(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Ask patient how you can make their experience better.
Ask the patient about their visit.
Smile at your co-workers and our patients.
Show patient where the restrooms are located.
Communicate turn around times for paperwork.(FMLA)
Greet the patient by name.
Tell patient you appreciate their patience.
Introduce yourself to new co-workers.
When a patient approaches look up from your computer screen.
Apologize to patient for extended wait times.
Ask if patient has any additional questions.
Offer to help without being asked.
Practice active listening.
Give your co-workers a compliment.
Return the patient's voicemail in a timely manner.
Provide patient with the doctors business card.
Provide patient with your extension.
Thank the patient for letting us take care of them.
Explain what is going to take place during the patient's visit.
