(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Offer to help without being asked.
Ask if patient has any additional questions.
Provide patient with your extension.
Offer the patient coffee or water.
Show patient where the restrooms are located.
Thank the patient for letting us take care of them.
Explain what is going to take place during the patient's visit.
Update patient about wait time delays.
Communicate turn around times for paperwork.(FMLA)
Tell the patient your name.
Introduce yourself to new co-workers.
Introduce yourself with your name and job title.
Apologize to patient for extended wait times.
Provide patient with the doctors business card.
Return the patient's voicemail in a timely manner.
Respond to emails in a timely manner.
Ask patient how you can make their experience better.
Greet the patient by name.
Practice active listening.
Tell patient you appreciate their patience.
Smile at your co-workers and our patients.
Give your co-workers a compliment.
When a patient approaches look up from your computer screen.
