(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Ask if patient has any additional questions.
Tell patient you appreciate their patience.
Provide patient with the doctors business card.
Introduce yourself with your name and job title.
Show patient where the restrooms are located.
Offer to help without being asked.
Offer the patient coffee or water.
Update patient about wait time delays.
Apologize to patient for extended wait times.
Give your co-workers a compliment.
Greet the patient by name.
Explain what is going to take place during the patient's visit.
Respond to emails in a timely manner.
Ask patient how you can make their experience better.
Ask the patient about their visit.
Thank the patient for letting us take care of them.
Return the patient's voicemail in a timely manner.
Provide patient with your extension.
Smile at your co-workers and our patients.
Introduce yourself to new co-workers.
Communicate turn around times for paperwork.(FMLA)
When a patient approaches look up from your computer screen.
