(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Tell patient you appreciate their patience.
Provide patient with the doctors business card.
Ask patient how you can make their experience better.
Ask if patient has any additional questions.
Return the patient's voicemail in a timely manner.
Communicate turn around times for paperwork.(FMLA)
Thank the patient for letting us take care of them.
Apologize to patient for extended wait times.
Greet the patient by name.
Practice active listening.
Show patient where the restrooms are located.
Tell the patient your name.
Provide patient with your extension.
Smile at your co-workers and our patients.
Offer the patient coffee or water.
Explain what is going to take place during the patient's visit.
Update patient about wait time delays.
Ask the patient about their visit.
Introduce yourself to new co-workers.
Give your co-workers a compliment.
Offer to help without being asked.
Introduce yourself with your name and job title.
Respond to emails in a timely manner.
When a patient approaches look up from your computer screen.
