A.I.D.E.T - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Smile at your co-workers and our patients.
2. Thank the patient for letting us take care of them.
3. Introduce yourself with your name and job title.
4. Offer the patient coffee or water.
5. Tell the patient your name.
6. Tell patient you appreciate their patience.
7. Return the patient's voicemail in a timely manner.
8. When a patient approaches look up from your computer screen.
9. Ask patient how you can make their experience better.
10. Respond to emails in a timely manner.
11. Offer to help without being asked.
12. Greet the patient by name.
13. Communicate turn around times for paperwork.(FMLA)
14. Explain what is going to take place during the patient's visit.
15. Introduce yourself to new co-workers.
16. Update patient about wait time delays.
17. Ask if patient has any additional questions.
18. Provide patient with your extension.
19. Provide patient with the doctors business card.
20. Ask the patient about their visit.
21. Practice active listening.
22. Apologize to patient for extended wait times.
23. Show patient where the restrooms are located.
24. Give your co-workers a compliment.