
  24. Your patient paperwork will take about ten minutes or so to complete.