(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Communicate turn around times for paperwork.(FMLA)
Smile at your co-workers and our patients.
Tell the patient your name.
Ask patient how you can make their experience better.
Introduce yourself to new co-workers.
Practice active listening.
Offer to help without being asked.
Respond to emails in a timely manner.
Give your co-workers a compliment.
Tell patient you appreciate their patience.
Explain what is going to take place during the patient's visit.
Show patient where the restrooms are located.
Return the patient's voicemail in a timely manner.
Update patient about wait time delays.
When a patient approaches look up from your computer screen.
Provide patient with your extension.
Introduce yourself with your name and job title.
Greet the patient by name.
Ask if patient has any additional questions.
Ask the patient about their visit.
Apologize to patient for extended wait times.
Thank the patient for letting us take care of them.
