A.I.D.E.T - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Show patient where the restrooms are located.
2. Explain what is going to take place during the patient's visit.
3. Tell patient you appreciate their patience.
4. Provide patient with your extension.
5. Communicate turn around times for paperwork.(FMLA)
6. Smile at your co-workers and our patients.
7. Offer to help without being asked.
8. Thank the patient for letting us take care of them.
9. Practice active listening.
10. Introduce yourself to new co-workers.
11. Greet the patient by name.
12. Ask patient how you can make their experience better.
13. Respond to emails in a timely manner.
14. Introduce yourself with your name and job title.
15. When a patient approaches look up from your computer screen.
16. Update patient about wait time delays.
17. Give your co-workers a compliment.
18. Return the patient's voicemail in a timely manner.
19. Provide patient with the doctors business card.
20. Ask the patient about their visit.
21. Offer the patient coffee or water.
22. Ask if patient has any additional questions.
23. Apologize to patient for extended wait times.
24. Tell the patient your name.