(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Explain what is going to take place during the patient's visit.
Thank the patient for letting us take care of them.
Smile at your co-workers and our patients.
Offer to help without being asked.
Tell the patient your name.
Ask the patient about their visit.
Return the patient's voicemail in a timely manner.
Respond to emails in a timely manner.
Ask if patient has any additional questions.
Apologize to patient for extended wait times.
Update patient about wait time delays.
Communicate turn around times for paperwork.(FMLA)
Greet the patient by name.
Introduce yourself to new co-workers.
When a patient approaches look up from your computer screen.
Show patient where the restrooms are located.
Give your co-workers a compliment.
Provide patient with your extension.
Tell patient you appreciate their patience.
Introduce yourself with your name and job title.
Ask patient how you can make their experience better.
