A.I.D.E.T - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Offer to help without being asked.
2. Show patient where the restrooms are located.
3. Provide patient with your extension.
4. Ask patient how you can make their experience better.
5. Respond to emails in a timely manner.
6. Practice active listening.
7. Return the patient's voicemail in a timely manner.
8. Apologize to patient for extended wait times.
9. Ask if patient has any additional questions.
10. Introduce yourself to new co-workers.
11. Ask the patient about their visit.
12. Greet the patient by name.
13. Thank the patient for letting us take care of them.
14. Communicate turn around times for paperwork.(FMLA)
15. Explain what is going to take place during the patient's visit.
16. When a patient approaches look up from your computer screen.
17. Update patient about wait time delays.
18. Offer the patient coffee or water.
19. Tell patient you appreciate their patience.
20. Introduce yourself with your name and job title.
21. Give your co-workers a compliment.
22. Smile at your co-workers and our patients.
23. Tell the patient your name.
24. Provide patient with the doctors business card.