A.I.D.E.T - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Return the patient's voicemail in a timely manner.
2. Explain what is going to take place during the patient's visit.
3. Practice active listening.
4. Introduce yourself with your name and job title.
5. Communicate turn around times for paperwork.(FMLA)
6. Provide patient with your extension.
7. When a patient approaches look up from your computer screen.
8. Introduce yourself to new co-workers.
9. Offer to help without being asked.
10. Ask the patient about their visit.
11. Give your co-workers a compliment.
12. Tell patient you appreciate their patience.
13. Greet the patient by name.
14. Smile at your co-workers and our patients.
15. Offer the patient coffee or water.
16. Ask patient how you can make their experience better.
17. Tell the patient your name.
18. Update patient about wait time delays.
19. Thank the patient for letting us take care of them.
20. Apologize to patient for extended wait times.
21. Show patient where the restrooms are located.
22. Ask if patient has any additional questions.
23. Respond to emails in a timely manner.
24. Provide patient with the doctors business card.