(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Apologize to patient for extended wait times.
Offer to help without being asked.
Introduce yourself to new co-workers.
Introduce yourself with your name and job title.
Smile at your co-workers and our patients.
Show patient where the restrooms are located.
Respond to emails in a timely manner.
Ask patient how you can make their experience better.
Tell the patient your name.
Offer the patient coffee or water.
Explain what is going to take place during the patient's visit.
Ask if patient has any additional questions.
Return the patient's voicemail in a timely manner.
Communicate turn around times for paperwork.(FMLA)
Ask the patient about their visit.
Update patient about wait time delays.
Give your co-workers a compliment.
Provide patient with the doctors business card.
Tell patient you appreciate their patience.
Thank the patient for letting us take care of them.
Greet the patient by name.
Provide patient with your extension.
When a patient approaches look up from your computer screen.
