(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Introduce yourself to new co-workers.
Provide patient with your extension.
Update patient about wait time delays.
Provide patient with the doctors business card.
Ask if patient has any additional questions.
When a patient approaches look up from your computer screen.
Thank the patient for letting us take care of them.
Introduce yourself with your name and job title.
Apologize to patient for extended wait times.
Smile at your co-workers and our patients.
Tell patient you appreciate their patience.
Greet the patient by name.
Ask the patient about their visit.
Return the patient's voicemail in a timely manner.
Practice active listening.
Offer to help without being asked.
Offer the patient coffee or water.
Communicate turn around times for paperwork.(FMLA)
Respond to emails in a timely manner.
Ask patient how you can make their experience better.
Show patient where the restrooms are located.
Tell the patient your name.
Explain what is going to take place during the patient's visit.
