(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Ask if patient has any additional questions.
Thank the patient for letting us take care of them.
Practice active listening.
Ask patient how you can make their experience better.
Smile at your co-workers and our patients.
Communicate turn around times for paperwork.(FMLA)
Introduce yourself to new co-workers.
Ask the patient about their visit.
Provide patient with your extension.
Offer to help without being asked.
Greet the patient by name.
When a patient approaches look up from your computer screen.
Explain what is going to take place during the patient's visit.
Offer the patient coffee or water.
Tell the patient your name.
Tell patient you appreciate their patience.
Introduce yourself with your name and job title.
Apologize to patient for extended wait times.
Return the patient's voicemail in a timely manner.
