(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Respond to emails in a timely manner.
Tell patient you appreciate their patience.
Update patient about wait time delays.
Apologize to patient for extended wait times.
Smile at your co-workers and our patients.
Show patient where the restrooms are located.
Provide patient with your extension.
When a patient approaches look up from your computer screen.
Tell the patient your name.
Explain what is going to take place during the patient's visit.
Practice active listening.
Offer the patient coffee or water.
Provide patient with the doctors business card.
Communicate turn around times for paperwork.(FMLA)
Give your co-workers a compliment.
Ask patient how you can make their experience better.
Ask the patient about their visit.
Introduce yourself to new co-workers.
Thank the patient for letting us take care of them.
Introduce yourself with your name and job title.
Return the patient's voicemail in a timely manner.
