(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Update patient about wait time delays.
Offer to help without being asked.
Provide patient with the doctors business card.
Return the patient's voicemail in a timely manner.
Ask patient how you can make their experience better.
Explain what is going to take place during the patient's visit.
Give your co-workers a compliment.
Introduce yourself with your name and job title.
When a patient approaches look up from your computer screen.
Smile at your co-workers and our patients.
Apologize to patient for extended wait times.
Respond to emails in a timely manner.
Show patient where the restrooms are located.
Practice active listening.
Introduce yourself to new co-workers.
Ask if patient has any additional questions.
Tell patient you appreciate their patience.
Offer the patient coffee or water.
Greet the patient by name.
Thank the patient for letting us take care of them.
Communicate turn around times for paperwork.(FMLA)
