(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Update patient about wait time delays.
Tell patient you appreciate their patience.
Show patient where the restrooms are located.
Explain what is going to take place during the patient's visit.
Introduce yourself with your name and job title.
Offer the patient coffee or water.
Provide patient with your extension.
Return the patient's voicemail in a timely manner.
Respond to emails in a timely manner.
Communicate turn around times for paperwork.(FMLA)
Give your co-workers a compliment.
Ask the patient about their visit.
Greet the patient by name.
Ask if patient has any additional questions.
Tell the patient your name.
When a patient approaches look up from your computer screen.
Provide patient with the doctors business card.
Smile at your co-workers and our patients.
Ask patient how you can make their experience better.
Thank the patient for letting us take care of them.
