(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Tell the patient your name.
Provide patient with the doctors business card.
Apologize to patient for extended wait times.
Thank the patient for letting us take care of them.
Ask the patient about their visit.
Return the patient's voicemail in a timely manner.
When a patient approaches look up from your computer screen.
Practice active listening.
Tell patient you appreciate their patience.
Ask if patient has any additional questions.
Offer the patient coffee or water.
Show patient where the restrooms are located.
Explain what is going to take place during the patient's visit.
Provide patient with your extension.
Offer to help without being asked.
Introduce yourself to new co-workers.
Give your co-workers a compliment.
Update patient about wait time delays.
Respond to emails in a timely manner.
Ask patient how you can make their experience better.
Smile at your co-workers and our patients.
Introduce yourself with your name and job title.
Greet the patient by name.
Communicate turn around times for paperwork.(FMLA)
